Dollar General

The DG store # 13994 located on Hwy 115 in Deville LA is about 3 miles from my house is such a horrible shopping experience my family and I have chosen to start shopping at another DG store which is 6 to 8 miles away.
The management is very rude and not willing to help out her employees during peak shopping hours. Every time you go she is outside smoking. I have ask for her assistance with products and her response was short and sarcastic. In many occasions the items you are looking for are unavailable or they are still on pallets in the middle of the aisles.
My family and I would like to support this local business once again. Could you please look into this situation. Thank you.

Today I visited Dollar General Store #11138? on Paris Road in Chalmette LA just as I have everyday sometimes multiple times a day seeing as I live close by. I went to purchase Kool Aid packets. When I walked in there were three employees behind the registers, Jenna, Summer and the manager Charlotte who was sitting on the floor behind the registers. Jenna was the only employee to greet me. I find my Kool Aid and go to the registers, the line was pretty long as Jenna was the only one actually working. She then asked one of the other two to open up a register and Summer did but doing so with an attitude and was not happy about having to actually work. Summer took me in her line and as she rang up my packets she very loudly stated "You got the Kool aid where's the sugar?" I told her I already had sugar at home. she then stated "You people can't have Kool aid with no sugar y'all put two pounds of sugar in y'all's Kool aid!" Charlotte just laughed and did not reprimand her employee as she should have done and Jenna stated how racist Summers comment was and just shook her head is disbelief. I was appalled and had no idea how to respond without going off and causing a scene. So I paid for my Kool Aid and left. Let me clear the confusion by saying I am a Black Male and all three employees are White Females. I am in this store everyday. There are two other employees who are pleasant which is the Assistant Manager and another cashier with glasses who was just recently hired. Both of them are White Females as well so I can Not say the entire staff is racist and highly unprofessional. Summer and Charlotte are ridiculously over paid and have been a problem before. Summer is rude not only to customers but Vendors as well as her fellow employees and Charlotte doesn't do anything about her. She laughs and makes excuses for Summers behavior. I've seen it with my own two eyes and have familiarized myself with the employees best I can. Like I said I'm in there almost everyday multiple times a day. But after today, If I see Charlotte or Summer working, I will walk out and go to another store without purchasing a thing. I have told anyone and everyone I know about this and they too will not go there anymore. The good should not have to suffer for the bad and I know Boycotting this store over two people with cause the other great employees you have possibly a job.. But get rid of the two bad apples you have and you're tree will blossom. Sad that I had to endure such Rudeness and Racism in a store I spend a lot of money in.

When I go to the General down the street the women who work there act ignorant and rude almost every time. They can't even say hi or hello at any given point while I am in the store or at the checkout line.

I said this to one lady who works there (The tall black lady). I said why don't you ever say hi to me. She started yelling for about 5 minutes in front of customers. I couldn't even make out what she was saying because she was acting so hostile. She was still yelling as I walked out of the store. This happened last week.

Maybe she was mad because I reported the Puerto Rican manager there for making fun of me for being on food stamps.
Which I thought was beyond rude and unprofessional.

This tall black lady yelling at me was extremely unprofessional as well. There was a line of customers there.

She sure made my point about it not being a friendly store. (How hard is it to say hi to a customer?)
Too hard for her and other cashiers there. but not too hard for her to yell like a maniac in front of a line of customers.

This is not the first time things like this have happened to me there. The overweight short black lady that works there accused me of stealing before in front of a line of customers.

Of course I wasn't stealing and she had no proof at all. I think she was just trying to embarrass me. These ladies seem to be judging me because I am on food stamps as if they have no friends on food stamps.

I like your prices and your store is close to my home. I would like to shop there but some of your cashiers are beyond ignorant and rude and hateful.

Please reply to my complaint.

I have worked in stores and restaurants before and I could not imagine not being fired fr treating customers like that.

(It's like they are intentionally trying to drive customers away)

The store I am referring to is on 56 st in Temple Terrace Florida close to Gibson ave.
Crystal is the store manager. She is always nice.

