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Dick's Sporting Goods
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Dick's Sporting Goods
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153 complaints
35 resolved 118 unresolved
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C
5:06 pm EDT

Dick's Sporting Goods - Returning an item

Hi I purchased two bicycle yesterday and my the handle was loose before I bought it so I asked the representative if he cab tighten it which he did then my son rode the bike less then an hour and the handle got loose again and I went back to the store and the clerk said they can't take it back because it's used I said true but the handles were tighten yesterday and now within 24 its broken so its defective so I was supposed to know that if I drive it it would break again they had nothing to say but were rude and said this Is the policy I had to leave with a defective bicycle im very upset that they wouldn't make an exception.

Desired outcome: I would like a full refund because it's defective and it was loose before and now again.

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10:53 am EDT
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On Wednesday, August , 2022, I visited the Dicks Location at a Warwick, RI Mall. I had full intentions on buying a new pair of sneakers. Money and coupons in hand. There were 2 young men working in the Sneaker Dept. One was at the register and one was constantly sent into the back to find product while the other guy stayed at the register, 'Helping and...

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4:07 pm EDT
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Shame on your organization and it’s Woke leadership. 63 million babies have been taken most in the name of birth control. Do you not value the innocent? How many souls will have your name attached to their death when you bow before all mighty God. Our creator, the one the beautifully knitted you together in your mothers womb. Will you think about the moment...

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J
11:11 pm EDT

Dick's Sporting Goods - Hostile store manager and disgusting customer service

I purchased an inflatable air matress on 5-21.. 2 nights into a 5 night camping trip and my original one had a hole..

Ran to dicks in bend and purchased a coleman [protected].. drove 4 hour back to camp and settled in.. upon opening the matress I found it had a small 3/4 hole.

Tried to return today and was met with hostile nearly violent customer service at the dicks in Portland. They manager was hostile. Frightened my wife and child then called over another representative who was demanding and even more rude..

No option to return or exchange and we're completely the opposite of customer friendly. We were only told to call the manufacturer and it was not this issue.

I have frequented dicks most of my life and this interaction and complete lack of respect for the customer has made me never want to return.

Please contact me

Desired outcome: Refund for the defective product that left me on the ground and in the cold along with out nearly 100.00

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M
8:45 pm EDT
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Hello, About 30 minutes ago, I went to the Beaver Creek Dick's Sporting Goods store in Apex, NC, with the objective to purchase an Olympic barbell and weight set. I found the set that I really wanted and I asked for an associate to help me load it. He told me that the display set was the only one available, so he proceeded to load it all into my shopping...

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J
12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dick's Sporting Goods - Nike women's air vapormax 2021 flyknit shoes

I purchased from Dick's a pair of Nike Women's Air VaporMax 2021 FlyKnit Shoes on 12/9/21 and gave them to my daughter for Christmas. She is a college student and essentially has only worn the shoes back and forth to class. She has separate tennis shoes she uses for working out and running. After 2 months a chunk of the sole fell off. She has just returned from school, and I have pictures of the poor sole of the one shoe. Nike.com will not replace the shoes since we did not buy them directly from Nike. I've had countless numbers of Nike shoes in the past and have never experienced this poor workmanship before. Wondering if it is possible to get a replacement pair from Dick's? Thank you kindly. Jenny Houglum [protected] [protected]@yahoo.com

Desired outcome: Replacement pair of shoes

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11:15 pm EDT
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To Whom it May Concern, Hello, I visited the West Covina Dick's Sporting Goods this afternoon, what a grand and beautiful store. I usually shop at Big 5 but I thought I would take a look at the brands and compare prices at Dick's. Upon finding the item that I was looking for I proceeded to the check out line where there were two cashiers working one male...

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10:08 am EDT
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Field and Stream branch in Dickson City, PA. Purchased a Vortex Crossfire II in December (12/11/21) and had returned multiple times after throughout December, January, and even called in February about bringing my rifle in to get the optic mounted and balanced. 2 separate times I came to the store with my rifle. 6.5 grendel in an AR platform. Bolt and...

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C
4:46 pm EDT
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Rude customer service! I have never had a good experience in Dicks store. I will make certain I NEVER go into one of these again or buy online. There are too many other places that will take my money. I just want average but friendly service really but it is too much too ask. Today was no exception as I asked for a backpack. After a terrible exchange of...

