no service
Havent had t. v. cable since april 4 of 2011. I took over the servic feb 27 2011; put in my name... they already had a dish there @2892 e. calle rabida... move out on the 27th of march, cancal my service there april 4th... they told me that I would have to pay 50.00 to setup @a different location, I had let them now I didnt have the money at time and will call. well I made my bill in full and 50.00 for the set up ;the came out he said it would be imposable for services. they have no sight. my manger of this aptment says no to the roof and in the front, only a tpot in my patio
The complaint has been investigated and resolved to the customer’s satisfaction.
one time fee
I was charged a $400.00 deposit for direct tv service, no where in their user agreement did it say that this was non refundable. I had to cancel the contract early because I was transfered to a new state and the aparments did not allow satellite dishes. I paid the early cancelation fee and was told I would be getting a refund on the deposit. After several calls I am now told that it is their policy not to issue refunds and they are not required to disclose that to the customer. Is it just me or is this a bit shady? To expect someone to pay 400 for the priviliage to watch tv? It apears that Direct tv is ripping peopl eoff left and right and getting away with it, I had called Bobby Vernon's office and they just reinforced the scam that is Direct TV
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service and equipment
I have only been a customer with Direct TV since March 9, 2011 and I have had issues with them 2 times! The first time I had NO service for days and they were very rude. The second time No service in one room because the receiver stopped working. When I called them about it they told me I would receive a different receiver in 3 to 5 business days and I would be responsible to send the "old" receiver back or be charged $400.00. What type of service is that? I have to wait to receive a new (different) receiver, try to hook it up myself, and then ship the old receiver back. I'm STUCK in a contract for 2 years and i've only been with the company for 2 months. IT'S GONNA BE A VERY LONG AND MISERABLE 2 YEARS! The day my contract is up.. I WILL BE LEAVING DIRECT TV!
I agree, but I found out too late! I have learned an "expensive" lesson and I will NEVER use their services again after my contract expires! There is NOWAY i'm going to pay them $400.00 to terminate my contract. I will just suffer it out.. but I will inform every person that I talk to about Direct Tv and their poor service!
I have called several times about the sound dropping out on my a/v receiver. After having to prove the problem was not on my end, Direct TV opened an engineering ticket. I gave them more information than they needed and I ended the call.
When I called this morning to add additional information to the ticket, I was told that their system did not work like that. They had set out an "email" to engineering and they could not add any additional information. I asked to speak to a supervisor; I was shocked at what I was told on the phone. I waited for a supervisor on the line for over 6 minutes, only to hear a click which we all know to well, I had been disconnected.
Immediately called back and suffered through their IVR system to be placed in queue for 9 minutes before talking to a Technical Support Rep. I asked to immediately talk to a supervisor explaining that I had been disconnected. This representative immediately began to trouble shoot the problem asking me questions, about the ticket, not placing me on hold to get a supervisor. I finally got through to this woman that I had already done everything that she had suggested and that all I wanted to do was place additional information on a trouble ticket with engineering.
When she replied: "well we can't do that.", I kept my composure and again asked to speak to a supervisor, explaining that her response was what had prompted the call in the first place. After another 8 minutes on hold I was placed with a supervisor named Dan. Dan proceeded to listen to me for a few seconds, then interrupted me concerning the ticket process. He explained that the process was what it was, and that hey had told upper management about the problem over and over with no one listening to them. He told me that I would have to just deal with it.
I then asked for a credit because of the entire debacle with their customer service and was told I could receive a $5 credit for 6months. Dan and I argued for several minutes, not once did I hear that he or the company was sorry. What I did hear a lot of was how he was so sorry that I FELT that way. Dan finally had had enough; of my badgering and use of their own customer promise against him, that he said good bye.
Now I am sure ol' Dan thought that I had hung up when he said that, what I did do was place my phone on mute and waited for him to disconnect me. That did not happen and for the next35 minutes I got to listen to Dan and his colleagues BS their way through calls, disconnect calls ON PURPOSE, and show a real lack of respect for any Direct TV Customers!
I finally hung up on my end figuring I had tied up their line enough, at least as much as they had tied up my time. After I hung up, I decided that they only way to get through was to be the squeakiest of wheels. So I called back and asked to have information placed on my account a to how many sound drops had been experienced by me hour by hour. After my second call I was told the only way to fix the problem was to send me a NEW DVR. Which upon talking to ANOTHER supervisor turned out to be false.
