Menu
Discover Bank / Discover Financial Services company logo
Discover Bank / Discover Financial Services
reviews & complaints
Discover Bank / Discover Financial Services company logo

Discover Bank / Discover Financial Services

502 Market St, Greenwood, DE, 19950, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 1:00 pm
Sun
Closed
ComplaintsBoard
F
6:22 pm EDT

Discover Bank / Discover Financial Services - Credit card

My adult son had a medical issue last september and is incapacitated. I went to court and got legal guardianship of person and of estate. All boxes checked. I have been trying to deal with his bill at Discover and they will not talk to me, they say my paperwork won't allow them to talk to me and they want to talk to my son to get authorization. he is incapacited! I have the power to talk to all of his debtors. Every debtor has responded with kindness and sincerity and is working with me, some writing off his debts. This isn't a huge bill. Around $1100. The last guy I talked to wouldn't even give me the email address of anyone to send info to. I called today and got forwarded to two people, the last one never came back on the phone. The last guy I talked to got ticked off because I tried to tell him that I have no other paperwork. The paperwork I have is from the probate office, signed by a judge. He wants me to go back and get more paperwork? He said I needed to call whoever issued those papers and get better ones! There are no better ones. The letter I got today said they would write it off as a bad debt, but would still pursue payment. AND I could call the number and they would perhaps deal with a smaller amount as a payoff. No they won't. They won't talk to me. They know how many times I have emailed and asked for help. The guy on the phone told me that. But would he give me a better email address or repeat the address I previously had? Nope, nada, nothing. I am a 64 year old mother, trying to help my son during his incapacitation and not getting anywhere.

Read full review of Discover Bank / Discover Financial Services
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.