DirecTV review: very poor service and unacceptable contract 1397

OMG! I have found all these stories and they are just like mine, except I have not cancelled yet and so I am yet to look forward to the CC being charged. My signal has been bad since day one, but it is sucha pain in my behind to call them.. they keep transfferring me over and over to another guy/gal. ANd an hour later I am still whare we started-" veryfy yur name and address".. It has been years now and all the problems with the sig keep coming back after a month or so. I call the tech again and again, untill I get sick of them and their 8-12 appointments. Next thing u know its been 90 days and I am due to pay the "serv call". But the same sig interuption happens again one day, ususally when I watch a really good movie..I am going to complain to AG and to other places as well. I am also going to call and make sure I can cancell their stupid service. It has been 4 years, I dont think they dare to stik me with their early cancellation fee.

after being with direct tv for many years we were going to go to dish network do to the bills kept getting highereach month. When we called to cancel it in October of 2009 we were told that they would give us 12 months free and $10.00 of the othere 12 months of the contract. we did the math and excpted the deal. now a little ofver 2 months the reciver went out and they did send us a new one but refused to hook it up do to abalance of 100.00 when called i was called a "LIER" and spoke to in a very condisending way by a supperviser DO NOT BELIVE A WORD THAT DIRECT TV REPS SAY

on dec 21/2009 they stolled 455.39 out of my bank .called them up to see why .theycould only say it was out of denver co.main office thats doing this.looks like i own 3 recivers and 3 dishs just going to get new cards

I too was totally f@cked by the free upgrade scam on top of having my Paid for service canceled, i had a bundle through verizon for phone tv and internet, after the no-name internet company got bought out by comcast my internet bill came separate, then getting sick of paying $40 a month for a $17 home phone i didnt use i canceled that as well with ALL services paid up to date, 2 weeks later i got a bill from directv for $257 and called to dispute it, they then shut off my service for refusal to pay for service i already paid for, when i asked what the $257 was for they replied that verizon had not paid them for three months, I asked how my family plan of $29.99 a month X3 months =$257 the rep. answered that he did not know to which i said "your so f@cking ###ed you dont know that 3 X 30 is 90?" after many attempts to speak to a supervisor or anyone not drooling on themselves I told them to cancel and send me boxes to return receivers at which point i was informed of a $350 cancellation fee! because i was told in February i had to get new receivers do to my local channels going hd, i asked them repeatedly if there was a contract extension with that and was told NO every time, my contract was up in july 2009 i am now told it is july 2011.

Direct TV is the most absolutely uncustomer friendly company with which I have ever dealt. The customer service reps hang up on you after they tell you they are going to put you on hold. The don't show up for their appointments and say that it is a contracted out service and they have nothing to do with it. I have been stood up over 5 times in the last year. I cannot get anything else here so I am STUCK with the most horrible comany in America.

In October of 2008 I ordered a triple bundle service with Verizon (including internet,   phone, and direct TV) for 1 year agreement .At no time did I deal with, send payments or have any contact with direct tv.I paid my bill timely to Verizon. I was not told of any agreements (through Verizon) with Direct TV. All information I received was over the phone with Verizon.. I did not know I was under a  2 year contract for Direct TV only. How can 1 contract have 2 different agreement dates? NO ONE ever told me of this at any time.
After 1 year of triple bundle service from Verizon, I decided to cancel my agreement. I had no problem with Verizon at all. No penalties no late fees. No difficulties at all. No mention of the 2 year agreement for Direct TV. The cancellation was approved with Verizon, but I had to contact Direct TV to cancel the TV.
Upon contacting Direct TV, they told me I was breaking a 2 year contract  with them. I had to keep their service for 24 months or pay a $250.00 penalty. I told them I never dealt with them, that I only dealt with Verizon through a bundling program. I never received an agreement with Direct TV and informed them of my past year of using the service that I ordered from Verizon. I asked why would I be charged a penalty through them after using the bundling for my 1 year agreement ? I was told that as soon as I had signed up with the Verizon agreement with Direct tv was for 24 months agreement. I tried to tell them I only dealt with Verizon and I knew nothing of any agreement with DirectTV. And asked how I could be committed for 24 months with them when Verizon ‘s contract was for 1 year.
 At no time did I receive any information about the first agreement, at no time was I informed of a cancellation fee, nor did the service man who hooked up my tv bring this to my attention. If they had, I would not have gotten the TV hook-up through them. I was not told about this two-year commitment at any time during all my numerous calls to Direct TV nor did I sign anything any paperwork regarding a commitment when I ordered the bundle over the phone through Verizon for the triple bundle. I signed no papers.
After more than ten phone calls (to Kim, Dillon,   Bill, Yvette, and Lucinda, one of them hung up on me, etc.) I was told to change my order to the family deal for 24.99 per month, for the next 12 months, ($300.00 plus )the lowest package available, or be penalized $250.00
In the beginning of November 2009 I called Direct TV and spoke to Lucinda who quoted me a penalty of $140.00 based on the time used and left this was on November 11, 2009.
I received a bill the next week for $213.00 and when I called today 11/28/09 and spoke to Summer she quoted me a penalty of $230.00

