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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 30 of 194

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K
3:07 pm UTC

Dollar General The cleanliness and store never being stocked.

In the last few years I have consistently complained about the Batavia New York store. The store is filthy carts everywhere so you can't get down half the isles and nothing is stocked. I understand getting help is hard but Family Dollar down the road seems to have no problem keeping things stocked and cleaned. It just baffles me your store can't do this.

Desired outcome: Clean and stock the store

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Don Warner
Port Trevorton, US
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Sep 20, 2021 7:44 pm UTC

Both stores in Coudersport have at least 6-8 aisles almost completely empty for about three to four weeks now. The main aisle is pet food, but there are many more.

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M
7:11 pm UTC

Dollar General Service

In Washington Illinois, store # 8252 assistance manager Amanda, on our 2nd year of COVID during a Mask Mandate. While in line Amanda was giving her Anti-Vaccine lecture to the women in front of me and she had a lot to say. All unfounded misinformation and of course she Amanda had NO MASK ON, showing all of us she did not care about any of us. Customers had Masks on signs everywhere to wear a mask Not 1 employee did Not 1. Amanda held up the line so long telling a women things, that as a RN of 44 yrs I know are FALSE. Is that the assistant managers' job ? We have a mask mandate due to the increased # of cases, we have 3 hospitals close by All have been on the news saying " Do Not Come here, Full of unvaccinated COVID patients and your asst manager does not allow other employees to wear them either, said 2 employees told me. Assist assit manager is a horrible person who let us all know she is a loudmouth spewing misinformation with NO MASK on so who knows Who will getr Sick. Unbelievable

Desired outcome: WEAR A MASK SO YOU DO NOT GIVE ANYONE COVID !!!!

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C
10:34 pm UTC

Dollar General Rude associate

I went in Dollar General tonight in Kilbourne, Louisiana and was trying to purchase 2 Amazon cards, one for 25$'s and one for a 100's with a debit card which I've been doing since the store opened with no problems but tonight the associate rudely told me in front of other customers she could do the 25$ card with a debit but I'd have to use cash for the 100$ card...which makes absolutely NO SENSE AT ALL...it's strange you see signs NO CASH BACK but they want cash, which debit is, for a card...say she'd get a flag and she wasn't losing her job for me to purchase a 100$ card...it's funny the other associates that I've purchased cards with debit are still working there...if it's a rule at Dollar General which I know for a fact Wal-Mart allows to be purchased with a debit card, so be it but I DO NOT APPRECIATE how rude she was to me in front of other customers, raising her voice for all to hear...
Thanks for you time!

Desired outcome: I think I should get an apology and if that’s the rule it should be posted..

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C
4:09 pm UTC

Dollar General Heartland farms cat food

There is not much to say there was mold in the bag of cat food. Today is 09/08/2021 I purchased the bag today... came home opened the bag... poured the food into a bucket... and chunks of mold were inside. .. This was my first time buying heartland farm products and it will be my last time buying the product. I purchase this at Dollar General I'm unsure where they have it elsewhere. Consumer beware

Desired outcome: Refund

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M
3:37 pm UTC

Dollar General Pricing sunkist

I can't seem to get correct advertising prices. Sunkist ad said $.85. They charged me $1.25.
I went for Tresemme hairspray. Price in shelf - $5. They charged me $6.00. She had to check and corrected. Other store gave me refund.
The Sunkist just happened. I will make sure they refund the difference. I sent the ad to my email for proof.
I'm little tired of this. They need to get correct prices in machines.
Another thing - not enough folks working to stock shelves. One at register and one stocking. Not fair to customers.
Sincerely,
Marilyn Camden
2842 Davis Lane
Rockledge, FL [protected]

Desired outcome: Refund

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L
2:48 pm UTC
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We had accidentally left out our prune juice over night and we decided to dump it. Thank God we did because when we dumped it, a piece of paper like material came out of it along with clumped up prune settlement. I understand the prune settlement but the paper was almost fed to my child, had we not found it. Where did it even come from? It was so disgusting

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C
12:29 pm UTC
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Dollar General Employees and covid 19

I don't appreciate going into shop while one of her employees are physically sick.You can tell they should have been quarantined Not spreading covid around the town because her District Manger Kathy Coughlin didn't believe the employee was sick she tried to self diagnose her And her test was positive for covid she worked 6 hours that day with fever

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R
9:17 pm UTC

Dollar General shopping

I don't mind spending $25 in order to get $5 discount, but every time I try to purchase I can't get enough stuff because their inventory is to low or they are completely out.

Desired outcome: stock up please

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U
2:06 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Coupons

It really sucks that you think everyone can afford a smart phone to load your $5.00 coupons on. I don't understand why you cant just print it on the receipt like you've done for years and years. Not everyone can afford a smart phone. Senior citizens, like myself don't even understand enough technology to barely navigate the internet. But I guess only the rich get phones, and only the rich are now privledged enough to get your deals

Desired outcome: Won't be shopping at your store again

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M
9:22 am UTC
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The manager "Heidi" at this store is completely incompetent. She speaks to the other employees as if they are ignorant and this happens regularly in front of customers. She does not ever seem to be working, only yelling for anyone else to do it. She also has a habit of loudly having conversations with other customers using vulgar language which wa...

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A
6:16 pm UTC

Dollar General no help with getting Dollar General coupons on line.

