Had Direct TV installed 2 years ago and 2 weeks ago I informed them I was cancelling my service with them. They informed me I still had 1 year left according to there records.
It seems that a year ago my DVR died and I replaced it with one I purchased from Ebay and that caused my contract to be extended fot two more years.
No one told me this and when I contacted them 3 weeks ago before canceling the service they informed me that they would reset my contract to it's original date and there would be no cancelation charge.
After getting off the phone with Mechall 8972 I was told that I was lieing and no one ever reset my original date.
TRUST nothing what they say,
My advise is stay away drom these thieving liars and always get emails don't take there work.
i have wires running through my bed room down the hall way - down side off wall to liveing room my family have triped more than once there is going to be a bad accedent. But they can take my money for service and (professional install.] but they used my old wireing that I had put in myself. they charged me for a add on box, then told me I would have to pay for wireing. they never wired the first box. they keep saying it is nothing wrong with the box I know its because they never ran new wire they used my old line that I had with my channel master dish.
I called on Thusday 11/5/09 and set up an appointment to have the system checked. Friday 11/6/09 the technician called about 6:00pm to confiirm appointment for Satuday 11/7. 20 minutes later a computer calls confirming an appointment for Sunday. Somehow in 20 minutes the company just arbitraily decided to move my appointment 24 hours later without notifying me in any way, shape or form. Then when I talk to a supervisor she gave some ###-in-nine excuse that that was the date that was originally set up. So in actuality she was calling me a liar as well. This company cannot be trusted and their customer service attitude sucks. I DO NOT recommend them for anything. Further when we have lightning in the area we can loose satellite TV for up to an hour and they bloame it on mother nature and refuse to credit my account for lack of service. Now is this piss poor attitude or what?
I ordered direct tv six months ago because i saw the deals for cable for $29.99 a month. I ordered that along with the cheapest internet they have which is $49.99 a month plus a $200.00 non refundable purchase of satellite equipment. They told me that came with wireless internet so i assumed a would be getting a router. Wrong. They don't provide or even let you rent a router so i had to buy one for $50.00. They said that i could receive up to four boxes for my house when i signed up (You have to pay in advance for everything) when the technician arrived he would only give me one box because i only had one television there since i had just began moving in. When i called the next day to get another receiver they said it would be $200 for another receiver and $50 to have it installed. Also, my first few months bills were for $130 because that $29.99 was a load of crap. You have to go online and request a rebate and it takes two months before the rebate starts being applied to your bill. Within the first two months with direct tv i spend over $700 to have basic cable and internet. Ridiculous. And it is the slowest internet i have ever had. I live in an area where they only offer direct tv so i had no other option but to sign a two year contract because that is the only way you can get service with them. This is the most screwed i have ever felt by a cable or service provider. ###. Beware!
I cancelled my service with direct tv april 30th, 2009. Found out in may they had not cancelled, so it was cancelled again. I was told by direct tv in may 09 i was owed a refund of $73.35 which i would not receive until after sept 4, 09 because it would take that long to process. Evidently direct tv has no personnel which is trained to give refunds & it takes 6 to 8 weeks to train them. Just my opinion. Have called customer service & billing 6 times since sept, each time i have been told my refund was being escalated higher up and i would receive my check within 10 days. It is now nov 5th, i have just called direct tv again and spoke with a supervisor named jacob and once again been told the same thing. It amazes me that each & every month i receive a statement from direct tv showing they owe me the refund, but they can't send the check and be done with it. I believe now all customer service reps and the entire billing dept. With direct tv is trained by direct tv to lie, put you off and then laugh their heads off when they get off the phone with you on how they just scamed you again. I also believe there must be something we can do as previous customers and consumers even if it means filing suit which will be a good bit more than what the refund owed, but now it has come down to the principal of thing. I realize direct tv assumes if they put you off long enough you will give up. Where are the laws put in effect by the lawmakers of this country against such blatant, arrogant dis-repect for consumers by direct tv?
It is time direct tv be taken to task in a court of law and i for one have the documentation & recordings to prove all i have stated.