I canceled because of your terrible service and complete disrespect of us as paying customers .The satellite signal is very undependable, and the service will be out for hours/days at a time even in nice weather. Your product /service is terrible, extremely low in quality.
It is your company's products fault that I canceled therefore I expect that the amount will be removed from my bill by Direct TV.
This company and it representatives misrepresented their product throughout my dealings through Verizon. Direct TV sales people both, male and female, were consistently rude, patronizing, and condescending. This service is disreputable. Customer service is rude, condescending and argumentative..
I'm ready to go all the way to fight this, Word of mouth is the best form of advertisement around. It will travel fast from person to person and my advice to consumers--- Stay away from Direct TV .Their product /service is terrible, extremely low in quality.
I will also post a copy of this letter on the [redacted] and Squeaky Wheel web sites .
Please remove this charge from my bill . It is the  fair thing to do, since there was no signed contract or individual contact with Direct TV.
You should remove this amount of money from my bill, and everyone else’s  that your company has ripped off. Your company has had these bad reports at least as far back as 2002. There are 38 pages of dissatisfied, displeased, discontented, disappointed, unhappy, frustrated, fed up customers, on [redacted]s.com.only .I did not check other web sites, this one was enough for me.

My 8 yr.old Tivo died. I went to Best Buy and thought I was buying a new one. Before getting it hooked up I specifically asked DTV, "would my programing change and do I need to sign a new contract?" Answer to both... No. Two days later my package is changed. At he same time I recommended DTV to a friend to get the $100 that there commercials boast of. He calls to get hooked up and DTV calls me on a 3 way call to my friend. We are both told that it is NOT $100 back but $10/mo. off of the bill. A month later I call back because I don't see $10 off. After some back and forth between the 3 of us, my friend and I think it is finally settled... WRONG! A month later I call back complaining and I told them "You know what? Cancel my service!" They tell me I am under a contract because I "upgraded to a new Tivo". I explained how I had called before installation and was told that I would not be under any commitment. They said their sales rep was mistaken and I am now under a 2 year contract and that I don't even own the Tivo that I just paid $200 for!

Direct TV is the WORST company to deal with. Don't ever replace or upgrade your existing equipment because they will extend the contract for another 2 years! from the date of installation. It does not matter how you were promised over the phone regarding price or no extended contract. Direct TV does not honor what they told you. They will tell you that they have no record of what they promise. My bill becomes higher ( $72/mo.) due to the upgraded package ( which the rep. promised to give me a better deal at $44.99, but never happened) and furthermore I have a new contract extended till Oct. 27, 2012 ( 2 years from now) instead of Jan. 10, 2010. I was confirmed before ordering that no contract would be extended. I called them on Nov. 13 after receiving the bill to dispute the monthly fee. They refused to honor so I requested to return the equipment in order to pay the same price and have the same contract. THEY SAID "NO". I called in and talked to 6-7 different people. Finally I talked to Sandra (id# [protected]), she issued the Recover Kit/Call Tag to return the equipment on Nov. 21 and promised to date back my contract to the original date. I was thinking that everything was settled. I called last night (12/30/09), I was told that I still have a 2 yr. contract with them. I finally talked to Disconnection Dept.# after going through several people and still having no solution. I spoke with the Rep. named "Kit"( ID # 432606) . He told me that he found my extended contract of those 2 years was invalid so I could cancel without termination fee and the cancellation # was R21-5486. I emailed to Direct TV to confirm the conversation with Kit. I also requested Kit to email me the confirmation of our conversation. He never emailed. Direct TV also replied via email that I still have a contract till 2012. I am so mad. They are so deceitful. STAY AWAY FROM THEM. They promised you whatever over the phone, but when you called in they will have no record.

