DISH Network

Customer chat
Chat transcript
Please wait while we find a representative to assist you...
Welcome to dish network chat.
(03) mktech fahren v. z0v: how may I help you?
Ripped of dish customer: hi
(03) mktech fahren v. z0v: hello.
(03) mktech fahren v. z0v: how may I help you?
Ripped of dish customer: I have solo reciever and I asked for dvr to replace it when the technician was here
Ripped of dish customer: which was not taken care off
(03) mktech fahren v. z0v: i'd be happy to assist you with that.
(03) mktech fahren v. z0v: for security purposes, can you please verify the last four digits of the social security number on the account?
Ripped of dish customer: also when I signed up for the package actually the person whom I spoke to cheated with with wrong information
(03) mktech fahren v. z0v: I apologize for that.
Ripped of dish customer: he gave me americas everything and I still dont see all the sports channels
Ripped of dish customer: its still the regioanal channels which I get
(03) mktech fahren v. z0v: can you please verify the last four digits of the social security number on the account?
Ripped of dish customer: xxxx
(03) mktech fahren v. z0v: thank you.
(03) mktech fahren v. z0v: do you want to upgrade the standard solo to a standard dvr or hd dvr?
Ripped of dish customer: just an dvr
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: the technician did not process the upgrade because it's not part of the order.
(03) mktech fahren v. z0v: let me check for the available promotion for a dvr upgrade.
Ripped of dish customer: also the curremt package which I have and the one the representative said I will get doesnt match
Ripped of dish customer: what about that
(03) mktech fahren v. z0v: what do you mean?
(03) mktech fahren v. z0v: you have america's everything pak and telugu pack.
Ripped of dish customer: I mean I still just get regional channel and games
Ripped of dish customer: not all of them
(03) mktech fahren v. z0v: what channel are you not getting?
Ripped of dish customer: I though I would get all the games for evrything pack
(03) mktech fahren v. z0v: you will just get the regional sports channel on your area.
Ripped of dish customer: its today that I logged in and checked what different packages u offer
(03) mktech fahren v. z0v: if you want to get other sports channels, you need to have the multi sports package.
Ripped of dish customer: its same from 120+
Ripped of dish customer: when I repeatedly asked the representative if I would be able to view all the games he said
Ripped of dish customer: ie all nba and nfl games
(03) mktech fahren v. z0v: you'll get nba channel and nfl network but it doesn't mean that you'll get all games.
(03) mktech fahren v. z0v: some of the games are on nba league pass.
(03) mktech fahren v. z0v: other games are on another regional sports channel.
Ripped of dish customer: come on man I had enough with you guys its just that I have been a loyal customer and this is how u treat customers
(03) mktech fahren v. z0v: the sports channel that you'll get depends on your location.
(03) mktech fahren v. z0v: in your case, you can get fsn west.
Ripped of dish customer: I checked everything u offer now and it clearly makes sense that u still cant provide all the games for one single package u have
(03) mktech fahren v. z0v: if you want other fsn and sports channels, you may add the multi sports package.
Ripped of dish customer: how much would that cost
(03) mktech fahren v. z0v: multi sports package costs $7 a month.
Ripped of dish customer: lol
(03) mktech fahren v. z0v: blackout restrictions will apply to a majority of the professional sports and approximately 40% of the collegiate sports programming on out-of-market networks.
(03) mktech fahren v. z0v: do you want to add it?
Ripped of dish customer: I would have just added that to regular 120 package and still get all games right
(03) mktech fahren v. z0v: you must subscribe to a minimum of america's top 120 plus to add multi sports package.
Ripped of dish customer: why did the representative misinterpret things and made me take this package
(03) mktech fahren v. z0v: I apologize if you're given wrong information.
(03) mktech fahren v. z0v: we cannot guarantee that you'll get all the games on multi sports package since it's subject to black outs.
Ripped of dish customer: appologise would still cost me money and more that waste my time and the purpose I choose those channels for
(03) mktech fahren v. z0v: I understand.
Ripped of dish customer: just tell me how much would the dvr cost
(03) mktech fahren v. z0v: with regards to the dvr upgrade, you may upgrade the receiver to a standard dvr for free with $95 tech visit fee.
Ripped of dish customer: I am being charged 7$ for the solo reciever every month
(03) mktech fahren v. z0v: you can add service plan for $6 a month so that the tech visit will be $15 only.
(03) mktech fahren v. z0v: the $7 is for the additional outlet fee.
(03) mktech fahren v. z0v: once you replace that to a solo dvr, the monthly fee will be $10.
Ripped of dish customer: so instead of 7 I pay 10
(03) mktech fahren v. z0v: yes.
(03) mktech fahren v. z0v: the leasing promotion requires a credit card qualification and a 24 month commitment. would you like to take advantage of this offer today?
Ripped of dish customer: I dont need a tech visit. just send me the dvr and let me know what to do
Ripped of dish customer: there was a technician and he could have take care of that
(03) mktech fahren v. z0v: we cannot ship the receiver.