So now every hour I watch Direct TV I call, suffer the brain dead IVR, and then suffer the mis-informed tech crew, and with luck get my inconvenience recorded onto their customer service system. I am hoping that at some point they will fire me and I can gt out of their insipid contract, or I will have enough inconvenience proof to get out of the contract for breach on their part. We'll see.
Bottom Line: Direct TV is as bad if not worse than the rest. They have a p.o.s. service culture that does not have to change, they can require a contract. You are nothing more than "$" to them so the less you pay the less likely they are to help you, and if it cannot be solved in a few minutes, they will disconnected your call or ignore you all together. "Direct TV we are not good because we don't have to be!"
I totally agree with all of you. I've been with Direct TV since March 2010. It was a great deal I had Time Warner cable and my bill was $110.00, so when the offer came up that you would get 3 rooms with 1 DVR and cash for everyone you send their way with your account # I jumped on it. I saved the 1st year approx. $45.00 monthly but when that year was up my bill is now $109.97. It is going to be a long long year, I will be terminating my service for sure and will never go back. The service has been horrible it goes out all the time due to weather, we have afternoons storms in the summer so it goes out just about everyday. Please I stress to you don't go with these people they are horrible, their customer service is awlful, the representative handling my account "David" always says he will come out on a certain day never shows up. He is totally unreliable, he says he will come out but never does when I call him again to tell him the service is back on he always has excuses. Listen to me this service is awlful!
fraud
direct TV told me if I bundled my services I could save $70 a month with them. My internet service droped $1.50 a month, my Cable bill went up 4!0 per month and my phone bill went from $30 a month to $75. WOW what a rip off they refused to make any adjustments. Avoid these people if at all possible.
Joseph Starling
Wilmington NC 28401
fraud
Iv'e been trying to get Direct tv set up in my home for a couple weeks now with no avail.I have an install today (5/06/11)set up but Claudia has blocked me from getting my account set up, I'm being treated like a criminal.A red flag came up when she looked up my name for some reason and I asked her why, she would not tell me she asked for a previous address and because she couldn't find it she wanted me to fax over a copy of my ID, Soc. Sec. card and a bill with my address on it.I did .But blacked out part of my Soc.Sec.# to protected myself, she told me that they have to have the full # on the card to verify it, I told her that I didn't feel comfortable sending my # over a fax that I don't know where it's going she told me it would go to her personally but when I asked her if she got it in another call she had to go to a pile of faxes to find it, I don't like being lied to.I can't believe that she is the only way to get this done.
I would like a call from her Boss A.S.A.P please
Janine S. Clark [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I just got a call from this number
[protected]
Claiming they were direct tv. It's very official sounding. When you call back the number, it sounds like an official business with auto responses, press 1 for this, etc.
But I was still sketched out. So THANK GOD I decided to google the phone number.
They said they needed to verify my account, they wanted all my info. I told them, I already did all of this. This is overkill. They said they needed me to send a pic or fax my social security card and ID. That's what really sketched me out. I googled the number and found out they are a scam! That was a close one. I'm so freaked out right now. They were good. What if I didn't google the number & sent them all my info? This is insane.
When I googled the number...
Here are some of the accounts of others that got a call from the exact same number and had the exact same experience as me
There's even more that I'm still finding but here are some. What can be done to stop this? Call the police?
http://800notes.com/Phone.aspx/1-888-466-9635
https://m.facebook.com/directv/posts/10151313345596278
http://www.callercomplaints.com/SearchResult.aspx?Phone=888-466-9635
https://answers.yahoo.com/question/?qid=20091208224611AAqZyQ7
http://www.dbstalk.com/topic/159240-fraudulant-call-from-directv/
This person gave this number $200 and still thinks it's direct tv (she did at the time she wrote this post anyway)
http://www.complaintnow.com/Direct-TV-%28DIRECTV%29:-Sneaky-&-Rude-/complaint/complaints/message/show/7985/0/163529/0
lousy customer service
I spoke with Sarah AQ-1671
As I tried explaining myself to her she kept interrupting me. When I raised my voice and asked her not too, she yelled at me saying I don't have to put up with this and she wasn't going to talk to me if I continued to do so. I raised my voice because she wasn't listening to me, and asked her to stop. (You might have this conversation recorded) I feel she was being a bit overzealous.
My problem was when the installers were here they said I could have an extra outlet added at no charge. I told them at the time I wasn’t sure where I wanted it. I called yesterday after deciding where and was informed that it was no longer free. That's one issue.
Another was the installers also told me that during a rain storm I wouldn’t loose reception because the dish is pointed in a way that would prevent that from happening, they lied on both accounts. I did all of the attic work for them as I'm particular in the way my wires are run in the attic. The spent approximately two minutes in the attic.
