DirecTV
reviews and complaints

On tuesday, 3/9, I had a call from directv. The agent said that because I was a loyal customer that hbo would be added to my service for one year, free of charge. I said ok. Then on saturday, 3/13, an email from directv appeared thanking me for asking for hbo/cinemax at $15.99. I called immediately but without satisfaction. I understand that the original phone call was not recorded, leaving me with little recourse. But I feel that I was scammed. Also my wife wants to keep it. I would appreciate it if the original offer that was given to me on the phone would be put in place.
Customer account#[protected]
Thank you for your consideration, tom bradley

Leon Bowers 261 Gale Ave Clarkdale Az 86324. Directv acct.#[protected]. My service ended on Jan 30 2019 after 10+ years.In Jan 2019 when I spoke to the agent about ending service and the end of the billing cycle, she told me the I was not under any contract agreement and proceeded to offer incentives to remain with Directv and I declined. My equipment was returned thru UPS on 2/7/19, Ref.# B2790P20190207115405. I have received 3 bills since Jan's termination charging an early termination fee. I have not been under a contract for years. I called customer service 3x to resolve this problem.On 3/7/19 I was told that the charges
of $440.00 would be reversed with the Reference # [protected]-521R2. On 4/5/19 I received another bill for $440.00. On 4/10 I spoke with Humberto I.D.#DZ9HTZ7 and he said that the previous agent was not authorized to reverse the charges and that Directv Corporate has reinstated them. I have not agreed to nor have I signed any contractual agreement. In December 2018, a replacement Whole Home DVR was sent to me to replace a"Faulty"unit. That replacement service fell under my Protection Plan of service that I paid an additional charge for. There is no basis for this early termination charge and I feel insulted that your customer service dept. has no credibility, integrity or trustworthiness. I have always paid my bone fide obligations and I will continue to preserve my excellent credit status.
Leon Bowers
[protected]@aol.com

I took a 2 year contract with Direct TV in 2014. As far as I knew I could cancel anytime I wanted to without being charged an early cancellation fee after those 2 years were over. This past Friday I get a call from a collection agency saying my payment was delinquent. It was always drafted from my bank account. I talked with Direct TV this morning and they said I had to pay the $188.00 before they would close the account. I just don't think that is right. My husband died a few months ago and I could sure use the money in a better way. That is why I was dropping it. I should have been told that I was in another contract.

One month before I completed my two year contract DirecTV sent an offer to pick up a receiver to view 4K channels with no obligation. I then completed my 2 year contract and stayed with them 2 months after that, then decided it was too expensive and they had no bundles to offer. As I disconnected my service they claim I owe them 226.00 for an early termination fee. They had nothing to show that they informed me of that. I am smart enough to NOT have signed up for another 2 years when I was shy 1 month of completing my contract. I paid my bill every month ON TIME without fail and this is what they want to do. I complained and finally some Wendy Employee #WS5462 said that ultimately I had to pay the fee.

Direct TV Account #[protected]
Larry Plott
230 Snoopy Drive
Madison, NC 27025

Ref: Customer Service Call 4/5/19 ~9:30pm

To whom it may concern,

I called your customer service department and spoke to ‘Chad' and ‘Nathanial' about several issues:

1. The channel system apparently dropped out about 50% of my channels. As a result, none of my recordings on those channels have successfully recorded over the past weeks. Because I travel, I was unaware of all of the channels that were not working. The result is that I have several weeks of recordings that do not work. Although ‘Chad' did successfully reboot my channels so they work now, when I asked about a partial reimbursement for the $100 I spent the previous month I was told they could not help me. I was amazed that they could not accommodate a reimbursement since it was a system and equipment all "owned" by Direct TV. Very poor customer service.
2. Extremely poor service where they refuse to provide contact information to escalate issues. That is inappropriate. I audit customer service departments for Aerospace, Automotive and simple ISO quality standards and rarely find services that refuse to provide contact information that will allow for pursuit of complaints when the customer is not satisfied.
3. No one could explain the triangles that now populate the channel box (far left) in the channel guide. What is going on when service representatives do not know the system they are supposed to explain? Over-all the customer service was very poor. I would still like to know why I have triangles in the upper right corners of the box.

I called direct tv on march 30th and rented a movie. I was told I would have it for 48 hours. They turned it off after 2. I called and talked to some one in customer service I got the run around and she was rude. She told me that there was nothing she could do because the name is in my husbands. All I wanted was for the movie to be turned back on or don't charge me $5.99 on my bill. The customer service rep would not help me! I'm very upset that they can charge my account for a movie that they would not turn back on for me! Plus I was told that I would be charged another $5.00 for talking to someone

I would like to know when FOX network service will be restored so I can decide whether I need to change my provider. It is ridiculous that the charges remain the same with no access to all channels subscribed for in the package for which I pay. There are many programs I enjoy on the FOX networks so get the lead out and restore the service! I believe it has been about three weeks now without the FOX service so DirecTV is falling lower and lower on my list of good providers. Your customers should be kept informed of what the problem is and how you plan to resolve this situation.

