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DirecTVcharges on my bill

1
S Aug 06, 2018

On 5/21 I was charged for install/dish to a location that had previous service and a dish in place. I have been a customer since 2012. I was charged for a dish that was already there. $199.00 and told that I should have told them there was already a dish there. Really? When I called they could see there was service there and I had to wait until the previous customers cancelled their service. This is crazy and fraudulent charges.
I want a credit for this amount. My total bill is $669 for cable!!! This is outrageous.
I was told on 7/27 that I could get a credit, then on 8/6 I was told there was no record of that or "notes" and they couldn't do anything to help me.
Awful customer service.

[protected]@yahoo.com

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