I called about a problem, she said it would be resolved 10 hours from now at midnight, guess what, the next...
My 90 year old parents had Directv for 21 days. I signed them up using my credit info. Directv lied to me and misrepresented their service to me so badly, that I would not believe it had I not heard it with my own ears. They lied about:
1. Their website and Dominic (customer rep) promised a free DVR. When it was NOT delivered I called about it 4 times and each person gave me a different story until the 4th person I spoke with finally told me that I did not request it during sign up so now must pay $179.00 with a $99.00 rebate.
2. Since my parents are 90 I drilled them about the contract terms and was lied to: " No contract. $20 max fee for canceling at any time"... actually they are trying to collect $20 for 24 months and I now have their personal credit company after me for $499.00.
3. The website and Dominic (customer rep) promised a rebate for a year from $55 to $35. However, The website rebate sign up page did not work. The phone calls made did not work
but, an email did work and after 14 days we received a card stating we had a rebate, but, the bill received still showed $55...so back to the phone.
This service was CX after 21 days because my 90 year old father could not operate the remote control and was unable to turn on the TV, Turn off the TV or to change the channel. Frankly I could not operate it either though my younger sister had no problem.
During that 21 days, I was on the phone trying to resolve the above issues a total of 8 hours. I was treated very rudely, was exhausted, frustrated and sick of dealing with obnoxious and unhelpful people.
If you deal with this company, record all your phone conversations.
I am off to hire a lawyer to deal with this mess...beware!!!
Direct TV installed 04/01/2009. Not satisfied. Canceled on 04/03/2009. Charged my account $416.29 for early cancel fee. In all the many calls to Direct TV did they say there would be this huge charge. Causing my bank acct. to overdraw. Filed a fraud claim, ordered a new atm/debit card, sent registered letter to direct tv. Found out direct tv can charge $500 if you move your service with them or customer dies!!! Don't buy Direct TV service unless you can be "joined at the hip" for a 2 yr. commitment.
I am making a compalint about Direct TV. I signed up with them in February 2009. No problems with them at all. On September 8, 2009, I phone the Customer Care unit to tell them that I will phone in my payment on September 12, 2009. Septembeer 11, 2009, I was in the grocery store shopping, got in line to pay for the groceries. Items were rung up and I had a total of $77.00 grocery bill. I used my Visa (ATM) card to pay and my card read that I did not have any available funds in my account. I told the cashier to try the card again, because something had to be wrong. Nevertheless, embrassed and humilated in front of people of my card rejecting. I went to the nearst ATM to do an inquiry on my account. The machine told me that I was $583.00 negative in my account. Well, I hac to pay for the groceries with cash. thankk God that I had the funds with me to pay. I hurried home and turned on the computer to my banking account and saw that $771.80 had been taken out of my account by Direct TV. I was pissed to to all hell, immediately I phone Direct TV on September 11, 2009 aroung 10:00 p.m. and these were the things that I was told. I was told by Irish [protected] that sice I owed $131.00 and had not paid for August/ September, they thought that I was buying out an early contract, therefore they charged me $360.00 early contract agreement being broken, $255.00 for recievers. Again this should have never happend, because my call on 9/8/2009 stated that the bill would be paid on Saturday 9/12/2009. The Customer Care people were very rude and had no comapssion. Iwas told the they would take $117.76 from the $771.00 that I had on the books. I renewed that account on September 11, 2009 for I was told that would be the only way that I could get my money. After renewing contract, I was told that I would get my money in 8 to 15 business days. Still PISSED to the max. by this time is midnight and no money, I did not have $771.80 checking account but the bank paid $ 583.00 and I had the rest in the account. September 15, 2009 made a calll to inquire on the status, Then I was told that it would take 30 days, soon October 15, 2009 again I should have the money posted tin my account. I went over the last 4 digits of my Personal Checking Account. Time went by, they didnt put the money in my personal account, they put it in my account for Direct Tv, which was very misleading and diffrent accounts. I was apoligized to for the mis representation that I had been given but my money started to dwendle away. $654.04 went down to $572.25( a paymment was taken out of my money that should have been sent to me. Well, I got my paychcek taht is depostied directly