I signed up for direct tv last month being told I would get the 1st. 10 days for free and would give me a free month more to try it out. Lies, lies, lies! Got my credit card statement yesterday and was charged $40.00 on the 4th. Of march. I have not even tried to get on and don't like how I was talked into trying direct tv. Now I
Can't even talk to a live person about this so i've called my credit card company and have put in a spam report. Please remove any and all charges to my account kathy m cabanag with the last 4 digets being 7119. Please let me know this has been done by e-mail [protected]@charter.net Thank you

I am writing a second time in reguards to overcharges from DirectV. I am being billed for payments I have already made. The false charges are for the months of October and November, 2018.
In previous conservations, I made them aware that I was being overcharged. They responded by saying I had missed payments for October and November 2018. Knowing that to be incorrect, I searched and submittted cancelled checks for both months. There were two in September. September 4, check #9689, for $67.44 and October's payment submitted 9/25, for the same amount. The 9/25 check was for meant for October. November's check was submitted 10/29, for the same amount, meaning I had not missed a payment. Per their request, I mailed copies of the checks registered mail and have a signed receipt. Yet even today, after talking with Annette, employee #SG643F, I am still being charged. Please, I need your assistance.
Allen E> Harrell

I have been trying to solve a payment problem with directv since November 2018.
They are charging me for two payments that I have made. I have provided the cancel checks in a receipt required package which they received on January 14, 2019, and have done all they have asked without results.

The payments are for October and November 2018. October was submitted on September 25, and cashed by them on 9/28. November was paid on 10/29/18, and cashed on 11/05/2019. I have provided both cancelled checks and have had several conversations with them, the last today with an Annette, employee, #sg643f, still no results. If I need to provide you with the checks I will. Still my account remain overcharged, and I am refusing to double pay for payments already submitted..
Whatever help you can provide would be appreciated.

Allen Harrell
[protected]@att.net

On Jan 18, 2019 I called and cancelled my Direct TV account. I mailed back all of their equipment. On Jan 28, 2019 my account was robbed of 117.99 for Direct TV monthly service charge. I called and talked to Customer Service for 40 minutes. They promised to refund my money, and to stop stealing from my account. On Feb 26, 2019 again my bank account was robbed of 117.99 for Direct TV monthly service charge. I again called and talked to Customer Service, and have again been told that they are refunding my account and will not steal money from me again. having heard all this last month, I doubt they are being honest with me this month.

Date: 2/26/19; times: 5:13 (1 hour 25 minutes); 7:10 (38 minutes); 7:49 (24 minutes)

Account associated with [protected]

Allow me to layout what transpired today, date: 2/26/19; times: 5:13 (1 hour 25 minutes); 7:10 (38 minutes); 7:49 (24 minutes) are the times and lengths of my phone calls.

I received my new bill and it has me paying approximately $10 more than expected. As explained to the various representatives, the new receiver installed by the repairman, was a new $10 charge and that was not explained to me. I was already receiving a $10 credit that had nothing to due with the receiver. I don't have an option to have a standard receiver as AT&T is upgrading. I am on a fixed income and was asking for some assistance at this point. When I called at 5:13 pm., the representative sent me to a supervisor for further help, who transferred me to a Loyalty program specialist. That specialist sent me to the "backdoor" receiver department, who said, "The people who could help with that would be the Loyalty program. " He transferred me back to the Loyalty program where I reached Steve. He was very nice and cordial. My problem is he removed my insurance plan of $8.99, in order to make me feel better about my bill. My new bill would be $59.98 + tax. He even went so far as to calculate the tax amount of $4 and change. I specifically ask, "Nothing changed on my account?" His response, "Nothing changed." Out of habit I called AT&T customer service to confirm the new billing. This is when I encountered Stephanie, who initially said, there is no change in my billing. I asked her to check the notes on my account, where she replied, no notes. I asked for a supervisor because I had just spent over 1 1/2 hour on the phone, only to be lied to. She miraculously found the information, refusing to send me to a supervisor, claiming none was available. I explained I wanted to file a formal complaint against Steve at the Loyalty department. She tried to handle my call and walk me through the bill. I allowed her to try, but still wanted to talk to a supervisor and file a complaint. I adamantly explained that I would wait for a supervisor. She again tried to walk me through the bill, where I found the CHANGE. He had removed the $8.99 insurance WITHOUT my permission. Now, I really wanted a supervisor. She wanted to place the insurance back on my account. I explained absolutely NOT. Not until I file my complaint. She wasn't hearing this. She proceeded to place me on mute. I asked her to remove me from mute and she did. She proceeded to talk to me again about my bill, asking me if I needed a calculator. A calculator? I said, "No." "I do not need a calculator, I need a supervisor. " She still said no supervisor was available. She proceeded to place me on HOLD I assume, because she never came back on the phone after 38 minutes. I hung up, after asking several times, for her to come back on the phone. I called back (the 3rd and final time) and spoke to a representative, who immediately transferred me to a supervisor by the name of Tony. He looked up "Stephanie's" name and filed the complaint against her for not transferring me to a supervisor and for muting/putting me on hold. He also filed the complaint against Steve in the Loyalty department for removing my insurance without authorization. I have been a customer of AT&T for over 30 years. NEVER, ever have I received service like this. If I had a choice, I would find someone else. Unfortunately, AT&T has the monopoly on the Korean programming that I currently have. So, if there is any assistance you could provide, I would greatly appreciate it. Thank you in advance.

