DirecTVtech support

I just cannot understand why your company continues to employ people who are difficult to understand on the telephone. I was on the phone for45 minutes trying to explain what my problem was that I was having with my DVR. Most of time was spent asking for the person to repeat himself as I was unable to understand him. Several times I just gave up. In the end he told me that this was a problem that company was having. For 4 weeks, I asked? Yes. he responded. Once again I have been disappointed by the services provided by Direct TV. You really need to get people in customer service who speak english that can be understood and you also need to provide satisfactory answer to problems that your customers are having.

Oct 11, 2019

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