Ripped of dish customer: instead u send him again and charge us again
Ripped of dish customer: this is like ripping of customers money
(03) mktech fahren v. z0v: there was no request for a dvr upgrade when the technician went there.
Ripped of dish customer: there was beofre that
Ripped of dish customer: I spoke 10 technician and 10 representatives
(03) mktech fahren v. z0v: the tech visit fee was even waived for you.
Ripped of dish customer: keep on diverting to different departments and keep ppl on hold for 20-30 mins and hang up
Ripped of dish customer: you charged with 100$ for some antenna replacement
(03) mktech fahren v. z0v: that's for the antenna upgrade.
Ripped of dish customer: and you say u waived the technician fee
Ripped of dish customer: y would I need antenna upgrade
(03) mktech fahren v. z0v: aside from the $100, there should be a $95 tech visit fee.
Ripped of dish customer: I had the telugu package from day 1
(03) mktech fahren v. z0v: the $95 was adjusted.
Ripped of dish customer: its u ppl who asked me to leave the dish when I moved
Ripped of dish customer: the next time when I call u say u need charge 100$
Ripped of dish customer: we customers look like scape goats to your dish network ppl I guess
Ripped of dish customer: y would there be any fee
(03) mktech fahren v. z0v: there is a $100 charge for moving if you have international package.
Ripped of dish customer: you say we will move our dish when we shift homes for free
Ripped of dish customer: then why would there be a tech fee
(03) mktech fahren v. z0v: I understand your concern about the cost to move your service.
The ad that you are seeing is a promotion determined based on the plan that you took advantage in the start of your dish network account. moving can be expensive as high as $300.
The $100 charge in moving your equipment covers professional installation, 60 day warranty and installing state of the art compatible dish.
Ripped of dish customer: why would you charge me for a dvr is what I dont understand
Ripped of dish customer: u still take the reciever back
(03) mktech fahren v. z0v: the dvr upgrade is free.
Ripped of dish customer: and still charge for sending the technician
(03) mktech fahren v. z0v: you just need to pay for the tech visit.
Ripped of dish customer: that is what I say
Ripped of dish customer: I can istall it on my own if u send me the dvr
Ripped of dish customer: instead u insist for tech visit and charge
(03) mktech fahren v. z0v: the receiver is not available for shipment.
Ripped of dish customer: put urself in or shoes and let me know would u considder such thing as a service
(03) mktech fahren v. z0v: I understand your concern.
(03) mktech fahren v. z0v: if it's available for shipment, i've offered it but it's not.
(03) mktech fahren v. z0v: you can add service plan for $6 a month so that the tech visit will be $15 only.
Ripped of dish customer: I am in no way able to pay for the tech fee
Ripped of dish customer: u already have squeezed every penny I have
(03) mktech fahren v. z0v: we cannot waive the fee as much as we want to.
(03) mktech fahren v. z0v: and the receiver is available for installation only.
Ripped of dish customer: kindly find out with one of ur supervisors if he can consider my request and even consider it for once
(03) mktech fahren v. z0v: one moment.
(03) mktech fahren v. z0v: let me check it for you. just give me 2 minutes.
(03) mktech fahren v. z0v: here's what we can do, for only $6 a month we can add the service plan to your account today. by adding service plan, you will receive this technician visit completely free, and any visit thereafter only $15. this is an instant savings of $95. please keep in mind that if you remove the service plan within the first 5 months you will be subject to a $25 cancellation fee.
(03) mktech fahren v. z0v: would you like to add it?
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
Ripped of dish customer: u mean to say u cant guarantee a hazzle free service and its for our good we choose an optional service plan package for which we have to pay 6$ everymonth no matter technician visits us or not
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
Ripped of dish customer: wat the heck
(03) mktech fahren v. z0v: the service plan covers all dish network equipment and costs only $6 a month. this warranty provides free shipping on replacement equipment and reduces the cost of service calls from $99 to $15. this gives you priority technical support, replacement equipment, video cable and power surge repairs, and in-home service.
Ripped of dish customer: I was typing
(03) mktech fahren v. z0v: aside from getting this tech visit for free, the next tech visit will be $15 only instead of $95.
(03) mktech fahren v. z0v: do you want to add it?
Ripped of dish customer: let me check few things in that case and revert back
Ripped of dish customer: kindly make notes of this
(03) mktech fahren v. z0v: sure.
(03) mktech fahren v. z0v: the promotion is good until january 31, 2011.
(03) mktech fahren v. z0v: is there anything else that I can assist you with?
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
Ripped of dish customer: yes
(03) mktech fahren v. z0v: is there anything else that I can assist you with?
Ripped of dish customer: quick thing can u help me with package change
(03) mktech fahren v. z0v: sure.
Ripped of dish customer: the last representative completely ripped me off with what I see
(03) mktech fahren v. z0v: what package do you want?
Ripped of dish customer: america's top 120+$44.99