Thank you for your time and patience,

Michael Relano

This happened at dollar general in Chicopee ma, I don't know employees names I have never felt more angry when I left with my grandma tonight. My grandma went for one thing wipes that they were suppose hold for because there was a good deal that her friend told her about in the morning, so my grandma went in tonight shopped around and got more than she was expecting to get got up to the counter and put her stuff up and she told them / asked for wipes because they said they were going to hold wipes for her they checked behind the counter no wipes they then said you got to go get them someone put them back, so we went and got some they rang up five or more and the sign under the baby wipes said 2 dollars off just making them 1.50 so my grandma and I was telling her and she's like no what sign so we went back to that isle and the employee was like coupon in wrong place and moved it to the right place, and the way the employee was to us was rude and not Professional If she doesn't like her job she shouldn't work there, the woman behind the counter told her her bank card wasn't working witch it was, it makes me and my grandma not want to shop at that dollar general, I know I went on and on I don't want anything free, but I would like employees to please be a little nicer to their customers, I go to the dollar general in Palmer ma they are so nice I would pick that one over the Chicopee one any time

Very RUDE blonde female store employee in Greenville, Mo (possibly manager) practically accused my boyfriend of shoplifting cause he shops in there more than once a day. He was humiliated and very offended especially if you knew how much we BOTH spend in there weekly because in this small town theres no other place to shop outside of a small grocery store.
She was out of hand and with her bad attitude, I personally don't think she needs to work with the public. Thank you.

It's pretty pathetic when the manager at greenwood ave, dollar general in zanesville, ohio does nothing. Hires her friends in without even giving them an interview. Giving all of the head employees lesser hours and giving it to her friends. It's actually in the handbook that the employees are supposed to get a set amount of hours yet it seems like the district managers don't want to actually do their job and get on this new manager. It's pathetic when all of the other employees actually do work (all on camera) yet the so called district manager gives the credit to the manager. Um no. As a corporation, working with other human beings, it's called teamwork, not sit on your [censored] and make tons of mistakes but get praised for doing nothing. Congratulations dollar general, you really don't know how to properly hire people and keep a close eye on them. Very unprofessional in a corporation.

The dg in bogata texas is horrible! It is always filthy and you can not get down the aisles! Today is one of the worst days I have seen. They need to close at night to stock shelves. They bring out racks and racks of things and have them sitting all over the store. Something is going to fall on someone and injure them. This store needs help and apparently manager mike is not doing the job. Our closest towns with others stores are 20 minutes away but most people have started driving that distance because our store is so bad. That's a shame! They get complaints, clean it up some for a week or 2 and then it's a disaster again.

Went into Dollar General in Mount Vernon, Al tonight! Over heard two employees talking about someone that just quit! It's very unprofessional to be carrying on gossip about someone! If that person would've overheard this then it could've been a problem! While these two was in the back talking the young lady at the register had a few people in line with no help. I now see why this store is always losing good help because just from tonight i can tell how drama is started at that store!

Went to the store on 6/7/18 to purchase a cell phone the assistant scanned a Moto E phone without my knowledge. I realized n the parking lot it wasn't the phone I wanted to purchase. So I took the phone back she then told me she couldn't sell the Moto G because she couldn't get it to scan right. I feel like I was bullied into buying​a phone without my knowledge

When the manager puts one person in a store for hours by their self is that ok? Knowing this person has family she is closing every night and in there for 3 hours if not more every evening by herself. Is it ok to do your employees like this? I don't understand what Kind of Environment This is or what kind of manager does her assistant like that, but apparently in Hamersville, Ohio she is getting away with this and corporate has not stepped in to take control of the situation that she is causing.