Working for a government entity, I am used to paying recurring billing online. I usually spend +/- 5 (five) minutes for the multiple dish tv bills I regularly pay every month: the sole / only direct tv bill I now pay took +/- 30 minutes to pay solely because directtv has _no_ online payment options for commercial/ government accounts. I have to rely on a direct tv contractor (commercial call center dba directtv's "customer service department").
I wish to heck that
A) the powers-that-be at att direct tv would get their collective heads out and offer commercial/ government accounts to pay online as they do for residental customers and
B) at&t direct tv would list contact info for an actual att direct tv _employee_ rather than (hiding behind) a commercial call center - perhaps there would not be as many complaints filed on a public forum and customers would stay with att direct tv. As I previously stated, dish tv offers this & superior quality to boot.
Come on att, it's the 21st century!
Please contact me for further elaboration - but I will not hold my breath.
You have my contact info listed under my account number.
J. Davison, phx, az

i did call direct tv to waive an incorrect charges i was suppose to have an installation today but they put a wrong service device when the technician try to change it theres a charges showing up i was told that there will not going to have any charges i was in the line for almost 2 hours and they keep transferring me to different agent i was transfer to nick and told him i want to talk to a supervisor and he keep declining me to transfer to a supervisor and was very rude to me he said theres only one supervisor and the supervisor was on a meeting he put me on hold and dont comeback to me this is such an inconvenient and i wanna get compensation and i want the agent to make sure he was coach his the kost rude agent i ever talk too

I live in Kaufman and at approximately 8:50 am I was stuck behind one of your repair vans. This driver was going drastically under the speed limit and because of double line, I could not pass him for a while. Once I got home (only a half mile from where I passed him) he was still so far behind he wasn't even in sight yet. Then a minute later here he comes still tootin down the road but now he had 3 cars stuck behind him and one that had obviously lost their temper and was doing an illegal pass just to get away from him. I got that on film. Slow drivers are just as dangerous as speeders...if not more so. They incited road rage and make people late to where they need to be. I did not get the van number but he was driving down FM 987 at 8:50 this morning. Can someone please take him off the road? He was going so slow it felt like it was either on purpose or he must be a 98-year-old man with his license being taken away long overdue. If you'd like to see the video of the people passing him I'd be glad to share. It's not the greatest video but it is enough to prove my point.

Please stop playing the same movies on the Stars Encore Western Channel. We pay for this every month - each night, weekend it is the same movies. Lonesome Dove, Streets of Laredo, and John Wayne.

Western Movies consist or more than these. It's Black History Month. There are a lot of Black Westerns.

The Stars package is a separate charge in addition to HBO. Please provide different movies.

Your equipment is freaking trash. When you're selling or providing a service, I would expect the product to last longer than 9 days. I tried to tell my spouse it was a bad idea switching back to you. He obviously didn't listen. If we would have stayed with Dish, I would have working equipment. Now I have to wait for YOU to show up and fix your [censored]ty equipment. Again... An entire weekend in an area where we can't even watch regular tv. Complete [censored]...

I cannot wait to get off directv. I absolutely hate this service. I have had multiple services such as brighthouse and cox cable. I do have the national geographic channel #276. The westminster dog show was scheduled to be on national geographic channel. I did not get it. I called directv to ask why. I was told that I would have to contact national geographic/ century 21 network to ask why!
Are you kidding me? It is directv I pay a bill to. It is directv that needs to find out why. There are so many other reasons I hate directv. It does not do any good to contact them. They give you a run around and are not any help what so ever. Why does anyone pay for a service that will not assist you? No service, lies and rude when you call for assistance. Can not wait to get rid of directv!

For the past month I have had an issue with ABC, NBC, and CBS channels. In the middle of any show the tv freezes.I have called Direct TV technical support and have been telling me the problem is the FCC. On Tuesday I called technical support and they told me to call the FCC. I spoke to a nice woman there and she said only people who have tv antennas have t he problem not cable or satellite.In fact the technical support person told me the problems were in New York, Arizona and Alabama. Yesterday I connected with Direct Tv technical support and the girl had me reboot my box. It worked but I discovered I was talking to a person from the Phillipines.On my screen I had shows that you would have to pay money for like Dr. Phil.She finally connected me with someone in the USA named Eric.He took care of the issue.
I have never been connected to anyone outside the states before.
You do not have competent techs.Why blame someone else for your mistakes. I think I should get a reduction in my bill for this travesty.

During tonights State of the Union address to the Nation, DIRECTV (on Stream) made me watch it on Fox News Channel. No matter what channel I picked. I tried local 7 WXYZ-TV Channel 7, CNN, and MSNBC. The channel kept changing, from my choice, to 360/Fox News.

I have never supported nor watched that channel. I'd like to know how my viewing was manipulated and why?