Menu
Write a review
File a complaint
Dollar General Profile

Dollar General

www.dollargeneral.com

Learn how the rating is calculated

1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar General Complaints Page 120 of 194

ComplaintsBoard
J
11:55 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General conditions at the lindale ga store

Numerous occasions visiting the store. The associates are helpful and friendly, however the store is a wreck. They open after 8:00 a.m. while the parking lot fills up with customers waiting to shop. Upon opening, the floors are dirty, trash everywhere from the previous day. Isles are filled with carts of inventory. You can't shop those isles. Empty shelves.

Read full complaint
Hide full review
ComplaintsBoard
F
6:31 am UTC

Dollar General bad service

I was shopping at the Dollar general in English IN store #7909 I got everything thing that I needed the manger was in there so I went to put my things on the counter that she was working at . she looked right at me then just left the register just walked away so I had to pick up my purchases and go to another register .why did she do that she did not get called away she does not want to do her job . She is very rude when you ask her something the place is always dirty she has no manager skills Dollar general needs to hire a good manger that knows what they are doing At the store #7909 in English IN and why are all the prices higher there then any other store and how many complaints does people have to make before the place gets cleaned up have somebody clean the place please.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jack 2015
Winston-Salem, US
Send a message
May 28, 2018 10:58 pm UTC

the prices are supposed to be higher. DG is more for convenience rather than good deals.

ComplaintsBoard
L
5:16 pm UTC

Dollar General employees attitudes

I have never been one to file complaints. I am tired of people having poor work ethic and bad attitudes. It is not all about service either. They have to many stacks and piles of product in the isles. You usually have to wait in line in the main isle where customers come in and out and move out of the way all the time. There are some people I don't want to be that close to. We have had to stand in line way too many times for way too long for one employee to check everyone out while the others stand around and talk. Then some have attitude when asked to open another register. I am tired of smiling and being nice so I told one of the young ladies that this is at least the 4th time we have had to stand in line while y'all stand around and talk and left my basket at the counter that was at least a $50 sale. In a small community it is hard to say I will not shop here anymore. But until this changes I will make other arrangements.

Read full complaint
Hide full review
ComplaintsBoard
R
5:06 pm UTC

Dollar General phone card

The store number is #01350 i told the cashier it was the wrong phone card before i left she kept saying it was the right card after i tried it it didn't work ask can she exchange it for the right one after i called customer service to verify she give me the wrong card she still refuse to exchange the card after and before hand i told her it was the wrong card and then lied and said Ace Cash Advance buy phone cards back that's bad service i will never go back and im stuck without my money back and had to spend more when it was her fault in the first place never again will i shop there

Read full complaint
Hide full review
ComplaintsBoard
A
12:04 pm UTC

Dollar General customer satisfaction

I was in your store the other day and I believe the number was 9626. It's always clean so that a plus and the amount and variety of products is usually better than the family dollar closest to me. I asked the lady cashier who I believe to be the manager where a product was located and she told me and it was there. So later on I'm walking through the store and I hear her say to another person, "yeah I know all these little tricks these kids try to pull. I don't know where she went but I thought I saw her over there." Being the only person in the store at the time who appeared to be around a teenagers age, I felt the comment was about me. I'm not a kid or thief nor do I appreciate her assumption of me. I used to work as a cashier so I know about theft and how to deal with it and that definitely wasn't it. Thw gentleman who rang me out was nice and always is. Its just always something silly with one of the lady employees.

Read full complaint
Hide full review
ComplaintsBoard
R
10:41 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employees and cleanliness

Walked into the Effort PA store and before I entered I was extremely shocked that there were used condoms on the ground, oil cans, heroin needles, I mean what kind of corporate establishment doesn't clean this up! I feel bad for some of the remaining good staff that has been there it's not their responsibility to clean that up. Second off, the aisles were completely trashed, customers leaving their own personal trash all over, the store smelled like marijuana in every aisle, and this is ok for a store? Upon my checking out I couldn't believe the attitude that was being thrown around. Both women at the register had no smile I wasn't greeted, the one girl had black hair and glasses and dressed like she was about to go to a club and was more interested in what looked like your venders, I actually over heard her giving her number out to people, while the long line was building up. The woman who checked me out had a name tag I believe her name was Sharon, no smile, kept looking down, and we'll I thought upon hiring people cleanliness and person hygiene was valued. Well not here, because she had holes in her shirt, she smelled like animal urine and some strange odor from her mouth. I know where I won't be shopping anymore.