to my checking acount each payday. Now I owed the bank and the bank ended up taking my whole pay that weck and I still owed the an additional $88.00 If Direct TV had been located in Birmingham, I would have been at he door the next day. I am mad as hell because I have never seen anything like this in my life. Now on 10/6/2009, I spoke with Kelsey and Alex(Supervisor) going through the whole process again. They told me that I was upgraded on 9/15/2009 and in 30 days from there which is October 15, 2009 I would recieve my money in my account. Broke, discussed and needing my money NOW!!! The 15th of October fell on Thursday, I waited to 10/19/2009, called and spoke with Michael [protected] and he told me that I would be getting back $508.76, I raised hell cause I had been lied too and made a fool out of. Michael evently transferred me to Supervisor Dominick, he stated as of 10/19/2009 no one had put in a request to put my money back onto my card. Then I asked how long would it be before I get my money, Dominick told me it would take 15 days. he calculated it to be November 9, 2009. I asked him if I didnt get the money then and 2 days later was time for a payment, whould they take the money away from me again, he answered yes, as long as your money is still and there is a cerdit on your Direct TV account, they would take more money out of my account. On November 9, 2009 it wil be 45days waiting for my money to be put back where they took it from. I am not guarateed as I was earlier my Kelsey that the refund request was submitted for $572.25 and that was promised and assured that is what I would get back. Now everything Dam thing is wrong cause my money is noe fading where I need it for my family.All Customwr Care and Supervisors that I spoke with about my problem, ended up being a liar. God does not like for his children to be used for nothing or nobody, Only Him. I will stay in the contract til the end, but at the same time if I'm asked about your company, I would say that dont get the service because it's a rip off and sucks. I will contacting my lawyer and Six On Your Side TV station, Consumer Protection Agency, Chamber of Commerece, Six On You side to let them know how I was treated unfairly about my money, when I'm a single parent(head of house) with 1 child in school. I guess you cant imagine working aLL WEEK AND SOMONE TAKE YOUR MONEY. I was charged overdraft fees for that trancsaction actions. I spent a total of Atleast 90.00 in NSF fees. It seems like Direct Tv company doesnt care about its customers, cause if you did, you would not have other registered complaint that are paralell. Once I get with the TV station/Rhonda Robinson, I'm sure we will have a story to tell on TV and you will be able to see a decline in your business in the BIrmingham Area. Never in my 52 years of life have I ever seen a company go into your personal account and take money from them, It took you less than 20 seconds to get the money out of the account, but it takes you ove 45days or more to put it back in B.S.!!!
Directv starting sending spam to my satellite receivers a few months back. When I called and asked for them to turn those notices off; they filed a trouble-ticket, but they didn't do anything. For the past few weeks now directv has been using giant banners within the guide to promote shows and different channels. These banners were used at first to inform customers that some channels were moving, but it has now turned into advertisements. Directv is making money from companies that want to promote a show and we the (Paying customers) are now having to suffer through this harassment! And just like the spam-notices, directv will not turn these notices off. It is only a matter of time before these banners are everywhere throughout the guide; promoting everything for foods to airlines. Because things like this don't just go away, companies keep pushing the limits of advertisements. This wouldn't be as big of a deal if directv was free; seeing as free services use banner-advertisements to make money, but our service is not free! It's almost $100 per-month! So now not only do I have to deal with banner ad's on the internet, but now I have to be harassed by them while watching the satellite tv that I pay for! These new advertising tactics are totally and completely unacceptable! What right does directv have in taking money from companies; just so they can market their goods through the channel-guide?! Since we have to pay for directv's services; then we shouldn't also be forced to deal with advertisements!
If directv is going to continue this, then they should lower the cost of all their subscribers service fee's. It's not fair that directv gets to make extra advertisement money, and we don't get anything in return but to be annoyed by seeing these ad's! Or better yet directv can just get rid of the banner advertisements!! No one likes banner ad's; especially when those ad's our part of a service that we have to pay for!
