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Dollar General

www.dollargeneral.com

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1.2

Overall reputation rating based on reviews and complaints

Dollar General earns a 1.2-star rating from 12 reviews and 3863 complaints, indicating that most bargain shoppers are dissatisfied with their purchases.

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Dollar General Complaints Page 118 of 194

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R
9:19 pm UTC

Dollar General graffiti on side of the building

There is large white lettering that goes down most of the length of the side of the building clearly visible from the street and looks trashy. It is a eyesore to the neighborhood and to the building. It has been for a long time and needs to be removed from the building and it seems like nobody cares. It is hard to shop there when there is graffiti.

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A
4:40 pm UTC

Dollar General manager rude

I have chrohn's a clerk left me use the bathroom and she did tell me normally do not let the public use it I actually have a card from the dr requesting the use of a bathroom as I came out danielle adams charles who I actually know jumped me bathroom is not for public use she has had messes to clean up the bathroom was clean when I left although I had to leave a pair of washed and rinsed underwear wrapped in paper towels in the waste can as I had nothing to put them in she also pointed out the merchandise back there like I was a thief but didn't look to see if I had any thing I am sure she was disappointed I didn't mess up the bathroom I was really surprised at her rudeness and anger especially since I know her I will never go in that store again

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Update by alice rohrer
May 18, 2018 4:41 pm UTC

complain to store corporation not the store manager as she was the problem

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M
9:02 am UTC

Dollar General coupons

So I have stopped using all of your dollar general stores in poplar bluff mo. I am a couponer I do this to save money because I have a big family. I have always used my coupons on the exact product. I am not sure why but you have employee's that do not like us couponers. The last time I tried to shop at your Manson mall store my coupon beep but was the right product. I had two of the same item and the casher said ahe could only take one coupon per transaction even though the coupons stated limit to. I. Have heard that stores get face value of coupons plus 7% so I am not sure why there not be honored I would love if you would email me your new policy for coupons but not sure I will be back my email address is [protected]@ yahoo.com

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S
5:39 am UTC

Dollar General cashiers

Hey, my name is Sean and I live around the corner to the store (dollar general) off feagin mill in warner robins, GA and I go to the store on a regular basis and 5/17/2018 1:10 pm I was in the store asking if I could break a $20 for 2 $10's and there was 2 black ladies working at the cashier resister and they turn ask each other what today was and then proceeded to not even bother look in the drawer and tell me they had no $10's and I ask if I could get 4 $5's then and they said store policy not give out change and then started to laugh at me or snicker and said I had buy something if I wanted change and I said peace and left and they started laugh at me on my way out. I felt rather insulted and I do plan to call and figure out what the hell the store issue? do you guys hire black woman just so you can have them insult your white male costumer or what the hell? and I hope you fire these 2 B (W) itches!

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Jack 2015
Winston-Salem, US
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May 28, 2018 8:44 pm UTC

that’s not what DG is for. go to a bank.

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helpingstupid
Hickory, US
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May 18, 2018 11:04 pm UTC

Okay first of all, what does anyone's race have to do with it? And secondly, it IS against corporate policy to make change without a purchase.

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S
12:17 am UTC

Dollar General hwy 80 phenix city alabama

I went into the store looking for clothes hangers. My son and I searched and could not find. Then we finally saw someone on an aisle playing on his phone. So I ask, "do you work here"? His reply was no, he then laughed and said "yeah, I work here". He directed me towards the clothing hangers, I picked up a few more items and proceeded towards the register. I wasn't sure which one to go to because both were cluttered and nowhere to place my items. I waited atleast 3 minutes before asking the employee to check me out. He then told me I was at the wrong register and needed to get at the right one of I wanted to be checked out. Extremely rude! I liked dollar general and shopped there regularly, until now!

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K
6:28 pm UTC

Dollar General stephanie (hwy 51 manager)

Hello,

My name is Kristen Polk and I was offered a job at the new Dollar General in Ridgeland, MS on Hwy 51. The manager who hired me was Stephanie . I initially wanted to work at the County Line store, but was informed that the new store (Hwy 51) had just lost 4 people and was in need of dire help . I then went up to the Hwy 51 store to ask about a potential job at that specific store and Stephanie claimed that my application was Not on file which I knew she was lying . After leaving, I got a call from her about 30 mins later stating that she did see my app and she told me I was hired and sent me my new hire packet . The next day I received my new hire packed but realized the social was incorrect . I called HR and they cancelled the new hire packet and informed me that the manager would have to send a new one . I tried calling Stephanie to tell her this information but she ignored and ignored my calls . I then went up to the store to inform her of what HR said and she told me that she would send a new packet whenever she got the chance . It has been a week and I still have not received a packet . People should really be upfront and not play when it comes to these jobs . If she didn't want to send a new packet again she should have told me . We all have bills and honestly it is not fair . I hope this woman is fired and she really shouldn't be a manager . That's why she is losing so many people . You cannot do people wrong and expect good to come out of it . What goes around comes around .

