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2.0 2197 Reviews

DirecTV Complaints Summary

537 Resolved
1650 Unresolved
Our verdict: When using services from DirecTV with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DirecTV reviews & complaints 2197

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2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV security of customer information

After 4 weeks with ATT Direct TV our private information including account number was used by scam artists. They called to give us a better dead which we would pay with using EBay cards

Tried to call customer service, fraud department, billing @nd any one else I could thing of. Ended up in customer service with a promise to call me back. No call back from them but one from the scammer asking why I haven't purchased the eBay cards

No acknowledgement of issues, not taken seriously about the obvious issue they have with security. This is a known problem and they must have an insider given the speed of obtaining my information

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3:33 pm EDT

DirecTV being charged for movies I didn't order

well on 3/21 by accident there was a charge oe 13 pay for view adult films yes all on the same day this would be impossible i have tried to discuss this with direct tv and got know where i will noty pay for those charges so if you dont or wont remove them you can send me the return info and cancel my service i repeat i will not pay for them you can turn it into collection i still wont pay so if you wish to keep me as a customer you have a choise to make.
Thank you MR Adrian J Erickson [protected]
5001 Meadowview Cr Loves park Il 61111

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5:27 pm EDT

DirecTV called to cancel premium stations except hbo, agent was confused. hung up on me

Customer service rep hung up on me. She was so confused, she did not understand your own policies. I called to cancel premium stations except HBO. IM have called 2 times asking for a supervisor and have not talked with one. I have no time to waste.

if I do not hear back from diret tv by tomorrow, I will cancel service and write an article for my homeowners newsletter (384Homes) [protected] Dr. Don Duford

I am a Costco customer and will advise them of this problem.

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2:22 pm EDT

DirecTV customer service and channel prices

I've spent 3 days trying to get accurate pricing for the channels that are available for my area 29566. After speaking to at least 7 different people and being cut off twice, I still have not gotten an answer to my questions. Made calls from 4/24 /2019 to 4/25/ 2019.
The customer service at Direct TV is non existent. All I want is a list of the packages and the price for each one for my area.How the hell can I change my service if I don't know the cost ?
Man walked on the moon 50 years ago and Direct TV CAN NOT do the simplest of things. Since AT&T took over, this company is a complete disaster.

Wayne Kalisch ACCT # [protected]

A very unhappy customer...

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1:37 pm EDT

DirecTV charging me for service from 3/4/2019 to 3/15/2019

I had Direct Tv at my old address of 1922 Victory Rd Lot 126, I moved to an apartment at 1617 Southland Parkway apt. 1617A, I called and had my Direct Tv service turned off because i had moved, it was to be turned off on Feb. 28, 2019 and i was supposed to have it transfered to my new address, the service tech was supposed to be at my new apartment on Sunday march 3rd, 2019, he didn't show because he couldn't find the place, I called to get someone out to hook up my Direct Tv and had to wait another week and when the guy came he said he couldn't hook it up because he couldn't run the wires under my sidewalk and he wasn't allowed to place it on the aparment building per Managers say so, there for I could not get my direct tv hooked up, so i called and talked to a guy named Ray in the office at direct and explained to him the situation and he told me that there would not be any further billing because my apartment complex will not allow drilling into the wall or or placing a dish on the building or running wires under the sidewalk because of me being handicapped. I got a bill from 3/4/2019 to 3/15/2019 for 35.00 and called and talked to Pedro and them Jasmine and told her all this and that I had wrote down all the information and was told she has no record of that. I had to get another cable provider because Direct tv could not be installed at no fault of mine and my manager will back me up on this as she talked to the service guy herself. I want this bill reversed immediatley or I am contacting the BBB.