Hi, I love Dollar General, because of its great prices, but mostly because of its Southern style hospitality and helpfulness. I'm sorry to say that today was a complete 180°turn. from the usual.
I was checking out with my products. Pepsi special is buy 5 for 10 dollars, 6 pack bottles. I asked if there were any more in the back, as there were only 3 six packs on the shelf. Michelle Gagliardy-who speaks extremely loudly, and in a pedantic tone - allowed as how there were not. I then asked if she could write on my receipt "paid for 5, received 3, will return for 2 remaining". Michelle asked "what good would that do?" I replied that another local store does that for me, and is very easy. Michelle said "we don't do that, I'll charge you the price they would be individually, at that specials price". I said it was a deal. I told her she might want to talk to the manager about doing it the way the other store does it for me. She said, very condescendingly, "I am the manager". I said, "no need to be contentious". She said "I'm not, at least I don't think I am." I replied that I have a sister in law who doesn't think she's obnoxious, either, but she is ". To which Michelle Gagliardy responded"oh! i'm sorry you feel the need to call her names! In her very loud, condescending, and pedantic tone, in front of 2 other customers in line, and loud enough for the entire store to hear. I inserted my credit card to pay, and said, and whispered "wow", to myself.
After putting my purchases in my car, I went back inside to ask Michelle her name.in front of 5 more customers, she rudely grabbed her name tag, and pointing to it said "Michelle".in her now both obnoxioys, and condescending tone. I then asked for her last name.in the same tone, her very loud response, in front of even more customers was, "do you have a pen? I'll have to spell it for you, it's Italian" inferring that I am not intelligent enough to understand or spell. I told her she could tell me. Afterwhich she did. I was embarrassed, humiliated, and publicly shamed, by Michelle gagliardy. the manager at you store in coxsackie new york.
I love dollar General. It's a good thing you're opening a store closer to me in Athens, because I will never set foot in the coxsackie store again. You need to replace Michelle Gagliardi as manager ASAP. She is not representative of your company's outstanding customer service.
My name is Elizabeth, or Betsy Barrett. I am still upset at being publicly humiliated by a store manager.
Please, please, please, be more careful about who you put into managerial positions. That was no southern hospitality I experienced. That was downright cruel behaviour by michelle gagliardy.
Thank you for your time.

Elizabeth L Barrett
78 JuniperLane unit 2125
Athens, N.Y. 12015

The new store manager at store 3080 in Moore Oklahoma is rude as hell, she doesn't know how to talk to people, she has a very bad attitude, talks smart to people when your trying to tell her something, if the store doesn't start looking for someone else this store won't make it. I have heard her get into it with some of the merchandisers that come in the store and most of them are very nice and friendly and very helpful so I don't know what the managers problem seems to be.

Hello,
Tonight and I went into your Dollar General located on Fordyce St in England Arkansas
Upon pulling into the parking we noticed that the lot was covered in trash and carts everywhere.
When we went in the store we noticed how filthy it was. The was a girl hanging over the little wall visiting with the cashier. As we continued walking we noticed the trash everywhere on the floor also there was stuff spilt on it and not cleaned up and the spray paint isle is horrible. People are opening cans of paint and spraying the floor. Really? There is stuff to remove that.. as we continued through the store we just shook our heads at how nasty it is and no the are other options.
I know they just got a truck in because all the product was still on the carts in the back of the store.. just mess every where.
Now we just moved here to England from Dewitt Arkansas. You want to see a well run Dollar General go to Dewitt! The best customer service ever and the cleanest store I have ever seen! This store is a hazard! Someone will get hurt.. if you do not have the right managers and assistant managers in place this is what happens. You have people who don't care about this store or the customers.. what does it take to get someone to run this store?
I know there have been several complaints on this store.. I just don't understand why you can't make this store decent for our town. I can only imagine your inventory loss and your cost of labor.. I've been in customer service and this is such poor management..
but you can drop your kid off and let them play in the store or employees hang out and visit.. you're paid to work.
Sincerely,
Mitzi McGhee

I am sorry to have to file this complaint. But feel it important enough to warrant your attention. Today while visiting your store in Gainesville MO, there were no shopping carts available to the customers, inside or out of the store. In the store were several carts filled with items the employees had pulled from the shelves, or boxes they were unpacking. While this may seem no big deal to most, we are a very rural area with a large number of elderly and disabled people who are regular customers of your store. These people cannot shop without the aid of a cart to assist them in carrying their purchases. Many go no father than this tiny area to shop. So it is a very big deal to our elderly and disabled community. The emoyees were curt and rude and no assistance was offered to retrieve carts for customers. I was appalled. Usually our little store here has a high standard of service. People were proud of this small store. The service has become abominable within the last several months. Today being quite ridiculous. All the stores carts were parked together at the back of the store, by the loading door/dock and waste receptical, Outside and behind the building. Not accessible to any customer. I happened to see them because of my direction of travel. The store was not so busy that a clerk could not have brought a few in for our elderly and disabled. I know this community would appreciate your immediate attention to this and the horrendous customer service. Thank you for your time and patience. I look forward to seeing this matter resolved soon.