Hindi: mega$49.99

Solo receiver$7.00

Dvr service$6.00

Multi-sport w/ redzone$7.00

Telugu: telugu pack$29.99
Ripped of dish customer: this is what I am looking at
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: just a moment.
Ripped of dish customer: okay I see no reply
Ripped of dish customer: r u there
(03) mktech fahren v. z0v: yes.
(03) mktech fahren v. z0v: just a moment.
(03) mktech fahren v. z0v: since you will be removing a programming package which has been added within the last 30 days, a $5 service change fee applies.
(03) mktech fahren v. z0v: the $5 fee is for every program.
Ripped of dish customer: what does that mean
(03) mktech fahren v. z0v: it's $5 fee for every package that we will remove.
Ripped of dish customer: pleaswe I do not have patience or temper to hear about any more of your fees
Ripped of dish customer: this is getting way too much
(03) mktech fahren v. z0v: since you have 4 movie packages now, it's $20 plus removing at 250 is another $5.
Ripped of dish customer: for evrything I mean everything
Ripped of dish customer: I guess u will be also charging to chat
Ripped of dish customer: who asked for those packages
Ripped of dish customer: he added me to all this crap
Ripped of dish customer: which I dint choose for
(03) mktech fahren v. z0v: you may change the package after 30 days from the time you added it so you'll not pay a fee.
Ripped of dish customer: he said only 5 $ for change fee for americas everything
Ripped of dish customer: and now u split it into packages
Ripped of dish customer: kindly do smthing and waive the fees
Ripped of dish customer: I have alredy been paying way too much out of my budget
(03) mktech fahren v. z0v: the america's everything package is composed of different packages.
(03) mktech fahren v. z0v: you may change the package on 12/24 to avoid paying these fees.
Ripped of dish customer: u should inform that earlier
Ripped of dish customer: how does it matter for u guys
(03) mktech fahren v. z0v: that's why i'm informing you before I change the package.
Ripped of dish customer: please do smthing
Ripped of dish customer: it was not my choice I was misguided
(03) mktech fahren v. z0v: you may wait on 12/23
(03) mktech fahren v. z0v: you may wait on 12/24 to remove the package without paying any fees.
Ripped of dish customer: I should sue the representative for misinterpreting things
Ripped of dish customer: at no way help
(03) mktech fahren v. z0v: I can only waive 1 $5 service change fee.
Ripped of dish customer: thats no way a help to me
(03) mktech fahren v. z0v: do you want to change it now?
Ripped of dish customer: yes but I dont want to pay any fees
(03) mktech fahren v. z0v: I apologize but I can only waive $5.
(03) mktech fahren v. z0v: the rest you need to pay it.
Ripped of dish customer: as I was never under the impression that u would charge me the amount as the rpresentative on phone misguided me completely
Ripped of dish customer: kindly consider this request atleast
(03) mktech fahren v. z0v: I really apologize but we cannot waive the $25 service change fee.
(03) mktech fahren v. z0v: we can only waive $5.
Ripped of dish customer: how can u not take responsibility of things which u interpreted falesly
(03) mktech fahren v. z0v: this was disclosed when you changed the programming.
Ripped of dish customer: to whom
Ripped of dish customer: I was never informed of this
(03) mktech fahren v. z0v: it was disclosed to you
Ripped of dish customer: u can check back ur tapes
Ripped of dish customer: to make sure
Ripped of dish customer: he clearly mentioned just a 5$ fee for americas everything package to any other
(03) mktech fahren v. z0v: december 24 is just a few days from now, you may change it then without paying any fees.
Ripped of dish customer: what would I do until then
Ripped of dish customer: this thing is of no use to me
(03) mktech fahren v. z0v: you can watch the channels.
Ripped of dish customer: I picked a package which pays u more
Ripped of dish customer: dont understand y u still object
Ripped of dish customer: what chaneels
(03) mktech fahren v. z0v: the everything package.
Ripped of dish customer: so now u guys decide what I need to watch
Ripped of dish customer: what a great service
(03) mktech fahren v. z0v: i'm only giving a suggestion so you won't pay a service change fee.
Ripped of dish customer: would u consider it a suggestion if I insist u to watch some stupid channels thats of no use to you
Ripped of dish customer: that it enough
(03) mktech fahren v. z0v: are we going to change the package now?
Ripped of dish customer: keep the 5$ too else u might charge me additional some 100$ tommorow for waiving this
Ripped of dish customer: I will publish the chat and whatever I experience to all my frns who have dish and onto websites
