DISH Network’s earns a 1.8-star rating from 1358 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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deceptive trade practices / fraud
I hope the Federal and State Government Officials / Represntatives are no bought off by Dish Network and really Nail this company, its executives from all the abuses its committing to the public and getting away with it. They cheated and stole from my Senior Citizen father in his 70's. This is excerpts from my Senior Citizen Fathers Complaint
"In July, August of 2010, I, a senior citizen, in good standing within our community and a longtime Time Warner cable customer was targeted by Dish Network and their Marketing Network for their Promotion of $24.99 / month for Americas Top 120 channels (for 12 months) and the remaining 12 months the price being locked in at $39.99. (Copy of Ad available)
On August 20th 2010
Dish Network installed /started services. (Copy of contract available)
On January 5th, 2011
As a new customer, under this promotion, contacted Dish Network for advice as their client and new customer if there was any option that I could freeze my account by holding it while we were on vacation( a Hindu Pilgrimage in India), and resuming it when we got back. Dish Network advised us on Dish Pause stating that it would only cost us $5.00 monthly charge for Dish Pause duration. The account would remain active and resume back when we returned. (Transcripts available).
(NOTE: dish Network did not advise us, that it would forfeit our $24.99 rate and our lock in rate for the remaining 24 months of resumed service). They knowingly omitted this key piece of information.
On March 11th, 2011
I Contacted Dish Network for resuming my services and I shockingly find out that my previous promotion was forfeited due to Disk Pause and the terms of the promotion had been changed. My monthly bill now was almost doubled from 24.99 now to 44.99 for Americas top 120 package.
I Protested to Dish Network why they did not disclosed to us on January 5th. They were apologetic but the situation was not resolved. They did not resume my original service due to the situation not being resolved. (Transcripts available)
On March 12th, 2011
Again I Contacted Dish Network in verifying and stating my original pricing before service is resumed, the issue was resolved and my original service was resumed at that original promotional pricing of America top 120 package that I had before. (Transcript available).
On April 6th, 2011
After checking my bill and noticing that prices were doubled and overcharged. They have removed my 24.99 monthly price ($15.00 remaining monthly credits from the $39.99 per month) and started charging me $44.99 per monthly charge, plus advanced monthly charge for the same amount which is locked in for the remaining term of the 24 months of the promotional months without the promotional pricing that I had signed up for. I Contacted Dish Network. They stated that my original agreed upon promotional price was forfeited. Again complained and protested. (Transcripts available)related to the current dispute of overcharged billing and what the current bill should be. Please also be advised that the future automatic withdrawals if not corrected with the promotional pricing that was agreed upon will also be overcharged and be in dispute every month.On April 9th, 2011
I sent a letter of Complaint to Dish Network, and their Corporate Officers via email system. (email transcript available)
On April 9th 2011
I received short email back stating that the complaint has been addressed without any proper explanation in their deceptive trade practices against senior citizen consumer in wrongfully charging me. (Email transcripts available)"
My Rights were violated, I am a victim and I expect the Government to defend and protect us Senior Citizen / Minority Consumer Cardholders users from predator corporations. Customers especially Senior Citizens expect the Government to protect consumers card users using its full weight/ and protections of the from any fraudulent and deceptive trade practices by predator corporation such as Dish Network and Crooked Executives who direct criminal policy fo defrauding the Consumer"
The complaint has been investigated and resolved to the customer’s satisfaction.
sales tax charge for returning equiptment
After returning my equipment to dish network, using their prepaid shipping label, I received an undisclosed charge of $15 for return of the equipment. As if this wasn't upsetting enough, the bill included a charge for florida sales tax! Huh? A sales tax charged for me to pay to return equipment. I have confirmed with the florida department of revenue that this transaction obviously does not qualify for a sales tax charge. Of course when I called to complain to dish about it, they tried to say they had no control over this, and that the state of florida is responsible for the charge. Yeah, right! I run my own business so I know how and when to charge sales tax and it is up to me to submit or not submit the charge to my customers. So hopefully, dish will now begin to locate all other customers who have been inappropriately given this charge and begin the process of reimbursement. We had planned to use dish at our new location but after seeing their covert methods, we will no longer use them,
The complaint has been investigated and resolved to the customer’s satisfaction.
MikeL @ Dish... I think the point is that Direc TV doesn't charge their customers to return their equipment, and they also send a box and prepaid shipping label. I just disconnected my Dish services. In the future, I might have considered returning. This policy would cause me to rethink that decision..
After taking a look at your posts on here, Billsinfo and NO-DishNetwork, I'd like to help you both with these issues. Not everybody uses our boxes to ship our equipment back to us, so we don't feel that it's fair to increase all customers' monthly rates to cover the cost of shipping. The cost, instead is charged only to those who choose to use them. You are by no means required to use our boxes to return the equipment, but we make the option available to you. The information you were given about the taxation on this cost is correct. Being a TV program provider, taxing is not something we have any control over. That's an item that the state and federal government regulates.
We do not charge customers a fee for electing to remove HBO from their account at the end of the free three-month period. There is only a fee for downgrades made to an account within 30 days of an upgrade, or addition, made.
As far as the two dishes on your roof are concerned, NO-DishNetwork, the second could have been installed for certain programming that you elected to subscribe to that require acquisition of a particular orbital location. The nature in which they were installed may have been due to the only location on your property that proper line of sight could be established. We can certainly look into your account and make sure if that's the case, as well as sending a technician out to your home again to reassess that if you wish. Let me know and I would be happy to assist further!
Hope that helps!
