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I've decided to try DISH Network on my TV on August 16, 2021. After one day of installation, on the 17th, I decided to cancel my service with Dish because when I ordered, Dish's representative did not tell me the truth. After Dish was installed, I discovered that it was totally different from what I was told on the telephone. My television wasn't working, and I realized that every day they must update their service, so I can't use my television. So, what's the point of having Dish if we can't watch or record programs when they do their daily upgrade. I have received a bill asking me to pay $405 in August and in September an additional $480. I called six times on the 17 to cancel my account. Customer Service refused to cancel my account, claiming they were going to give me a better deal. I called 18 times on the 18th, and I rescinded the service again. They refused to cancel it telling me they were going to serve me better. I was calling until I found somebody who agreed to cancel the service. After 18 calls on the 18th, I have someone who accepts to cancel my service. I have no job. Their company misuses its authority and exploits people. Enough is enough. Their company is dishonest.
They said I had 30 days to call it off. Their services are not working, and they are charging people for money. I was with Spectrum, and Dish was going to charge me more money for the Internet as it was a package. Unbelievable! I am making a complaint against DISH Network and principally their attorney, collection agency name Forrest Hardy, Cobb Law Firm, located 301 Beacon Parkway West, Suite 100, Birmingham, AL 35209.
This attorney keeps harassing me, sending me mail after mail. Almost two years after canceling my account at Dish, I received a letter from their lawyer from a collection office, telling me to pay them off. I told him my account was cancelled and that I didn't owe them anything. I told him I talked to a lady in the corporate office, and she told me I didn't owe anything. But Dish is a major corporation, so from agent to agent, they're not on the same page. Hard to deal with corporations and big corporations. I returned the material immediately. They never come back to pick up their satellite after many attempts to ask them to do so.
I do not owe anything. I figure you work for dish network. By your rude attitude and what you say. Like I say I do not owe anything as I have the service for one day only. Period.
Hi Ghost.
If like to help if I can.
There were some laws passed back in the nineties that may have been some help. It relates to how you might going about disputing a debt. Unfortunately, I believe too much time has passed without you officially taking the steps to dispute the debt.
To me, I believe you have two options; one being to pay the debt the other being to retain the services of an attorney and fight the debt. There is a third option, which is what you're currently doing; refuse to pay the debt and challenge the debt collectors on your own. I would be extremely careful of continuing this approach. The contract Dish Network is claiming you entered into likely allowed them to pile on late fees and collection fees. At some point, they could attach a lien to your property and actually sell it out from under you -- I've seen it happen. Just be smart and not continue this approach.
If you retain an attorney, be prepared to pay a lot more. This isn't the cheapest way out but may provide you more satisfaction.
The other way is to request communication start happening within emails so both parties have documentation. Ask for a detailed listing of all costs they claim you owe then go from there.
Best of luck.
The biggest problem is an attorney cannot do too much. There is an arbitration clause.
that would be true but from what is stated in the complaint they ended the contract back in 2021 with a cancelation but dish on their end did not cancel it nor honor the contract, which stated they had a window for cancelation without fee, which is breach of contract. then decided to keep the account open despite the request to close.
from what is stated here, on the dish network TOS, dish is the one who is doing a crime by going after ghost for no reason. ghost from [again] what is stated here is free of them but they don't want to admit it.
the request for cancel as stated here was 2 days after activation, account on the phone was canceled [idk if confirmation was sent] and it should have ended there.
That is the point. In the actual agreement and contract both, there is no grace period. He was in the contract when he cancelled, under no grace, and full enforcement. That means the clause still applies. He does not accept that, and lists the 180 days, but notice how it is truncated and missing headers and footers? It is because that portion they specifically list is for the protection plan, which is an insurance service agreement. You can view the contract yourself at dish.com/legal. It is a brief read, and little has changed in it over the last 20 years. This has been tried in court on multiple occasions, and the result is the same. customer is responsible, and the SCOTUS has backed the arbitration clause twice since 2011.
can you Stop replying to me with your "there is no grace period" it doesn't help the complaint or your case of not being one of their employees. DISH network's TOS says there is in different wording. they do have one for NEW customers. OP left before that time expired, they failed to cancel on request within the no charge time. end of story.
They do not. That is the point. The person did not post a factual post about there being a grace period. I have given the link with the documents in the previous post. Check for yourself. Or ask the other person to post that entire section, that shows what it is actually talking about. The person said there was a new customer 6 month(180 days) option to get out. It is simply not true. You may think as you wish, still not true.
A few problems with your statement. You are saying he has time to cancel. That is true, per the commitment, he can cancel anytime. He will be subject to the termination fee however, as the contract is fully enforceable. There is NOT a 72 hour rule/law that applies.
And how has Dish dropped the ball? The OP admitted he signed the agreement, had service for a day, and then wanted to cancel. That is the OP dropping the ball.