true, direct tv is very, very dishonest

I just got off the phone with direct tv, I was told by several "customer Service reps" and a supervisor that i could cancel direct tv if I moved to a place that did not allow Direct TV. we would not be held to the contract. WRONG. i was told today that unless i moved to a apartment that did not have the SW exposure for the TV i was still obligated, even though the property does not allow direct TV. What a bunch of liars Direct TV is. DO NOT USE THEM.

If any sat tv I would go with dish network.
But why would you go to sat tv anyways?
I never had any issues with cable tv or cable internet (time warner, comcast, htcp)
If the cable companies were a little smarter and offered more competitive pricing there wouldn't be any need for sat tv at all any more - unless you live in such a remote area that cable companies just don't bother bringing cable out there.
Oh, besides the recommendation you got from RghtBkatU I'd like to add getting rid of any 'premium' services (like your NFL ticket) if you have a hard time paying the bill in the first place.

Just got off the phone with Direct TV - same early termination / cancellation fraudulent charges were applied to us after cancelling. They updated equipment at their own cost / and to their request due to satelite change overs in July. Now they are claiming we upgraded our sevice and owe them early termination fee . Claiming we agreed to a 2 yr contract which was never done? Via, paper, phone etc. After numerous calls, my husband has finally spoken to a billing manager that finally has agreed that they made a mistake the charge. They are suposedly removing the charges, balance to zero.
I am hoping this is true. It has been a nightmare to deal with.
Beware on any equiment upgrades they request to do for free or at their cost.

Just because the installer hit a live wire does not mean the whole wire run will have to be replaced, That is pretty idiotic to think they will tear down 3 or four walls just to replace a broken circuit. You should hire a licensed electrical contractor to do a few estimates and go from there.

i understand alot of what u guys are saying. i used to work for dierctv. i quit after 1month. it upset me when customers call in about the same thing over and over again about a problem. after receiving so many calls about the same thing i began to feel like its obviously not the customer. it must be the cmpany. directv have different dept.'s so directv as a whole is not responsible for the crap you guys are going through. i worked in the billing dept in georia. i was getin sick of that crap myself. and i'm not even a customer. alot my former co-workers dont want dtv services because of all the crap customers call complaining about, and services are free for directv employees. on behalf of the good former/current agents of directv. we understand your frustation. i hope they get their business in order. i'll never apply with that company again.

I made the same mistake and signed up for direct tv. I had dish and I really LOVED it. They said they could offer me the same deal at a better price. Boy did they LIE! I am now paying more and lost many channels that I got free from Dish. I have been paying extra each month on my bill so I can get out of this 480 dollar contract for canceling. This was a bad decision of mine just like my ex husband. As soon as I can I will have Dish back in my home. I had Dish for 9 yrs. and got stupid one day. Never AGAIN! Direct tv is a rip off.

Today I went to get money out of the bank and told that I had insufficent funds. I called my husband and he found on our online bank acct that Direct tv accessed are acct with out our consent or knowledge and withdrew an amt totaling $450.00. We never consented to this or agreed to allow them to access our bank acct whenever they felt like it. Now its 9 days till Christmas and our acct is drained, we are going to aquire bounced check fees and over draft fees! What they did is called STEALING! If you are going to access someones bank acct there needs to be some written or verbal consent! We are going to contact the BBB and the Attorney General!

If anyone else has had this problem... I would like to know if you have filed a law suit... we are thionking about it!