Is this possible? We have to pay shipping charge for THEIR equipments? I had two units and they charge me for shipping the two back to them. I never had this happen with DirectTV. Beyond the crapy shipping charge...Dish Network nickel and dime you to death with other charges. Be aware of "free" 3 months of HBO hook up and others...once the "free" period is over you want the channels off...they charge you a fee for taking the channels off...yea...that is good customer practice! NEVER HAD THAT HAPPEN WITH DIRECT TV. Also the installation was a joke! I didn't know that the tech guy put up another dish on my roof...while there was another dish there before from the previous owner! YES...IT WAS A DISH NETWORK DISH! So now I have TWO UGLY DISH NETWORK DISH ON MY ROOF! Maybe that is how all the cable/satellites works now...but DEFINITELY will never use Dish Network again!
won't shut off service
I tried to cancel my 92 year old aunt's service when she went into a home in March 2011. I faxed a copy of the power of attorney that gave me the right to do this. They didn't stop service. Got another bill. FAxed another POA, got another bill. Then this past week they called the home that she is in and harassed her about her over due bill. After over 4 hours on the phone with them, not including 1 hour today, they say that the account is finally closed, but they were going to send a box to MA where I live to send the receiver that is in AZ back. I have been telling them that my aunt says she bought that unit, just like she and they said she did the 1st one, but they say no, but cannot prove that she signed anything that says she leased it. The stupidity of the people I have had to deal with there is amazing. And it really hurts that most of the time I was supposedly talking to CO, USA. I am contacting Elder Affairs, the BBB in Phoenix and the FCC in AZ. How can this company continue to exist?
The complaint has been investigated and resolved to the customer’s satisfaction.
Instead of waiting for empty boxes to ship back the equipment, can you always just box them up yourself, and call DISH Network to get the correct address to ship the equipment back to.
Just keep a copy of the tracking number, and call DISH Netwotk to add it to the notes on the account and your all set.
I reviewed your post, LAnneG, and found it interesting. It sounds like the account was finally closed, as you folks requested, but the issue is now where the retrieval boxes should be sent to collect the leased equipment. Is that correct? Let me know and also email me the account number so that I can take a look at it. My email address is michael.lemar@dishnetwork.com.
LAnneG, I apologize for the frustration in getting the account squared away, but I am glad you were able to get it taken care of. As for the equipment we do normally ask leased equipment to be returned, but I would be happy to check into the account and work with you on it and see what's going on.
If you'd like assistance with this you can email me at thomas.faust@dishnetwork.com
Tommy Faust
DISH Network Executive Offices
return policy
I cancelled my Dish Network service today. As expected, they'll require the return of my leased equipment. Much to my surprise there would be a $15 fee assessed for each return label I had to use. I was told that this was clearly stated in the terms and conditions I signed for my service.
However, Dish Network's RCA Page 7, Item 5, Part B: states you must "contact our customer service... to schedule the return of your leased Equipment...". It says nothing about the customer being repsonsible for return shipping charges. Nor does it say anything about Dish Network paying the return fees.
Obviously there is nothing criminal about this policy. What it does is provide Dish Network with the leverage they need to bully clients into keeping their services. If you wish to refuse to return your leased equipment, Dish Network will simply place an over-inflated replacement fee onto your credit card they keep on file. It should be noted that your credit card information is kept on file even after you request it to be deleted. The public needs to know what of company Dish Network is. Buyer beware and remove your support by cancelling your own services.
http://www.dishnetwork.com/downloads/legal/RCA.pdf
The complaint has been investigated and resolved to the customer’s satisfaction.
How are you doing, jpatt624? Your post caught my eye as I thought it was an interesting concern! Not everyone uses our boxes with shipping labels to return the equipment back to us, so we don't feel that it's fair to raise all of our customers' monthly rates to cover the cost of shipping. You are by no means required to use our boxes with shipping labels to ship it back, but we provide those to you as an available option should you decide to use them.
Hope that helps!
I just recently canceled my service after having it for 9yrs, and I only canceled it due to me leaving the country for deployment. I got charged $24.04, and three weeks later got hit with a $30 return fee for shipping, not once while canceling it was I ever told that I would be charged for return shipping. I find this to be very shady business practice. Dish either needs to better train there employees, or revamp there policy to state that there is a return charge for equipment, and to contact customer service. I had plans to start the service once back but I can say that theyhave lost me. I will go to Direct tv!
If they won't take your money, then leave and not pay them. Thats what I would do.
nibs84, I'm sorry for any frustration caused by those equipment return fees.
Generally there are fees for returning leased equipment as outlined per either the RCA or the contract signed. I can definitely look up more information on your account and see what's going on with those charges. If you'd like further assistance with this you can reach me at thomas.faust@dishnetwork.com
Tommy Faust
DISH Network Executive Offices
improper billing
I have been billed for almost 15 months depite a lack of service for most of that time and repeated requests to have my subscription dropped. I want a full refund and an apology from Charlie Ergen. Early 2010 I purchased a Dishnet satellite system from the Satellite Guys(?) and signed up for a Dishnet subscription. After two months the service stopped and several calls to support failed to find the problem. I believed and was encouraged to believe that the problem was at my end. Throughout 2010 I tried various things at my end and made calls to support without success. Finally in Dec./10 I spent 3 hours on chat until I was finally passed up to Corey at Level 3. He immediately determined that my box had been dropped from the list (DP311) and if I paid $7.95 it would be restored. I did and it was. Annoyed at the fact that I had paid almost 1 $1, 000 because of the failure of Dishnetwork I made three attempts to have my subscription cancel each time being given assurances that this had been done. On 3/12/11 I had a long online chat with Mark (LQ3) and I was again assured that my subscription would be canceled and he suggested I print the chat transcript as proof. This I did but my credit card is stil being billed as of this month. In today's high tech world I realize that things can fall through the cracks but this is rediculous. For starters fire the programmers. If someone's box is dropped obviously he cannot receive the service so it should be automatically suspended along with the billing.
The complaint has been investigated and resolved to the customer’s satisfaction.
John,
Hi, this is Alicia Brink. I'm with DISH Network. I apologize that you had such a bad experience. Due to the limited information on the statement I am unsure to what type of the exact technical issues you were having. You indicate that your receiver was dropped from a list and it was able to correctly be re-instated with a payment. I would love you to email me with more details on this as well as your account number and chat sessions so we can look at all the options for you. We make every effort to resolve any technical issues through not only our agents who are trained to trouble shoot and resolve issues over the phone with you, but also online at our website we provide trouble shooting steps as well as agents you can chat with. I apologize if none of these steps were successful in resolving your concern. We would love to have you back as a customer and would be more than happy to assist you with any unresolved concerns or questions. If you still need assistance please feel free to let us know. Please email me at Alicia.Brink@dishnetwork.com
Sincerely,
Alicia Brink
Executive Offices of Dish Network
Office Hours: Sunday-Thurs 6:00am-2:00pm
Fax Number: [protected]
Email: Alicia.Brink@dishnetwork.com
hidden fees
i called dish they didnt tell me about hidden fees we had the system installed when the installer came here and hooked up everything he said you signed a 2yr contract i said no we didnt he said if you dont sign this i dont get paid and ive been here for 5 hrs you have 14 days to cancel with no fees. so i called the next day and tried to cancel dish said you dont have any grace period and if we cancel we will charge you $400. i told them what the sales rep said and they were like well that is a sub contractor for us we cant control that i said but they are representing your company and you condone this procedure? the reply was im not saying that but if you cancel you will be charged and we have no grace period. its been less than 24 hrs since we had this installed. everyone lied to us and this is suppose to ok? its not right and should be a law against this.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there 4ever2010! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure we get this all fixed for you! My email is michael.hurst@dishnetwork.com. Take care & Hope to hear from you soon! –Michael
early termination fees
Halunen & Associates is a class action law firm investigating Dish Network’s practice of charging early termination fees
(cancellation fees) to customers who terminate their service. We believe this practice violates the law. If you or someone you know has
been charged this fee, please contact Shawn Wanta at: [protected]@halunenlaw.com or call at [protected]. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
unable to install to two houses with the same address
I had dish network install service in my home approx. 6 years ago. Never had any problems.
a friend of mine needed a place to put his trailer, unable to find a trailer park. I allowed him to park his trailer on my property. approx. 2months goes by and my friend calls dish network to have them install a dish and service in his trailer, no problem. dish network sends someone right install all the parts, service is good. about 1 year later i lose all my unemployment benefits, no more money. I call dishnetwork and cancel my service, promising to turn my service back on, as soon as i get on disability. I hayve started to get my disability .nowwewant our TV turned back on. I talked to several different people, they all told me that you can not have service at two houses with the same address and different name. I guess we will have to go to direct tv.
The complaint has been investigated and resolved to the customer’s satisfaction.
jwarner, my name is Tommy Faust with DISH Network's Executive Offices. I'm sorry for the trouble when trying to restart your account. Under most circumstances we do not allow two accounts to be at the same address.
As you had the accounts up at one time I would be happy to look into it and see what can be done to help. If you'd like assistance, feel free to email me at thomas.faust@dishnetwork.com.
service downsizing
signed up for their international packages 3 years ago and recently they removed 5 of 11 channels and still charge me the same price.My wife speaks russian and it is her only cultural connection here in the states.The internet is getting better so soon we will drop them for good.Do not slap your customers in the face dish and if you have stock with them SELL IT NOW...
The complaint has been investigated and resolved to the customer’s satisfaction.
Reiner, I do apologize that you were affected by the removal of some Russian Channels.
As programmers rates increase, so does it drive the price of our packages. Sometimes it is necessary to remove channels to allow us to improve the content and quality of our programming and introduce new, popular, channels.
I know it's frustrating, but I hope you understand these necessary changes help provide you with quality Russian entertainment. To help minimize the loss of those channels we have recently added two new channels: COMEDY TV on channel 593 and, for the hockey fans, NHL Network on channel 403.
If you have any questions/concerns feel free to email me at thomas.faust@dishnetwork.com
customer service/unauthorized debit
Dish is charging me a $210 cancellation fee, and notified me that they were going to auto-debit the charge. Not having the money, I called and spoke to a Mike, who assured me that they would be able to bill me instead. Of course, the auto debit came through, over-drawing my account. I called and spoke to a supervisor named Tristan, who was very rude and hung up on me. I called back, and after 30 minutes on hold I spoke to a Ronnie or Lonnie, who told me that they would honor their word, reverse the charge, and issue me a bill. The call was disconnected. I called back a third time and spoke to a Joe Campos, who informed me that because there were inadequate notes on the account they would be unable to help me. Then of course, there was no manager or supervisor over him and he refused to let me speak to anyone else. I will NEVER deal with Dish again and will make sure to tell everyone what they've done.
Nadia Loukeh
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, Nadia Loukeh! I can certainly look into this situation and find out where it is that we stand right now. What I encourage you to do is email your account number to me so I can do some research. My email address is michael.lemar@dishnetwork.com.
pre-pay dish service
i have a pre-paid dish satalite service...i tried to turn my sattalite on and downgrade my programming and they keep telling me i owe 104.00 dollars ...but it is pre-paid, meaning i pay in advance for service and i do not owe them anything if the service is turned off ...i tried to tell them this, but they insisted i must pay them 104.00 dollars for the larger package and then and only then can i downgrade ..how can i owe them 104.00 if i am a prepaid customer..i was on the phone and computer for over an hour trying to explain this and they could not understand the concept of what pre-payed in advance meant and kept trying to soak me out of 104.00 dollars for service i did not recieve!.. HERE IS THE CONVERSATION I HAD WITH THERE AGENTS TODAY..4/8/2011 IVE REMOVED MY LAST NAME FOR OBVIOUS SECURITY REASONS... IT GOES AS FOLLOWS ...Customer Chat
Chat Transcript
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Marc (ID: DDI): How may I help you today?
edward: i have a prepaid dish and im trying to get a different package than what i have and pay the bill as it is off right now
Marc (ID: DDI): I am sorry to hear that you are having an issue. I'd be happy to resolve that for you.
edward : it wont let me
edward : thank u
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
Marc (ID: DDI): For security purposes, can you please verify the PIN on the account?
edward : 9ty
edward : 2943
Marc (ID: DDI): You're welcome.
Marc (ID: DDI): Thank you.