Another issue is the picture not being synced with the sound. There was a rep here that changed the receiver and said; after trying to rectify the problem, the problem was with the broadcasters and not Direct TV. He said he would notify the "engineers" of the problem. I called after the first day of installation as the problem was occurring then, and was told by a rep that she would also contact the "engineers" to rectify the problem. I never heard form anyone so I called back and that’s when they sent out the “tech”
The problem still exists. After having Direct TV for only one month I'm quite dissatisfied with the product, but more-so with the staff associated with Direct TV. I'm a patient and kind person and I felt like I was treated rather rudely. Unfortunately I have signed a two year contract with no way of getting out of it, if I have known what I know now I would have gone with Dish TV or Comcast cable TV. But when my contract ends I promise you that I will have your service disconnected. In the mean time I will not recommend Direct TV to any of my friends or relatives.
Sincerely
Direct TV customer
Direct TV is a total rip off
The complaint has been investigated and resolved to the customer’s satisfaction.
Be careful in choosing Direct TV as your satellite provider. Their service desk is very courtious when you call and sympathize with your cause, but do not resolve a thing. I was a loyal customer for over 5 yrs and in December of 2008 I decided to cancel and go with ATT U-Verse. I received a better deal and so far everything has been an excellent experience. However, when I cancelled my service, I had just paid my monthly bill so I was owed a refund. Though not much, but every little bit helps and since I had paid my bills for so long it should only be fair that they sent me my refund. Well, to make an extremely long story short, till this day I am still to receive my refund. I take the trouble of calling in every month, because at this point, its become a mission for me to try to get my refund. They have all tried to tell me how they have sent me so many checks and yet not one has made it to my address. How come I receive every other piece of mail from their own company, even statements showing that they owe me a refund and I can't seem to get another envelope with a check? Is it going into "check space" and its floating around out there? I'm positive that if I owed them even the slightest amount of money, they would have no problem disconnecting my service. Its been six months now (6 mths). How much longer does a customer have to wait to get their own money back?
Did you check to see if they had the right address? Maybe its being sent to the wrong address for some random reason? And is this a credit on your account because of a discount that you may be getting with them before you disconnected? Because if it was because of a credit that they were giving you, then the credit is not yours. The system in which sends out the bills is a computer and may not know this, but the process in which refunds are issued are through people, so if they see that the "REFUND" that you think that you are entitled to was because of a monthly discount or credit they gave you, then they are not going to send it to you. They are not going to pay you to not be a customer with them
unprosfesional investigators
Iv'e been trying to set up my home for direct tv, I called to set it up and for some reason was redirected to the fraud department (With no explaination why) I spoke to a woman by the name of claudia she would not answer my questions keep interupting me and was trying to talk over me. She asked me for a preveious address, I gave it to her she told me it was not in the system (I lived there 3 years) I told her I didn't remember the address before that and while I was looking for another she was getting impaient with me told me I had to fax over copies of my id, my soc. Sec. Card and a utility bill I did but blacked out part of my soc. Sec. # cause I didn't want it all over the office, she lied to me when she told me that it would only go to her, when she said she was looking for it in the fax pile. Everytime I call I get directed back to her, she has blocked me from getting any help. She talks to me as if i'm not me and that i'm trying to get direct tv through someone elses name. I assure you I am not. I was told by the cust. Service # that I could call for a reorder and not give my soc. Sec. # and get it set up right away. She has blocked that and they send me back to her. Iv'e asked for her superviser, she told me she didn't have one. I called cust. Service and they told me I have to e-mail my complaint, and thats how I got here. The first time I called cust. Service they gave me a # to call and I asked if that was the fraud # she the person that answered said "no mam it is not". I don't like being treated like i'm the criminal, or being lied to. I just want to get set up with direct tv without a hassel, the installers will be here tomarrow 5/06/11 and I can't get tv until then, i've allready paid 49.99 up front.
Sorry so long i'm cinda upset.
Janine s. Clark
pre-billing???!!!
If you are one day late on anything - they will state that you are "shut out" of your account and/or any services that they have pre-billed you for... Say this is february - you already owe for march! So, if you're a day or two late on paying for january, you're nearly two months behind as it is... Even if you're able to get an extension on the bill! (Yep - we watch most of our stuff on the computer now - gee - it een has a bigger screen!)
tvs lose directv hd pro idiom encrypton often
Seeking information; not yet a complaint. Our 100+ hotel tvs lose the directv, pro idiom hd channel decoding key on a frequent basis. (Simple: high definition satellite channels lose picture, apparently because the signal to decode the pro idiom encrypted picture is lost from the system. ) (Only hd, not sd) temporary fix is to set bad tvs to specified channel & have decoding key resent by satellite signal—ok for a few days until decoding key lost again. Typical average is 2-8 per day reported. I have heard other hotels may have a similar issue—if so, what are the details? Our setup: new 32" lg, 1080p flatscreen lcd tvs; new directv equipment & installation. We have talked with the system installer, directv & the tv manufacturer. No one has an answer & no one accepts responsibility. Efforts to diagnose & fix are ongoing. What have you tried; what has been said? Comments please.