We went with Direct TV from cable and when we signed up they said we would have all the channels we originally had plus extra channels. To make a long story short, in Kenosha, WI, you lose all the Chicago channels. That would be channels 2, 5, 7, 8, 9, 13 which means today we are not watching the Minnesota / Pittsburg game. We do have the option to record it for $40.00. U-verse has these channels but Direct TV doesn't so buyer beware. There is no contract which is what they stated to us. I will be testing that theory tomorrow.
They say 4 rooms free, no they make you pay five dollars for each room after the 1st. The say lock in low value for a year, no they raise it after 3 months and say you can always downgrade. Try calling them and complaining, they will hang up on you, they will not let you talk to a head manager, they say they can't put you on hold but then they will for hours if it suits them, but if you say you'll wait they hang up on you. The charge 10 dollars not 5 dollars for the HD DVR, so don't believe them. They also will charge you one month in advace for their services, and if you don't stay with them for more then two years they will charge that credit card they make you give before they will accept you as a custome and that fee is around 400 dollars. They get so tangled in their lies one person will tell this lie then another with another when you questioned the first. Don't mkae that studpied decision, they aare awlful!!! They espeically don't care about returning customers and customer referrals.
I cancelled my service with direct TV because I signed a 2 year agreement with Dish Network in September 2008. I sent back the Direct TV equipment and received the proper credit. In March of 2009 my Direct TV had reinstated my account and charged my verizon phone bill (thats how I paid Direct TV in the past)...I called Verizon and they directed me to call Direct TV to fix this problem. Spoke to a rep from Direct TV who said that my account was cancelled and everything was credited and it will reflect on my next Verizon phone bill. My april phone bill came and now it had $247.00 in charges from Direct TV. I called Direct TV and was told it was a mistake and my credit would reflect on my next phone bill. So I continued to see this charge month after month on my phone bill and only paid for my phone and internet services. Last week the phone company disconnected both my phone and internet services until I paid this outstanding balance of $247.00 plus a reinstatement charge. Afraid that these false charges would ruin my credit and I needed my phone and internet, I had to pay it.
When I first found out about my phone being disconnected I started e-mailing Direct TV (6 total) My complaint to them: I cancelled my service in September of 2008 because I signed a 2 year agreement with Dish Network. Direct TV's reply was that I only suspended my service for 6 months and never cancelled my account. Now why would I send back all my equipment only to have my service reinstated???...With NO EQUIPMENT!!! WTF?? They claim to have sent me e-mails explaining this and that I agreed to all of this...and this is completely false!!! I requested phone records with me agreeing to only suspend my service...this is so wrong!!! I have no words for how this makes me feel because it is such ### and now I am out $247 + and Direct TV has no intention of paying me back...
I am just now, finding out that I am under a 2 year contract with Direct Tv. Not including the fact, that when we set-up the service they said that we could have a bundle package with Embarq and receive a small credit. Yes, we are receiving the small credit but it is NO where close to what we could be receiving with the Embarq bundle package. I was still told on a conversation today (Oct 12), that Direct Tv is combined with Embarq. If this is possible then how is it that Direct can not tell you what type of service you have with Embarq and vs. I asked to speak with a supervisor, and was then told that there supervisors do not answer or accept calls from there customers. I'm sorry. I find that to be poor management skills. I thought that is why they receive the big bucks, because they are to have more knowledge or these situations. Anyway, I would like to not be in a contract with Direct Tv due to misrepresentation, so that way I may be able to have a package deal with Embarq.