Ok, I was just hit twice for a total of $778.00. Supposedly I renewed my contract in August, 2009. I asked for another DVR box to be sent because the 3rd one they sent was not working properly. I guess when they send out a replacement box, you are extending your contract. I couldn't get any return box sent to me so I could return their equipment, and I was hit for an early termkination fee. Interesting since my contract expired a year ago last June and I never renewed it. They have lied, are incompetent, and thieves. Their service is substandard at best, their support staff can barely speak english let alone read the cue cards they are given to be "customer service". Their equipment does not work properly, and it is difficult to get any credits or refunds of service paid when the system is not working.

The Manager of my Credit Union told me how to stop these unlawful charges. First, slam the card you used. Cancel it, and get another atm/debit/Visa card. DO NOT PAY your account from Directtv with your bank card. If you want to pay online or over the phone, get a prepaid VISA card for the amount of the payment, use the card, and toss it. There is no bank account attached to the card for DIRECTTV to steal money from.

If you were a victim of Directtv, call the Better Business Bureau, and the Attorney General of the State you live in. Good Luck, and DO NOT GIVE DIRECT TV YOUR BANK ATM?DEBIT, OR VISA FOR ANY REASON. THEY ARE INCOMPETENT THIEVES.

Directv Billing Disputes
P.O.Box 65500
Greenwood Village, Co 80155
Ref Account [protected]

To: Whom It May Concern
I am writing to inform of my suspend request services on Year 2007, When I call your
office I explain to the Customer Services Agent, to suspend my service because I will
leaving the City for may be 1 year or more and your equipments ( 3 boxes ) will be
return to one of your technician.the technician pick up the equipment in my house
at 15701 SW 147th Ave.Miami, Florida 33196, at the same time I return some equipment I just to have in my house for my mother-in-law (Comcast cable)with comcast i have no problem at all, even I received a credit for $23.00 from directv, but
when I come back to Miami I received notification from a collection agency that I have
debit with Directv for hundred and something dollars for service which not received.
your agent never explain to me that if I suspend the service we still has payments
to do. Now I am resident of 8220 SW 65 Ave D1, Miami, Fl 33143 and when I call for
service to Directv ( to install ) the promotion your have now $29.99 at month, I was
told I have a balance with Directv and giving me some 899 number to call, If your company policy was no to inform customers of the consequence of stop service and
not to continue the payments that would be considered fraud by the FCC, and I am
sure that they would want to look into this matter, I am demanding that my account
[protected] will be restore and the company revoke that wrong policy they have.
Maybe that was misunderstanding, to avoid problem in the future I will authorize
Directv to obtain my monthly payments from my checking account.If after your investigation your company take the determination to instal my service again

Thank You
Marino Vicioso
[protected]

Massachusetts
We had Directv for 10 years. a year ago we purchased a 50" HD tv and upgraded the box to HD. When the tech came to take down the old dish and install the HD dish, found we would not get a signal due to all the trees around us. the trees are not on our property so we can not cut them down.
our only other recourse was to change to cable, which we did. now directv says since we purchased (excuse me, it is leased) a HD box that tied us to a 2 year contract and is trying to charge us $450.00 which we refuse to pay. We told them to take us to court.
No one ever told us we were tied to a contract for trying to upgrade and they can not understand, we keep asking, how can you charge us for a service you can not provide to us.
We will take this all the way to court, we would rather pay a lawyer than directv

I had the same issue. I signed up with them on 11/2/2008. The customer service representative that I spoke with said that they could submit the rebate form for me though since that was initially the deal I signed up for. I called to complain about the rate on my bill and to disconnect service because it had rained twice right after I got it and I couldn't watch tv. No such luck, because I was a persistent BLEEP, they did the rebate for me.

Also, what you should know is that the $29.99 deal IS NOT for the entirety of your 2 year contract with them. Since the fee to cancel the contract is so high, no one wants to cancel (I don't have that cash) but they are stuck with the contract/service and the $29.99 is only for a trial period (although I can't remember how long). Essentially there will be a couple months that you (and I) will pay the regular rate until the contract ends.

P.S. I am curious as to how they have a 99% rate commerical when DIRECTV DOESN'T WORK whenever it rains or the wind blows to hard!? I live in Maryland where the weather (I think) is pretty tame and yet I can't watch TV when it rains. Gheez!

For the record, even though I had those issues in the begining of my contract, if I could keep the $29.99 rate I would probably stay with them. I can't seem to find a lower rate anywhere and we are not home enough to pay comcast $3 million dollars a month.

After one year my purchased DRV died and I had a second purchased DVR activated. Well about 5 weeks later I get a bill from DirectTV saying I owe 200 for the first DVT.
At no time did the cusomer rep tell me I needed to send them the defictive DVR .
They never told me ther added another 2 years to my contract at that time and now when the original 2 year contract ran out I called and after several representatives reacche someone who told me he would reset my contract to the date when I originally signed with them. GREAT..
Well I switched to DISH and 2 weeks later they charge my credit card 240 for early termination. THIEVES, LIERS, CROOKS.
Michalle 9872 called me a lier when I told her what happened.
Everything that is in there bill about treating there customers honestly is B/S

and not to mention, don't try going to BBB, ATT is there, Comcast is there, Guess who isn't a member good old Direct TV, I am actually ashamed of myself for not checking that before my wife did business with them...RED LIGHT RED LIGHT!

Direct TV is going to get it handed to them...They stole money out of my account, and I am not the kind of person that deals with this well, since I have some connections up pretty high I am single handedly going to try to get all of you JUSTICE for this kind of crap. If you receive something in the mail about a mass lawsuit follow through with it, it's real...Sincerely disgruntled beyond belief.

save yourself the trouble of getting into any DirectTV contracts; no matter how bad you want to watch your favorite team. they run their business on unethical practices. for example, if you do anything to move or change your service, you'll be extended into a new contract, silently (they'll never tell you that when they're offering to move your service for free.) i found out by adding an HD receiver to my existing acct. i was extended another 2 yrs. also, no matter what they tell you about the signal, take it from my personal experience of over two years, the picture (ESPECIALLY HD) goes out in a storm EVERY TIME. the only reason i signed up for the service anyway was for the NFL Sunday Ticket package...but that's an even bigger rip-off than the regular D-TV package. they charge $270 a season for the package and then have the nerve to ask for another $100 for HD NFL games. WTF! was i not already paying these ### extra for HD service? now, for buying Sunday Ticket i get the privilege of paying another $100 for HD NFL games. never mind that the games are broadcast in HD for free by CBS/Fox, so what's the deal with that? it's really more clear it's a SCAM when you find out they don't charge extra for baseball, hockey or NBA games in HD.

i feel like the biggest chump on the block having that D-TV dish installed on top of my house, knowing how much i was being ripped-off by Direct TV.

From the first day of contact with DirectTV I have had problems. They assured me the installation technician could set up internet service and that it was included with my package. The technician was 1 hour late showing up and he laughed at me when I asked about the internet service; said it wasn't even an option! It took me 6 months to get the $100 rebate I was promised after the payment of my fist month's bill. (At this point I had contacted our local news stations and sent a copy of the letter to Direct TV.) I got the check within 2 days!

Our service goes out everytime the wind blows, whether it is storming or not. Do we get a discount for the hours without service? NO. And what about the times when it is storming and the service goes out, do we get a credit or refund on that? No!

Several months later we were out of town and I was billed for 2 PORN movies (no one was in my home). I had to pay for one, they were "KIND" enough to remove one of them and tried to convince me that "someone in my home ordered it (although NO ONE HAD ACCESS TO MY HOME at the time.)

On July 17, 2009 I paid my bill in full. Two weeks later my receiver box stopped working. I called to have it replaced and was told my bill was past due for $16.++ and I would have to pay that before I could PURCHASE A NEW BOX. I said "Wait a minute, you want me to buy a box that I pay rent on every month?!" And how is it possible my bill is past due when I paid it in full last week? Then the rep told me he could not tell me why I owed the amount. "I have a charge on my account and you can't tell me what it's for? " No maam, you just have to pay the amount and buy another box. I said, "You just hold on to that thought, I think I"m going to cancel my service. On August 3, 2009 I did cancel my service and was told I now owe them $98.00+ How is this possible that only a couple of days later I owe this money? I got a "FINAL" bill for $38.00 at the end of August. (I was unable to pay it because I lost my job due to becoming disabled.) Now on October 29, 2009 I received a bill for the amount of $201.00 that included 10 Pay Per Views during the summer months (not previously listed on my "Final" bill and I know we didn't order them because I have been home bound since JUNE 09) There is also a charge for 1 football game in the month of September, ONE MONTH AFTER THE SERVICE WAS DISCONTINUED/CANCELLED. I intend to fight this! I will not be bullied to pay for services I did not use! I have contacted my attorney!