The complaint has been investigated and resolved to the customer’s satisfaction.
LG is currently repairing many of the 300H series (320, 330, 340) because of this TV related problem. True sometimes it is UCrypt equipment that makes the problem worse, but LG is owning up to their TVs problems. So, it is normally NOT a content provider problem.
I've pasted an article from LG (the creators of PI) about PI key loss. It is absolutely a problem that your content provider needs to deal with, but unfortunately its an issue that very few people are educated on. Spread the word, make the content providers clean up which data comes on which frequency, tell them to stop stepping all over the PIDS.
Pro:Idiom is a proprietary encryption devised by LG Electronics to secure HD signals between the point they enter the hotel and the television. Simply put, Pro:Idiom protects the HD content from being recorded by tapping into the system or connecting the cable from the TV to a recording device.
As you might expect, Pro:Idiom has many elements designed to make the HD content as secure as possible, which is what Hollywood studios (who OWN the content) demand. One of these elements is a communication protocol that allows data to be sent that pertains to particular channel (for example data that says this channel is secured). This information is sent in the signal on various MPEG Program ID numbers (PID’s).
How does Pro:idiom Work?
For proper display, each Pro:Idiom encrypted channel requires four different sets of information: Video, Audio, Pro:Idiom System Data, and a “Key” to decrypt the Video and Audio. The actual process to tune to a protected channel works like this:
1. The TV tunes to a channel, which contains data on various MPEG Program ID’s (PIDS)
2. The TV consults its PID Allocation Table (PAT) and sends the video and audio PIDs for that channel to the TV circuits and if a Pro:Idiom System Command PID is indicated it sends that data to the Pro:Idiom chip
3. The Pro:Idiom Chip has no knowledge of what channel the TV is on at any given time- it is always listening for System commands, so whatever the TV sends to the chip is acted upon.
a. This means the accuracy of the PAT and the PID’s is critical
4. In a normal Pro:Idiom protected channel change, the TV sends all the data where it is supposed to go and the chip sees that the channel is identified as “protected.” It compares the key in the Pro:idiom System Data PID with the one it has stored internally and if they match, the channel is decrypted and displayed.
5. However, when the TV tunes away from a Pro:Idiom encrypted channel to a non-encrypted one, the Chip will still listen on the PID from the previous Pro:Idiom channel unless a new PID is defined by the PAT for the channel.
6. This can result in audio or video data erroneously being sent to the Pro:Idiom Chip as System Command Data.
a. Like a DOG that hears blah blah blah, SIT! The Chip will act on any part of the stream that is the same as a command it understands.
b. Unfortunately, video and especially audio data is so random and varied that inevitably a command will be sent and recognized.
c. One such command is an “Update Pro:Idiom Key” command which really functions as a “Dump your key, new key coming” command. This is a security measure in Pro:Idiom that exists in case the master Key is ever compromised or hacked. It allows a new key to be sent to use to decrypt video and audio going forward.
d. If the “Update Pro:Idiom Key” command is sent and no key ever shows up, the chip cannot decrypt any protected channels! This is obvious if we look again at the process needed to display a protected channel:
i. TV tunes to the channel- no problem
ii. TV consults PAT and sends audio and video PIDs to the TV circuit- no problem
iii. TV sends Pro:Idiom System Information to the Pro:Idiom chip- No problem
iv. Pro:Idiom Chip reads data in the stream which identifies the channel as protected and contains a key- no problem
v. Pro:Idiom Chip compares the key in the stream to its own key- BIG PROBLEM
What is Pro:Idiom Key Loss?
Without a master key to decrypt the streams, the chip will not display any protected channels. This is in essence Pro:Idiom Key Loss. Once this happens, the only way to fix this is to play a stream that contains a real “Update Pro:Idiom Key” system message, followed by a valid key.
How can Key Loss be prevented?
