Dick's Sporting Goods review: Disappointment with customer service and order fulfillment at dick's sporting goods

Dear Dick's Sporting Goods Customer Service,

I am writing to share my frustration with the customer service experience I recently had at your Scottsdale Fashion Square location, specifically regarding an incomplete order I received and the lack of support I received in resolving the issue.

I placed an order two days ago, and it was delivered yesterday. Upon inspecting the package, I discovered that I only received one shoe instead of a full pair. I immediately went to the store to address this issue, but unfortunately, the response I received from the associate I spoke to was unsatisfactory. Rather than offering a helpful solution, I was simply told to accept a $20 refund, making me feel as though they were more interested in brushing me off than actually assisting me.

I then spoke with a floor manager, hoping for a more constructive resolution. However, the manager appeared overwhelmed by the busy store environment and indicated that it was not their responsibility to address the issue. As a result, I was left feeling completely ignored and frustrated, ultimately returning the shoes without resolving the problem.

My goal was simply to purchase a pair of Clifton 9 shoes, but this experience has unfortunately deterred me from moving forward with my purchase. The poor customer service I received at this location has left me disappointed in both Dick's Sporting Goods and the way Hoka products are represented in your stores.

I hope you can look into this situation and take the necessary steps to ensure that future customers do not face similar issues. I would appreciate your attention to this matter and any follow-up regarding my experience.

Thank you for your time.

Sincerely,
Angela
[protected]
[protected]@consultant.com