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Dick's Sporting Goods Complaints & Reviews

Dick's Sporting Goods / gun sale policy

Br
Oct 09, 2019

I will not be shopping at Dick's until they reverse their decision to pull all guns from their stores. They have pulled all guns from 100 stores and have destroyed their stock of AR-15s. The owner stated that if this new policy saves one life then it is worth it. I am sorry, but our...

Dick's Sporting Goods / employee

Ch
Sep 30, 2019

Hello my name is chuck Hagemeyer, I was in your store looking to buy a knife and possibly shot gun While I was trying to look at the knives the shelving and all the prices were not clear and a mess the employee John was not a very nice person, cursing up and down complaining the other...

Dick's Sporting Goods / team apparel order never filled. but you had no problem charging my card

Br
Sep 30, 2019

Your customer service rep, Steven, in Atlanta is the worst person i have ever dealt with. First my order was shipped with just "GA" as the address. this caused the douglasville post office to just throw it away once they finally received it. luckily i signed up for notifications from the...

Dick's Sporting Goods / merrill shoes

To
Sep 01, 2019

Dick's Sporting GoodsI attempted to buy a pair of Merrill hiking shoes marked as on sale in the Folsom store. I brought them up to the register with other items. They rang up $30 higher. I told the clerk they were marked as on sale. He said, "No, they're regular price." I paid for my other items and then went...

Dick's Sporting Goods / coupons

Je
Jul 13, 2019

I don't even know why your company bothers to waste money on postage sending coupons. EVERY time I shop in the store or online my coupon is not valid. Everything is excluded!!! Or there is always some reason the coupon does qualify for my purchases. Go back to my purchase history. I shop...

Dick's Sporting Goods / customer service

An
Jul 01, 2019

I went to your store located in friendswood TX on June 28th around 8:30pm looking for fishing hooks you guys had on sale. The sales guy inside the store said to go outside and check the outside clearance tent, so I did. I walked inside the tent and asked if I could get some help the...

Dick's Sporting Goods / fishing pole

Ro
Jun 23, 2019

I returned a fishing Pole and what I did not realize until I returned it is at somebody hit gift card instead of cash or debit and when I went to return it they gave me a gift card I did not want a gift card I needed the cash so I need somebody to fix this as soon as possible. I do not...

Dick's Sporting Goods / service

Ma
Apr 23, 2019

On Saturday 4-20-19 at the Chino CA store I was about to purchase a set of Ping golf clubs. After over 2 hours with the golf pro Ben I was at the register with another employ ready to ring me up. The other employee asked if this purchase was gonna be on my dicks account and I said yes. He...

Dick's Sporting Goods / loyalty overlooked

Jb
Nov 12, 2018

I have been a loyal customer to Dick's as I have a large family all involved in a variety of sports...not to mention the store is in walking distance to our home. I needed to purchase wrestling shoes for my triplet sons. I had received a coupon in the mail last week, but when it came to...

Dick's Sporting Goods / customer service

Sn
Aug 05, 2018

I visited the Lynchburg store this afternoon to buy a pair of fishing shoes for my fiance. I saw that the Columbia Men's Bahama Vent shoes were on sale for 25% off. The sign was presented in the middle of the endcap. When I brought the shoes to the register they rang up as $69.99, I asked...

Dick's Sporting Goods / items sold / customer service

Ry
Aug 02, 2018

I went into the Dicks sporting goods store located in Cedar Hill (uptown) looking for 3xl football pants. First off when you walk into the store no one greets you, secondly once I got to the football section no one came over to help. Once I found the item I was looking for I went and found...

Dick's Sporting Goods / commercial

Su
Aug 01, 2018

The commercial.. The new commercial that came out no more than a week ago has my ears bleeding. It plays every 10 minutes and on every channel! If this continues, we have discussed we will be canceling our vue subscription due to how horribly annoying this is. Honestly, this busine...

Dick's Sporting Goods / ua c1n mc jr. black/blue-2.5

Jo
Jul 12, 2018

I went into your store on Sunday July 8th to purchase some football cleats for both my boys. Well the ones they wanted had to be ordered online, we went ahead and took care of that in store. Purchased Silver ones for my oldest Blue ones for my youngest. Awesome! Only to find out today, we...