There are some proactive measures that can be taken to avoid this: the Pro:Idiom specification mandates a range of PID values be reserved for Pro:Idiom system messages, and not used for anything else. Unfortunately now we need to “talk technical” to discuss this. PID values are assigned at the time of transmission but can be reassigned at various points in the distribution network. PID values used for the Pro:Idiom system messages within a multiplexed transport stream must be unique to each specific Pro:Idiom encrypted program stream. These values MAY be reused in other transport streams for Pro:Idiom system messages but should not be used for other purposes. In other words, as previously stated, there should be a range of PID values reserved for Pro:Idiom messages only and not used for anything else! The standard PID values (in hex) used, before any remapping, are 1050 to 105F.
What do I do if I experience key loss?
You should consult with your head-end equipment provider to receive further information on configuring devices such as encryptors, multiplexers or test equipment that may reassign PID values and could possibly create a conflict with Pro:Idiom system messages. Make certain they are aware of the reserved PID requirement of Pro:Idiom (PID’s 1050 to 105F) and ask them to verify they have not allowed audio or video data in any of these PIDs.
customer service
Direct Tv sent my account to afni collections after I had a 0 balance but sent me a new balance after equipment was recieved saying that there were stored changes on the card that they did not bill me for, enough thou the rentals were from 3 years ago. I disputed with Directtv to at least provide statements showing that I rented those. Recieved it, sent a check out 1/2011 to the address Directv stated on the Directv letter. My check has not been cashed. 4/22 /2011 recieved a call from afni, informing me that my check was recieved and a batch of checks were lost because they went to the a wrong address. They want me to send another check, but informed me to not stop payment on the old one because they realize it will cost me something. I was not satisfied with sending a new one if they lost my first one. I agreed to send a new one immediately, however needed to recieve a fax stating that my other check (I offered to provide a check #) would not be cashed. They said absolutely not. I had 2 options send another check or remain in collections. I informed John Buttitta I was not satisfied with that and needed to speak to his supervisor, he refused to transfer me several times and hung up on me.
I received a call back in September of 2010 from AFNI about a Directv dept which we are disputing... We purchased DirectV while living in Ohio, and when it was installed, we firmly stated that we did NOT want any type of PPV shows... The installer specifically said that with us not being connected to a Lan line (our choice) that the only way to activate any PPV's was to call in or go online to put in a request... I was the only one with access to the account online, as I paid the bill online, but nothing else... We moved to a different state, which we was suppose to have gotten a moving special, but unfortunately for us, we maxed out our rebates (hmmmm didn't know we had any to use) Ok so we keep moving on with this mess, and approximately 1 month prior to our contract being up, I called to have our services cancelled... While on the phone with Customer Service, I had our account pulled up online infront of me as to stay on track... He told me that all we owed was $20.00 cut off fee as being a month before out contract was to end... I questioned that as it showed eighty some dollars on the site, and he kept assuring me, that NO because when you sign up, you pay a month in advance... Over and over I questioned... So anyway, he put in an order to send me a return box for my equipment, and the next thing I know I am receiving bills like crazy and the amount keeps rising... I called back, to question this, and apparently PPV movies was applied to the digital box on the card inside of it... (Keep in mind it was NEVER connected to the telephone line) Well, I blew a gasket cause I knew better! I have requested over and over a listing of all, including times and dates... I never received 1 entire list, just a few in emails which they would send, yet never listing the entire PPV, but they did have the amount and if you can guess, we are talking anywhere from $6.99 on up... By the time a final bill came around, it was just a little shy of $300.00... Oh NO this did not sit well with my husband nor myself... I disputed it all... I told them what their Customer Service rep discussed with me about the $20.00 cut off fee, and they conveniently said that he was new and didn't know everything he needed to know at that time... Still we are disputing... As I said, we received a call back in September from AFNI and I told them the argument I had and that I am disputing it... We owed NOTHING for the PPV movies as they PPV was NEVER activated... I offered to pay the monthly bill as well as the $20.00 cut off fee... The woman told me that she was not allowed to accept that, but she could bring the bill down... I would send $29.62 per month for 5 month's which once discussed with my husband, we agreed just to get them off our backs... I told her I wanted a paper trail, and since then I have received 1 agreement letter... I have been purchasing postal money orders each month and I have 2 more payments to go to complete the agreement... Out of the blue on January 5th, 2012 I received yet another call from this same rep. telling me that with her being new to AFNI, that she did NOT have the authority to make any type of arrangements, and that Directv is wanting the bill paid in full... If not, it will remain in collections, and go on our credit! New's flash "Her screw up, she can pay it"! We have choices and steps we can take now... Beware of DirectV and ANFI SCAMMERS!
protection plan forced on me
I am getting really tired of my DirecTV cable service. Besides that I'm paying $40/month for about 8 channels outside the regular broadcast channels (half of which suck anyway), they just recently stuck me with a Protection Plan for a minimum of 12 months. I made a service call and was told that because it was my first time, the fee would be waived. Now I go to look at the bill and yes they waived the fee, but they stuck me with a Protection Plan. I call and the lady says they have notes indicating that they informed me about the Protection Plan and even sent me an informational email (LIES!). She said they normally waive the service call fee by putting on a protection plan for at least 12 months.
