Direct Express
reviews and complaints

I am complaining about direct Express will not process my claims for people fraudulently taking money off my direct Express card I've sending all this paperwork when people illegally took my money I'm on the streets homeless and they won't give me my money back on my claims they say I have to wait up to 90 days when people have compromised my account me being on social security and on the streets I need my money back immediately when I call them I'm on the phone for hours I mean my money

On 06/16/2023 I filed a fraud complaint against a company that had charges on my direct express card. This is the Third fraud in 6 months. I am a 73 yr. old senior I don't buy things I don't need. This was from a sex store they said was in California. It was not it was a group from Panama. I got a letter, and it said write a statement and return within a date of 10 days. Very hard to do, the letter was received 2 days past that time! I now received a letter stating they believe the charge is mine and their investigation proves that. I live in Florida and will not travel that far to spend $39.99. Now I call and get a very rude person that yells very loud and transfers me to a number that will not answer. I want the documents showing that I made the charge. I live in Florida and have now turned it over to the State/Federal agency for Seniors. Papers are filed and I really hope they nail this company and Direct Express!

I called this company and they laughed and said that is why we go after Direct Express customers; they don't do anything.

I just got my direct Express card and was able to use it to withdraw money out of it at Walmart but when comes to pay my phone bill they won't accept direct Express and I called direct Express customer support and they said there's nothing wrong with my card yet boost Mobile still refuses to accept it and there's money in the account and there's no hold on it none of this makes sense. Why should I have to go use a different card to pay my bills That's what I got the damn direct Express card for in the first place? Direct Express was supposed to ease my problems not create more of them I should have stuck with the regular monthly paper check that I was getting. I can't believe that social security administration can't do anything about this aren't they the ones who got direct Express in this position Don't they have any control over what the hell is going on with our money? I'm so tired of being told just wait a few days and then try again every time you wait a few days it's just that much further away from getting your money back and another way for them to screw you over I'm sick of this nonsense.

My name is Trevia D. Thomas .. I went to the Wawa in Franklin bVa around about 1:15 am.. I put the amount of 600.00 Dollars into the ATM and it only give me 340.00 dollars back... I've called multiple times to be told there were high volume of calls to call back later.. it shortend me 260.00

I received a payment from social security April 2019 an in the payment installment was for $9000 express took $6000 of it I only got to spend $3000. in 2021.they sent $386.00 as if that's what I deserved an I filed the dispute about my money again I hadn't heard from them so this is 2023 I started calling back an they was telling me that it was still being investigated .so the other day I called the supervisor was on the phone that work in the fraud department an he did say that. It was never filed an he Hurd about my calls an how much it was they were talking as if I'm nobody an that was nothing to dispute that's how I looked at this. Any way he filed the dispute for me for real an I called back to get the correct email address to email them an it was given to me USDX.[protected]@usdirectexpress.com so how can I get my credits back if I'm given the wrong email address I need my money back ASAP that's what I was suppose to do with it is get my place if I can get my money an help with getting it back I sure would appreciate it

got a text message from direct express saying my pin number was changed. I did not authorize the change. I have called the customer service number 4 times hung up on all times. This is how I pay my rent and bills. This company needs to held accountable fir there actions. Date of actions July 28th, 2023. As of now I have been on hold with them for an hour. Something needs to be done.

On July 5th 2023 someone used my debit card to reserve a room at a hotel in Florida. When I called them they told me a woman from Colorado used my debit card to reserve a room. They researched the payment on my card and told me yes a transaction was made by this woman but could not give me a refund or give me more information about this woman, that my card company would have to contact them. I dont know HOW THIS TRANSACTION COULD BE MADE SINCE I am the only person to use this card and the card is always in my possesses. I canceled that card and requested a new card.

On july 5 2023 I took 50 dollar from my account the bank on mass ave the next day I went to stop and shop to get money from there atm machine that when I realize money was missing from my atm card so I went home and call direct express and explain to them what happen two weeks late they send me letter say I got ten days to fill out fron the date it happen on july 5 but I 0nly got the letter after the 10 days expire and me and my son fax them the in for information and they said my case was close how can a case be colse when I just receive the paper two week after it happen

This card is not safe. Once the acct is cleaned out by frauds in another state, DX will fight to keep your SS benefits. I'm literally begging for money to live on. I've been 26 days without funds and an agent mocked me yesterday for calling so much.

Today, they denied my current DL and US passport as valid ID. I dont have a third ID.

Direct Express is a predator and vulnerable disabled seniors are being devoured by this wolf.

Why am I fighting to feed and buy meds? How can they withhold my own money?