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Mr. Brian
Shreveport, US
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Aug 09, 2018 2:01 pm UTC

I worked with Stephanie for 18 months at a different store. She is as good as her word. I'm sure she has been busy and will do as she says when she has time. I would suggest that you go back by the store in person and talk to her. Dollar General works their managers long hours and often with less than needed staff so I know from experience that she has to be busy. My personal experience after working with her on a daily basis is that she will hire you if she feels that you are suitable for the job and if not she will tell you so.

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M
7:33 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General the service i'm complaining about is the restrooms

I went to one of your stores and had to use the bathroom because I have a weak bladder and the employee said that the customer's weren't allowed to use the bathroom. Well by that time I already had an accident in my shorts. So I'm going to contact who ever I can, to see what I can do about this situation. Just to let you know that you lost me as a customer, and I'm going to let all my friends know not to shop their.

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Jack 2015
Winston-Salem, US
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May 28, 2018 8:52 pm UTC

legally they do not have to allow you or any customers you use the bathroom. common misconception.

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J
10:39 pm UTC
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Dollar General dollar general #13804 employee

Ive recently been shopping at the dollar general store number 13804. in newman ca 95360. There is this rude associate there that goes by the name TED or TEDDY. Everytime i shop there and i go by him he smells so much like herion ive been in recovery for over 20 years. And i know a addict when i see one. He is rude to customers and employees. And over all looks and acts like a junkie. How he's still working there just dosent adds up. Enough is enough thoe. I just hope someone reads this and puts a stop to this.

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A
8:56 pm UTC
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Dollar General was kicked out for no reason

I walked in to the new dollar general on why 18 south. With the money in my hand to purchase dish detergent... A female employee walked up to me and said get out of my store I then ask the lady why, she replied I think u were trying to steal out of my store... Im im asking u to leave and never cone back... I asked her what did she think I was trying to steal and she could not tell me anything. When I asked her when she thought I was trying to steal she said last week... I have been in there every day buying cat food and drinks and cigs... Neither of them can fit into some ones pocket... The lady was kinda tall skinny with brown hair... I dont know her name but I my self am six foot six 350 pounds with short dreads... What do I look like trying to steal im not that dumb im very noticable... I feel like she was singling me out because im afro american... Belive me its not a good feeling especially when I buy everything I work seven days a week... I have no need to steal but me I think she has me messed up with the wrong person.

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L
6:27 pm UTC

Dollar General parking lot

Something needs to be done with the Orrville Ohio Dollar General parking lot there are pot holes in their parking lot that could swallow the tire of a car! It has been in need of repair for many years! They also seem to never have the snow removed during the winter months! We live in Ohio so that's a problem! could someone please do something about this and in a timely manner thank you !

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M
2:34 pm UTC
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Dollar General couponing

1st of all dg is loosing customers because of the $3.00 off survey has stopped. But personally I have stopped because every dg in my home town has a problem with our couponing and comes up with these self made rules of their own andjust didnt wanna deal with the coupons, I have had the correct coipons evertime I go into the stores and they still have a reason why I cant use my coupons and I am a faithful dg customer I tell ya, but thats my reason why I have stopped going so much along with lots of other unspoken people.

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J
12:51 pm UTC

Dollar General mobile e-coupons

Last date of Incident: 5/11/2018
Store #08668
My #[protected]
Lisa Calhoun
I am not one to complain, however, this problem has happened so frequently that it now has me upset. I shop at DG regularly and enjoy the products! I do choose to do my shopping there specifically at times, based on the e-coupons? that are available and I have saved. I do have the mobile app, and use it frequently. The coupons that I should have been able to use, do not deduct at the time of purchase, however! I have always verified that I had chosen the correct item and number of, etc. I have tried to "save, clip" the $5 off a purchase of $25 or more... SEVERAL times on different occasions and it has never come off my ending total. Many times this has left me to pay more for items than I would have had to spend by going to my traditional grocery store. I have inquired with the store clerks also, they have directed me to call this department to have it resolved. Please help, frustrated!
Thank you in advance.

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F
2:25 pm UTC
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Dollar General lakeview dollar general manager name christy

I have been working there for a year and ever since Christy became manager she has done nothing but heras me and only give me one day a week and when she would hire somebody new she gave them a key and have them 4-5 days a week. She let me go just because I gave her a doctores note saying I could miss work for a day . Now she's spiling lies about me to everybody.

