Dollar General
Reviews and Complaints

It is embarrassing for a customer to be continuously verbally solicited for charity purposes at the check out counter. I don't know if you people have made it a company policy to have the employee to do this in order for the customer to be forced to buy an item from your store but that is the way it seems and it is irritating to the point that i don't want to visit this store again. It would be better to place a sign for the customer to read and make the decision for themselves. I certainly don't mind giving for toys for tots but on my own terms and time...absolutely not if i am insulted or made to feel guilty if i don't. Don't have names and didn't ask but i am sure if this is a company policy then you are the one's that have put your employee on the spot and this needs to change. People don't want to be harassed into buying something.

Went to your dollar general at 2106 Union Blvd allentown pa; around 9pm as while shopping some of the lights turned off. cashier stated they were closing. Well on the door it stated closed at 10pm.

People were trying to come in and shop they had door locked and not letting them in. it was only 9:30 pm.

was rushing and also locked the door so therefore lock inside which i know it not acceptable.

also was shopping for you penny sales and 90% off items and she was refusing to sell them stating they were not to be on the floor for sale.

I think this was very unprofessional and unethical.

would like to be have a resolution or compensated for the all the issues and the rudeness of these workers at this location.

this is not the first time as i have seen them talking rude to the customers on occasion. will not be shopping there no more after this incident.

I would like to complain that your making your employees work a regular business day and not giving them holiday pay on thanksgiving or Christmas Eve. We have family too if your to good to be in the office on those days than why are we not good enough to be with ours. Dollar general is a selfish company who does not think about their employees. I would never recommend anyone to come to this company.

I overheard a district manager talking to an employee in a store. She was extremely inappropriate. The employee has always been kind and helpful. She was asking him questions that (as a retail manager myself) are inappropriate if ILLEGAL at best. (Beliefs, lifestyle, family, etc.) I was shocked. This is NOT how a leader acts. As a leader, you should coach and inspire your team. This "leader" (Sheela) was demeaning, rude, inappropriate, and unprofessional. I hope I never shop there on a day that she is there again. I felt bad for the employees.

Me and another lady had been standing in line for over 10 minutes. Only One register was open. Finally that guy called for help to open another register. A guy named Donny finally came to front. He told me and the lady that had been waiting forever that we weren't in the proper place beside the line forms here sign and told is to go to the end of the line. Luckily, the other people in line knew that we had been standing there first and allowed us to go ahead instead of all the way to the back. DONNY is the rudest person that I have ever encountered at a dollar general store. He continued being disrespectful and rude and it was apparent he was just upset about being called to open a register. Something needs to be done about DONNY! There was no call for his behavior!

You had a truck driver here in Ada Oklahoma today around noon blow a red light... The lights turned green for traffic to start when he went through the intersection and then kept speeding away on highway 1 East bound..Didn't get the truck number but got the trailer number 32194... You really need to put numbers to call on the trailers ... Hey we are all in a hurry but not that big of hurry to die !

Hi my name us Quanesha and i never do complaints but i felt it very necessary to inform you all on they type of management you have running yours store. You employee Jess was a super star in thee situation at hand as well. Your manager's Ruby and Mark (im not 100% on his name).They are the managers at the center in the sahara center in las vegas nv on sahara and decatur... They were very rude and did not attend to not one customer who came to them instead they keep sending them to the one cashier jess who had a line of about five. I asked the managers to help her clear the line they basically said she got it and continued to both work on one pog together instead of helping customers. While jess helped and greeted everyone in the store while they said nothing (standing by the door). I dont get why they wouldn't come over and help and made it obvious that they didn't want to. Dont get me wrong i understand floor plans have to be changed and the store needs to be up to par BUT customers come FIRST and when you have one employee on the counter with a line you kill they line then get back to what you need to be doing. I was very disappointed as where many other customers. We all spoke about it and could clearly see the problem. Jess was amazing and kept apologizing for the wait and thanking us for our patients . Maybe she should be running this location.

On 11/12/17 around 6:00 pm I went to the Dollar General Market in Shelbyville, TN. While shopping I encountered an employee twice. She was stocking shelves near the back of the store. I left my cart to the side of the back aisle but made sure that it was not blocking. I went up an aisle and when I came around the corner to my cart this employee shoved the cart at me and appeared hostile. I continues to shop and as I neared the front this same employee looked at me and kicked a display box out towards me as I passed. I had to maneuver around it. She still seemed very hostile. I have only been in this store twice before in the last year. I live out of town very seldom come to shop at this location. I won't be back to this one. I asked her name and another employee said her name was Dottie.