Read full complaint
Hide full review
ComplaintsBoard
M
9:30 am UTC

Dollar General the store

The store in whigham georgia is a disaster all the time. There are totes of stuff all around there are rolltainers throughout the store everyday of the week. The bathrooms are blocked by totes and pilled up crap. This store needs a manager that can keep the store in good shopping condition. The aisles are always a disaster and empty. There seems to be no organization and some of the workers seem to be trying really hard but it seems to never get any better.

Read full complaint
Hide full review
ComplaintsBoard
M
8:53 pm UTC

Dollar General service

I always have to ask the cashiers to plz double bag if they are going to make bags heavy. 1 because I have R A 2 because the bags can n have broken! Also they put food products with soap shampoos dish washing liquid together. I went to this store as I do several times a month last night. And I was given a hard time about buying cigarettes but that's another story. I get home right at my front door one of my bags tears open and my jar of pickles broke all over my door way! I'm so angry I got a glass on my ankle not too mention no pickles!

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
K
4:41 am UTC

Dollar General employee complaints

I have complained a couple times and talk to customer support many occasions a couple months ago I went into the store with a friend and I did not know that this friend had been 86 from the store so therefore intern I had been 86 from the store four reasons my friend was supposed to buy some toilet paper and so I grab the big pack of toilet paper walk out the door with it little that I know my friend 1186 so they start and they take him out of there and because I was with him I got 86 as well and then she did it because she is racist

Read full complaint
Hide full review
ComplaintsBoard
T
8:25 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General unethical behavior

My sister recently worked at the dollar general in tuscumbia al... Well I had already been told that the manager brandy ragan had been bad mouthing my sister so I went in and purchased a few things and she proceeds to start telling me my sister broke into her house and calling her names like meth head and saying she was going to "beat her [censored]". So I wanted to see if I was the only one she would say it to and boy was I wrong 4 more people went in and she said the same things to them and some... So basically I do not appreciate her bad mouthing my sister I have been a manager I know that you can not do that but since she wants to talk about my sister you should go ahead and drug test her too u may be surprised oh and if she misses work any its because shes in jail because we are filing charges for slander and im telling everyone I know not to go in that store.

Read full complaint
Hide full review
ComplaintsBoard
S
4:32 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Dollar General app store/itunes gift card

I purchased 3 Gift cards for 100.00 each and when i went to redeem them they advised already redeemed. so I called ITUNES and they advised because I purchased from Dollar General I would need to get with them. I have all receipts and the cards and cannot get my refund back from dirty cards. very upset with this company for not helping their customer.

Read full complaint
Hide full review
ComplaintsBoard
E
12:30 pm UTC

Dollar General concerns about dollar general employee dumping personal trash in dumpster

On Tuesday 1 May 2018 I observed a DG Employee dumping her personal trash in the dumpster behind the store she got out the trunk of her car, Here is why this is not a good thing, if other people see someone driving up to the dumpster dumping their personal trash they will feel like they can do the same thing and this will create a devastating effect because people will start dumping tires, construction debris, yard waste, etc, and you guys will have a serious situation, just thought I pass that info on to you guys

Location: 6985 US Highway 401 South, Bunnlevel NC 28323
Individual: Ms Courtney
Vehicle: dark blue 4 dr Saturn

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
H
H
helpingstupid
Hickory, US
Send a message
May 07, 2018 12:21 pm UTC

Omg. People will find ANYTHING to complain about. This is just so sad that it's funny.

ComplaintsBoard
U
11:01 am UTC

Dollar General clearance priced items

On today, May 2, 2018 at 10:27 am, I was shopping in store number 06368 when I saw the clearance sign that Bobbie Brooks apparel was now $1.00 for red triangle, green star and grey star clothing. I found two items that I want to purchase. One was a red long sleeved sweater dress and the other was a white t-shirt with pink writing on the front. Both items were green star but upon getting to the register they rung up full price. A lead associate was called to the register and she void both items and called the manager up front to discuss the problem. They both went over to the area to view the price signage. I waited for about fifteen minutes for them to come back with a solution. But they went back to the floor to continue putting out freight. Finally the sales associate went to see what was taking so long and remind them that I was still waiting for the items. They had gone back to putting freight on the shelves. They both came back up front, and the manager said that they could not override the price. But she could not give me an explanation as to why there was a clearance price sign with those descriptions but the items could not be sold. They were also the only items left on the shelves with those color stars. I felt like customer satisfaction was not even offered to me.

Read full complaint
Hide full review
ComplaintsBoard
D
9:02 am UTC

Dollar General cigarettes

Our local DG store is awesome and we love everyone who works there . However we went in this morning and much to our surprise their cigarettes had jumped up $4.00 in price. I didn't know that until they were already scanned. So I went ahead and got them. The cashier had told me they cost more and I said that's fine, I thought 10 or 20 cents more not 4.00. With that being said I can guarantee you that your cigarette sales will go way down. This is a small town and people will go down the road to get them. Just right down the road $5.18 a pack.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jack 2015
Winston-Salem, US
Send a message
May 28, 2018 11:07 pm UTC

DG doesn’t come up with the prices for cigarettes. that’s the cigarette companies.