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T
11:44 pm EDT

Dick's Sporting Goods - Poor customer service

I visited dick’s sporting goods warehouse in virginia beach, va. On [protected] at 4:59 pm and the associate delaney waited on me and I had a t-shirt that did not have a tag on it and she stated,”I can not sell this shirt to you because it do not have a tag on it”. Delaney did not once asked a floor associate to see if there was another shirt available or asked a manger for assistance she seem like she did not care if I purchased the shirt or not so I just said ok. Then the other shirt that I purchase she balled it up to put it in the bag, so I asked her do they teach you how to fold clothes? And she responded yes with an attitude. Then she said “I didn’t know you wanted me to fold it up like I do my laundry at home and it’s going to get wrinkle in the bag anyway”. Delaney needs to be taught customer service and keep her smart remarks to herself. I felt like she do not value her job nor her customers.

Desired outcome: Teach how to provide excellent customers service and keep your smart remarks to yourself

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T
3:51 pm EST

Dick's Sporting Goods - Shoe dept.

Clovis ca store

I dont have a complaint about products, customer service only. I have made it a point not to ever buy shoes at Dicks in clovis because the service is literally horrendous in the shoe dept. After so many years my son asked if i could buy him track shoes. I took a chance and went. No I did not buy them. First, I couldnt find anyone to help and when I did the sales person acted as if I were bothering her. She did find one pair for me because i asked but then she walked away and I couldn't find her anymore so I left the shoes and left the store.

I just wish your company would hire better people. Thank you for letting me vent.

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4:36 pm EST
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I purchased a treadmill and paid for delivery and setup. It took about a week and one-half for the delivery and about 4 phone calls to the store. I do understand the delay because I live in the mountains, however the delivery service Dick's hired came out and set up the treadmill and took the box and packings the treadmill came in and threw them next to the...

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3:48 pm EDT
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Today 10/11/2021 between 2-3 pm I witnessed an employee getting verbally harassed by a customer, screaming profanities and calling her obscene names. I saw her use her radio/walkie-talkie requesting assistance from a manager, essentially crying with tears in her eyes, 'can I please get any manager?' After a while, it looked like all managers available were...

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4:29 pm EDT
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I was told I could take my online purchase(s) to a local Dick's store and complete the return for a refund there, so I did. However, their policy seems to be that the refund will go back on initial form of payment, which for me was debit card. I didn't have the debit card anymore that was used to make the initial purchases online, so the employee at...

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11:15 am EDT
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Order #[protected] Order Placed 06/14/21 Camp Chef SmokePro DLX Stainless Steel Pellet Grill Order Subtotal $449.99 Estimated Shipping and Handling $100.00 $15 Shipping Credit on Oversized Items! $28.35 Estimated Tax $563.34 Estimated Order Total "You will not be charged until your order ships." IMMEDIATELY attempted to cancel the order, upon...

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L
6:37 pm EST

Dick's Sporting Goods - Treadmill

I ordered a treadmill from them on 12-22-2020. I was not called or notified of when my treadmill would arrive, so I called Dick's and was given a day. The arrival time has been changed 3 times. I just called Dick's and asked when my treadmill would arrive and was switched to a shipping company and spoke to a very rude, man who couldn't care less about me getting my treadmill, he gave me another shipment day and time. I called Dick's back and was treated very rudely and as if I were lying by the customer service agent who refused to do anything about why my shipment keeps changing and to expedite my treadmill to me. I will NEVER buy anything from Dick's again!

Desired outcome: Get my treadmill expedited to me.

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7:06 pm EST
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If I'm taking responsibility of taking an item from Dicks, how are you still liable? What's the difference between putting a large item in the car or on top. Its freezing rain, and i'm standing here by myself trying to load this item and its too heavy. They're response was they can't help me lift it because of liability reasons. Is it not my responsibility...

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8:01 pm EDT
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I purchased an exercise bike over their website, upon assembling it we realized the product was defective. I spoke with a customer service representative, there was no ability to replace the bike as it was out of stock and no similarly priced items. I was given a fed ex label to send it back. There are no stores open in our state taking returns so returning...

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5:15 pm EDT
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On May 22, 2020, I drove 2.5 hours to Union Gap, WA to pick up a bicycle I had ordered online since there were none to be found closer to me. I got it home and when I had a chance to ride it found out the gears were not working as they should. The were not shifting properly and the gear on the handle would show it was in 5th gear when it was in 6th. I did a...

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6:02 pm EDT
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I pulled into curbside parking spot #1 and called to let them know I was there for my return . I gave her my car info, I was about the only car out there. She said she'd have someone out there right away to get my return. I waited almost 45 mins! And no one showed up. Someone else had pulled into spot next to me, a lady brought an item out for other lady ...

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