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A
8:03 am UTC

Dollar General manager

Ok I'm going to trying to explain my self in the best possible way cuz my broken English hopefully ya'll will understand me. I'm a Mexican guy was coming from work from waycross ga. To pearson ga. (Where I live) and my wife call me to swing by dollar general in millwood ga. And get some drinks this happened May 12 2018 last Friday around will say 1 to 2 PM I get to register with my drinks 1 diet coke 1 regular coke and a gallon of sweet tea and the man behind the register which is the manager told me "it gets hot to be working in the fields" and I said excuse me and he kept going saying "do you work in mixon farms or what field do worked for" I said no that's a a hard work for mens and by the way I'm a certified welder I don't do fields I'm a welder I paid and leave all upset about what just happened

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C
9:02 pm UTC

Dollar General greendot card

I bought a green dot on Andrew Jackson Huntsville AL. I also purchased laundry basket. The cashier handed me the receipt of purchase and tried to slide the green dot receipt under the draw. I asked her for the receipt. Which she which she threw in the laundry basket and huffed about.
I'm told they can get the information off the receipt to take the money.

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C
8:23 am UTC
Verified customer The reviewer confirmed their account using Facebook. Learn more

Dollar General chunky sirloin burger with country vegetables soup

To whom it may concern:

My name is charles thirkield and I am residing in the city of Columbus and the state of georgia... Upon entering one of your dollar general stores #14458 located at 2301 cusetta road Columbus, Georgia 31903 phone #[protected] I had purchased nine cans of Chunky sirloin burger with vegetable soups for the priceof $1. 95 each along with sunbeam bread priced at $2.95, Velveeta cheese priced at $2.75, eckrich cheddar links priced at $2.95, two pints of Breyer rolo ice cream and one pint of Breyer drum stick ice cream three for $5.00 and three boxes of toaster pastry priced at $1.00 each... The cashier had over charged me on the Chunky sirloin burger soup... She had charged me for ten cans of Chunky soups when I had only purchased nine cans of chunky soups... My subtotal should have been $34.20, my tax should have been $1.37, so therefore, my total amount should have been $35.57 but the cashier had over charged me $2.03 on my purchase... Everytime I enter that particular dollar general store the cashier is always playing around like a adolescent instead of doing her job like a trained professional... Then this cashier has got the audacity to talk about her cheating me to other customers in the store... I am extremely tired of this cashier and her childish behavior... I did not know that dollar general franchise hire kids to operate a cash register!

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Dicking
Philadelphia, US
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Jun 03, 2018 9:09 pm UTC

Number one is Assurant give you first and last name oh I have to do is have my friends pulled up on the computer and I could get older information at 1 another thing is to who it may concern to I don't understand you

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C
10:13 pm UTC

Dollar General rudest manager ever

I was in a store in Ovid, NY I guess the stores number 6429, I asked for it by a nice employee after I heard a Manager name LISA called one of her co-workers a [censored] in front of me and other customers. The employee did nothing wrong as far as i could tell, but this Manager was so rude. I tried to ask her for help and it was like I asked a sloth she was slow and did nothing after but force another employee to help me. This made my trip horrible i was just trying to enjoy my trip visiting my family and I go to a store and hear foul words. The poor employees looked like she would slap them any moment! PLEASE FIRE HER!

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G
9:26 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General service in general

At store 2181 in Richmond Ky 40475 this evening, my Wife and I was shopping and when we was ready to check out we stood in line for 30 minutes only one register open and only ONE Employee running whole store she says it was her first day on top of that as we finally get to the checkout she rings our stuff up then she doesn't know how to take of the weekly shopping 5 dollar off coupon she tried to call two manager's to take off the coupon with no answer. Needless to say there was about 30 people in line for as long as we was some set stuff down and walked out this is very poor management no matter how you look at it .I did not make my purchase either for she didn't know her job and nobody was even in the store to call over intercom she called by phone with no success. I hope others have took time to tell you this, it should be delt with to costumers for satisfaction as well as discipline for on duty management for not performing job on 5/12/18 around 8 30 pm

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J
8:42 pm UTC

Dollar General employees

We stop by dollar General after leaving the beach and I bought a shirt for my baby to change her, I asked if I could use the restroom to change her shirt the lady said yes but the door was locked the other lady threw a key on the counter so we tried to unlock the door but it would not unlock I over herd the cashier saying that she's not cleaning a bathroom so it's staying locked so we just left I changed my child in the car but I'll never stop there again . As a public place of business they need to provide a restroom

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Jack 2015
Winston-Salem, US
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May 28, 2018 9:03 pm UTC

why does everyone think that a business has to provide a restroom? this is not true. it’s different for stores than restaurants..

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D
8:31 pm UTC

Dollar General one of the employee and store manager behavior!!

I seen an employee buying drugs off someone in the parking lot after he has clocked out. I told him I knew what he was doing that it was wrong then he showed me the drugs and I said that you shouldn't be doing that in the parking lot. The store manager goes to the bank and stay gone for 2 hours then she comes back and her lover boy/boy friend even though she's married. Has been hanging out with her on her job for couple hours or more. She's hanging out with him in the break room and not getting her jobs completely done.

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Dollar General Category
Dollar General is ranked 13 among 103 companies in the Retail Stores category