The only reason I haven't cancelled the service is because of the kids channels that you can't really find on the regular local channels. And it feels like every month they raise the 2nd receiver fee. It was $4 until very recently, now it's $6.
I mean we're not talking about very much money here, but I just severely hate being bamboozled.
Thanks for listening.
The complaint has been investigated and resolved to the customer’s satisfaction.
I signed up online and never selected any "Protection Plan", which is $5.99/month to basically save you $49 if they need to come and repair their own equipment. I received a confirmation from them, which didn't have any "Protection Plan" on it. I reviewed the first bill, which didn't have any "Protection Plan". However, now 5 months later, I noticed that they had started charging me for this optional service that I never requested in the second month.
Charging you for worthless and unwanted features like this is a pretty obvious scam, one that I know old telephone companies used to do as well. I called and requested not only canceling the plan but a credit all the way back to the beginning. "Karen" said she'd have to research it, and later that she could only credit it for 3 months. I objected and finally got them to credit me for all 5 months, but she gave me some lecture about "taking advantage of the service" and how I should have checked my bills! The nerve of them to fraudulently charge me for an optional feature that I never requested - and that they hid from me on the confirmation and on the first month's bill - and then lecture me about "taking advantage" of them!
I suspect this fraud is happening to others and could be grounds for a class action lawsuit. If you find this charge on your bill and you didn't ask for it, stay on the phone for as long as it takes to get a full refund for every penny you've ever paid, including tax. If they refuse, start a chargeback with your credit card, as it's obvious fraud on their part.
rebate
I signed up for direcTV service on a promational deal that is a two year contract. The first year at 29.95 per month and the second year at 69.95 or so a month. The problem i have is that in order to get that price you have to apply for a rebate from them online. So thats what I did or at least I thought I did. Now they are saying I did not apply for the rebate within 90 days and I don't get the promised promational rate I have to pay full price and I would have to pay 400.00 to cancel their service. They are the worst company I have ever delt with they just say we have no record of you appling for the rebate and now you have to pay full price and they wernt even interested in what I had to say about it. The reson I switched from Comcast was to try and save some money on my TV bill. But now itis going to cost more for less service and terrible customer service. Stay away from DirecTV!
Don't believe in the rebates, they send you in the mail.. Its 3 months and nothing, when i call not body dont know nothing, and customer service in mexico its the same BAD.. when i ask or any supervisor or manager they supossted transfer over but they cut the phone and happen to many times. Now they told me its too late for the REBATE, but this is no mu fault because i was calling to many times with diferent people, NEVER the same.. Becareful
Signed up 34.95 Directv but you have rebate. No problem they tell do on line, we file online and told will show up few bills later.
I get 4th bill no rebate. I call, e-mail, many times and only get the run around. They sound almost programmed on there rebate.
No very honorable Company. The 34.95 deal turns into 89.66 after a few other little things they add to don, t tell you on phone.
And it goes uo 2nd year to!
Am in this boat to, they will not work with me
being denied service for someone else account
I ordered directv and was approved for the best products. They ran my credit and charged me a processing fee of 21.84. I was setup to be connected in two days. The day of connection and was called and asked what relationship was I to a person that had a previous account with them and I told them and what did that have to do with me? Well because that person had also lived at the previous address I lived they were denying me service unless I pay her bill? I could not believe that I was being held responsible for her account and then on top of that they refuse to refund my processing fee.. And I am worried that they may charge my bank account for her bill. Is this legal?
unauthorized charge on credit card
I cancelled my service with direct tv. Little did I know that cancelling a service was going to create such a headache! I went to pay bills and saw that Direct tv charged my credit card over $900 that I never authorized. I immediately called my bank and disputed the charge and then I called Direct tv. The first person I talked to told me that they could do that because I signed a contract. I informed him that I NEVER signed any kind of contract with them. He then proceeded to tell me it was verbal. In what court does verbal stand up in? I asked to speak to a mgr and got some idiot that claimed to be the mgr. This guy was worse than the first one. He told me that they could charge my card with out authorization. ? I never agreed to any of this and then he hung up on me! This is the worst company I have ever had to deal with. Generally when you cancel something you get a final bill and you pay the final bill. I never authorized them to keep my credit card on file. DO NOT DO BUSINESS WITH THIS COMPANY!