Lastly, and supported by the SCOTUS, every customer has an arbitration clause. Not much a lawyer can do there.
There is no 72 hour rule. There is a cool down period for certain contracts. The courts have ruled that television service, specifically satellite service, does not fall under that in the states that have enacted it. A contract does not have to have anything to do with real money, or money at all. A contract is terms set forth for both parties, agreed to at the time of signing.
Sure, go with that. See how quickly you are laughed out for being an special case. I would recommend you read it with somebody that has reading comprehension. It's publicly available information.
Irony i asked a co worker who practices law. they asked me where your information came from after reading all of the TOC. they could not find your information anywhere in the TOC madness.
Anyways lets wait for OP to get back to us if their is more information we do not know. then we can re evaluate what the proper information to help them out with is. ok?
Your attorney friend asked where it precludes them from a grace period? Or he wasn't able to read where the 180 days is for the protection plan, specifically? I am starting to think your "attorney friend" did not actually read the document.
the "there is no grace period" they could not find.
AGAIN let us wait on OP before we continue this. i do want to know from them if they have more information. PLEASE wait till we get more information from them. this is getting off the complaint and not helping the OP.
If there is no mention of a grace period, then there is no grace period. It is assumed, once a contract is signed, it is fully enforceable. The only time that changes is if it is expressly written. What you posted before would not be expressly, considering it does not mention(in what you posted) what that applies to. So as such, it would not apply to anything, until you post the rest of it that shows.
There is no 30 day policy, and no matter how hard you try, you will not find one anywhere for Dish or Directv. Based on what you describe, you actually do owe the early termination fee.
You really fit your name "MADNESS". You are so rude and unpleasant to people.
So again, you’re saying you signed up for service, it was installed, and cancelled prior to the completion of the agreement?
I think you’re not understanding that there is no grace period. Your defense of “I only had it for one day” is actually what kills your entire case. It’s not about feelings. It’s about what you agreed to in print.
You do not know what you are talking about. I am done listening and talking to you. I do not owe anything I never use dish. You are the worse companies. So many negative reviews and you still did not get it. I feel so sorry for you.
You literally admitted you had it for a day. Are you saying I don’t know what I actually saw you put in print, multiple times? Present a case based on legal or at least reasonable fact, not your opinion about why you shouldn’t owe because it was a short period of time. Show me where in the contract there is a grace period?
id like to see where you found the no grace period rule. i searched on the issue [i never had dish so i had to research it] and found this by dish themselves on their own website.
"You may cancel this Plan at any time by calling [phone number]. New DISH Subscribers: If You cancel this Plan within the first 180 days after activation of Your DISH Network account, You will not be charged the Purchase Price and any applicable new subscriber credits for the Plan will end"
clearly says here, to what i understand, that they will allow you to cancel any time after activation up to 180 for new customers. from what OP posted they canceled right after day 1 of activation, so they had 179 days left in the grace period.
now if there is missing information from OP that we do not know that might change the answer...i dont know that part.
As always i check before i post information incase i am wrong. now if this policy changed and they did not update their website, that is on them and is false advertising.
Context is important. Go ahead and look at what that is discussing. That specific clause is for the Protection Plan. In contract law, if no grace period is listed, then there is no grace period. So unless it is expressly written that there is a grace period for ANY contract, it is fully enforceable upon signing. So can you show where there is a grace period on the specific contract and not the protection plan, which is just an insurance type service plan.
read the discussion and the whole PDF legal agreement. what you state does not exist in the agreement. the TOS has it multiple times stating 180 days for new customers, [if old then it does not use the 180 days.] from what i am reading this was a new account not a existing account. it took dish 2 days to cancel which means they wanted to run the 30 [or 180] days so that OP had no choice but to pay in full.
again i research the topic i post to before i answer. the TOS says new accounts are 180 days from activation to cancel WITHOUT a fee. unless you can produce a TOS that contradicts the one dish has on their website then i cant with 100% certainty not say the OP is not telling the whole truth.
though with that said OP is this a new or existing account before you got dish tv?
Its a fact that one has 72 hours one can cancel ANY so called contract. Which isnt a contract at all, one would have to have real money for a valid contract. Would they not? A federal reserve note is a debt instrument (a debt US CORP owes a private Bank) backed by nothing but ones (real man/woman's) credit. "Express the trust". They are stealing from you. Instruct the Attorney to prove you owe it. Ask him if this is where he wants to be when Jesus comes back...
im not contesting that they have time to cancel. i am saying they do. its the other guy saying they dont. but yeah the figurative ball is in dish's hands which from what this whole complaint says dropped it. so its attorney time from what i can tell.
Can you tell me where this "FACT" is located? If you are talking about the 72 hour lemon law/Cool Down, does not apply to all contracts. It applies to specific contracts, and satellite television is not one of them. Please post the law that changes that.