Ripped of dish customer: I will also take the necessary steps if needed as u guys misinterpreted falsely everything
(03) mktech fahren v. z0v: i'm sorry that you'll do that.
(03) mktech fahren v. z0v: do you want to change the package to america's top 120 plus?
Ripped of dish customer: its not only a waste of time to chat as u keep on asking to add things and nothing else
Ripped of dish customer: u dont consider customer requests or look into his problems
Ripped of dish customer: I would want to at no additional cost
Ripped of dish customer: if u cant do that... let me do what I can
Ripped of dish customer: sorry if I was harsh
(03) mktech fahren v. z0v: I understand your concern but we cannot waive these fees as much as I want to.
Ripped of dish customer: but this service that u provide sucks completely to the core
Ripped of dish customer: its been an hour and all u offer wa new services to make money
Ripped of dish customer: u dint even address one single problem correctly
(03) mktech fahren v. z0v: i'm informing you of the fees so you will not be surprised if you'll see it on the bill.
(03) mktech fahren v. z0v: I just want you to know the charges that will incur with these changes.
Ripped of dish customer: wow suprized I am already with the bills and packages u presented to me
Ripped of dish customer: I donmt want anymore changes until I deal with this
(03) mktech fahren v. z0v: i'll not make any changes on the account then.
Ripped of dish customer: thanks
Ripped of dish customer: every dish customer should know what u try to do to them and I will make sure its conveyed in the right way
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: are you still there?
Ripped of dish customer: s
(03) mktech fahren v. z0v: is there anything else?
Ripped of dish customer: u want to rip me off for more money
Ripped of dish customer: I dont understand y else would u ask such question
Ripped of dish customer: let me know if I may of any assist to make dish network more rich by paying for evrything without getting anything
(03) mktech fahren v. z0v: the charge is a valid fee.
Ripped of dish customer: no it is not
(03) mktech fahren v. z0v: the service change fee offsets the cost to us when modifying programming more than once within a 30 day period. charging it allows us to keep programming prices low while still allowing you to have the most flexibility.
Ripped of dish customer: in what way
Ripped of dish customer: its no way a low fee when u charge me for something thats of no use
Ripped of dish customer: and when I bring it up and ask u to change it
Ripped of dish customer: u again charge and give me such kind of excuses
(03) mktech fahren v. z0v: the service change fee is a charge because you want to change the package which was added within 30 days.
Ripped of dish customer: I dint opt for this package
Ripped of dish customer: y dont u understand that
Ripped of dish customer: I was misinterpreted
(03) mktech fahren v. z0v: this will not be added if you did not request for it.
Ripped of dish customer: and this is what u got to say for loyal customers who have been with u for more than 2 yrs
Ripped of dish customer: I can imagine the fate of new customers
Ripped of dish customer: I didnt
Ripped of dish customer: request them
Ripped of dish customer: I was asked to take this
Ripped of dish customer: with falsew interpretation of things u offer
(03) mktech fahren v. z0v: I really apologize but the service change fee will still be applied if you change the programming now.
Ripped of dish customer: I dont want to
Ripped of dish customer: y u making a point to do it now
(03) mktech fahren v. z0v: just wait until 12/23 and you may change it without a fee.
Ripped of dish customer: that will adressed too
Ripped of dish customer: be
(03) mktech fahren v. z0v: there is no way to change this now without applying the fees.
Ripped of dish customer: ok
Ripped of dish customer: I dont want to
(03) mktech fahren v. z0v: okay.
(03) mktech fahren v. z0v: we'll not change it.
(03) mktech fahren v. z0v: I have not heard from you in a while and your chat window shows you've been idle, are you still with me?
(03) mktech fahren v. z0v: I apologize, however due to the lack of response I will now be ending this chat session. please feel free to chat back any time with additional questions or concerns. thank you for using dish network live chat!
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Beware of dish network's bad business practice and terrible customer service. !
I have been a dish customer for past 6 years until yesterday. I upgraded my receiver to a dual tuner DVR. after the upgrade I noticed one of the international movie channel in my package, I was watching was missing. I called up Dish Network and asked them.