I cancelled my Direct TV subscription because they were not able to provide with the service that the promised me when I signed on for the program. They also deducted my balance due from my bank account with even giving me the oportunity to pay the final bill and without notice. They claim that the service is not effected by weather, at least that's what I was told. To the contrary..I kept losing my signal everytime it rain, or there was lighting in the area, or snow got on the dish. In there recent tv commercial they show some guy with a clear clen signal during a hurricane of all things. I sure he lost the signal shortly after they stopped filming. I had them come out and relocate the dish but the tech said the line of reception for the dish was limited to where it was presently located...on the top of my 42 foot high roof. I gave DTV ample oportunity to correct the problem, and tolerated the interuption in service far beyond the bounds of fairness. I spoke directly with a "supervisor" and explained why I was cancelling the service. I specificly told him that I liked DTV but if they can't provide me with an uniterupted signal that I couldn't continue the service. I also asked "Dustin if there was going to be a cancellation fee and he told me NO. But of course there was one...$60.00. I then went to their website to file a billing dispute complaint as I was told to do. In a follow-up phone call I was then told that leaving a complaint on the website wasn't going to work, and that I had to "write a letter" and was giving the DTV addresss. My next step if I don't get immediate satisfaction on my "early disonnection" refund is to file a complaing with the NY State AG and the FTC.
Rember: " Only on Direct TV"
Because of the economy we were forced to rent our home last year. Direct TV installed two satellites on our rooftop, ran wires down the side of our house, and drilled holes through our vinyl siding and walls WITHOUT our permission. When we evicted the renters, we found the hardware. I contacted Direct TV customer service, and I spoke with three different customer service representatives (Marshall, Mario and Ashanti). All three told me that (1) they only require renters to gain verbal permission from landlords to install equipiment, (2) they couldn't speak with me about the damage the company had done to OUR house WITHOUT our permission, (3) they have NO system in place to check who owns the property (even though it's public knowledge that can be easily found), and (4) they take absolutely NO responsibility for damaging property by installing without permission. I was told that I could speak with someone at the damage claims office, but when I tried to contact them, I was unable to reach anyone because they only deal with account holders.
Further, I spoke with Emily at the Direct TV President's office. Emily also told me that Direct TV takes no responsibility for ensuring that property owners give permission to install Direct TV or for damaging our house by installing without our permission. She told me that they have so many customers that there is no way to check to see who owns the property. (They are obviously more concerned quantity and the almighty dollar than quality.) When I asked to speak with her supervisor, she told me that she is a manager who has been given authority to make decisions. I asked to speak to the President, Larry Hunter, and Emily told me that he does not take phone calls because he works with "the business end, not customers."
On the Direct TV website is a form that is supposed to be completed prior to installation. This form requires landlords to sign that it's okay to install Direct TV on the property OR requires renters to sign that they have spoken with the landlord and have been given verbal permission to install Direct TV equipment (including drilling holes in walls). When I asked all of the above people to produce the signed form for me, they could not do it first. Further, I was told that the account holder (in this case, the renter) had to file a "damage claim"; I cannot do so, even though I own the property that was damaged without the permission of my husband or me.
With all persons I spoke with, I heard the standard lines - "I understand your frustration, Ma'am", "I realize that you are upset", "the account holder has to file the damage claim", etc. As expected, they all had been trained in deflection tactics.
The bottom line is this: (1) Direct TV damaged our home by installing equipment, including drilling holes in the walls and damaging our vinyl siding, without our permission; (2) they are more concerned about making money than doing the right thing; and (3) they are assuming no responsibility fothe damage and, instead, are pushing it off someone else. As I told Emily, this issue could be resolved amicably by either (1) Direct TV restoring our home to the original condition prior to the installation (with regard to the Direct TV installation only) or (2) sending me a check for an amount sufficient to cover the damages. Of course, no one was willing to discuss the actual issue or possible resolutions.
One more thing ... during none of my conversations did anyone ask my name, where the property was located, or even say "I'm sorry about what happened." What a shame that Direct is too big for its pants to remember that it's the "little people" who make them the giant they think they are.
We started my direct tv service in september 2007. The agreement required a purchase of 24 consecutive...
I have been charged $44.99 per month since july 2009 for a subscription service (Nfl sunday ticket) I did not order. They refused to credit the money and said I will be charged for 3 more payments and she will not cancel the service. I said I did not order this. They said that when I signed up for directv a year ago that this package was included for free and that it was up to me to cancel it if I did not want it. To my knowledge I never order this and I was not aware that I had to cancel this since I did not order it. I do not receive paper bills and failed to notice this on my statement on the directv web site until now. I am waiting for someone named mathew from directv to call me back who is apparently the next one up in the chain of command at directv. I am requesting assistance on getting this money credited to me.
