Menu
Dick's Sporting Goods

Dick's Sporting Goods review: Racial profiling

T
Author of the review
6:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

wish I could give this store no stars at all how I was treated it doesn’t even deserve one star! Please do not shop at Dick’s Sporting Goods on Woodruff Road in Greenville, SC. I was in this store this evening and was racially profiled by Mangers Lissette and Brandon. I am an African American woman who was in there shopping. I had multiple items in my cart that I planned on purchasing. Lissette asked me multiple times did I need any help with anything which at the time I thought she was being helpful. I even asked her for sizes in certain clothes that weren’t on the floor. She informed me that everything that they had was out on the floor. I was on my way to the cash register and noticed I left my wallet in my car. I pushed my cart up front by the cash register and left it to go outside to get my wallet out the car. When I go outside a police officer stopped me and asked me to go back in the store. I’m confused at this point on what’s going on. I step back in the store he asked me did I steal anything he said Lissette and Brandon called and made a report saying I was stealing. I had nothing in my hands not a bag or anything. I told him I was headed to my car to get my wallet. Lissette comes up to me and the officer and tells the officer I pushed the cart to the register. I said I know I planned on coming back in to buy it why would you call the police on me and say I’m stealing? She told me I was in the store to long and Brandon comes up next to her and said because we thought you were. I didn’t know African American customers were on a time limit to make purchases. And then Brandon proceeded to ask me to purchase the items after they called the police on me for just shopping. The officer told me that they called and said I came in the store with a group of people which is a lie I came in the store by myself. I literally just got off work and came to the store to shop. Then when I asked for there names and contact information for Corporate they told me to leave out the store or they will have me trespassed from that location. I said you called the police on me lying saying I was with a group of people stealing now you want to call them back and have me trespassed from this store! This location isn’t safe for African American people to shop the management team will lie on you and make false accusation against you for theft and call the police on you. Before this incident I loved shopping at DICK'S Sporting Goods this is incident was nothing but pure racism from Lissette and she told me nothing would get done to her. Do not shop at this location‼️If this is the type of people that DICK’S Sporting Goods puts in management positions to run there stores do not shop with this company.#Cancel this store

Claimed loss: Couldn’t purchase my items.

Desired outcome: I want those employees terminated for the embarrassment and shame they caused me. On top of now I can’t even shop with this company thinking I will be profiled again unjustly.

More Dick's Sporting Goods reviews & complaints

Dick's Sporting Goods - bad product, worse service 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dick's Sporting Goods - return policy 38
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dick's Sporting Goods - very poor attitude by store clerk 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dick's Sporting Goods - corporate headquarters 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Dick's Sporting Goods - customer service needs inprovement 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment