DirecTV review: poor customer service - promised dvr receiver

I was told by direct tv that i would recieve a free dvr reciever once i had direct tv for 12 months. They deny ever making any claim and require i pay $200.00 for the reciever. The manager -( sondra # 410964 ) actually was very rude and denied this request . She atcually cursed me on the phone and hung up in the middle of an hour and half conversation on the phone. Im going to pursue this arguement in small claims court in asheville nc. Thanks, chris wiggins