Marc (ID: DDI): Edward, I understand that you are trying to login into your account and you are not able to do that.
edward : i got to log in but it only takes me to the billing page
Marc (ID: DDI): I sincerely apologize for the inconvenience this has caused you.
edward : im trying to downgrade my package
Marc (ID: DDI): I understand that.
edward : from everything pack to americas 250 i believe its called
Marc (ID: DDI): Edward, I see that your account is not active right now.
edward : right
Marc (ID: DDI): In order to reactivate your account you need to pay $104.99.
edward : so im trying to reacticvate with a different package
edward : its pre-paid
Marc (ID: DDI): I do understand your concern Edward.
edward : so i dont owe anything when it gets turned off as i pay in advance
Marc (ID: DDI): But if you want I can take a payment for you.
edward : will that change the service package and get it back on?since its prepaid
Marc (ID: DDI): Edward, I would like to inform you will not be able to login as you need to pay the amount.
edward: i dont want the everything pack and dont want to pay 104 if im not getting the everything pack
Marc (ID: DDI): Once you pay your bills then only you will be able to login.
edward : i can login to my dish account online
Marc (ID: DDI): I understand that.
edward : i dont have a bill, its prepaid
edward: iim not going to pay 104 if my package i want cost less
Marc (ID: DDI): I do understand your concern Edward, but you did not pay your bills of 03/24.
edward : its PRE-PAID...I PAID FOR THE SERVICE IN ADVANCE...SO THERE IS NO BILL OR BALANCE ...ITS A PRE-PAID DISH SATALITE
Marc (ID: DDI): May I know which package do you want to add by removing America's Top 250.
edward : i thinks it the one for 60 without movie channels as i dont use them
Marc (ID: DDI): Okay.
edward : i dont know the name of it..
Marc (ID: DDI): I will let you know.
edward : k
Marc (ID: DDI): Edward, America's Top 200 package is $59.99 per month.
edward : i thinks thats it
Marc (ID: DDI): All right, I will add this now by removing America's Top 250 package.
Marc (ID: DDI): I am sorry Edward, its not possible to do that because you need to pay your bills.
edward : ii dont have a bill that bill was in case i wanted to keep my service going in advance..i was paid up..the 104 was for the following month that i did not get service
Marc (ID: DDI): I see that your bill generated on 03/24/11, as you are a Pay in Advance customer you need to pay this in advance.
edward : pre paid..pay in advance
edward : i know but i dont want the 104 package
Marc (ID: DDI): But you did not pay your bills in advance that is why your account is not active.
edward : i want the 200 package and pay for that, not the 104 package
edward : yes i did pay in advance..its a pre-payed service
Marc (ID: DDI): I understand that Edward, but once you pay your bills then only we can change your package.
edward : i dont have a reg sattalite servece
Marc (ID: DDI): Okay.
edward : its not a reg dish sat servive
edward : sry, typeing to fast, spelling off
Marc (ID: DDI): Edward, I got your point and would like to inform you that once your pay your bills then I will downgrade your package and you will see these credits in your next statement bill.
Marc (ID: DDI): But as of now you need to pay minimum of $104.99 to reactivate your account.
edward : i dont owe a bill, its pre-paid i pay for my service in advance, so why is there a problemm, i dont understand why i owe a bill for service i did not recieve
Marc (ID: DDI): I see that your last payment made was on 03/01 and your balance due date was 03/24.
Marc (ID: DDI): But you did not pay your bills in advance as the balance due date is over.
Marc (ID: DDI): Edward, could you please tell me when your bill generation date?
edward : yes if i wanted the service from 3/24-4/24 i would have paid for 104...but i didnt not want the service for that time so i did not pre-pay...
edward : i ussually paid by the 22 of each month
Marc (ID: DDI): Okay.
Marc (ID: DDI): May I know if you had paid your bills 24th of this month?
edward : i did not pay anything for the dates 3/24-4/24
edward : as i pre-pay so i dont have a bill
Marc (ID: DDI): As you did not pay your bills of the bill generation date of 03/24 in advance so your account has been disconnected.
edward : i dont have a bill, its pre-paid
edward : what is so hard to understand its pre-pay
Marc (ID: DDI): Edward, prepaid means Pay In Advance.
Marc (ID: DDI): So every month you need to pay your bill in advance.
edward : yes i knothats why i shouldnt have a bill for service i didnt get
edward : i did pay in advance!
edward : ive had pre-paid for yrs
Marc (ID: DDI): Edward, I am sorry I could not get you.
Marc (ID: DDI): Could you please be more specific?
edward : ok
edward : lets say i want service from say the first of april till the first of may..i would pay on the first of april for that service
edward : then at the first of may if i dont want service for may, i dont pay
edward : until i want the service agian i call and pay agian
edward: im not a billed customer, im a pre-paid customer
edward : i got a pre-paid sat so i dont have this kind of problem
Marc (ID: DDI): All right. I understand that you want to discontinue the services with Dish.
Marc (ID: DDI): Am I correct?
edward : no, i never said that
Marc (ID: DDI): Okay.
edward : i want to reastart the servive with a smaller package as a pre-paid customer like ive been
Marc (ID: DDI): Edward, do you want the services to be continued now?
edward : yes with a smaller package that i wpould pay in advance for right now, but not the 104 that I DO NOT OWE
edward : AS I DID NOT RECIEVE SERVICE FOR THAT 104 THEY ARE TRYING TO CHARGE ME
Marc (ID: DDI): I understand your concern, as I told you earlier you need to pay the minimum balance of $104.99 in order to reactivate your account then only we will be able to change your programming. And once it downgraded the amount which you will be paying now for America's Top 250 package will be credited back in your next bill.
edward : BUT THATS WHY IM DOWNGRADING CAUSE I DONT WANT TO PAY THE 104 RIGHT NOW AS I DO NOT OWE THAT...I OWE NOTHING TO DISH NETWORK..SO I SHOULD NOT HAVE TO PAY 104, I SHOULD HAVE TO ONLY PAY THE AMOUNT OF THE PACKAGE I WANT AS IT IS PRE-PAYED
edward : ITS COMMEN SENSE
Marc (ID: DDI): I am sorry Edward, I do understand your concern and I wish I could do this for you but you need to pay this bill in order to reactivate it then only we will be able to have any access on the programming.
edward : I DONT OWE A BILL!ITS PRE-PAID! I OWE NOTHING TO DISH..WHAT IS SO HARD TO UNDERSTAND?
Marc (ID: DDI): Edward, I request you to pay your bills now first in order to activate your account and then you can change the programming package.
Marc (ID: DDI): Edward, may I know if you have paid your bills in time?
edward : IM TRYING TO START NEW SERVICE THATS ALL
edward : YES I HAVE, IPAY THEM IN ADVANCE SO YES THERE ON TIME
Marc (ID: DDI): I am sorry to hear that. Please be online while I transfer your chat to Loyalty.