They said they recently made changes to their international packages and made one of the channel I was watching a separate payable item. Now that channel by itself costs $20. I tried to reason with them that any new changes should only affect new customer or if customer makes changes to the programming packages. I just upgraded my receiver. And they can't take a channel that was in my package and been watching for several years and ask me to pay for it now just because I upgraded my receiver.

When I ordered for DVR upgrade Dish Network did not tell me that this will result in losing a movie channel, such a bad business tactics. Didn't inform customer this would happen and removed a channel. This unethical and unacceptable. I talked to 3 supervisors and executive office at Dish Network, they were neither willing to add the that movie channel back into package nor willing rollback entire DVR upgrade and give back my old programming plan. They said, all they could do is give me that movie channel free for 6 months after that I have to pay $20 every month for that single channel. That is ridiculous!, why would anyone want to pay $20 for channel that was in one's package for several years. So I canceled my entire Dish Network service. They were not making any efforts to keep loyal customer and were not willing to compensate for the mistake they did.

Your company scheduled a equipment upgrade of your equipment at our home in Philadelphia, PA yesterday 12/09/2010. The technician did not complete the work order. He was having a problem with one of the (4) boxes “VIP211K” locate in our recreation room. He stated that he need a difference switch which is locate outside, he all so stated that a technician would be out to our home the next day to change out the switch. When we called to get a status, your customer services department stated that someone could not get out to our home until Sunday 12/12/2010. But yet we are being charge for (4) boxes when only three of them are working correctly. We had to call your customer service department several times to have a representative stating that someone would be out to our home today 12/10/2010 between 12Am and 5:00PM today after he stated he call your corporate office to make this happen. The project was incomplete, but we had to wait three day to get this matter resolved is this how you treat your customers and if so we will not be one of them if this matter is not resolved today. Looking at your Dish Network Service L.L.C. service agreement paragraph 8 such as acts of God, this is not a act of God. This is poor service provided by your Disk Network company. We would not recommend to our family and friends to use your Dish network services. If I had the President of your company email address I would also send this email to him. We where lied to again by Disk Network customer service department. My wife just received a email message from Disk network stating that a technician will be out to our home until Saturday December 11th 2010 not Friday December 10, 2010 as stated. Also when you try to send an email to the following email address: [protected]@dishnetwork.com, it come back as undeliverable. I also posted this on web site

Dish Network charged me a $15 service charge to come and fix a problem I was having after less than 3 months of service. What is worse, if I don't pay a $6 per month fee, they will charge $95 to fix an issue with their equipment. I tried to resolve issue and was told that it was a legitimate charge. And since they have me locked in for 2 years they don't seem to care.

We were given a promotional offer for a free HD receiver and HD service free for life if we signed a new 2-yr contract. I called and verified that there would be no additional monthly charges.
We have had DN for 10 years and for the most part had been satisfied except for the constant increase in fees. Anyway, they installed the new receiver and replaced a dual receiver in another room. Then, without telling us, they disabled the receiver we had in our outbuilding that shouldn't have been affected by the HD transaction. When we discovered this and called support, they said our outbuilding receiver was suddenly a 3rd receiver and a new service, and we'd have to pay an additional $14.95/month to our current $90+ bill to reinstate the service that we had. Three phone calls of a total of 4 hours in which they cut me off twice, they finally agreed to remove the dual HD receiver and restore our outbuilding's service. Customer support was rude and snippy and insisted that the additional charge was for adding a new service and wouldn't admit it was for the dual receiver they installed.
Their scam is to tell you the HD receiver is free and then install another HD receiver in the second room, saying the receivers only work well if they're next to the TV. The advertising for this promotion should state that there are additional charges and the company should be more honest if they want to keep customers. We'd happily switch cable services but now we're locked into another 2-yr committment.

Apparently dish network does not do credit checks for new accounts. My wife's identity was stolen in 2009 and we have been vigilant with putting fraud alerts on our credit reports ever since. We just pulled a new credit report and there is a collections account originated by dish network in july 2010 that went delinquent in september 2010 for $780. There is no dish network credit inquiry listed on the credit report! Otherwise, they would have seen the fraud alert.

Well I am thoroughly pisses off. I acquired my WildBlue ISP thru Dishnet. It seems that the $199.00 that was supposed to be a refundable deposit for the equipment, now mysteriously 31 months later has turned into a one time lease fee which is now non-refundable. What a HUGH crock of crap. Additionally Dishnet conveniently can't produce the agreement for my service showing that the deposit was in fact a deposit for the equipment and NOT a bogus one time lease fee. I am going to make sure that everyone I know (which is quite a large group of people) is told about how dishonest Dishnet is and their shoddy business practices. I am also going to Consumer Affairs and the Better Business Bureau with a complaint. Dishnet obviously needs my measly $199.00 more than I do. In fact, I am pretty sure they need it more since it seems that I am not the only one they are screwing over. What are they going to do when they run out of victims to scam. Dishnet you suck!

