The complaint has been investigated and
resolved to the customer's satisfactionResolved Dish Network — broken promised, unfair practice, forced payments,
resolved to the customer's satisfaction
I was a happy customer when I first bought dish network service. Bragged to my co-workers and neighbors about the service. One day, a co-worker told me that he tried the service because of what I had told him. He said that he got the new updated receiver with the capability to watch tv from his cellphone for free. I thought wow, that's great! I will call to see if I can get the same offer. I called and had a wonderful agent tell me that I could get the same offer but it would have to be on my 1 year anniversary date. It was only 2-3 months away, I thought no problem, I can't wait.
A couple of weeks prior to my anniversay I called customer service to see how the upgrade would take place. Would they send a technician to switch out the boxes or send it through the mail. I was informed by this agent, that there was nothing in the computer indicating any such offer was given to me. He then quoted me $800 for the same equipment promised to me that would be free on my anniversary date. I politely declined and although I was disappointed, didn't think anything of it. I was certain that I was given the offer because the agent also gave me a couple of free PPV movie vouchers that they sent by email and I got the email to prove it.
Well, on my anniversay date, one of my receivers goes dead. Just shuts off. I contacted Dish Network and was told that to replace the receiver with an upgraded one would be $500. I declined. I asked to turn it back on and was told that they were sending a box to have it returned. I was told they were going to replace the box. I returned the dead box. I received nothing. I called to ask about the replacement box, they said that the system said the box was being replaced. I got emails confirmign they shipped the empty box for me to return my dead box. I got an email stating they received the box. I got no email stating the replacement box was being shipped. I called several times to complain that my contract was for 4 TV sets to be on the system and I only have 3 now. This time I was quoted $650 just to get the original receiver back.
I waited a few more weeks then called and cancelled my service because Dish Network had changed the service from 4 TV sets to 3 without my permission and no explanation. Dish Network proceeded to TAKE a cancellation fee from my checking account. I disputed the fee before they took it, after they took and with the bank. After the bank allowed it to be taken out without my permission, I closed my bank account and filed complaints with the bank and its consumer protection agency that they allowed a withdrawl from my account against my will. I paid about $225 for a cancellation fee, about $45 to ship the equipment back. When they asked for the little box on the actual satelite dish, I explained that its on the roof of a 2 story home (practically 3 stories in the air), I was told that I could pay $75 for someone to come out and get it. So I had to risk serious injury or death to climb all the up there and get it.
After all my complaints and talking with excutive resolution person, dish network gave me a $50 refund. Then the bank mysteriously bounces the last monthly payment $112.50 several weeks after I had closed that account stating that the funds were not there. This monthly charge was for the month after the date I closed the account. Then dish network begins to call me regarding the payment. I state that the charge was for a month that I did not have servie and I would like a refund of all the charges related to your changing my service without my permission or agreement. They stated that the $50 was their offer. I replied that it wasn't satisfactory and to reconsider. They continue to think that I am not entitled to anything more. Now they have bill collectors one after the other contacting me.
This is a horrible company. They have actually gone as far as to erase all the communications from my account. I have emails, phone records, bank records, etc. The person at the excutive office told me that technically there were only two notes, one when I opened the account, another when I closed it. I hate conflict and the chore of fighting against unscrupulous people but it seems that I have fight Dish Network. First I am gonna tell my story everywhere and every way I can (so I apologize if you have seen it somewhere else), and it looks like I will have to take this to court to get it resolved. What a waste of time!
Avoid Dish Network if you can. They will promise you things and not honor them. They will charge you mercilessly for a cancellation fee, shipping charges, and any other fee they can dream of, and if you think that fighting your way to get the attention of their excutive customer resolutions person or department will help? then you are in for a very rude surprise. The notice in the mail that they are going to take their cancellation fee whether you like it or not was the last straw for me.
The complaint has been investigated and resolved to the customer's satisfaction.