Marc (ID: DDI) has left the session.
Please wait while we find an agent from the (20) Loyalty department to assist you.
edward pew: UNLESS I DONT WANT SERVICE.LIKE BUYING MINUTES ON A PHONE
Thank you for contacting the Customer Loyalty Helpdesk, I will be handling your request today. Please give me a few minutes to review the agents previous chat so that I can help you with your issue.
Brian (ID: LR9): Thank you for your patience Edward, we have been very busy today but I will make sure your issue is taken care of in a timely fashion.
edward : TY
Brian (ID: LR9): Thank you for holding. I'll be with you as soon as I can.
edward : K
Brian (ID: LR9): Your patience is greatly appreciated.
Brian (ID: LR9): Hello, Edward. Thank you for holding. As I am reviewing the previous chat session I see you are looking to downgrade the service. I'd be happy to assist you. Upon review of the account service is interrupted based on no payment. You are set up on a pay in advance plan, therefore we would need to collect a payment of $104.99 to restore service. Then we can downgrade the programming. Did you want to make a payment with me today so I can continue to assist you?
edward : -I DIDNT WANT TO PAY 104 FOR SERVICE I DIDNT RECIEVE, , I WANT TO PAY THE AMOUNT OF THE PACKAGE I WANT TO RECIEVE FOR THIS MONTH.I SHOUD NOT HAVE TO PAY 104 FOR WHICH IS MORE MONEY THAN I SHOULD HAVE TO PAY FOR A LESSER PACKAGE AS I DONT HAVE A BILL..IM PRE-PAID AND THERE TREATING ME LIKE I AM A BILLED CUSTOMER, WHICH IM NOT
Brian (ID: LR9): I apologize but you are not a pre pay customer. You are a pay in advance customer. The service need to be paid upfront at all times.
edward : PAYED 9IN ADVANCE IS PRE-PAYED
edward : IT IS PAYED UP FRONT
Brian (ID: LR9): You would have needed to contact us prior to the interruption to make the change. Since the interruption has taken place you will need to pay for the amount of $104.99.
edward : THAT MAKES NO SENSE, WHY SHOULD I PAY FOR SOMETHING IM NOT GETTING...
Brian (ID: LR9): Did you want to make a payment of $104.99 with me today?
edward : I WANTED TO PAY FOR A NEW PACKAGE, NOT PAY THE AMOUNT OF A PACKAGE I DID NOT WANT
edward : OR GET
edward : BASICALLY START OVER
Brian (ID: LR9): I apologize there's nothing more we can do without a payment.
edward : AS IVE BEEN A PAY IN ADV CUST FOR YRS
Brian (ID: LR9): Was there anything else I can assist you with?
edward : SO I HAVE TOPAY 104 FOR SOMETHING IM NOT GOING TO GET?
edward : HOW DOES THAT MAKE SENSE SINCE I OWE DISH NOTHING?
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : AND JUST WANT TO DOWNGRAND AND PAY FOR THAT
Brian (ID: LR9): You would have to pay $104.99 to restore service. Then we can downgrade the programming and you would have a credit applied towards next months bill.
edward : THATS MAKES SO SENSE AND I FEEL LIKE IM BEING SCAMMED BY DISH NOW, IVE NEVER HAD THIS PROBLEM WHEN IVE UPGRADED OR DOWNGRADED BEFORE WITH DISH IN THE PAST AS A PAY IN ADV CUSTOMER
edward : THERE TRYING TO GET MONEY OUT OF ME I DONT OWE THEM
Brian (ID: LR9): Again if you do not make a payment there's nothing more we can do.
Brian (ID: LR9): Did you want to make a payment?
edward : NO
Brian (ID: LR9): Ok.
Brian (ID: LR9): Was there anything else I can assist you with?
edward : I DONT THINK I SHOULD HAVE TO PAY 104 FOR NOTHING IM GETTING
edward : NO
Brian (ID: LR9): Thank you for contacting DISH Network, have a great day.
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The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, gamamaggie1966! I've gone over your post and would like to help. The $104 charge was likely for services for the upcoming bill period once you reactivated. It could have also included a possible past due amount. In order to assist you with this further and determine for certain, let me know if this situation has been handled already or if you still need it taken care of. I'll look forward to hearing from you to get some additional information!
Hope that helps!
unauthorized bank withdrawal
My dish network account is authorized to automatically withdraw $55.67 service fee monthly from my bank account. Early this month my computer repairman commented there was no HD reception on local channels as called for in my contract. On calling dish I was told a service fee of $95 would be charged for a technician to check it. When I responded I had never received HD on locals as contracted for the agent agreed there would be no charge. After the tech came he said in order to get HD on locals a dish would have to be placed on the mid front of the roof facing the street. I did not choose that unsightly placement and our homeowners' regs don't allow such. Checking online for pending charges, I found a charge of $155.67 was scheduled. I immediately contacted dish asking they cancel the pending charge. Instead, $155.67 was withdrawn.
I've called for correction almost daily since and repeatedly was told the matter had been settled.
Today, after speaking to 4 agents without satisfaction I was refused access to a manager. Dish has $100 of my money and is refusing to either return it or cancel my contract without further "charges".
The complaint has been investigated and resolved to the customer’s satisfaction.
Do not sen any acct number scam
lorendacharity@aol.com,
Your concern with the big charge is understandable since you're confident that the equipment was returned to us several weeks ago. Allow me to take a look at that for you by sending me your account number in a private message. When I have it, what I'll do is check our records to verify whether we've received it. If we have, I'll simply reverse the unreturned equipment fee and issue a refund for the payment.
Thank you and I'll look forward to speaking with you!
dish network has done the same to me..i returned equipment 2 weeks ago..and i had received aletter about funds being taken from my bank account..i spoke with 2 reps on 2 different days..and they both assured me that since dish network didnt have authorization to take from my bank account..then it would nt be bothered..i asked them to mail me the bill..all was ok.until i saw this morning they with drew over $300.00..spoke with the poorly trained staff and no one could find the calls i made last week...im reporting dish netowrk to all bbb and ftc...its a shame they do this...dish is very shady..and i wouldnt sign up again if my life depended on it..and the contract was so quick that i signed not realizing they go and steal...poor excuse for a business...