Dick's Sporting Goods / bike

Cr
Jun 12, 2018

Hello, Just wanted to share the terrible experience at the store in Orem, UT and my interaction with (Tyler - Sales Lead) I wanted to Return/exchange a Bike that i had purchased less then 24 hours from my interaction with Tyler. Bike was and is in brand new condition, i only took it for ...

Dick's Sporting Goods / staff/service

Pa
Jun 04, 2018

I was at the Greenwood, Indiana store on Sunday June 3rd to purchase soccer cleats for my 15 year old son. He picks out a couple of styles and we find a clerk and I said we need to measure his foot. The guy sets the measure thing on the ground and says stand up. He glanced at it and said...

Dick's Sporting Goods / customer service

He
May 16, 2018

On 12 May my wife and I went into Dicjs sporting goods in Panama City Beach. Was trying on some clothes. When I went to open the door to the dressing room there was an employee named Bayle who was cleaning the room. I knocked and no answer so I went in and the door bumped her arm. She...

Dick's Sporting Goods / basketball hoop delivery and setup

Na
May 10, 2018

• Ordered a basketball hoop and paid for delivery and setup for Tuesday, 5/8 between 3 and 6pm. Because of the window, I had to leave work early to be there. • The guys did not show up until 8pm causing me to miss my church small group that I had committed to for the evening. After they...

Dicks Sporting Goods / bs staff!

Be
May 04, 2018

I went to this store today to buy a few small things for my kids. I talked to an employee ( I think his name was Daniel. As we were finding the things I need more and more customers kept coming in. He signaled over the radio he needs help. Then another voice came over the radio and wa...

Dicks Sporting Goods / items carried

Bi
Mar 28, 2018

I never ever write reviews on anything where I do business but my experience at dicks sporting goods, yorba linda, ca. Was so terrible that I had to take my precious time to tell about how bad this place is. Dicks went in and bought out several sporting goods stores throughout the country...

Dick's Sporting Goods / anti gun decision

Cr
Feb 28, 2018

While I acknowledge that Dick's may support any policy it pleases, I strongly disagree with this decision and the ill-informed position the business is taking. Despite their political preferences, most everyone cares about people, especially children, being killed and would want to prevent...

Dick's Sporting Goods / your decision with nra

Gz
Feb 28, 2018

I will no longer shop or do any business with your company for your decision concerning NRA customers. My money will go to institutions who don't try to play politics. Hope your sales drop, drop, drop. It seems stores should keep their nose out of the customers business. Your decision not...

Dick's Sporting Goods / customer service

Me
Jan 01, 2018

I took my daughter to get a pair of shoes at the Medina Road Akron store and it was the worst customer service I've ever had. We normally shop at our home store in Vermont and always have many employees looking to help. After it took 45 minutes to try on a $90 yes one pair of shoes and...

Dick's Sporting Goods / bad service

Pa
Dec 14, 2017

I want to know what's going on. I try to order items, but each time I do it, it gets canceled. I would understand it if it rejected my credit card, but I can't even pay. At first, I thought that maybe the items I tried to order were out of stock, so that's why I called them. But they...

Dicks Sporting Goods / worker

Do
Dec 13, 2017

Today I had ben shopping st one of your stores in wilkes barre pa and I was shopping. For ski gear. A worker a man with blonde hair in his late teens was following me throughout the store for about 20 minutes so I had used the restroom and came out and he was standing by the restroom...

Dick's Sporting Goods / store manager

Pa
Dec 06, 2017

To start, I waited in line for 30 minutes because three store employees plus the store manager could not figure out how to help a lady with purchasing a bike. Finally after waiting, it was my turn. I needed help purchasing a license. The store manager Dennis offered to help, while the other...

Dick's Sporting Goods / return/refund not given in full

Lu
Dec 06, 2017

12/5/17 @ 12:30PM - Ocenaside, CA - Associate: Erika CO#[protected] Sell Store: 00924 Receipt #: 009242130112110917008 Date: 11/9/17 Return Type: ecommerce receipt [protected] - Addidas Woman 35.99 Tax 2.75 Total: $38.78 My husband purchased an LA Lings shirt for my birthday and it was too...

Dick's Sporting Goods / wrong item shipped

Jb
Dec 04, 2017

I ordered some Metcon shoes on November 27th. I received a confirmation through my email as well as shipping information. The shipment arrived on 11/30. However instead of shoes I received a "Hydro Flask" instead. The order sheet inside the box clearly stated what I actually ordered. I...

Dick's Sporting Goods / cancellation of an order that has not shipped!

