Dollar General

The store in Gravette Arkansas in in desperate need of new credit card readers. It takes several tries usually and never works at all for the SNAP EBT cards. There is one girl that works in the store that knows how to bring up the manual entry option but she is the only one so when she isn't there, no one can use their food stamp cards. So they all need more training in addition to new card readers. And the big sign out front on the pole has had working lights in about 3 months. What is going on with this store? Doesn't seem like anyone cares.

I used to visit the store located at 2130 W. Sycamore in Kokomo, Indiana 1-3 times weekly and had for years. Associate AngelAA changed that. For the past month I have been visiting a different DG. I had a stop in the same plaza today and needed trash bags so gave it another try. I almost left when I saw her at the register when I walked in but like I mentioned, needed trash bags. The woman who checked out in front of me believed her change was incorrect. She had walked forward and my items were being rung up. She turned back around before fully leaving the area of the registers. She stated she should have gotten a $10 back but AngelAA gave her $7. The woman even said sorry like it was her fault?! AngelAA never speaks to you when you check out. Her body language is complete attitude and rudeness and in this poor woman's case her day would have been better if AngelAA had remained silent. AngelAA YELLED from behind the register for a woman named Sandy. Sandy can be hot/ cold. Most of the time pleasant but had one visit where she made it unpleasant. Sandy came up and asked "what's the problem?" But only to AngelAA. The woman handed Sandy the receipt and explained what cash bills she handed to AngelAA . Sandy turned from the woman to the inside of the check out area and AngelAA began pointing to the section with cash tendered and what not. The woman, still being incredibly pleasant, says she will wait for the drawer to be counted down if that is necessary. AngelAA turned and started yelling at the woman. Body language, tone, and words nothing but ridiculous rudeness! AngelAA was saying, "it will be just a minute!, you will have to wait, just give us a minute? Ok... Through all this I am still trying to check out. angelAA did not hit a button or something so my debit card wasn't being read. Of course, that was my fault based in her body language and lack of words. She said take it out (the debit card) so mumbled i had to ask excuse me. Of course I received it louder that time so removed the card and inserted it again. I was wrong again, I should have waited for her permission. Again, that is based on body language and lack of words. She said take it out again and then i just waited until she said when. Inconvenience again to her but oh well, she is an inconvenience to my disposition as well. The lady who was standing there waiting for her change to be corrected was still standing there with her face still in shock over AngelAA's reactions to her saying she would wait for the drawer to be counted. As I walked past her, i could see her becoming angry and said to her that they should have fired her a long time ago and that she is nothing but rude every time. The woman agreed she was rude but still had a half-shocked and half-mad face. I left the store before i learned the outcome. Sandy did nothing when AngelAA yelled at the woman. I have worked retail and and/or customer service for three decades. Never have I worked with or met anyone as rude as AngelAA and i can honestly say this is first time I have ever filed a complaint on any associate of any store I have ever worked or visited. AngelAA is just too rude to not express a complaint.
Thank you,
Stephanie S.
Kokomo, IN

Called Lincoln ave Evansville IN store Monday to check on cell price lime it said to do online- male cashier was difficult so asked for manager - on phone asked abt pricing on phones, told.me abt $10 off with purch of 15$ prepId card, phone wouldn't ring up correctly and didn't have any 15 $ cards either- was told after asst Mr spokr to GM that they couldn't sell that. Phone at advertised rate or sell me a 15 card, I had walkrd there and already sold my phone and then was rejected by staff they couldn't even sell one at advert price if I bought a more. Exo prepId card, endednup having t OK walk to CVS and they had 2 phones one of which was the zte, I hD to. Buy it at the reg price and buy a 15 phone card, I feel that I should receive my 10 back as this was unfair

I went into your macon ms store and I asked the cashier why they couldn't give me change and their drawer was open the cashier porsha proceeded to get loud with me and I got loud with her and She continued to get loud and I continued to get loud back and since when it's ok for your employees to get on Facebook and talk about and video tape where people stole something and talk about the customers that shop in your store

The Dollar General on 20 Lee road is in some serious need of assistance. It's difficult to walk through any of the aisles, let alone find something you need. Everytime I visit it always seems like they have pallets and boxes out, they must get a truck in everyday!