Hi there Carol Rusk! I happened to read your post & I'm extremely sorry to hear about all these issues you have experienced with
DISH Network! I'll introduce myself, my name is Michael Hurst & I work for DISH Network, in our
Executive Resolutions Department & I would be more then happy to help you get this resolved. Since this is a public
forum you can e-mail me if you'd like with any additional information & then you & I can work together and definitely make sure
we get this all fixed for you! My email is michael.hurst@dishnetwork.com. Take care & Hope to hear from you soon! –Michael
Have you tried disputing the charge at your bank? All you do is fill out a form saying that the charge was not authorized and they refund your money. I've had this happen to me before
dish network is nightmare
1. Fee increases
When I signed up with Dish Network, I was told the first 12 months for 120 channels is $24.99. Four months into the contract, they increased the price to $31.99. The reason: their cost increased. I called them they asked to read the contract: it said the price subject to change. But when I talked them on the phone they told me the price is $24.99 that is good for 12 months. This is a company they are extremely greedy. I think the best person can be represent them is Bernard Madoff.
2. Signal loss
Some channels are consistently "complete loss" or "partial loss", I called their technical support hotline. Their staffs were not well trained. After more than 6 months, their technicians came and found out the receiving dish was not installed properly and was not aligned with the satellite! No wonder I consistently had so many channels not available. I spent hundreds of hours trouble shooting. For Dish Network, in order to have their technician to check whether their installation is correct or their equipment is working properly, they asked me to pay the technician visit. How ridiculous!
Even their technicians found their dish pointed to wrong direction, I paid fees and increased fees without getting the services I paid, they did not even say a sorry to me. During the trouble shooting, one of their representative said since I had bad service, she would waive one month fee for me. But when my bank account was still charged, I called them, they said nobody said that!
If you don't want headache, if you don't want to spend hundred hours for trouble shooting, if you don't want your friends waiting for you to change the channel found out "signal loss", if you don't want to see your bill increase but you have no right to cancel, if you don't want to have nightmare, STAY AWAY from DISH NETWORK.
Even after their technicians re-installed the dish, the signal is very bad. Every time, if I change a channel, it will take about 10 second to have the new channel show up. They told me it’s “normal”. This is a company they really don’t care how you feel, they care about how to get more money from you as Bernard Madoff.
Dish Network = Bernard Madoff
The complaint has been investigated and resolved to the customer’s satisfaction.
I apologize about the confusion regarding your pricing. We offer promotions to customers when they sign up with us, some of these promotions require you to cancel or remove the service or programming that was offered originally at no charge. If these channels or services are not removed you will than be billed the normal monthly rates for them. When you sign up there is a lot of information that is provided and I understand how easily things can be over looked. We try to provide detailed billing to show you each item that you are being charged for and how much it is. If you are still unsure of what you are being charged for or the reason why I would love to help please feel free to email me.
With the signal loss, if you are still having any issues with that we would be more than happy to take a look at that for you. It is not normal for it to take 10 secs for a channel to load once you change a channel.
Alicia Brink
Executive Offices Of DISH Network
Alicia.brink@dishnetwork.com
This is a tuff one,
Question; Do you live in California or do you have your original contract that states the terms of the pricing and the time period of that pricing?
Most contracts can be enforced to the terms set and agreed upon, however if Dish wants to increase the price and violate the agreement (contract) then they would have to allow you to not agree with the terms and allow you to cancel your service.
Your best bet is to ask Dish if they are changing your contract from the terms you agreed upon starting your service, I would do this in an e-mail so their response is documented. Then file a complaint with the FCC so they can investigate Dish's practice and to confirm that they can break your agreement without giving you the option to cancel.
FYI Dish is owned by DirecTV, they are known to treat their customers poorly.
Good Luck
contract dispute
I started my service 7/10 It was a special or suppose to be a special for 12mos. The prices that I paid monthly where never what they stated them to be. It should have been 24 .99 monthly for one year, that might have been for a couple of months than all of a sudden I started getting billed 54.99. I let that go, and paid each month accordingly. I called today to cancel my services due to my husband having several strokes, I must move to an assisted living apt. that doesnt offer dish. I told the first man this, he started talking about how I had to ship the receiver back, controls ...not a problem until he stated that I had to take pieces off the satellite dish! And then proceeded to tell me that I had to pay 15.00 to send it back to them! So I was upset over 15.00 untill he started fast talking again and said that I was breaking my 24month contract..and it would be 250.oo to cancell my service. I know I did not sign a contract, because I won't sign contracts! I told him that I did not sign a contract and he told me to wait until 7 more days and he would call me back...but if I did sign a contract it would be deducted from my cc that was on my account. This is my husbands social security money! the last man I spoke with was Julian "at the executive office" Do I look stupid? The conversation ended at wait 7 days and he will let me know if I did sign a contract!
The complaint has been investigated and resolved to the customer’s satisfaction.
lindasig, my name is Tommy Faust with DISH Network Executive Offices. I know how frustrating it can be when bills go up and changes happen in one's life. The only thing I can think of why the bill went up only after a few months in is because HBO/SHO free 3 months wore off charging the normal monthly rate for it.
The $15 to return equipment is standard shipping cost through UPS. You are free to use your own shipping methods, but generally our $15 labels are cheaper.
You can remove that programming and the extra amount would be taken off. The agent you spoke to sounds like he is doing a request to see if there's a contract in our system for you. He will follow up with you once he gets word back.
If you have any problems or would like to talk regarding this you can email me at thomas.faust@dishnetwork.com, and I would be happy to assist.
equiptment returns
We have been customers of Dish Network for 13 years. 13 years! We were going to upgrade our package to include HD and DVR. They could not install it because of the weather. They charged us $25.00 for an upgrade fee. We never finished the upgrade. Then, we decided that we had it with their horrable customer service and moved on to another company. Do you know what 13 years gets you with this company? Threatening letters about the equipment that you have to send back to them. We have not even recieved the boxes they were going to send, and they are calling and harrassing us about the equipment. IT HAS BEEN 6 DAYS! Now my wife is freaking out that she is going to be charged 400.00 for equipment that they will obviously state has never been returned. We are sending your package today, March 17th 2011. We have the tracking number, and now we have this web site to verify our intentions. 13 years with your company and this is how you treat them? I promise you, if we decide to change services again, you will not be called!
