Dollar General

i went into dollar general with my grandma April 20th 2018, at 1:00pm and the employees were extremely rude and had the worst attitudes. my grandma asked a question face to face with one of the two female employees and that employee looked at her, turned around, and walked away, completely ignoring her. i am DISGUSTED with the service i received today. i have NEVER had such a bad experience at this store.

I purchased a pack of cigarettes on 4/20/2018. I was given the wrong kind without me knowing. The cashier that was working at the time made a simple mistake which I am not upset about. Upon getting home and unpacking the goods I had purchased... I realized she had given me the wrong kind. I returned to the store #14441 off Andalusia Blvd.in Cape Coral, FL 33909 with the sealed pack and the receipt to exchange them. Not only did the new cashier working at cash register #1 at approximately 12:30 pm whom was a female of middle age refuse to help me, but she was extremely rude and abrasive. She would not even attempt to assist me in resolving the stores mistake. She spoke harshly to me. Ive been a loyal customer shopping there multiple times a week. Sadly that store just lost a loyal customer due to this individual's poor customer service. It is my hope this matter will be looked into and resolved.

I would like to put a complaint about the store manager Kathy Swafford in your Manchester, Kentucky store in Garrard area, I am a frequent customer in this store and I've never had any problems with any employee in this store, on the other hand Kathy is a liar and a theif she robs the store blind and blames it on the employees she needs fired and shown she can't do people wrong and get by with it, looks like corporate needs to be let in on her little secret.

I was an employee of DG in Pelion SC..I recently quit due to the favoritism shown by the new manager.. hiring a very close friend of her as full time lead giving him the hours and cutting all others... Most recent hire was the new leads fiancé which is now getting hours and other clerks cut to 11.. the new lead also does not check ID's when selling tobacco, states he's a manager and doesn't have too.. DG wants to talk about fair practice when they allow the good workers to get used and treated poorly!

hi I wasn't gonna complain, because I love your store, but any time I use coupons digital or paper I follow your guidelines to the letter, that being said the $3 survey doesn't take off $3 today I went and used 2 of the survey coupons and the first transaction it only gave me $2 off for the survey the cashier kindly corrected it but the second transaction only took off $2 and was not corrected, I keep my rec. so I can do the surveys so I got to looking at other rec and found that none of them give $3 off some gave less than $2 off, I'm very upset and I know this is a system error but could you kindly fix this, I wish I would have caught this error sooner
thank you
shelia case
[protected]@hotmail.com

I completed the $3 coupon survey on 4/18/18 and have not yet received my coupon via email this is the second time I have done the survey and your system failed to email me the $3 coupon I have a shopping trip planned for this saturday but if I do not receive my coupons then I'll just shop elsewhere my email is [protected]@yahoo.com or [protected]@gmail.com
Mailing address
Doreen Sica
7 Murray ST
Mt Morris N.Y. 14510
585-658, 1284

The blades, Delaware store. A girl by name of Stacey Kemp. She is a assistant manager or I was told this. But shopped there faithfully to find her taking my husband out on break and hitting on customers. She smokes weed with my husband and is a very smart mouth lady. Her face book complains about wrk on the regular. Thought you might want to be aware of her. I'm sure my husband isn't the only one she is messing with on the clock.. May want to find someone who is in retail and likes doing so not complain on the daily and just goes to wrk to fondal men who come thro her store. Thank you. Very concerned customer

The Robinson store is VERY bad about not having pricing a lot of items ( end caps, etc. ) having sale items and regular priced items on same display. They had a big sign for 70%off on the front table that also had regular priced items around the table where anyone would think it was included in the sale items. I get very discouraged shopping there either because of not price or signage on a lot of items and also having to wait in line to get checked out. I hear a lot of complaints on this. I have seen several times people laying things down and leaving the store. Is this the way all dollar general stores operate.