I got Illegally Charged for 3 things, one of which I've got No clue of what it even is, Direct Express claims to supposedly done whatever type of investigation, yet I was promptly denied any means of replacement to my funds, even when one of the illegal charges was for something that I'd been purchasing for years from an entirely different company, which also happened to be on the same Bill, yet for some strange reason they persistently continued to charge me and keep the stolen funds that was stolen from my account, with absolutely no obligation or regards to my lack of funding whatsoever, hanging up on me and playing games like a bunch of these other Clowns I've been forced to continuously be dealing with every since my coming out of a coma knowing absolutely nothing, with everybody seemingly working together to make me look as if I'm losing it or that's their overall plan is to drive people up the wall! but of course I've been consistently unable to acquire any Help

My card was lost or stolen, on May 3,2023. I have been calling you since that day and I'm behind in my bills. Your company took my money from SSD now when do you realize who you are talking to and when do I get my benefits back? Someone needs to contact me I've even left my phone number. I feel like older people get done wrong especially with their benefits. Your company needs human beings to engage with people on the phone not an automated system it's the worst. Hopefully in the future we'll be able to get a real person to talk to!

I am a U.S. citizen, married to a South African and resident in South Africa for the last 21 years. I receive my Social Security Retirement benefit which is paid into a Direct Express Debit Card. My issue is as follows:

My card, into which I receive my Social Security benefits, expired on October 31st, 2022. Since then, I have been trying to obtain a new card via courier without success. The postal service in South Africa is abysmal, so to date it has still not arrived, 9 months later. Therefore, I urgently need the card to be expedited via courier to my current residential address.

I am disabled, have vascular dementia and unable to easily make my way to a phone. in order to call the Direct Express offices, however I have been able on multiple occasions, the last today, July 11, 2023 to make contact with Direct Express, most recently with their Card Advocacy Group,, in order to try to obtain a new Direct Express card. However, they seem either unwilling or unable to finalise this. I have sent them copies of various documents to verify my ID. but they keep telling me I must contact the SSA to resolve this, however, obviously, firstly, there are no Social Security offices in South Africa, and secondly, SSA keep telling me as it is a validation issue on Direct Express end, SSA cannot assist me, so I am at my wits end as I desperately need access to my SS benefits in order to pay for treatment, medicines and such. They seem totally uncaring to my predicament or health status. Someone please help an ailing elderly lady in a foreign country!

I had to order a new card because someone hacked my account on 6/22/23 they it would take 7 to 10 work days it7/6/23 when will I ever see my new card calling you is the biggest jock in t5he world sincerely barry kidd this sights just a joke you wont do anything about it if I lose my home because of your ignorance of direct express you will see the biggest law suit in american history

money put on my decesed sons card that was turned in after his death which social security said you have to send back to them. I did not get this money but am being punished for it. This needs to be sent back to social security I called social security and they said call direct express and tell them to send the money on the card back to them. I am an 82 year old elderly lady with heart problems who cant afford to get the medicine i need because of social security taking my check to pay for a mistake that i did not make. I turned in his card to them in March of 2022 and also called direct express to report this and find out what to do. I have called both places and one says to contact the other. I am going to my local news station to report what is happening to me for a mistake that was not my fault . Someone needs to contact me Betty Brooks at [protected] or get the money returned to social security before i tell the public how direct express does business to an elderly person with no other income and is being punished for something that i did not do

I ordered 75.00 worth of window decals. Sweet memorial decals.com said they shipped my order 3/31/2023 I never got a tracking number until direct express sent me paper work. There was a tracking # on them so I went to USPS to have the check the tracking order there is no package with the tracking number I was given according to the USPS. Direct express refuses to reopen up my case I was told to contact the merchant who is no longer in business so I got scammed for 75.00. Direct express don't want to hear anything else from me about it. They are wrong.

My father passed away in February and I supplied Direct Express with the requested documents to be able to access the leftover funds in his account. They said it would take 6-8 weeks and it's been 5 months. No contact has ever been made regarding this matter, even though the automated email states my claim would be given to an analyst and I would be contacted shortly. It's a joke trying to get an actual person on the phone. It seems to be their tactic to frustrate people into giving up.

Someone was using my credit card and there was a bunch of items that I did not approve of. I submitted my complaint and received it back stating it was denied. I called and they gave me the run round. I've been calling asking for an itemized letter of what was was initially credited and what charges were reveresed. My inital complaint under 1-[protected] and then 2nd one under 1-[protected]. In specific there was a charge for SPMHD for $121.00. I called and direct express could not tell me what it was. I researched and found out that the person ordered parts for their BMW. I do not own a BMW. There was also chaarges for ROKU 3 different program. I explained that it was not me, however charges were not removed. I called Roku and cannot get ahold of anyone. I still want to have those charges disputed. My original complaint was for amount was not credited. Again bottom line is i want my refund and i want to know exactly what charges were credited. I need to know what other charges were not credited because the statements that was sent is not clear. I think this was ridiculous that I have to file a complaint this far. Please pull all calls so that you can see how i was treated over a dispute. I asked several times to speak with a manager and was told that they were going to tell me the same thing and or i was transfered supposedly and then the line was disconnected. i spoke with a male at 1st and then I spoke with Lisa more than 3 times and then she acted like she didnt know my situation.