The complaint has been investigated and resolved to the customer’s satisfaction.
This is common practice with dish. Once you're a customer they could care less about you as long as they can continue to strong arm money from you. I had the misfortune of being employed by them until recently. We were told "subscribe to dish or lose your job" even if you couldn't get signal due to trees, apartment regulations...whatever you still had to subscribe. We were told there were no contracts required for employees since most of us wouldn't subscribe previously since who wants to be locked into a contract with a company that threatens to fire you every day. Any way, I was lucky enough to get a new job and wanted to cancel and go with another company. So I called and was told "surprise we put you in a contract without your consent and you owe us $200 to cancel". So I demanded to see the signed contract, they tell me it will take 15 days to pull it up (yeah right) and they are going to charge my card anyway, OR I can stay a customer until then, incurring another monthly charge OR I could pay almost $50 in fees to downgrade my programming from $100 a month to $40 a month. Thank god when this is over and I'm proven right I will never have to deal with this uncaring, lying, greedy company ever again.
molliewollie, I understand your frustrations with that. We do give 30 days upon disconnect to return the equipment and the boxes typically arrive within 10 days. If you did not receive the boxes within the 10 days it is possible that they were sent to a wrong address or the shipping process was delayed. In order to know, we would need to check the account.
The refund is issued if a payment was taken and then the equipment is returned. Depending how the money was taken out (CC or Check) it can take either 3-5 days or 7-10 days to be refunded. It is never our intention to prolong the process; we have our internal department that processes the refund on our end, after the refund has been approved, the bank must also accept the refund and return it to the appropriate account.
Jodi Gorres, my name is Tommy Faust with DISH Network Executive Offices. I'm sorry to hear about your situation. The $25 upgrade fee should not have been charged if the upgrade wasn't actually preformed.
The boxes usually ship within 10 days after canceling your service. Once those are returned and cleared through our system we remove them from the account. If by chance you get charged for the equipment, then once it clears anything charged will be credited back.
Hope I helped explain things a bit more, but if it's not too late I would like to look at the account and see what can be done. If you'd like me to look at it, or have any other questions feel free to email me at thomas.faust@dishnetwork.com
directv is horrible. i wish i would of never switched from dish. directv's equipement is slow, the guide is horrid, oh godddddddddd, , , , why did i switch. i can't wait to switch back to dish even if it cost me 500.00 to install again. god directv sucks.
customer service ignored
I was a customer for 8 months with Dish. I am very busy, so they have a forum on there website to contact customer service via email. I emailed customer service with the simple question " Am I being charged for a HD Dvr even though I have no HD and never requested a HD Dvr". Waited for 2 weeks with no answer, so I resubmitted an email to customer service and again, no answer 2 weeks later. I have no time to wait on hold all day, so at this point I decided to cancel my service. I went on there website to see what it was going to cost me to cancel, so I got in a chat session with a customer service rep. He asked me why I was considering canceling, and I told him nobody would answer my emails, so I figured they didn't want my business. He didn't even ask if he could help me with the problem I was having, rather he asked me if there was anything else he could do for me. Clearly, nobody in this company cares period! I then called the next day to cancel my service, and the guy in the retention department asked me why I wanted to cancel. I told him the story about customer service not responding, and he simply said, "if I offer you $5.00, would you stay with Dish Network?", what an insult. So I payed my $280.00 cancellation fee and got away from this worthless company! I don't think I should have had to pay a dime because they can't live up to there side and answer emails! They should not have a contact customer service via email if they aren't going to respond to customers emails. A simple unanswered question leads to all of this. Simply put, once you are locked into a Dish Network contract, don't expect anything beyond that. Stay away from Dish Network. Don't get trapped by these people! Look to a different provider or you will be sorry!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Nib, I saw your post! That's certainly understandable how could be frustrated about seeing that charge turn up after being advised it would be waived. Has anyone spoke to you about this and assessed your billing? If you haven't had anybody take a look at it for you, I encourage you let me know as I would be glad to help further!
It is not solved Mikel. Dish waived the charges for tech visit. But still I am charged $100 for some upgrade which I did'nt request. I asked customer care about the subscription of willow cricket. I got the reply from them as only $20 per month and no any additional charges. Only after that confirmation, I requested to enroll on the willow cricket subscription. After one month, now I am being charged for some installtion/upgrade fees. I i came to know about these charges, I would have not subscribe this willow cricket. Now I cancelled the subscription. I consider this as a cheating because I was very happy with Time warner cable services and now I am in the trap of Dish. I request you to please help me by waiving the unauthorised $100 charges.
Thanks
Nibin
Dave, my name is Tommy Faust with DISH Network's Executive Offices. I do apologize for the trouble you experienced and how you go no response. Our Email customer support does respond to the emails they receive. It's possible it may have been re-directed into a spam/junk folder.
As you canceled your service, I am unsure what I can do; but I would like to help and possibly explain things a bit better so you have an understanding of the charge you saw about that receiver fee. We do charge a fee for each active receiver, but we give you the first TV (Two TV's with a duo receiver) free in the package price. There is no price difference per month between our HD and non HD equipment.
If you would like to talk further to get it explained please feel free to contact my directly at thomas.faust@dishnetwork.com.
equipment return scam
In January of 2011 I stopped my Dish network service after 8 years. I was told at the time I would receive a box to return my equipment in, which I did. I promptly packaged all of my receivers, remotes and LNB and took them to UPS. The agent at the UPS drop-off told me to be sure to keep my tracking numbers and receipt as many of their customers who had...
Read full review of DISH Network and 20 commentsunauthorised charges
Hi all,
If you are not till subscribed to any cable TV provider, please don't even think of Dish Network. After getting in to contract, they will crucify you.
I am a new customer of Dish TV. I was using Time Warner and I switched to you after seeing an adv. in newspaper.
