Dick's Sporting Goods review: Softball bat 32" ghost advance unlimited

My daughter Easton ghost bat cracked, and we went to the store located in Tacoma Washington inside the mall last week and this Sunday 4/13 to ask for assistant. First time, my husband and my daughter tried to returned the bat and came home minutes after leaving and was told the store cannot do anything for us. Second on 4/13, I spoke with 1 sales rep and 2 managers requesting if they can provide me with a copy of the receipt so I can contact the manufacturing and request a refund. I was informed that their POS can only go back 90 days and there was nothing that they can do. I continued to ask for solutions, and one of the managers laughed out loud and so I asked her why are you laughing. "Do you think it is funny that a 12year old girls spent all her birthday money saving for this bat and for it to be broken in a few months and does not have a bat to play with during her sports tournaments, not everyone can afford a new $400 bat?" I told Dicks staff that we have spent a lot of money over the years for our 2 kids to play school, rec, and travel sports, and we are not trying to ask for a new bat since we were already told numerous times there is nothing they can do from the beginning but I continued to asked for more resolution. I asked for a number that I can call and or an email address to contact the GM of the property, but was told that they could not give that information out (didn't understand, since it was the GM and a work email?) My husband was upset, went to the car first, and then my 12 years left to returned to the car to cry. After 30 minutes of conversation, a secondary manager came in on the conversation. Have to admit, she tried to help gave us the number to the customers service line where they were able to send me a copy of my receipt within 5 minutes to my email once I got home. From there I was able to contact Easton company and have put in a order for bat exchange. I did not understand why it took two attempts to get answers and why we were treated that way. At this point, much faster result to order all future products needed for sports from the manufacturing themselves or to go through Amazon because Dicks Sporting goods have shown us that they do not care about helping the customers and is Ok with losing customers. Still have not received any communication from the GM from this location to discuss any of my recent concerns.

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