Nothing but problems since I got the service.
The installer complained the whole time he was here. He couldn't get it to work and took him over two hours to complete.
They billed me using the payment method I authorized for only the initial fees without my permission. When I complained the representative told me in no short order, well we got the money and we won't be refunding it. She also told me that if I cancelled my autopay they would increase my monthly rate and she refused to give me a corporate contact to complain. She stated there WAS no corporate office. She was one of the rudest people I have ever talked to.
Then the Fox thing happened. The entire time that went on, I was unable to host my game bashes and had to go to another party member's home to watch on Comcast. I requested a refund for the time I was unable to use. They refused to refund any money and in the same breath reminded me they could up my rates.
Recently I set up an arrangement to pay my past due amount and divide the balance in two payments. I was told it was set-up and not to worry. They ALWAYS say "not to worry". Well, I should have worried because they turned me off while I was out of town for Thanksgiving. I called and they refused to let me pay the arrangement. I called exactly 4 times. First time got a guy who said no, but he saw the notes for the arrangement and he had it all taken care of but a supervisor needed to finish it up so he would transfer. Hung up on me. Called back and got a girl. She said she saw nothing except that I had been told I had to pay by the 19th when the cut off day was. She, too, said she would get a supervisor. Hung up on me. Next call got another girl who listened to what I had to say, told me she was going to restore the service and it would be up in 15 minutes. I told her I wanted to hold while she did that. She said, no I can assure you it will be done. I asked if she was noting the account and she said she was. Asked her 3 times and she assured me the account was being noted. I hung up expecting what she said to be done. After nearly an hour service was not restored. Called back. Got a guy. He stated there was no documentation of any of my calls, only the original call where I was told to pay by 11/19 the regular cut off date. He refused to do anything except that he did transfer me to the so-called executive office when I requested a hard copy of my signed contract. The girl there made a big to do about being the executive office and listened to my story. Funny, she asked me what happened but didn't tell me there was not a danged thing she could do except send me the contract. I had already asked all four of the people I spoke to for the contract. According to Arlene Aguirre in the Executive Office at
[protected] x52128, all of the reps were supposed to have transferred me to her because she is the ONLY one who can send a copy.

DISH IS A NIGHTMARE! I really want out. The contract is a one sided montrosity. I don't even remember signing a peice of paper other then that pad thing that I thought was a work order. If they have a contract, why don't they give you a "contract" and explain what you are agreeing to? The shysters! They know the customer doesn't realize they are signing their rights away for two years.

I think we need a class action lawsuit against DISH for not making refunds for services that we bought and forcing the contracts when they were not keeping their part of the deal.

I literally hope that when everyone's contract runs out that DISH slides down into the sewer where they belong. DISH Network is a blight on the satellite/cable industry and needs to be wiped from the industry.

Dish's retailer, mpell solutions is creating technical loopholes a rebate. I wish to communicate with a mr. ryan Williams to resolve this small but quite annoying issue.

I signed up for dish network 9 months ago. About a month after installation I recieved a letter stating that I wasn't approved. I thought it had to be an error because it was installed. A few months later I bought an HD TV. When I called dish to find out how to get a reciever with an HD connection I found out that I wasn't approved for HD and that I was a prepaid account. I was told to call back every month to see if I was eligible. In the mean time, FX was removed, other channels dissapeared, channels I would never watch were added, the what's playing guide is always wrong...so I cancelled 10 days ago. I have yet to recieve the boxes to return the equipment. I called to find out where the were and found that they had not been sent. I have no idea how to get the lense off. They just keep saying "you just take it off". Do I remove the screws? Does it pop off? even there technical support can't tell me. They just say follow the instructions that come with the boxes. It's going to be cold and raining for the next few days, this is not going to be fun. Going to stick with my Netflix instant viewing and DVD's from them in the mail.

I receive my DishNetwork though Windstream phone Company. To cut down on our spending due to no raise in our Social Security Income, I reduced my service from Classic Bronze 100 for $44.99 to America's Top 120 for $39.99 in January 2010. My Accounts were being audited by our accountant who noticed at this CHANGE Dish started charging me an extra $6.00 for having a DVR. Meaning we were paying $1.00 more for having less channels. When I received the DVR's I was assured there would not be an extra charge to have them. I said "Good, cause if there was, I didn't want them." I never use them and don't even know how. At 71 I'm just to old to learn all that tech stuff. I was never told about the extra charge was going to be added to my bill for a DVR if I changed packages, if I was told that I would be charged a $1.00 more for less TV, I would not have changed.
Issue is still unresolved, but a formal complaint is on it's way to the Oklahoma Attorney Generals office.