Recently I called Dish network's customer service and asked for the cricket channel "willow cricket". I was told about ONLY $20 per month and I requested for it. I ASKED TO THAT ###ED GIRL ABOUT ANY CHARGES EXTRA AND GOT A BIG "NOOOO" FROM HER. My DVR was having a problem of black screen sometimes and I logged the complaint too. Next day the technical person came and did something and replaced the DVR. He made me "willow cricket" too available. Now in the bill its charged $195 for the service visit. I was not informed of this charges while ordering the channel. I asked clearly about the terms and conditions to the CSR which helped me to order cricket channel but she said about no other charges other than $5 if cancelling before 31 days. Since I needed World cup cricket, I told her I want this channel for 2 months only. But this did'nt help me for world cup, because willow cricket is not broadcasting all matches.
I called today the customer service and they are rude about this $195. I cancelled willow cricket. I asked for the escalation dept. but was not responded by her. I was never informed or documented about this charge by the CSR or Service technician. You know, Dish TV is taking signature on their notepad by Technicians, in which we may not be knowing what terms and conditions are there inside. I feel much frustrated about this as I was enjoying my service with Time Warner till two months back. I switched to Dish for the low monthly rental but was not aware of these traps.
I am just waiting for the contract period to get over to run away from this cheat company. I again request to new customers to stay away from this firm.
thanks
Nibin
It is not solved Mikel. Dish waived the charges for tech visit. But still I am charged $100 for some upgrade which I did'nt request. I asked customer care about the subscription of willow cricket. I got the reply from them as only $20 per month and no any additional charges. Only after that confirmation, I requested to enroll on the willow cricket subscription. After one month, now I am being charged for some installtion/upgrade fees. I i came to know about these charges, I would have not subscribe this willow cricket. Now I cancelled the subscription. I consider this as a cheating because I was very happy with Time warner cable services and now I am in the trap of Dish. I request you to please help me by waiving the unauthorised $100 charges.
Thanks
Nibin
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Nib! I took at your account and see that a couple of our representatives had gotten a chance to speak to you about this a couple days ago. It looks like everything was cleared up and resolved, but if you have any other questions, just let me know! I'd be happy to assist further!
$24.99 special for the first year with 24 month commitment. not so!
Do not be suckered into the 24 month "special" offering you $24.99 per month for the first 12 months. It is not so. We unfortunately did. What happened is we started service in may 2010 and were charged the $24.99 per month up until february 2011 and then they jacked it up $5.00 more per month before out 12 month offer was over.
When we called in they told us sorry we change up our rates every february regardless. So the contracted $24.99 per month you thought you were getting they said "is just a promotional offering. Not contracted." read the very fine print which is located in the back of your equipment book they give you at the time of installation. We didn't even know this existed until all of this happened. I guess it could have been worse. We could have started in november and then had the increase in february. This is so very wrong and dish does other bad things as well. We had a service plan in lieu of the dvr for 6 months. Just because you have a service plan doesn't mean squat. They still charge you if you encounter a problem with the equipment! We had faulty electronics in the dish that went bad the third month we had it and they charged us for it anyway. Even with having a service contract. Bottom line stay away from dish network
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello hotintx! My name is Michael Hurst & I work for DISH Network, in our Executive Resolutions Department and I would be happy to assist you with your account. I see that you had a special price for 12 months. Since DISH Network doesn’t own the channels that we provide to our customer sometimes cost will increase due to the owner of the programming or networks requesting more money. We work hard to keep cost low and try to negotiate to prevent increases that cause us to increase the rate. If you are having issues with the equipment and you have the service plan then your equipment would be covered if it needs to be replaced. The only time that you would be charged for equipment is if the service plan is voided and doesn’t cover the damage. Here is an idea of what the service plan will not cover. Customer Damage, Cosmetic Damage, Infestation, Televisions, Acts of Nature, StarBand Equipment, Pre-Existing Conditions, and PocketDISH. If you are still have issues I would need to look at your account so I can look into this further and we can get this resolved for you. If you would like you can email me at michael.hurst@dishnetwork.com.
free starz isn't free
Anyone notice that when you were given Starz free for one year your bill was increased by $5? I did. I called and spoke to a billing rep, David, who explained to me that this was entirely coincidental. I told him that I felt that the rates were already cost prohibitive and this "coincidence " of a free service and a rate increase seemed highly suspect. He tried to connect me with a supervisor, but they were all busy. He then offered to reduce my bill by $5 and remove my "free" Starz from my account. I then explained that this statement was proof that we, as customers were being charged for a "free" service that we were given no choice to accept or refuse. He, again, tried to connect me with a supervisor, who, he said, would tell me the same thing. Again, all busy. He then connected me to the "Account Specialist" department where I spoke to Michael, who again, said it was a "coincidence". I told him that David's offer to reduce my bill by $5 by removing a "free" channel sounded a whole lot like proof that I was being billed for an unauthorized "free" offer. He apologized and explained that David was "limited" in his capabilities to negotiate. I asked him to explain why David would be capable of reducing my bill and removing Starz from my accuont. He said, "I will not explain that but..." and then offered to reduce my bill by $5 for the next 12 months and allow me to keep the free Starz channel for one year, as promised. Hmmmm... sounds like I was right in the first place. If you want to call in, you'll have to deal with billing first, as they refuse to give out the direct number to the Account Specialist Department. Happy hoop jumping and, these days, always look a gift horse in the mouth.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've read the issue you posted, Adrienne Daily, and that's a great question! The $5 increase in your monthly rate didn't have anything to do with Starz for a year at no cost. The rate increase was simply an annual occurrence with the main programming package on your account, and the new price is actually now locked in until February 2013. Starz was given to you at no cost for a year, because it was a completely separate deal from the price increase. I encourage you to let me know if you have any questions about that or need additional assistance!
Hope that helps!
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
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dfwgujunews, my name is Tommy Faust with DISH Network's Executive Offices. I do apologize for the trouble your father went through with that Dish Pause, it was not our intent.
The Dish Pause promotion does remove any applicable credits to the account, though you mentioned they did honor the previous promotion price. While the price should be back to normal, on 2/1/2011 we did have a price increase of $5. Price increases affect all companies and are decided by equipment, services, and how much programmers charge for their stations; other companies price's increased by an average of $4 to $8.
There may be something else going on that I would be more than happy to check out. If you could have your father contact me at thomas.faust@dishnetwork.com, or you if you're an authorized user on his account, I can definitely see what I can do to assist.