I will incur a cancellation fee if I cancle now, but I will do it if this issue is not resolved to my satisfaction.
I was offered NFL Ticket by Direct TV for $59.99 a month for 5 months. I went to record the Vikings/Lions game on 09/20/09 on the NFL Ticket HD channel. I went to watch it & no picture. I called them the next day only to find out the package they offered me didn't include the HD games, this wasn't explained to me. It's an additional $100 for the HD games. After finding out somebody I heard on the radio got it for $50, I called back on 10/04/09. I webt thru 3 supervisors & nobody would help me. I jusgt wanted to be met half way & get the HD games for $50, but no go.
16 Reasons to Stay Far Away from It
For the past year and a half, I've owned two high definition recorders and one standard def receiver and here's what I found:
1. Appointments are often either not kept, or when they are, are late. Phone calls are commonly not returned. Repeated attempts to resolve problems are futile. Some representatives are as pleasant as the Borg.
2. If DirecTV physically damages your audio video equipment on installation, they refuse all responsibility, refusing to pay for repair costs (after initially agreeing to do so and firing the tech). I'm out several hundred dollars in replacement costs for equipment the installation tech damaged.
3. Incomplete satellite dish installations, such as failing to replace an air vent screen thus allowing birds to nest inside your house, may occur. Expect black handprints on your walls.
4. Promised credits never materialize on the bill.
5. None of the equipment is guaranteed beyond 90 days; your choice is to either pay for an ongoing monthly service plan or the full cost of the repairs/replacements/dish realignments.
6. All too frequently the receiver must be reinitialized using the reset button; this takes 10 to 20 minutes, so if you are intending to watch a program, you're out of luck.
7. The remote is not ergonomically designed, with the buttons being unlit, very stiff and difficult to use for anyone with a joint disorder (and if you don't have one to begin with, you may by the time you've finished using this remote). Unless you hold the remote number keys down just the right amount of time, either the number will not register or it will be repeated (e.g., pressing channel 2 may result in channel 22). However, pressing and holding the up or down arrow key buttons does not result in cycling through a menu; instead you must press repeatedly to arrive at your selection. Response to commands is very slow. Unlike other remotes, this one is not at all forgiving if you do not point it directly at the receiver and TV. (Although one is located directly above the other, they may or may not turn on/off simultaneously.) It is white and dirties easily. On the plus side, the rubberized back keeps the remote from slipping around.
8. Only one channel is available from local stations that broadcast multiple channels. For example, the local PBS station broadcasts one hi-def channel and three standard definition channels, but only the former is available.
9. The audio and video are not always in sync; sometimes resetting the unit helps, sometimes not.
10. Changing channels is not instantaneous, in fact, not even close, taking 4-11 seconds.
11. Sometimes when the DVR requires resetting, previously recorded programs are not available.
12. Although you "purchase" the DVRs at $200 each when initiating service, you don't really own them and must return them to DirecTV or be charged once again for them.
13. Attempting to record only the new episodes of a series does not work if the same episode appears later in the day or the next day. The DVR will record multiple copies of the same show, unnecessarily using hard disk space.
14. At times, there is no reception when it is snowing; perhaps this is a problem with Dish TV, as well.
15. They nickel and dime you to death with extra charges (e.g., more than one receiver, HD reception, equipment maintenance). The ultimate charge is far more than the advertised cost.
16. They bill for premium channels not ordered and then state since the channels were available reversal of the charges is not possible.
*** DirecTV is quite possibly the worst cable/satellite provider on the planet. In summary, if you don't mind shoddy & poorly designed equipment, missed appointments, and unethical behavior, you'll probably be delighted with DirecTV (the picture truly is terrific). However, given the overall inferior quality of its equipment and practices, DreckTV might be a more accurate appellation for the company.
*** If you already have the misfortune of being a DirecTV customer/victim and experience similar problems, it might be useful to contact the Better Business Bureau and your state's Consumer Affairs Division in the Attorney General's office, describing their predatory practices.