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11:17 am EDT

DirecTV billing

On April 15th I called to cancel Directv. Now I have been a Directv customer since the start. I was told they would send boxes for me to return my equipment, of course they tried to offer discount to stay but it would require a new two year contract, no way I said you cost keeps raising and I can get youtubetv for a lot less. So to my surprise on April 25h my credit card was charged $96.50, when I called I was told you can't cancel until the end of a billing period and thiswas payment until May 8th. I was told it is a new policy and the person should have told me that when I cancelled. I was not told anything about that new so called policy. BUYER BEWARE

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6:37 pm EDT

DirecTV service/customer service/billing

Canceled my service on 4/4/19. Returned equipment and received email from att that equipment was received. On 4/18/19 my account was hit with 154.00 charge.
Called customer service, asked for manager. He was rude and abruptly told me there was no way I would be credited anything and my account is still active until 4/24/19 due to new policy.
Despite my cancellation and return of equipment.
Last dime Directtv and/or att will get from me. Going to cancel my wireless accounts and internet services. You think you got over on me, (laugh now), but my cancellations and my friends and family cancellations will hurt att more, (cry later).
Oh, not to mention I will be filing this complaint /experience, on every social media website available to me.

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emily dozier
, US
Oct 05, 2019 9:30 pm EDT

Fantastic. I cancelled my Directv on 8/21/19 after months of spending an hour every other month trying to find out why my bill kept fluctuating, and why charge for late charges, when I was enrolled in auto pay from beginning and when the [censored]s couldn't manage that I switched to them drafting my bank account and they couldn't manage either. I've never dealt with such an incompetent group of people in my life. I'm almost 73 and told the last [censored] I wasn't going to spend the rest of my days with Directv.

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2:01 pm EDT

DirecTV billing, raised my normal billing two plus times as high

I had a normal simple service to watch tv, no extra channels, never watched movies, just basically on and off tv service, local stations. For over two years, I paid 15.50 a month, never was late, always paid about a week ahead, and never had a problem. Acct. #[protected], on first part of april, 2019.
Never received a bill, bank would notify me when payment was due, I pay it, real simple. Never received a e-mail on any billing either.
This month I was notified by my bank that the bill went to 39.95 plus tax, no matter how one figures this, that is double and then some, over my normal bill.
I e-mailed them (legally deaf here) and was told the lowest they could go is still 7.00 plus tax over what I was paying, plus I would have to pay another 45.00 on top of that, to get the lower price. I told them no notice was received about any changes, and I cannot afford this - - was told, "it's only 7.00 plus more"- - I guess I am to poor for this, but 7.00 to me is a large raise in a bill of just 15.50.
Now, I do not have tv because of this, I don't think it is right to raise a simple service this high, with no notice of raise.
They just do not care about faithful paying customers, it shows!

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5:21 pm EDT

DirecTV satellite dish repair, account # [protected]

I reported an issue with my service where I was getting most of the channels but some were completely scrambled. I suspected an issue with my dish and contacted Direct TV's phone number and connected with a computer.

After considerable effort I managed to be connected with a live person that attempted to run me through the same tasks as the computer. After some time, I was connected with the technical service area and arranged an appointment with a Technician.

Technician DVWA443342 arrived on time 2/23/19. After looking at the information on the TV screen he determined the issue was with the dish as I suspected. He then informed me that because of OSHA regulations, he was no longer permitted to climb on the roof of my house where the dish was located and installed by a Direct TV Technician some years before. He was not permitted to leave the ladder and could not reach my dish without climbing on the roof.

We walked around the property with an instrument he had, looking for a clear view of the sky needed to find a new position for the dish. He finally determined that an area of my front yard would work and installed a new jack port on the other side of the house from existing the cable control box, jumped to an existing jack in that bedroom on that side of the house that would connect the newly installed jack with the two units in service.

I was impressed with his ingenuity in solving the issue. All that was left to do was for a different technician to come out the following week to dig a trench for the cable that stretched 40 feet across my front yard and mount the dish on a pool cemented into the ground.

The new technician informed us that the location would not work as soon as the leaves came back in the spring on a large tree the dish was pointing toward. After walking around the area, he found no suitable place and left without a viable solution.

I was very disappointed to discover that one or the other of the two technicians that worked on this issue did not give me a solution. Either the first technician was not careful enough to foresee a problem in the future or the second technician was unwilling to dig a 40 foot trench for the cable.

I contacted a company in Redmond, WA, Advantage Systems, that sent two technicians that were able to move the dish from the yard and mount it to the existing hardware of the old, defective, dish and the system is working as well as it ever has.

It cost me $522.50 plus the $99 service fee for the Direct TV technicians before I could restore adequate service.