ComplaintsBoard
D
3:40 am UTC

Dollar General groceries

My name is Dennis Davis, combat wounded veteran I went to the lacoochee Dollar Store in lacoochee Florida on May 1st at 9:07 a.m. bought some groceries that totaled up to $172 it took me about 30 minutes to go from my home to the dollar store and back the grocery cart that I had was a little over half full and it totaled to be a little over a hundred and $72 but I got to thinking when I was looking in my refrigerator it was it's half empty my freezer is less than a quarter full and some miscellaneous items on my counter and I'm thinking there is no way my grocery bill could have been over a $172 I have never spent that much at the dollar store ever and I would like you guys to please look into this because the last thing I want is to be robbed of my money that I almost died for in Iraq from the dollar General I did not take my receipt because I trust you guys I've never taken my receipt but this time I might have kicked myself in the [censored] but I hope that is not true thank you very much I will be looking for a response

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
P
7:57 pm UTC

Dollar General bathroom

Ok I was so happy to see a dollar general close to me it use to a family dollar. So I go in I put some things in my cart and ask to use there bathroom, they sad no and told me to to Starbucks. So I did say how can I go to a place that calls cops on people who r not buying, I was buying in the dollar store and I use to go months before so I know they did not take the bathroom out. So was happy to see the sore but also wanted to buy. I will never try to go there again. So sad. This happen 2 weeks ago. Thank you Mildred Gomez.

Read full complaint
Hide full review
ComplaintsBoard
T
10:30 pm UTC

Dollar General I am complaining about closing a store early.

I drove up to the store out in the pleasant Hill area in TN. The actual address is Crossville TN. A girl who I have only notice working there for maybe a week now, who was running the store by the name Brittany was checking out someone and it was 2 mins till 10. I understand that it was last couple mins but had she still had the door unlocked since it was not even 10 I could have had time to run in and get what I needed. Told her I knew what I needed and exactly where it was and even had the right change. I been going to this store 2 or 3 times a day since it has open. I would like to know if they are suppose to lock the doors before 10.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
H
H
helpingstupid
Hickory, US
Send a message
Apr 30, 2018 12:54 pm UTC

If you go 2 or 3 times a day, then you should know when they close. Bye!

ComplaintsBoard
M
10:01 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General assistant store manager and another associate

Was in store 01975 a couple days ago and the assistant store manager Lupe was talking to another girl on the sales floor. It was brought up that the old manager wasn't doing her job and that she was a disgrace to the company. In front of customers, and Lupe was using such fowl language it was ridiculous. I have never had the store manager mean to me. They both kept say g now that she's gone things would get better in the store. Something needs to be addressed here.

Read full complaint
Hide full review
ComplaintsBoard
C
1:24 am UTC

Dollar General customer service

Went to the store in Hatfield In. The new cashier names Lora is a wack job. She litteraly told a paying customer that he was fcking dck... me along with several other people in line could not believe what we heard her say.
I have also witnessed her cussing the Assistant Manager and the Manager.. Every time I go there I check to see if she is working and if so I do not even go in..
Why has she not been fired on the spot?

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rongr100
Worcester, US
Send a message
May 02, 2018 10:21 pm UTC

What you need to realize is DG has minimal employees and pays minimum wage so what do you expect

ComplaintsBoard
T
9:40 pm UTC

Dollar General employees

I was in dollar general in Williams, this evening at about 6pm on Saturday April 28, 2018 and there was I believe a manager sitting behind the counter while the cashier helped us. Literally sitting on her butt on the ground or a stool right there in plain site. And the minute you walked up to the counter you could smell weed. We think she had the weed vape. We aren't sure if that was the case but I do know you couldn't smell anything until you got to the counter. I used to be a manager at this dollar general till my son got sick and my husband got diagnosed with a brain tumor. So I know what is and isn't appropriate and I know for a fact sitting on the job whole customers can see you is definitely not appropriate or professional. And then the smell of weed was so strong there was absolutely no mistaking it for anything else. This employee I have never seen before so I don't know her name but you can view on the camera how lazy and unprofessional she was being.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
L
L
LetMeSeeYourManager
Pittsburgh, US
Send a message
Jul 07, 2018 9:13 am UTC

She was counting the safe. Where she was sitting points to that. As to smelling like weed, were they both doing their jobs? It sounds like they were. Stop trying to find something to [censored] about.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category