I would like to put a complaint about the store manager Jeff Lincoln in your Princess Anne, MD store. I am a frequent customer in this store and I've never had any problems with any employee in this store. I was in your store yesterday 4/17/2018 and not only was I accused of stealing (he claimed to be joking but still made me feel very uncomfortable) but also every other word out of his mouth was curse words. Thean one being (Mother [censor]er). I feel that this is very unprofessional especially coming from a manager. Like I said I have never had any problems with employees at this store but because of that I will be takingy busiNess elsewhere.

Cashier at eastpoint, ga location horrible customer service was on cell phone at reg whole time e I and 4 customer s before me checked out ...I felt it to be rude and inappropriate. Considering I have been a customer there since it opened a resident of eastpoint and have seen the turn over since Kevin store manager was there to the current who isn't cutting nor is the revolving door staffing... situation it use to be so wholesome but now. ..the staff is 'getto" and unprofessional

I downloaded the $5 off $25 spent and I spent like $37 something so well enough to get my $5 off and when the cashier was finished with everything I asked her if my coupons came off she said yes and started naming them. I said what about my $5 off coupon when I spend $25, then I said I did spend enough, didn't I. She kindly said yes ma'am you did. Do you have the coupon with you? Of course it's on my phone. She said maybe she could scan it, nope no barcode. Then she proceeds to tell me that there isn't anything that she can it on her side. Maybe I should complain to Dollar General web-site or call and complain. Note that this is the second time this is the second time that this has happened, I kinda overlooked the first time but come on if you do this to everyone that thinks they're getting $5 off.

Saw an employee laughing at a customer for paying with change. Nametag said Shana, about 5 pm at the elora, tn store. Extremely disrespectful, and will not be shopping here anymore because of thia. The employee stated wasn't even the cashier ringing the customer up. She just stood there laughing. This isn't what I expected from dollar general and I don't think you all should accept this behavior, either.

I am a regular user of the Dollar General app and digital coupons. This week's ad shows the Gain washing detergent of 25 loads will be on sale for $3.95 and with the $2 digital coupon the total at checkout will be $1.95 before tax. However, the digital app does NOT have the coupon for $2 off wash detergent. The only $2 coupon is for fabric softener, fabric sheets and Gain fireworks. None of the store managers can seen to tell me why or even try to assist. I went to the store located in Pickens, Mississippi and all I was told was it's nothing they can do to call in to Corporate. The sale ends Saturday and I would like to take advantage of this sale as it is what is being offered but there seems to be a technical issue with the coupons on the app. I look forward to a reply ASAP.

I am writing about the assistant manager at the Barbourville, Kentucky store. I was in the store on Saturday and after I left another customer overheard her talking about me to another employee. That customer, in turn, called and told me about it. The assistant manager is Tina Milwee. She said that she didn't know who I thought I was. This all came about because the store was closed in the middle of the day. I called the store manager who is a friend of mine and asked what was going on. She said that the registers were down and that the store would be opened any minute and for me to knock on the door. I did that and asked for Vickie through the door to this Tina that was inside on the phone. Vickie came to the door and said they were opening the store that the registers were back up. I went on in the store and after I left, the assistant manager Tina proceeded to talk about me in front of customers. She said she didn't know who I thought I was calling the manager of the store and hen beating the doors down on the store. First of all, I am friends with the manager and I call her often. We Are Friends! Second of all, I never beat on the door. I simply pecked on it and asked for Vickie. This isn't the first time that I have seen the unprofessional side of this assistant manager. I have overheard her in the store myself telling other employees to make sure so and so works tonight that she doesn't think they've been working hard enough. She doesn't care who she talks about or who she says it in front of. I hope that your district manager will handle this situation accordingly.

04/16/2018
Manger Curtis
He is rude every time I go in to coupon he is rude and i know for a fact he caters to one lady all the time. If I ask a question about product he is sharp and ask about when truck will come he mumble and walked away.
I have been treated like this on server occasions and just let it go but enough is enough. Maybe just a friend is who he wants to help not all coupon people we all need to be treat alike.