I have been a Direct TV customer for over 20 years. I have always subscribed to the HBO package, the Regional Sports package and the NFL Sunday Ticket package. It has now cost me over $500 to continue that relationship.

I understand that Direct TV cannot ignore OSHA regulations, but I believe with the number of dishes installed on roofs across the country that are there because of the difficult location of the houses being serviced, that some effort should have been made by Direct TV to certify a group of technicians to handle these unique situations.

I have had very limited contact with Direct TV over the years because the service has been reliable and my couple of issues have, in the past, been quickly resolved to my satisfaction.

This has been an unpleasant and expensive exception. At the very least, I would like the $99 service charge that failed to resolve my issues to be reversed and any other good faith compensation be awarded to a long time customer.

Thanks

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2:55 pm EDT

DirecTV i've been cheated of my refund due

Opened a DirecTV account on 10/25/2016 and fulfilled the 2 year commitment. I was debited $127.99 on my Amex card 11/30/18 for December 2018 service & then I cancelled 12/5/18. Was told I would get a refund of the December bill minus any days used. Last 4 emails of the bill shows a credit of $127.99 and several chats with DTV confirmed they would send me that amount. Never received. Previous chat 3/13/19 confirmed that they would send me a gift card for that amount. Never came. Chat today 4/16/19, THIS rep claims it was never owed to me. Claims it was for a past balance, which is false as one pays in advance, not in arrears for service. I will never use DTV again nor recommend them; in fact, I will tell everyone I know that they are willing to cheat their customers.

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12:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV phone call

On tuesday, 3/9, I had a call from directv. The agent said that because I was a loyal customer that hbo would be added to my service for one year, free of charge. I said ok. Then on saturday, 3/13, an email from directv appeared thanking me for asking for hbo/cinemax at $15.99. I called immediately but without satisfaction. I understand that the original phone call was not recorded, leaving me with little recourse. But I feel that I was scammed. Also my wife wants to keep it. I would appreciate it if the original offer that was given to me on the phone would be put in place.
Customer account#[protected]
Thank you for your consideration, tom bradley

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7:20 pm EDT

DirecTV erroneous early termination charge

Leon Bowers 261 Gale Ave Clarkdale Az 86324. Directv acct.#[protected]. My service ended on Jan 30 2019 after 10+ years.In Jan 2019 when I spoke to the agent about ending service and the end of the billing cycle, she told me the I was not under any contract agreement and proceeded to offer incentives to remain with Directv and I declined. My equipment was returned thru UPS on 2/7/19, Ref.# B2790P20190207115405. I have received 3 bills since Jan's termination charging an early termination fee. I have not been under a contract for years. I called customer service 3x to resolve this problem.On 3/7/19 I was told that the charges
of $440.00 would be reversed with the Reference # [protected]-521R2. On 4/5/19 I received another bill for $440.00. On 4/10 I spoke with Humberto I.D.#DZ9HTZ7 and he said that the previous agent was not authorized to reverse the charges and that Directv Corporate has reinstated them. I have not agreed to nor have I signed any contractual agreement. In December 2018, a replacement Whole Home DVR was sent to me to replace a"Faulty"unit. That replacement service fell under my Protection Plan of service that I paid an additional charge for. There is no basis for this early termination charge and I feel insulted that your customer service dept. has no credibility, integrity or trustworthiness. I have always paid my bone fide obligations and I will continue to preserve my excellent credit status.
Leon Bowers
[protected]@aol.com

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Update by Leon Bowers
Apr 11, 2019 4:22 pm EDT

The Office of the President of Directv satisfied my complaint within 24hrs of my submission to them.
He was very responsive and courteous and immediately corrected in charge.
Thank you Directv
L. Bowers

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4:23 pm EDT

DirecTV early cancelation of contract I did not know I had.

I took a 2 year contract with Direct TV in 2014. As far as I knew I could cancel anytime I wanted to without being charged an early cancellation fee after those 2 years were over. This past Friday I get a call from a collection agency saying my payment was delinquent. It was always drafted from my bank account. I talked with Direct TV this morning and they said I had to pay the $188.00 before they would close the account. I just don't think that is right. My husband died a few months ago and I could sure use the money in a better way. That is why I was dropping it. I should have been told that I was in another contract.