We use the DG in Alturas, CA all the time and we have noticed a change in management and the store is a mess. Nothing is organized items are spread all over and thrown on the floor. It's like no one ever cleans or organizes the products. The store just looks messy and trashy. I love dollar general and love what they provide but it looks like anyone who works there doesn't care

On 11/12/2017 I came to the store on Anderson RD and 149 its a neighborhood store around 730 pm I came in and bought some things so situation was allright then. when I got home I noticed that a key was missing and went back to the store to ask if somone found or turned it in . So entering the store I was greated by a store associate and asked if the had seen or has any one turned in a key Brittany started to laugh and called me a dork as I explained she begain to laugh at me again and call me names and laughing so I went around to looking on the floor the other associate knew any thing about my lost key and she exclaimed again that's what they are? Man she meant me so rude implying that all men are dorks and walk around with the hardness . Then I left the store. Very unhappy .

The dollar general on 1193 Hwy 42 in petal ms is the worst dollar general i have ever been to. Saturday Nov 11 to get toilet paper and i had a coupon from my local newspaper i was going to use. Well i went into this dollar general and the manager Sabrina was ringing me up so i handed her my manufacturers coupon and she tells me if the app on her cell phone don't take it then she can't except it, so she starts downloading a app on her phone, the line was extremely long. So I'm like when does employers get to use there personnel cell phones to check things like that. So she goes on to download the app and then she says your commiting fraud with your coupons and I'm like how is that possible. Yes have never been more humiliated in my life and when i told her i was going to call corporate she laughs and says good luck. I will never go back to this dollar general ever again i will rather go to my local wal mart instead of dealing with somebody like her ever again. None of my hard will ever go to that store.

This Store is filthy! A mess! People have said that they will quit going it is so filthy! Every isle has boxes and boxes of stuff. Some times you go in and lights up front part of store are off; Many, many times there is not an employee in sight! I have been in line with three people when there was not an employee in sight. I went to look for one to check us out and found one at back of store just to be informed they were "on break", rather than looking for someone stays yelling a name, I told her nevermind I was leaving and left my buggy there. It has recently changed managers and it has become so bad in just a few weeks, it is unimaginable! If this store's sales drop, it's because the place if filthy dirty (even floors look like not swept in weeks), and you can't even get down an isle to shop, and there is no employees around. Surprised not shoplifted out of business. And if there is an employee, they appear to be high, and sometimes just downright stupid! If I knew who owned this store, I would contact them personally to just ride to the store unannounced and see for themselves. We need this store but I won't be back until it is cleaned up, it's been here years and never been like this, not even close to how it is now.

I have called every Dollar General within a 30mile radius of my home to locate an item in one of your ads and NO ONE has it! I even looked to order it online, typed in the exact name of the product, as listed in the ad, nothing! So I'm wondering, did Dollar General false advertise an item or is this something corporate can send me? The item is the Baby Explorer Table.

I am very disappointed in this store rules on coupons...I use a lot of coupons and I have been noticing that this store employees make they're own rules on Wether they take them or they dont...
I went to three different dollar general stores and omg...the employees, the managers attitude towards taking coupons is horrible...they made me feel like if I was robbing the store...I would love to get the coupon policy...and the employee and managers should be better educated.

So me and my husband get here herrassed every time we go in this store I have brought it to the Dm's attention to no avail so my husband goes in with his gift card that was given as a gift, they tell him it is invalid he shows the reciept which was given with his gift card and they would not honor his purchase I then call the store to explain to them that the purchase we made with same gift card gave no problems h the manager Paul at that point states we shouldn't come back to shop at their store, I said wow that's how you treat your customers I then ask if he could have his Dm contact me he then hung up on me, so about 30 minutes later he calls my phone and tells me that me and my husband are banned from that store, no reason and then I believe that is still a form of herrassment calling my phone back, I think that this type of treatment from a not only an employee but a manager is very unsatisfactory, and the proper thing would be that an upper management contact the customer to find out not just the side of the manager but the side of the customer, which is the proper thing so if anyone Mr Dreiling the CEO or any other management could contact me would be greatly appreciated. Thank you, a concerned customer

The district manager Donna Evans is very hostile with employees. She tries to make them look like they can't do there job. She rewards the employees that slack off there job and is rude to the ones that work hard for the company. I feel like she should be in questioned on job skills. Mrs. Evans over looks some of the good employees. She tries to make one person do a lot of things at one time. She doesn't consider the time to do the tasks.