Cindy-
I have had Direct TV since 2001. and I have found out a lot about their business practices that I am not liking. I, too have tried to cancel, and when I called they stated that I had another year left. Which is ridiculous. They extend your contract if they replace a remote control, a receiver, add a receiver and even if you change your programming package, ... Which is completely unbelievable yet true. I am looking into fighting them at this moment. Let me know if you find anything out.

If that's roughly what that person said it's very condescending.

If you gave direct tv a credit car number, call your card company and tell them the card was lost. They will isssue a new card and account number that direct tv dosn't have. If you paid by check close the account and get a new one. Pay by money order and they won" t have an account to rob. Pay pal has a credit system that creates a new account for .each transaction

I just spent 2 hours on the phone with these thieves. They took $334 out of my account on 10-13, withdrew the account, bank charges have accrued, etc. I had no idea until today. I am 66 years old, unemployed having lost my lucrative real estate job more than 2 years ago. They just don't give a damn. I cancelled my service in August; they said I never called them; continued to charge me; charged me $160 "cancellation fee" -- WTF? How do I get my money back? I can't make it until my next social security check...

I'm all for a lawsuit -- taking unauthorized funds out of someone's checking account WHEN YOU DON'T EVEN OWE THEM THE MONEY cannot be legal! What can be done about these ###?

Direct tv took $1156 from my bank account They would in no way try to resolve the problems they were creating. When I returned their box, that they always put wrong addresses on, and Fed Ex finally got the box they refunded $511.00. The bank took $600 from my savings account, the only money I had because direct tv created an overdraft of $641.00.

Any one want to get together and put the pressure on FCC who says they do not deal with individuals but keep your complaint on file for "trends."

loissherman@ymail.com

I had ordered NFL ticket as an upgrade from ATT Dish. I was charged for 4 receivers, at about $300 on my credit card. A guy called and said he would send somebody over within a certain time frame to set up the equipment. No one showed up that day. I called Direct TV and said they had no record of our order, and would have to call ATT to figure it out. Alas, I called ATT and they in turn said they had to send me to Direct TV. I told them not to send me there because I had been going around in circles. When ATT asked for our number on file, they told us that they had no record of that either! We have been their customer for years...

No one has a record of us, yet we had been charged. ATT has been causing so many problems as of late, and they need to be dealt with seriously. Perhaps a class action lawsuit in the newspaper would help us decent, innocent customers get some justice in this mess we call a business.

Three weeks ago I ordered DIRECT TV. The installer could not install due to a tree limb. A couple of days later there was a 21.00 charge against my checking account. I called the company to advise what happened and they said, "No problem, we will credit your account." It's been nothing short of a nightmare since! The next day I received an email from customer service telling me FED-EX would be delivering a box for me to return the receiver, the one that was NEVER installed. I immediately responded, explaining what happened once again. The next evening I received a voicemail threatening to take $451.05 out of my account if I did not return the receiver, THE ONE I NEVER RECEIVED! I contacted the installer supervisor and he verified that the receiver was in their warehouse, told me he would contact someone higher up in DIRECT TV, and he would try to help get this straightened out. Three weeks later, numerous phone calls to billing and finance, I thought it was finally going to be resolved. They admitted their mistake, but told me it would take 6 - 8 weeks for a refund. NOT GOOD ENOUGH. Their mistake has caused numerous non-sufficient funds charges against my checking account. Then, a bit of good news, they would process a manual check. I spoke with my bank and explained what they had done, I'd have to fill out fraud report to removed the insufficient charges, put the DIRECT TV check back in my account when it arrives. Not great but I thought I was finally getting somewhere. Yesterday, I receive another threat from DIRECT TV for the return of the receiver or guess what...THEY WERE GOING TO TAKE ANOTHER 451.00 OUT OF MY CHECKING ACCOUNT! I am going to call my bank today and try to close my account. Of course, this causes a domino effect, for now I have to contact all my direct deposits, direct billings, etc. STAY AWAY FROM DIRECT TV. This is a very unethical, poorly run, company with the worst billing and customer service policies.