An
Nov 29, 2017

I purchased a gun safe on Nov 27 in the evening online. ON Nov 29th at 3PM (less than 48 hours later) I called customer service and explained that I wanted to cancel the order. They indicated that although the order had NOT shipped, that a consumer is only allowed 30 minutes to cancel...

Dicks Sporting Goods / unethical behavior

Mi
Nov 25, 2017

There is this worker named Julliet, i don't remember her last name, she works at Dick Sporting Goods in the Palisades Mall. I've recently encountered her a few days back and received such customer service. She was not willing to help me with finding a fitting room and was overall rude...

Dick's Sporting Goods / store

Ka
Nov 25, 2017

My daughter and I went shopping for Black Friday yesterday afternoon. We had a terrible experience because there was little or no signage on the metal racks and the wooden stands holding clothes as to whether clothes were on sale and if they were boys, girls, men's or women's. It was like...

Dick's Sporting Goods / employee

Ka
Oct 21, 2017

Dick's Sporting GoodsI know that this girl currently works at store #1325, and she is always complaining about her job and slandering others via social media. Not great representation for the company. She always tries to get people fired that she does not work well with, and I was a victim of that. Now that I...

Dick's Sporting Goods / unable to use coupon

Sh
Oct 09, 2017

Dick's Sporting GoodsOn September 30, 2017 I went to your Natick, Ma location to buy a rain/weather resistant jacket. I chose to shop there due to the fact that I had a 10% off coupon. I selected an $80 Columbia rain jacket. When I got to the register and presented my coupon I was told that it did not apply a...

Dick's Sporting Goods / soccer shoes customer service

Ri
Oct 08, 2017

Incident 10/08/17 time 6.25 pm Adders Dick's sporting goods Pleasant Hill ca Receipt number 1010720105747100817012 My name is solomon sahle I was looking soccer shoes with my son he wants to try the shoes can't find sales person there was gentleman standing white men with brown shirt I...

Dick's Sporting Goods / very poor customer service

La
Sep 22, 2017

Today 9/22/17 at 12:30 I went into Dick's in Roosvelt Field Mall. I was looking to buy cleats for my son. They were very busy but I waited my turn patiently. When the sales boy was up to me I asked him if he could measure my son to see what size cleat would be best. He told me that they...

Dick's Sporting Goods / sexial harassment, theft, and modifying document's

No
Sep 13, 2017

Dick's Sporting GoodsTo, Who it may concern I Joseph Cruz is in a relationship with Amy Martinez one of your employees at your Modesto store Job title is Team lead.This is the secound time reporting to corparate about her and Travis Hackett she been haveing a relationship ( Cheating ) on me with this Guy for...

Dick's Sporting Goods / ethos ftr - dick's order #[protected]

Ge
Aug 21, 2017

Dick's Sporting GoodsI ordered the Ethos FTR rack (SKU [protected]) from Dick's Sporting Goods on 8/14/2017 and was told delivery would occur by 8/21/2017 which it did. I was delivered Box 1 of 2. I called UPS and they said Dick's had not uploaded information concerning the number of boxes shipped. I called the...

Dick's Sporting Goods / the most horrible customer service not only once but every single time

Cr
Aug 09, 2017

This is probably the 4th time I have shopped at Modesto California Dicks and it gets worse every single time. I am so fed up with the horrible customer service that I am now very determined to complain till I am blue in the face and go higher and higher up the chain of command to be heard...

Dick's Sporting Goods / taylormade rbz rescue club

Ji
Jul 25, 2017

Purchased on line. Unpacking I noticed a small finish imperfection on the top of the club. My guess the flaw is tied to a tiny bubble in the plasticized coating that failed to cure down. I can live with a less than 'mint' golf club. My concern is that the issue is becoming more apparent...

Dick's Sporting Goods / boots

Mh
Jul 11, 2017

When I received my order first off the boots are not true to color or design and ink securety tag wasn't removed when I called I was told I could drive out 40min. One way to the nearest store or wait for a free return sticker and send back and wait another 2 weeks to recieve them...

Dick's Sporting Goods / hyperdiamond cleats

Je
Jun 10, 2017

Dick's Sporting GoodsI purchased the Nike Hyperdiamond cleats online due to the search suggestions when I googled "best cleats for a softball pitcher" The shoes looked great..I liked the design and lines of the cleat, however these shoes have ripped apart from the soles..They are less than one month old...Poor...