My name is Steven Johnson. I purchased a 3.00 dollar dog shampoo about 3 weeks ago at DG in Belmont Ms. I live in the country
And was on my way home passing thru
Burnsville Ms. Stopped by DG there . The shampoo did not work so I returned the unused portion and receipt and ask for a refund. The clerk refused a refund and said I would have to carry it back to Belmont Ms DG. I said that is not DG policy. She said I will call my manager and very quickly the police arrived I was shocked I said you called the POLICE? I Was humiliated to be retained and interrogated for over 1 hour for trying to return a 3.00 dollar bottle of dog shampoo.

So I tried to buy the 12 ounce bag of McDonald's coffee that was on sale for $5.95 only to find out they were all out. I approached the "store manager" and asked about it and she preceded to argue with me and tell me that it was only for the K-cups. There were no tags under the planogram price for the on sale 12 ounce bag but the K-Cups had a sale price. So I was able to grab a DG flier and sure enough showed the store manager that in the print it was 12 ounce bag and they showed a pic of the bag in the ad. I did not get an apology or anything. I then preceded to ask about a rain check or a back-up item (replacement) and she said we don't do that, never have. I informed her that I have been working in customer service and retail for years, even working for CVS and for Dollar General to NOT go above and beyond for the customer is very disturbing. Usually if something is out of stock on a sale item, you can substitute or offer rain check. This store manager wasn't having it. I will not be back at the Prospect Rd in Peoria, IL location. I will be forwarding my complaint to either the district manager and/or Corp office.

On November 4, 2017 I entered the Pea Ridge Road, Eatonton, Georgia location # 17670 for some shopping. I've never had any issues of any kind at this store and it's wonderful that it was built here in the middle of farm land.
I gathered about 20 items and headed for check out. There was one woman at the cash register, Bernadette.
A woman and her two adult children was trying to check out. The purchase amount was approximately 4.50. Her card would not go through after several attempts. I stepped up and asked the cashier to clear it out and I'll put my card in for her. She did so and it didn't go through. I asked her to reset it again, all along conversing with the customer about whether or not she used her pin or credit. At the third attempt the transaction went through. I asked her adult daughter to step to the other side of me so I could unload my buggy while we were waiting for the transaction to complete.
By this time several people were in line, approximately 5 or 6 more. Everyone was pleasantly waiting watching us because it's not every day you see someone step up and buy someone's items for them when they are a stranger.
When I asked the young lady to step over so I could unload my buggy the cashier loudly stated I couldn't push her out of the way. I was startled and asked her what she was talking about?
'You can't jump in front of her!" she stated very loudly.
Everyone stopped and started staring at us. I asked the cashier if she understood what was taking place that I was helping the other customer by paying for her transaction. She did not respond back.
I told her she could just take a breath that no one was upset about the machine not working. She still didn't respond. She aggressively started scanning the items and throwing them in the bags. I asked her if she was ok and she still didn't answer.
I honestly do not remember what I asked her next maybe something like 'why are you not talking to me?' but I know she barked back something at me that caused me to respond with 'you don't have to talk to me like I'm an animal. I was being nice.' She yelled 'well you're acting like an animal!'
I was shocked and the entire line of people stood in shock with their mouths open.
I told her to stop. That I was done and she could put my items back. She continued to yell at me and I walked toward the door still listening to her. I turned and asked her what her name was? She grabbed her name tag and shoved it toward me yelling 'Bernadette, Bernadette!'
At this point I became very angry and for the first time in my life cussed at someone in a store. I told her she was being a [censor] and there was no reason for it. I have no idea what she was yelling back at me because I left the store. The mother and her adult kids were waiting for me outside stunned at what had just happened. This was completely unnecessary. She should have been grateful that I paid for her customer and stopped the embarrassment so she could wait on the rest of her customers.
The other staff members at this store are awesome and very friendly. This member however appears to be a ticking time bomb.

I visited store 19099. I purchased several items and three packages of sponges at 3.50 each. I did not receive them in my shopping bags. I cannot call the store because the number listed on receipt is [protected].

I am entitled tobe reimbursed for my merchandise. I am sending a picture of the receipt. I would appreciate hearing back from corporate offices. Thank you.