He is rude and talks hateful to some of his workers.

Been to other stores and there mangers are always friendly and helpful.

There is a Dollar General located at 620 Clinch Ave. in Clinton, Tn. This store is probably around 6 years old. I go there every since Saturday and usually purchase the same items (coffee, baby wipes, cereal etc.) This has always been an amazing store.

There is another store a few miles away located at 620 Edgemoor Rd. Powell, TN. It's been around for a while and is always in shambles. You can never get down any of the aisles due to the boxes stacked up all over. The shelves are always empty and it's nasty. You literally can't get around with a cart in there. It's known all around town not to go in there. The shelves will be empty of the same items for up to a month. I'm not exaggerating!

Lately I noticed the amazing Clinton store is looking like the Powell store. The shelves are empty and you can't walk for all the boxes. I've looked for my coffee for three weeks in a row and it's not there. Not to mention several other items that are not there. I find myself having to go to Walmart for over half of my list anymore.

I happened to notice the same guy from the Powell store is now at the Clinton store. I told him the store was looking ridiculous and he said he just hadn't had time to get things on the shelves. I told him the same items have been missing for weeks. He said the manager quit and they brought him over from the Powell store to help out. He is running this one into the ground just like he apparently has the Powell store. This store used to be amazing! Always clean with fully stocked shelves and clear aisles.

This guys needs to go. I have decided I'm not going back until he's replaced with someone who has real managerial skill fixes that can fix it back up. I'm not wasting my time going in there when they never have what I need. I'll just go to Walmart every Saturday.

If you'd like pictures I'll gladly go take some of each store. You can reach me at [protected]@aol.com

My name is Brooklyn Stephens I'm The store manager of Adrian mo I found out tonight that my district manager ( James maguire) is going around to other stores talking bad about me because I wasn't trained right and he is blaming it on me he went to one store and told a store manager that I said it was their fault that I wasn't trained right and that never came out of my mouth. That store manger that He went to was not even my trainer. He also calls me kid infront of my customers and never tells me that I'm doing good or I'm progressing he is always negative towards me and very rude. Something has got to give with this situation or I am going to be putting in my two weeks I can't handle this anymore.

There are several complaints, I just found this so it's been a while. During Christmas I had a inflatable Christmas tree up and she came into our business and commented to one of my cashiers how ugly the tree was. This past Sunday, we had severe weather and she called our kitchen phone, asked if she could send one of her workers to our store with one of her checks to purchase coffee and doughnut. Theresa also commented that she ended up walking to work because of the snow storm, and that she had no cash on her. Unfortunately, our policy is that we cannot accept a check without the owner of the check in front of us. I explained this to her and she hung up on me. Myself and many of my staff have never been treated so poorly when she enters our store, I have worked for DG, and would never act the way she does to another local business!

On Sat 4/14/18 I went to shop at 474 in Cape Charles, va...two words ...never again. Since Shannon left as manager late last month this store has gone downhill quickly. I tripped over a long metal thing with two handles on it while I was trying to reach water that was blocked. There are metal cages down every aisle on the ends and blocking the entire side where jugged water and sodas are. This has to b a fire hazard. I am almost scared to see what the backroom looks like. Obviously there is not enough room for stock back there if it is all on floor. I took pictures of needed for proof. Also on this day a young lady named Alex checked me out. She said she is the part time lead but had to work alone yesterday and close alone last night due to lack of help. Is this safe ? A young lady all alone on a Sat night to close . This store is failing majorly in conjunction with safety issues. Someone needs to check this out before you all get a lawsuit

Every time I go in the Washington st Jamestown ny 14701 store dollar general a girl name Sabrina is working. She is always on her phone and last I check you can't be on them and another thing is she brings her daughter to work with her. She is at the store the whole time she is there. I can't believe Luke hasn't said anything and mike has not done anything. Something needs to be done!