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10:46 am EDT

DirecTV early termination fee they claim I agreed to

One month before I completed my two year contract DirecTV sent an offer to pick up a receiver to view 4K channels with no obligation. I then completed my 2 year contract and stayed with them 2 months after that, then decided it was too expensive and they had no bundles to offer. As I disconnected my service they claim I owe them 226.00 for an early termination fee. They had nothing to show that they informed me of that. I am smart enough to NOT have signed up for another 2 years when I was shy 1 month of completing my contract. I paid my bill every month ON TIME without fail and this is what they want to do. I complained and finally some Wendy Employee #WS5462 said that ultimately I had to pay the fee.

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11:25 pm EDT

DirecTV tv channel service

Direct TV Account #[protected]
Larry Plott
230 Snoopy Drive
Madison, NC 27025

Ref: Customer Service Call 4/5/19 ~9:30pm

To whom it may concern,

I called your customer service department and spoke to ‘Chad' and ‘Nathanial' about several issues:

1. The channel system apparently dropped out about 50% of my channels. As a result, none of my recordings on those channels have successfully recorded over the past weeks. Because I travel, I was unaware of all of the channels that were not working. The result is that I have several weeks of recordings that do not work. Although ‘Chad' did successfully reboot my channels so they work now, when I asked about a partial reimbursement for the $100 I spent the previous month I was told they could not help me. I was amazed that they could not accommodate a reimbursement since it was a system and equipment all "owned" by Direct TV. Very poor customer service.
2. Extremely poor service where they refuse to provide contact information to escalate issues. That is inappropriate. I audit customer service departments for Aerospace, Automotive and simple ISO quality standards and rarely find services that refuse to provide contact information that will allow for pursuit of complaints when the customer is not satisfied.
3. No one could explain the triangles that now populate the channel box (far left) in the channel guide. What is going on when service representatives do not know the system they are supposed to explain? Over-all the customer service was very poor. I would still like to know why I have triangles in the upper right corners of the box.

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3:02 pm EDT

DirecTV a movie

I called direct tv on march 30th and rented a movie. I was told I would have it for 48 hours. They turned it off after 2. I called and talked to some one in customer service I got the run around and she was rude. She told me that there was nothing she could do because the name is in my husbands. All I wanted was for the movie to be turned back on or don't charge me $5.99 on my bill. The customer service rep would not help me! I'm very upset that they can charge my account for a movie that they would not turn back on for me! Plus I was told that I would be charged another $5.00 for talking to someone

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7:53 pm EDT

DirecTV no access to fox networks

I would like to know when FOX network service will be restored so I can decide whether I need to change my provider. It is ridiculous that the charges remain the same with no access to all channels subscribed for in the package for which I pay. There are many programs I enjoy on the FOX networks so get the lead out and restore the service! I believe it has been about three weeks now without the FOX service so DirecTV is falling lower and lower on my list of good providers. Your customers should be kept informed of what the problem is and how you plan to resolve this situation.

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9:15 pm EDT

DirecTV Signed up for direct tv last month

I signed up for direct tv last month being told I would get the 1st. 10 days for free and would give me a free month more to try it out. Lies, lies, lies! Got my credit card statement yesterday and was charged $40.00 on the 4th. Of march. I have not even tried to get on and don't like how I was talked into trying direct tv. Now I
Can't even talk to a live person about this so i've called my credit card company and have put in a spam report. Please remove any and all charges to my account kathy m cabanag with the last 4 digets being 7119. Please let me know this has been done by e-mail [protected]@charter.net Thank you

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6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

DirecTV complaint

I am writing a second time in reguards to overcharges from DirectV. I am being billed for payments I have already made. The false charges are for the months of October and November, 2018.
In previous conservations, I made them aware that I was being overcharged. They responded by saying I had missed payments for October and November 2018. Knowing that to be incorrect, I searched and submittted cancelled checks for both months. There were two in September. September 4, check #9689, for $67.44 and October's payment submitted 9/25, for the same amount. The 9/25 check was for meant for October. November's check was submitted 10/29, for the same amount, meaning I had not missed a payment. Per their request, I mailed copies of the checks registered mail and have a signed receipt. Yet even today, after talking with Annette, employee #SG643F, I am still being charged. Please, I need your assistance.
Allen E> Harrell

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5:00 pm EST

DirecTV Payment problem

I have been trying to solve a payment problem with directv since November 2018.
They are charging me for two payments that I have made. I have provided the cancel checks in a receipt required package which they received on January 14, 2019, and have done all they have asked without results.