Also, the management is very unprofessional and rude. The manager, Ashley, yelled at a young man working the register during my checkout about his speed (which was normal) and threatened his job right in front of me and apologized. I don't go to Dollar General and expect the most wonderful courteous customer service, but I do expect them to keep private matters private.

Overall bad experience and I hope it changes soon.

i went into dollar general with my grandma April 20th 2018, at 1:00pm and the employees were extremely rude and had the worst attitudes. my grandma asked a question face to face with one of the two female employees and that employee looked at her, turned around, and walked away, completely ignoring her. i am DISGUSTED with the service i received today. i have NEVER had such a bad experience at this store.

I purchased a pack of cigarettes on 4/20/2018. I was given the wrong kind without me knowing. The cashier that was working at the time made a simple mistake which I am not upset about. Upon getting home and unpacking the goods I had purchased... I realized she had given me the wrong kind. I returned to the store #14441 off Andalusia Blvd.in Cape Coral, FL 33909 with the sealed pack and the receipt to exchange them. Not only did the new cashier working at cash register #1 at approximately 12:30 pm whom was a female of middle age refuse to help me, but she was extremely rude and abrasive. She would not even attempt to assist me in resolving the stores mistake. She spoke harshly to me. Ive been a loyal customer shopping there multiple times a week. Sadly that store just lost a loyal customer due to this individual's poor customer service. It is my hope this matter will be looked into and resolved.

I would like to put a complaint about the store manager Kathy Swafford in your Manchester, Kentucky store in Garrard area, I am a frequent customer in this store and I've never had any problems with any employee in this store, on the other hand Kathy is a liar and a theif she robs the store blind and blames it on the employees she needs fired and shown she can't do people wrong and get by with it, looks like corporate needs to be let in on her little secret.

I was an employee of DG in Pelion SC..I recently quit due to the favoritism shown by the new manager.. hiring a very close friend of her as full time lead giving him the hours and cutting all others... Most recent hire was the new leads fiancé which is now getting hours and other clerks cut to 11.. the new lead also does not check ID's when selling tobacco, states he's a manager and doesn't have too.. DG wants to talk about fair practice when they allow the good workers to get used and treated poorly!

hi I wasn't gonna complain, because I love your store, but any time I use coupons digital or paper I follow your guidelines to the letter, that being said the $3 survey doesn't take off $3 today I went and used 2 of the survey coupons and the first transaction it only gave me $2 off for the survey the cashier kindly corrected it but the second transaction only took off $2 and was not corrected, I keep my rec. so I can do the surveys so I got to looking at other rec and found that none of them give $3 off some gave less than $2 off, I'm very upset and I know this is a system error but could you kindly fix this, I wish I would have caught this error sooner
thank you
shelia case
[protected]@hotmail.com

I completed the $3 coupon survey on 4/18/18 and have not yet received my coupon via email this is the second time I have done the survey and your system failed to email me the $3 coupon I have a shopping trip planned for this saturday but if I do not receive my coupons then I'll just shop elsewhere my email is [protected]@yahoo.com or [protected]@gmail.com
Mailing address
Doreen Sica
7 Murray ST
Mt Morris N.Y. 14510
585-658, 1284

The blades, Delaware store. A girl by name of Stacey Kemp. She is a assistant manager or I was told this. But shopped there faithfully to find her taking my husband out on break and hitting on customers. She smokes weed with my husband and is a very smart mouth lady. Her face book complains about wrk on the regular. Thought you might want to be aware of her. I'm sure my husband isn't the only one she is messing with on the clock.. May want to find someone who is in retail and likes doing so not complain on the daily and just goes to wrk to fondal men who come thro her store. Thank you. Very concerned customer

The Robinson store is VERY bad about not having pricing a lot of items ( end caps, etc. ) having sale items and regular priced items on same display. They had a big sign for 70%off on the front table that also had regular priced items around the table where anyone would think it was included in the sale items. I get very discouraged shopping there either because of not price or signage on a lot of items and also having to wait in line to get checked out. I hear a lot of complaints on this. I have seen several times people laying things down and leaving the store. Is this the way all dollar general stores operate.