Direct TV is a joke. I recently moved to Chattanoolga TN and ordered Direct TV. The issue is the reabte takes 6-8 weeks. So you go 2 months prior to getting a rebate. Also watch your bill. I had add ons that I didn't order and had to call after I recived a bill in 2 months.

I hope you didn, t pay the the $440 !

I have the same stories as all of you. I called to set up service, within a two week period, one of the HD receivers crapped out. I called the installer who gave me his number if I had any problems, he set up a replacement. All fine and dandy with the replacement, except now, they are charging me for three receivers.

I call to cancel service, as with everyone, I am facing a $400 cancellation fee. For what? Not a single time through the setup process for service and installation was I informed that I am leasing the receivers for 24 months. NOT ONCE! I call to get an explanation for this, and the women says just by having the HD receiver, that is my agreement! To obtain a copy of said "authorized agreement" also known as the installation receipt, I would have to contact a PO Box through mail which may take up to 2-3 weeks to get a reply. This facet of their compnay doesn't even have a phone number to contact them directly. All this just to obtain a piece of paper that will "probably not" ( her words ) have my signature on it that says I agree to a 24 month commitment. Only after, as she explained it to me, do you read on your bill of the 24 month commitment. How can you hold someone to a fee-able agreement, when the purchaser is unknown of said agreement until after installation? Does this make sense? BBB...oh, your probably busy doing nothing about everything.

This Company makes no legitimate sense. On top of all this crap, the supervisor I spoke to in South Carolina in explaining the commitment to me says "my credit score dictates the length of my commitment". WHERE DID THIS COME FROM? No where on the website or customer agreement can I find anything stating in any way shape or form that my credit score will dictate the length of my commitment. Does that mean an individual with a poor credit score will have a greater commitment, or someone with great credit will have a lesser commitment?

DirectTV, even your employees/supervisors don't understand the guidelines/CRAP you run your corporation by.

US Government, you should help the people you represent in this diabolical corporate run land of ours. But you probably, scratch probably, you WON'T do a thing! Because, they make a lot of money and they grease your pockets.

AWESOME!

On 9/27/09 my mother who is 73 received a call from Directv about getting all the movie channels free with the Sunday ticket, witch was also free i no this is true because i was on the other phone listening in. The REP said it was free for 5 months, after the trail period she could buy the package. Well i called them back be cause the REP said on the phone they would send a copy of the deal in writing in the mail never got it, i tried to cancel the package they said it was to late i could not she has to pay 59.99 a month for 6 months for the football. Not only did they lie 2 times they wont let her cancel the deal. What a bunch of crooks.

Direct tv has Terrible service. I have had dish problems over a month, Have spent numerous hours over the phone. Well they finally agree that I need a service tech at the house, but now that the month has come & gone, I must pay my bill. My problem is I HAVE HAD NO SERVICE! They just dont get the service pc & now that they are with at&t service will never happen.