Im so tired of these big companies trying to pull one over on the consumers. Enough is enough! I am filing a complaint with the BBB right now as well.
direct tv is a scam
I am a new customer to Direct Tv. I was sick and tired of Comcost high cost. Switched to direct tv based on their $29.99/month solicitation. Howver since I have switched to Direct Tv it been nothing but hassel. You have to submit a request for rebate. It takes 6 to 8 weeks! to process your rebate.in the meantime they will charge you a much higher monthly rate. When you sign up there is no mention of this rebate which makes not sense to anyone but to them.. Their customer service agents are in Phillippines and all they can tell you is that are sorry without doing anything about anthing.. Stay away from Direct Tv. I am hoping for a class action law suit by a smart attorney..
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized charges, dc service
I had direct Tv for yrs and reported I had a that did not function (get cable) Troubleshooted 3 times over phonewith associates, each over 1 hr. Manager of repairs sid pitch the box and they will send a new one. Never recieved new one. Called again and they saw notes and said there was no signal on old box, discard and the will send new one. I recieved it...
Read full complaintmisrepresented product at sam's club
I purchased DirectTV through a roadshow set up at Sam's Club about 18 mos ago, and was told I would get everything I had on cable cheaper with DirectTV. Although the original system was installed and appeared to be functioning pretty good, I found out later, after several tech's were out, that there were problems.
First they had put in the wrong distribution box so the signals were generally weak and did fade in and out periodically. Next there was a problem with the antenna having some electronic part that had been recalled for some reason. Third they had to come out and realign the antenna and then found the options had never been set up correctly so I wasn't getting the right guide. (I actually rarely watch that particular TV). These were relatively minor but the worst thing is I only got 1 HD capable box and with cable I had HD on all units. I don't know how many other people got ripped off with this scheme. It will cost me over $500 dollars to get back what I had with cable. I keep gvetting the run around from both Sams and DirectTV so will have to go to court!
Art
The complaint has been investigated and resolved to the customer’s satisfaction.
giraffe scam
It started out with commercials about an obnoxiously rich man with an insultingly thick Russian accent. I daresay this has gone too far. Not only are the commercials objectifying to women, showing half naked models acting obediently enslaved, but dramatizing a foreign accent in a way that would be clearly insulting.
All sexism and discrimination aside, the real issue here is the website for the Russian petite lap giraffe farm. Seriously. http://www.petitelapgiraffe.com/index.php
Ignoring the purposefully destroyed English written to sound like broken Russian accents, the website advertises a farm for the miniature giraffes which the commercials feature. It has a supposedly live webcam to show the giraffes on the farm. All over the internet, there are countless accounts of those who have been fooled by the seemingly realistic website, but others who dug deeper found that the website is linked to DirecTV. The fraudulent site also features a history of the giraffes, some pictures, and a magic button to sign yourself on the waiting list of 800, 000+ to order a giraffe.
This would be a great advertising campaign if it weren't so deceiving. There are absolutely no disclaimers on the site. Not one. They even took the time to have a button to translate the page into Russian. And look! They have Facebook and Twitter involved now. As if the commercials weren't enough.
I searched the entire site cover to cover myself, and the only proof of it not being real is the little unholy Copyright mark in the bottom right hand corner of the page.
My point is to say that this was made too realistically. I, and many others, went a bit of time our lives thinking that there is actually a farm somewhere in Russia breeding tiny giraffes. This is an insult. I am very upset at DirecTV's campaign of sexism, ridicule, and fraud.
The complaint has been investigated and resolved to the customer’s satisfaction.
You would have to be a ### to believe that somewhere in Russia, they are breeding tiny giraffes. Really? That's the disclaimer right there: BREEDING TINY GIRAFFES.