I would like to put a complaint about the store manager Jeff Lincoln in your Princess Anne, MD store. I am a frequent customer in this store and I've never had any problems with any employee in this store. I was in your store yesterday 4/17/2018 and not only was I accused of stealing (he claimed to be joking but still made me feel very uncomfortable) but also every other word out of his mouth was curse words. Thean one being (Mother [censor]er). I feel that this is very unprofessional especially coming from a manager. Like I said I have never had any problems with employees at this store but because of that I will be takingy busiNess elsewhere.

Cashier at eastpoint, ga location horrible customer service was on cell phone at reg whole time e I and 4 customer s before me checked out ...I felt it to be rude and inappropriate. Considering I have been a customer there since it opened a resident of eastpoint and have seen the turn over since Kevin store manager was there to the current who isn't cutting nor is the revolving door staffing... situation it use to be so wholesome but now. ..the staff is 'getto" and unprofessional

I downloaded the $5 off $25 spent and I spent like $37 something so well enough to get my $5 off and when the cashier was finished with everything I asked her if my coupons came off she said yes and started naming them. I said what about my $5 off coupon when I spend $25, then I said I did spend enough, didn't I. She kindly said yes ma'am you did. Do you have the coupon with you? Of course it's on my phone. She said maybe she could scan it, nope no barcode. Then she proceeds to tell me that there isn't anything that she can it on her side. Maybe I should complain to Dollar General web-site or call and complain. Note that this is the second time this is the second time that this has happened, I kinda overlooked the first time but come on if you do this to everyone that thinks they're getting $5 off.

Saw an employee laughing at a customer for paying with change. Nametag said Shana, about 5 pm at the elora, tn store. Extremely disrespectful, and will not be shopping here anymore because of thia. The employee stated wasn't even the cashier ringing the customer up. She just stood there laughing. This isn't what I expected from dollar general and I don't think you all should accept this behavior, either.

I am a regular user of the Dollar General app and digital coupons. This week's ad shows the Gain washing detergent of 25 loads will be on sale for $3.95 and with the $2 digital coupon the total at checkout will be $1.95 before tax. However, the digital app does NOT have the coupon for $2 off wash detergent. The only $2 coupon is for fabric softener, fabric sheets and Gain fireworks. None of the store managers can seen to tell me why or even try to assist. I went to the store located in Pickens, Mississippi and all I was told was it's nothing they can do to call in to Corporate. The sale ends Saturday and I would like to take advantage of this sale as it is what is being offered but there seems to be a technical issue with the coupons on the app. I look forward to a reply ASAP.

I am writing about the assistant manager at the Barbourville, Kentucky store. I was in the store on Saturday and after I left another customer overheard her talking about me to another employee. That customer, in turn, called and told me about it. The assistant manager is Tina Milwee. She said that she didn't know who I thought I was. This all came about because the store was closed in the middle of the day. I called the store manager who is a friend of mine and asked what was going on. She said that the registers were down and that the store would be opened any minute and for me to knock on the door. I did that and asked for Vickie through the door to this Tina that was inside on the phone. Vickie came to the door and said they were opening the store that the registers were back up. I went on in the store and after I left, the assistant manager Tina proceeded to talk about me in front of customers. She said she didn't know who I thought I was calling the manager of the store and hen beating the doors down on the store. First of all, I am friends with the manager and I call her often. We Are Friends! Second of all, I never beat on the door. I simply pecked on it and asked for Vickie. This isn't the first time that I have seen the unprofessional side of this assistant manager. I have overheard her in the store myself telling other employees to make sure so and so works tonight that she doesn't think they've been working hard enough. She doesn't care who she talks about or who she says it in front of. I hope that your district manager will handle this situation accordingly.

04/16/2018
Manger Curtis
He is rude every time I go in to coupon he is rude and i know for a fact he caters to one lady all the time. If I ask a question about product he is sharp and ask about when truck will come he mumble and walked away.
I have been treated like this on server occasions and just let it go but enough is enough. Maybe just a friend is who he wants to help not all coupon people we all need to be treat alike.

He is rude and talks hateful to some of his workers.

Been to other stores and there mangers are always friendly and helpful.