I received Dish Network service in February of 2010. They lied to me right from the start. Before I signed the two year contract I was specifically told I wouldn't have to have a phone line connected to my receiver because I had told them I didn't have phone jacks near the receivers. I was charged the fee anyway on my first bill. I called and disputed the fee and it was finally removed. When I signed up for service I was supposed to receive credits because I was referred by someone who also had Dish Network, I never received a credit nor did the person who referred me. After two months of service (and subsequent phone calls to Dish Network to repeatedly get my bill fixed) they raised my bill $6 a month. I called them (again) upset that my base rate had been raised, they said they were sorry but I had been notified of the rate increase by either mail or e-mail. I was never notified of any rate increase. They gave me a credit for $5 for six months to "transition me into the rate adjustment", I also received two PPV movie passes (which I did not need because I have Netflix), however my contract is for two years. A month or two passed and my bill was raised again, this time my extra receiver fee was increased from $7 a month to $14 a month, I called very upset and they basically said sorry, deal with it... I have a two year contract! Two months later I received another bill and low and behold it was raised again! This time $2 a month, I called, AGAIN, and they said that all bills were raised because they offer free HD for life, well that's fine and dandy but my TV is not HD, nor do I have HD service, so why am I paying for HD?! I can't afford an HD TV because my pay stays the same and my bills keep going up! A month ago I received my bill and saw that I was now being charged for the equipment servicing or equipment insurance or whatever they called it. This was a promotion that I received when I first signed up for Dish Network, I was to recieve nine months free, I did not want it, I told the rep I did not want it, the rep assured me that as soon as the promotion was over it would come off my bill, the rep LIED TO ME! On two of my previous MANY phone calls with Dish I inquired about this promotion, because I wanted to make sure that once the promotion was over I would not be charged (because I have been screwed by this gimmick before and had learned my lesson), two other Dish Network reps LIED TO ME and told me that it would come off my bill, that I did not have to call in to cancel. Well I told the lady that I did not want the service and to cancel it, she said no problem she would remove it. Well, guess what, I just got my bill again last weekend and that six dollar charge from last month is still on my bill, along with a new six dollar charge for this month! So, I call my "friends" at Dish! And the rep at the other end has the nerve to tell me that there is a $25 fee to remove this service. At this point I'm just speechless, how on earth can a company be allowed to do this to people. I am angry, I tell her I will not pay a fee for something that I never wanted in the first place and she graciously waived the fee (nice of her, huh?) and promised me that the $12 in fees for this service I never wanted was removed, but I had to pay for it up front so I wasn't charged any late fees. Well I guess we will see when I get my next bill if they actually removed it. To sum it up, Dish Network LIES, they are CROOKS, and they are definitely NOT number one in customer satisfaction. I'm tired of being screwed by companies, I work hard for every dime I receive and I refuse to allow thieves like Dish Network to STEAL anymore of my hard-earned money. The reason why the economy can't recover is because of THIEVES like Dish Network. I signed a two year contract with them, I have to pay them for two years, but they can raise whatever they want, what kind of contract it that!

I am in the United States Air Force and I am stationed at Holloman AFB. I decided to get Dish Network back in June 2010. When I first signed up with Dish Network they said they would cancel my account and I could return the receiver when I seperated from the military in December 2010 with seperation orders. I called today to cancel my account with Dish Network today and they said I could not cancel it without me paying a cancellation fee of $297. I asked why when I first signed up they had promised me that I would not have to pay a fee because I am in the military and they said they could not cancel it without a fee because I am not moving outside the country. I asked for a supervisor to talk to and they put me on the phone with a guy named Stephen who said he was a supervisor. I again asked the same questions and complained to him about what had happened. He said he understood the military and the seperation orders would not work for me. I then asked him "oh so you were in the Military?" He said yes and I asked him "Oh where were you stationed and what branch of service were you in?" He hung the phone up on me! I could not believe it. What made me really mad is he was posing as a veteran! You could tell because he did not have any answers to my questions. I could not believe their customer service. Instead of working out issues they just hang the phone up on me. I called back and still got nothing resolved. I have decided to cancel the service and pay the $297. I will never have Dish Network again. I will switch over to Direct TV when I get a new house. For everybody please do not go with Dish Network and especially all military members do not go with Dish Network. I have never had a customer service rep hang up on me and have never had more terrible service than Dish Network and probably never will. I feel that Dish Network is anti customer service and anti military.

After nearly ten years of service, I disconnected my service with Dish Network. The reason? They wanted to charge us $95 to come fix their equipment! Are they insane? Do people actually tolerate this? Why in the world would I pay them to fix equipment that they own? They offered me a warranty plan for their equipment at the rate of $6 a month! If their equipment needs a warranty plan they should be the one purchasing it from the manufacturer! When I informed them I would not pay the charges and to disconnect my service, they offered to waive the charge for this time only. Told them not interested and to disconnect the service. Then they told me they would send boxes for each piece of equipment with a return label in each box but if I chose to use the label they would charge $15 for each one used! Are you KIDDING me? The GREEDY BA>>>>DS!
Told them if they wanted their equipment they would need to send someone to pick it up at no charge to me.
Boy do think I'm going to ask for a receipt?!