First let me start by saying I shop this dollar general several times a week. Spending around $50 or more a week there. I went to the store yesterday morning to get a few things. I happened to be cutting grass that afternoon and needed a new gas can. Because I have trouble with the spout on mine. So I picked up a gas can and twisted off the top to get a look at the nozzle operation. Out of nowhere the manager came flying down the isle and in a very unfriendly way (to put it nicely) said loudly. Can I help you?! I told her I was seeing what kind of nozzle was on it before I bought it because I have trouble with the ones you have to push down. And didnt know how this one worked. As I was putting the nozzle back on the can she took it from me. And said nastly I will do it. And sat it back on the shelf. Not even asking if I was going to purchase it I have never been approached in this store before for assistance, and have never been treated like this before in any dollar gen. I will no longer shop there. I will do my business at wal-mart. Where I don't get treated like this. It's a shame because this store location is very close to home. Which is why I go there so often. And sometimes several times a day. Also the store is always a mess and a lot of things I need out of stock but I still go there. I thought long and hard before sending this note. But I thought you'd like to know how she treats very regular customers! She made me feel like I was trying to steal something. I don't steal. I pay for everything I get! My name is penny hinderliter and my phone number is [protected]. Email is [protected]@aol.com

I came into store . Was not even there for ten minutes when the cashier rudely and loudly yells anything in particular you are looking for ?! As she was checking people out and so many people around me . I was with my boyfriend looking through the clothes section ! We were so Embarrassed she treated us as if we were trying to steal but we were literally in the aisle across from her and she was able to see everything we were doing . For that matter she could have asked anyone else who was looking the same question, we simply said no ma'am just looking . Very offended and completely out of order for her to yell at someone like that stores are obviously for looking . We did our shopping and left quickly .

Amy is a newer manager at a dollar general ride down the street that I frequently visit. I typically love this store for it's location close to my home, but this manager Amy is so so rude and always hot headed and angry. I went on three different occasions while she was there and it was miserable. I went with my 65 year old grandma and she was constantly rolling her eyes and saying things slowly and rudely to my grandmother like she was slow, she's 65, nowhere near slow. It went on for about ten minutes of battling the card reader and digital coupons until I finally said "you could be nicer right now". It wasn't our fault, it was the computer complications. She immediately screamed back I AM BEING NICE. That alone was such a hypocritical statement. I then said you're rolling your eyes and extremely impatient with my grandmother we are trying just like you. It's uncalled for. She didn't like that very much and screamed at us to get out of "her' store. I waited outside while my grandmother finished her transaction. We were both so shocked. Then I went back on another occasion and she wad screaming st the Coca cola truck driver for simply dropping off his order. He said it wasn't up to him whst to drop off they ordered it. She grabbed her phone and said "she doesn't have [censored] room for this in her back room she doesn't want that [censored] here". The truck driver finished his order and left. Another time she yelled at another older man for not using the card reader right. It is so demeaning and the worst case of customer service I've ever seen. I usually dont report people because I feel it's not my place, but she's making it miserable for customers just to shop there. It's right around the corner from my house and I'd rather drive an extra five miles out of my way then deal with her. She definitely needs more customer service training, or a new line of work. I fear for anyone she trains for she is not fit for customer service.

My sixteen yearold son went into your store on 814 north first street Sunday evening around 7 or 8 and purchased drinks and candy . The cashier was a darker complected male with dark hair . My son laid his money on the counter but had not yet smoothed it out to hand to him . The cashier very loudly berate my son and told him to that he wasnt ""coming in HIS store and laying money down like that to pick it up and smooth every bill out or get out ! He did not even give my son the time to do so in the first place and he embarrassed him for no reason . He had no right to talk to him in that manner it was completely uncalled for . My son has severe social anxiety and this trip to the store was a big stepping stone for him and your cashier completely sent his anxiety into overdrive . I have worked in customer service and I know this is not protocol. The employees in this store seem to think that customer service is not warranted and they treat customers however they want . I expect something to be done about this as I am also going to contat the district manager and regional manager as I am tired of being treated in this manner at this store .

I purchased a jar of clover valley honey peanut butter from a local Dollar general a few days ago.e and my daughter unfortunately had eaten a samdwhich out of it already my husband go to take a fork as he is weird and does that. He proceeds to pull out a rats tail. Upon further investigation the tail was not the only thing I'm the jar. I have pictures of all of this I have the jar and its contents in a plastic bag. I do feel like me and my daughter are both disgusted . We vomitted for I don't know how long. This is so disgusting and I'm dissapointed. I haven't went to the media but I do feel as it someone needs to contact me and talk about some sort of resolution because stuff like this should not happen.