I could not get logged onto the Dollar General app. It would not allow me to go past the login page I could not get to coupons to mark them for redemption at time of check out. I went to my local DG Duncan Bypass in Union, SC 29379. I approached the front door and one of the employees was sitting outside talking on cell phone. When asked for help, she directed me to the young lady at the check out desk. She stated, " I cannot help you, I cannot get mine to work either. She sent me to another person in the store who also denied knowledge of how to pull up coupons. The store was so trashy and disorganized I could not get a shopping cart down any of the isles. I asked for help from the last employee and she ignored me. She saw me moving the carts that was sitting everywhere. Boxes stacked up in every isle and no one was trying to fill empty shelves. An elderly gentleman almost fell and I moved a box so he could get by. I will never shop this store again. I left my items when told that they were accepting cash only. I had enough. This happened around 415 pm today on [protected]. Absolutely the biggest mess in a store I have ever experienced.
When I voiced my concern the comment I got was "Welcome to Dollar General". You have a DG warehouse here in the county, I would think you would make your stores more usable.

Desired outcome: Better customer service and coupon helps

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P
6:53 pm UTC

Dollar General Empty card board box

Tarboro nc dollar general I ask checker about a small box ask what they were going to do with it she said throw it away. Before I could say anything she and we cannot let you have it, they were going to throw it away duh. I they ask if she would ask the manager I dont know of she ask r not but she came back and look at me and said no. So I said but you are going to throw it away and she said yes.
Well go mad and I told her if my face was black I could have them all. This was 1 little box.
I do right much business there but I will not buy nothing else from dollar general. One small box and a custmer wanted it you were gong to throw it away, they say we are prejusteds guess who is!.
What I should have done was ask for a refund for what I had just bought. I will be tell everyone about it.

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L
11:56 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Customer service problems

I live in Stinnette TX the dollar general here is nice but every time I go in I get harassed by an employee named Jessy very rude and impatient believe this employee is also taking a lot of illegal prescription medications that are not prescribed to to her. Will some one please fire this employee asap. Thats the only problem I have with that store. Thank you.

Desired outcome: Fire Employee

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S
1:50 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

When I go to this Dollar General the shelves hardly has anything on them. Other Dollar Generals are filled. This is daily. The things that are full are the vendors that fill their own products. There is only 2 people in the store working at any given time. The manger is not doing her job the way it needs to be done. This store needs new management. U...

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S
3:32 pm UTC

Dollar General DC handling of truckers

I received a load from a broker on Aug 25. 7pm appt to load and finished loading at 12:30 am on the 25th. I tell broker and arrive to deliver in the 12 hour estimated time. Only to be told I need a new appt. 24 hours later on the 26th I'm told 5 days until a new one can be made. 3 days on this load already. I work with GNS Trucking as owner/operator. I have informed them I will not deliver again. This is 4 deliveries with a 3 out of 4 negative experience. Never because of me. I will also tell my family not to patron any of your establishments. My desired compensation would be more than the arrogance a large corporation would want to pay for. I generate over 1.5k revenue per day, with respectable companies.

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S
1:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Unsafe driver

On Tuesday August 24, 2021 on I49 in Louisiana between Exits 132 (Mansfield) and 168 (Natchitoches) a Dollar General driver ran several people off the road including me. In addition to driving in an unsafe manner, he was driving in excess of 80-90 mph. His truck number was 38385 and his license plate was Tennessee U946899. The truck company was Left Lane. I took pictures of his truck, but was too scared to video him as I was driving in excessive speeds to try and get away from him! I exited at 168 at 5:45pm. Please, check his logs. He was either texting, sleepy, high or crazy.

Sheila Peter
[protected]@yahoo.com
[protected]

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E
12:23 pm UTC
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This review was chosen algorithmically as the most valued customer feedback.

The Dollar General Store located on 1886 Hwy 21 Bypass in Monroeville, Al is never restocked. I questioned employee and they report that it is a staffing problem. I also have complained to the manager "Cat" about the trash that is all around the store and parking lot. Wire carts are full of boxes that spill over and it is an unsightly mess. I volunteer for...

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A
11:48 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General Employees in Abilene KS stores are not friendly

When I go into a store, I expect to be greeted by cashier. Sometimes I am, sometimes I'm not. The last time I was in the downtown Abilene KS store, when I finished paying for my purchase the cashier didn't say thank you, come again, anything. She was too busy talking to other clerk. This clerk has never been friendly. It wouldn't hurt her to at least be pleasant.

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S
10:35 am UTC

Dollar General Customer service

I waited 10 minutes to be checked out and still no one waited on me after I was told she had to unload truck first. I could have stole anything I wanted and no one would've none. I was taught customers come first, but I guess that's not the case in Funston, Ga. you lost revenue and I will take my business elsewhere in the future. And it was the Manager.

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R
6:41 pm UTC

Dollar General Lost fedex package that was scan an than lost by a poor employee

On 8-13-21, drop package off for fedx at 8:56 am, lady took package scan with a scan gun. And never head from again I call fedx they no package pick there it's been a week on the 20th I want an answer where the hell my package is! I have called many times the store and fedx. Your new manager at store is a smart [censored]. I will be taken in legal action, I have witness to everything. I would not be this piss if someone had tried to resolve this issue.

Desired outcome: 265.00 DOLLARS IS WHAT PART WAS ,,FROM NORTH LAND MARINE IN WIS..

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Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category