Saturday morning oct 30 we woke up to an error message on our screen that said smart card is not inserted correctly..so obviously we thought somehow the smart card must of come out of the insert . so we took it out waited a few seconds then put the card back in. but didnt help still saw the errror message so we decided to unplug for 15 seconds then plug it back in still nothing.so our next step was to call tech support but they were no help @ all just simply told us that a technician could not fix the problem & we would have to wait for a new reciever to come in 3 to 5 days by this time i was furious not only would we have to wait 3 to 5 days for tv but i was sure they would charge us for the days we didnt have service so i was kind of a smartass to the representative on the phone which by the way they deserve to be treated like the lying ###s they are. thank god it started to work a few hrs later so i canceled the order for the new reciever. but much to our surprise we woke up once again to an error message saying the smart card is not inserted correctly. so once again i got on the phone to the not so helpful sarcastic tech support & told them our problem. they said the reciever was still on its way after i told them to cancel the order! do these people ever listen to theyre customers? & that i was not allowed to cancel anything which to me is a bunch of ###. so now im back to waiting 3 to 5 days for a hopefully new reciever that works (which by the way the reciever we have now is only a few months old) & in which we have to set up ourselves what a surprise haha i think all of dishnetwork customers should get paid for all the time we spend screwing around with the tech support going in circles never really correcting theyre problems & acting like they have no ###ing clue what the hell is going on even though they are being paid to know! they owe us labor charges for everything we have to deal with..Im not a technician with dishnetwork so what makes them think i can correctly set up a reciever get off your lazy ###'s & actually do something!

I too had the unfortunate experience of dealing with these thieves. I was tricked into a 2 year contract at 40.00 a month, suddenly my bill is 80.00 a month, I went ahead and paid the thieves and completed my contract, after doing so, I cancelled, they refused to send a box to return the junk recievers that only worked half the time, and the remotes that stopped working, and part of the dish. They then said I had 30 days to return the equipment and a box would be provided, they never did send it. Now their trying to charge me 500.00 for the equipment. I sent the equipment back and paid for it myself and now they say thay never got it when I recieved an emial conformation of them accepting receipt. Im still stuck in this nightmare. DO NOT DO BUSINESS WITH THESE THIEVES AND DONT BELIEVE THIER LIES. I have direct tv now and now problems at all and it works!

I thought that getting a Dish Network HD DVR means to get all available HD channels, not only the local HD channels. Why do customers have to do this unnecessary step? This does not even make a sense and does not even work.

I am trying to create an login on their web site for 5 hours now and I keep getting a note: “The system is currently unavailable, please try again later”. Please see attached image.

I get no help if I call Dish Network Customer Service and I didn't receive a response to my email to Dish Network’s ‘care system’ either.
This is an unacceptable service! Dish Network is hungry to collect email addresses or who knows what, otherwise they would enable it at the installation time as a good company would.

I had Dish Network for 2 years, everytime there was a problem they would fix it no hassle until it was time to upgrade. I had a technician come out and he didn't even know how to program the remote controls to the tv's. He relocated the dish and did not install the receivers correctly, so ever since he was out yesterday the tv's keep going out. I contacted dish network and they said they could not get a tech out until the weekend which is 3 days away the contract said next day service. I told them that I wanted out of the contract and they said they could let me out of the contract for the early cancellation charge. Come on it is not my fault that they did not install everything properly and they cannot get a tech out until 3 days later. Comcast can have someone out tomorrow. Do not use dish network it is a big mistake.

After countless calls to customer service and supervisors and a senior representative, I am convinced they are just a fraudulent company.
We left them after many years because every month our bill would creep up a bit at a time without any warning, so after we decided to leave them, we were going to return their equipment to our local store but they told us we had to return and they were sending us prepaid labels to send back, they did not tell us they were charging us for those labels. So we get a bill and we disputed it and they told us our account was fine and to throw the bill away and this month we get another one and it was double, so after many many calls and them threatening to turn us into collection, we decided, if we do pay that bill, we would never consider dish tv again. That is how they make there money, screwing people over.

Dish Network doesn't fulfill their obligations to customers, while attempting to force people to retain their services. I called in a cancellation order when my two-year commitment was up--they sent me to someone who would "verify" my cancellation. Instead that person started to try to get me to not cancel. When I stopped him he hung up on me an immediately disconnected my service even though I had ten days left on my contract (keeping me from getting any channels and costing me money for breaking my commitment early). I called back and ended up spending over TWO HOURS talking to SIX different people at Dish before my service was returned and they now claim I will be disconnected as I originally requested. During that time they tried to claim that I asked for it to be disconnected immediately (that's what the guy had put in my notes) and another employee tried to pressure me to not cancel, telling me he was "required" to do it. What a terrible company. They raised my rates this year without notifying me--the new charges just popped up on my bill. I called and complained, telling them I would cancel when my two years were up. Then they tried to force me to not cancel. Don't subscribe to Dish!