Good God, the lack of common sense these days is astounding.
rip, liar, and cheat
It is now 2011 and Direct TV is still lying, cheating, and stealing money from people throughout this nation. It is unfortunate that laws in this society allows big businesses like Direct TV to ge away with this type of shady business dealings. I believe Direct TV is threatening their employees jobs if they do not lie to customers to get sales. Not one time when I was conned was I informed that the equipment that comes with the service is what locks you into a two year contract. Then when you find out, they tell you you had 24 hours to cancel service. In order to cancel I would be charged a $460 dollar cancellation fee. Direct TV this is a warning. We as the people will come against you. The law won't help us, but we can help ourselves by not paying your DirectTV bill. Join me and let's send a message to Direct TV.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized debit on expired card
Beware! My checking account debit card had expired in Oct. 2010. I made payment arrangements to pay my past due bill plus the next month's bill on Nov 11, 2010. On or around November first they debited over $367.00 from my account. I called to have the charge reversed. I was on the phone for over 3 hours demanding and speaking to supervisors and supervisor's supervisors. I explained my main point--I already called on Oct. 26, 2010 to set up arrangements to pay Nov 11th. This was so I could pay my mortgage. What good does it do to have satellite TV if you can't pay for the roof over it? I had to contact my bank and file a fraudulent charge claim and get it reversed--which really worked! Apparently making payment arrangements with those clowns is as binding as scotch tape on the space shuttle. Beware! There will likely be another comment on this board when I once again, call the clown college and dispute all the charges on my account. Why get charged for NFL Sunday ticket when your service is cut off. What a bunch of "igits."
About DirecTV
Most discussed complaints
now I am the big loser in all of this and they still say, oh well!Recent comments about DirecTV company
Cable service
Sirius XM Radio
306 reviews
Spectrum TV
21 reviews
ABS-CBN
8 reviews
TV Land
380 reviews
Sky Sports
629 reviews
Saturday night and 12 Laps to go in the Nationwide Nascar series. The ESPN2 channel stops broadcasting and all I get is the DirecTV Logo. 15 minutes later it comes on with car 88 in victory circle. He was in 3rd place with 12 laps to go.
DirecTV failed to provide me with the exciting racing that took place in those last 10 laps. Will they refund any portion of my monthly payment? No they will not!
Just goes to show when you see their commercials, they are be deceitful!
I signed up for Wildblue Internet with MyBlueDish. They had a "special." Special alright, I ask for the 1.0M. package. Sales came back with an even better package. This package included DirecTV for just a little more. I agreed to it - later found out the package included the 512kb Internet package. Since I had already agreed to the package I was talked into trying it. It was or was suppose to be approx 15 times faster then Dial-up. After installing it I found Not 512 download but on the average of 300 - 330. Still faster then Dial-up. Then I got a phone call: I was in violation of the so called FAP. An email is to be sent (I read) when a customer gets to 80% of usage. I got no such Email. Was I to monitor it myself? I could and would have but I am a "DirecTV customer. I tried for two days - 3 hours on the phone the 2nd day trying to get set up on "MyAccount at Wildblue" to do just that but what I ended up with was an Account at DirecTV. Now I can order Pay for TV. I have lost track of the time I have spent on the phone with these two companies, they have more phone numbers then I care to try to keep track of. Actually it would do no good any way. I was constantly transferred so I had no idea what the number was. I asked for a number to one of the tech's so I could call make if I got disconnected. His, response "oh, you can't call me directly- If you call back you'll get someone else.” Back to the FAP, if you have the 512kb pack and they cut you back - you are to be cut back to 128kb. ( I still do not know when if ever it will be restored to 512kb (300kb.) Well, they cut me back to 11kb then 22kb Download for the first day. I called again and spent 2 to 2 1/2 hours just to be told, It is all done automatically and the problem was on my end.
I have put in a Complaint with BBB. Took away the automatic payments. Depending -- may or may not Pay for this Reduced Speed. I just read on here something that is a little disturbing. It was about Google. Also, I think I want some proof of this FAP. I live in Texas and I know there is little they can do If I decide to Not Pay them. Ruin my credit. Bull - Plus NO ONE is going to dupe me and get away without a fight. Silent Majority! Not Me!
When DVR started making noise, I knew the hard drive was about to fail. I ordered a replacement, and when it arrived, I could tell it was a refurbished model (it stated that on the box). I called to ask for a new one, since I already had my current one for years, and it was making noise. They sent me ANOTHER one, and now the satellite can't find a signal. I have been on the phone numerous times over the last three weeks, always with them suggesting the same stupid solutions. "unplug it an plug it back in..." "...disconnect the cables and connect them back"
I then made my last call to tell them to cancel my service and pick up all their crap - I'm going to cable. On this particular day, I miraculously received service again! Getting all channels! Well, this lasted two days . Now I am back to another service call, bad diagnostic tests, and now I qualify for a case manager who will call me back in another TWO HOURS to schedule a service call! REALLY? I need a CASE MANAGER to fix my reception? and I have to WAIT a couple HOURS to schedule a service call? How many layers of bueracracy do they HAVE?
Comcast cable never looked so good! They have one more chance, then the dish comes off the house and on to the ground!