The payments are for October and November 2018. October was submitted on September 25, and cashed by them on 9/28. November was paid on 10/29/18, and cashed on 11/05/2019. I have provided both cancelled checks and have had several conversations with them, the last today with an Annette, employee, #sg643f, still no results. If I need to provide you with the checks I will. Still my account remain overcharged, and I am refusing to double pay for payments already submitted..
Whatever help you can provide would be appreciated.

Allen Harrell
[protected]@att.net

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DirecTV Customer Reviews Overview

DirecTV is a digital satellite TV service provider offering a variety of channels and packages to customers across the United States. Their services include live television, on-demand content, and digital video recording capabilities. Subscribers can choose from different tiers, which provide access to sports, movies, and premium networks, depending on the selected plan. DirecTV also offers streaming options through its app, enabling viewers to watch content on different devices. The company caters to a diverse audience seeking customizable entertainment solutions for their homes.

DirecTV In-depth Review

Pricing and Packages: DirecTV offers a range of pricing options and packages to suit different budgets and preferences. Their pricing structure is transparent, with clear information on the costs associated with each package. Customers can choose from various package options, including basic, mid-tier, and premium packages, each offering different channels and features. The value for money offered by DirecTV's pricing is generally considered to be good, with competitive prices compared to other providers in the market.

Channel Selection: DirecTV provides a comprehensive list of channels, catering to a wide range of interests and preferences. Their channel lineup includes a diverse selection of entertainment, news, sports, and lifestyle channels. Additionally, DirecTV offers premium channels and sports packages, allowing customers to access exclusive content and live sporting events. The variety and diversity of channels offered by DirecTV are highly regarded by customers.

Equipment and Installation: DirecTV's equipment is known for its quality and reliability. Customers have reported positive experiences with the performance of DirecTV's receivers and remotes. The installation process is generally smooth and efficient, with professional technicians handling the setup. DirecTV also provides customer support throughout the installation process, ensuring any issues or questions are addressed promptly. While there may be additional fees or charges related to equipment and installation, they are clearly communicated to customers upfront.

Customer Service: DirecTV's customer service is responsive and effective, with representatives available to assist customers with their inquiries and concerns. Customers have access to various support channels, including phone, email, and online chat. The helpfulness of customer support agents is generally praised by customers. Based on feedback and reviews, customer satisfaction levels with DirecTV's customer service are generally high.

Reliability and Signal Strength: DirecTV's signal is known for its reliability and consistency. Customers have reported minimal disruptions or outages in their service. The signal strength may vary slightly depending on the location and weather conditions, but overall, DirecTV provides a strong and stable signal. Any reported issues or outages are promptly addressed by DirecTV's technical support team.

On-Demand and Streaming Options: DirecTV offers an extensive on-demand library and streaming capabilities. Customers have access to a wide range of movies, TV shows, and other on-demand content. The user interface is user-friendly, making it easy to navigate and access on-demand content. While DirecTV's on-demand library may not be as extensive as some other streaming services, it still offers a satisfactory selection of content. The quality of streaming is generally good, with minimal buffering or playback issues.

Contract Terms and Cancellation Policy: DirecTV's contract terms include a specified length, typically ranging from 12 to 24 months. Early termination fees may apply if customers cancel their contract before the agreed-upon period. The cancellation policy is transparent, with clear information on any associated charges. While some customers may find the contract terms restrictive, others appreciate the stability and benefits offered by longer-term contracts. Overall, DirecTV's contract terms are considered fair and flexible.

Overall User Experience: The overall user experience with DirecTV's services is generally positive. Customers appreciate the wide range of channels and packages available, as well as the reliability of the signal. The quality of customer service and support is highly regarded, with prompt and helpful assistance provided. While there may be some limitations in terms of on-demand content and contract terms, DirecTV is still considered a reputable and reliable service provider in the industry.

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