February of this year I moved into an apartment, the only thing available was Direct Tv or a couple other Satellite providers. I chose Direct TV because when I looked online the pricing was amazing compared to my old Comcast Bill. So I called to # to start service, got a woman who was barely even paying attention to anything I said and basically just wanted to get my information and be done with it. She never once mentioned anything about a 24 month agreement or any of the terms for that matter. She asked for a credit card to put a deposit to hold the account of a minimum amount and made me aware that is was free installation. So i made the appointment the tech came to my apartment completed the install left me the Direct TV start up kit book, had me sign stating the work was complete and went on his way. I then looked at my bank account and realized Direct TV charged me for the install, so I contacted CS(Customer Service) they let me know the money would be returned upon installation. So within a couple of days I received the money back. So everything seemed fine until I received the first bill, which I had requested to have the $29.99 /month pkg, and was being billed $60. So once again I contacted CS and thought the problem was resolved. The next bill was for $45...still not right but closer so I just dealt with it. Now its October and I moved out of my apartment and no longer need their services, so when I called to cancel the woman told me there was an early termination fee of $20/month for each remaining month and that I would receive a final bill in the mail and if and only if it is not paid by the due date they would use the card on file(the card given for the deposit, I was not set up for auto payments). Within 3 days I logged into my bank account and they had charged my card the $321.16. I have spoke with atleast 10 people most of which barely spoke english, and half of them say one thing and the other half say another. I have the starter kit book the installer tech had given me and when I open it up there is the "Direct TV Equipment Lease Addendum" UNTOUCHED, never signed the tech never even took it out of the book to show me. But now Direct Tv is claiming I have signed and agreed to their terms. This is ###. I have requested a copy of whatever they have that I signed and they email me the "CUSTOMER AGREEMENT" with absolutely no signature or even a place for one. I finally got to speak with a Supervisor and when I told him I had the Addendum he said "then you have agreed to the terms" my response was this Addendum is unsigned and was never shown to me. So he asked if I read it, I had not until a couple days ago when this all started. According to him it states in it that having the Addendum means I agree to their terms. So I read where it clearly says in CAPITAL LETTERS at the bottom of the Addendum "BY SIGNING BELOW, I HEREBY AUTHORIZE AND AGREE THAT DIRECTV MAY, AT ITS SOLE OPTION, CHARGE THE FEES DESCRIBED HEREIN. I WARRANT THAT I AM 18 YEARS OR OLDER AND THAT ALL INFORMATION SUPPLIED BY OR ABOUT ME IS ACCURATE. I HAVE READ AND AGREE TO THE ABOVE TERMS AND CONDITIONS." Then I continued to tell him there is no signature and nothing has been torn off at all. This Addendum is untouched! So I asked him what they actually physically have with my signature anywhere and I would like a copy of whatever it is. He put me on hold and came back saying the installer must of never forwarded the paperwork to Directv. Well I've spoke with the installers(I still have the work order) and they state they forward everything on to Directv! This is all ###ing ###! I am not an idiot, when I started the service I would of payed attention to whether there are terms especially 2 year terms seems how I wasn't planning on living where I was for anywhere close to that long. I have asked pretty much every CS rep if I can hear the tape from the conversation when I started the service. They all say I can't help you with that. I have tried to Dispute the charges with my bank but apparently they agree to the Directv terms so they can only assume that I have too so they cant reverse the charge. So now I am negative in my account and now getting raped with overage charges from the bank as well. This is a ###ing mess and I want Directv to give me my money back! I never agreed to these ridiculous terms and in order to verbally agree with something you have to be made aware them and in this case I was not. I don't even know what to do next, continue fighting or just be done with it.

i hadTHE WORST experience ever. these people cussed my mom out and had the nerve to call her back and shove a pen up her- when she asked for the name of the sales agent and after he treated her like crap and told her she was dumb for the questions she asked then he called her back. We spoke to 2 people who did absolutely nothing to solve our problem- finally i got to speak to a so called supervisor who did NOTHING yet insisted on me still getting their service. Apparently therude and insulting agent kept the number of our home because he later called and made a sad case of some kind of prank call talking about us being ###ed for the exact questions we made.
THIS IS UNACCEPTABLE AND I HONESTLY DONT KNOW WHO TO COMPLAIN TO. NOBODY NO MATTER THEIR RANK SEEMS TO TAKE ANY CARE.

Direct TV is a JOKE! I have 1 DVR and 2 receivers in my home. The tech came out and the DVR and 1 receiver is hooked up but the 3rd is NOT. Direct TV has billed me the 4 months I've been with them for that 3rd receiver and WILL NOT take it off my bill. I 've made numerous appointments for another tech to come out and they NEVER show! Then EVERY time Direct TV calls me and says I CANCELED the appointment! I have saved messages on my cell phone from the techs saying they can't make it and I tried to get Direct TV to listen to them and they refuse! DO NOT GET INVOLVED WITH THESE PEOPLE! They are liars and crooks and could care less about their customers. This company doesn't know the meaning of customer service. When I threatened to cancel I was told and I quote, "You will pay for two years because of your contract." Then the jerk proceeds to email a copy the contract with a nasty note! My attorney said the contract works both ways. You agree to a contract FOR A SERVICE. If you are not provided with that service then the contract is void. A class action law suit sounds great to me! Sign me up!