Direct Energy — billing
I am at my wits end. I have not received a bill from Direct Energy in 4 months, I have called, I have emailed, I have complained (to the PUC). I was told it was an internal problem, yet it seems after doing a little research that I am the only one with this problem, and I have been told also that my bill has not been generated. This has happened to me once before about four years ago, when DE didn't read my meter for almost 8 months. I was contacted by a rep about a month ago and she assured me that I would receive my bill within a matter of days. That never happened. I am on a limited income, so aside from the fact that they will bill me three times a month, I will have to go without food and medicine again just like the last time this happened. It is also weird that my five year contract is coming due. If I had known that DE had been sued for deceptive practices, I would never have signed with them. Your better off with TXU and I don't like them either.