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Dick's Sporting Goods Customer Service Phone, Email, Contacts

Dick's Sporting Goods
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1.9 12 Reviews 179 Complaints
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Dick's Sporting Goods Complaints 179

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4:12 pm EDT

Dick's Sporting Goods do not expect to use a scorecard rewards certificate and a coupon online

Do not expect to use a ScoreCard rewards certificate and a coupon online. In-store, they say you can. On the coupon, it says you can (including ONLINE). If you call online support, they say "no way". In addition to these additional restrictions (not specified anywhere), the checkout process is difficult to navigate. To order one pair of nike tennis shoes (including having to call to find out we couldn't use a coupon) took 35 minutes. We order online very frequently. Thanks to this experience, never again from $#*!'s.

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7:03 pm EDT
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Dick's Sporting Goods very disorganized hr and training processes

I'm a recent college graduate, but have been unable to find a job in my field yet. So, I accepted a "pay the bills" job, at Dick's Sporting Goods, as a sales associate in the Lodge (for those of you who don't know, it serves as the hunting, fishing, and outdoors department). I figured that with 20 years of fishing experience, and some hunting experience, it would be a good fit. While the job was enjoyable, I must say I was very disappointed with the training I received.

I have worked several jobs in the past, at each one, the first week was a complete "orientation" period, which may involve instructional videos, online modules, and job shadowing (watching a more experienced person do your job). These would show you how to handle almost all common situations, so that you could then "fly solo" and perform the job on your own. At Dick's, I was given no orientation or instruction on even the "housekeeping" things, such as getting a name badge, operating the time clock, setting up my computer account, or setting up direct deposit. The only training I received were some online tutorials about selling guns. I was thrown out onto the sales floor my second day, and was the only employee in the department for about two hours. Due to the lack of training, I encountered situations I had no idea how to handle, and I would have to call another employee away from what they were doing to show me. When I would ask a manager for help, they would scowl at me as if I were rude.

My manager was polite and patient, but also very disorganized. When I went to give him a request for time off for a family vacation, a few weeks in advance, he told me to fill out a request form, and leave it in his mailbox. This form had my request on the top, and the manager approval or denial on the bottom. I left it in his mailbox, and heard nothing about it for awhile, so I assumed it must be going swimmingly. I had never been told if it were approved or denied, until a few days before I was scheduled to leave, I noticed an influx of the requests hanging out of his mailbox, that had dated back over a month! He didn't even read them. I talked to him about it, and he acted surprised but gave me the week off.

I came back from vacation, and worked two days, when he said he wanted to talk to me. He basically canned me, claiming that he had expected me to move faster, and that we had a transfer and a previous employee coming in.

I personally feel that the reason I worked a little slower was because of the lack of training I received, and the fact that I had to ask people had to complete tasks. Had I experienced a good, complete orientation and training program (BEFORE I WAS PUT ON THE FLOOR), as I have been given at every other job I've worked, I would have had the knowledge to handle most situations, and would have been able to work more efficiently.

I know there are going to be some people who just write me off as the "whiney, disgruntled ex-employee, " which is ok, everyone is entitled to their opinion. However I don't intend to complain so much as to give those in power something to think about. I know newer employees in other departments at our Dick's store, who also have no clue about how to accomplish certain tasks, and would readily agree about the lack of training.

Thank You.

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Update by ajmike
May 17, 2012 2:47 am EDT

I haven't checked this complaint for awhile, but figured I'd give an update. I have since gotten a great job in my field (accounting), I am making great money, planning on going to graduate school, and my boss absolutely loves me. Not only that, but one of my bosses a Dick's was arrested for embezzlement. So, for those of you saying I was lazy, or incompetent, I will sit here and thumb my nose at you while I wait the lady to deliver my pay check.

Update by ajmike
Sep 06, 2011 5:17 pm EDT

Leftnutz= "Troll Alert!"

Actually, please notice how I said in my complaint that I actually enjoyed doing the job.

Update by ajmike
Sep 04, 2011 7:21 pm EDT

well yea, it was money fortunately..

And yea, that's what I'm saying. I received absolutely no basic training.

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jstump
Birmingham, US
Aug 08, 2013 4:17 pm EDT
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i totaly agree with u same thing here same same thing happend to me the are so stupid dont no what the hell is going on under staffed over priced well the just dont no whats going on half the time. want lot done 2nd day i had no idea how to make price tags or cheek prices its funny how managers even get a job when they dont even no how to work them selfs.

jeremy
hoover alabama

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4:29 pm EDT

Dick's Sporting Goods awful experience

I purchased an item for my parents for their anniversary. They sent the completely wrong package, with somebody else's packing slip & everything to them. I contacted them 2 weeks ago when it orginally happened. I was told they would send a call tag electronically, which I would have in 24 hrs & I would see a refund in 72, due to the fact that they could not reship the item. If I wanted the correct item, I would have to pay for it again, shipping & all! After 72 hours & seeing neither, I called back. This time I was told they would mail a call tag & could not refund me my 80+ dollars until they received the WRONG $6 item back they sent my parents. They have refused to let me speak with a supervisor & just tell me there is nothing that can be done. I was told when I talked to them last week that I would have the call tag by Friday of last week. As of today, still nothing. They not only screwed up & have not really apologized, they have my money for an item my parents do not have.

This was my first & LAST purchase with Dick's online, as the customer service has been horrid. I WILL get my money back & this will be taken care of...however, I will for sure be taking my business elsewhere!

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2:43 pm EDT
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Dick's Sporting Goods service at check out

My first encounter with Dicks was when I purchased rain jackets for my girls online. The didn't fit right so I tried to return them to the store. The manager was very unsympathetic, not willing to be helpful and flat out said we can't take online merchandise. I thought that was a little funny because all other stores that have online shopping will take returns at their store. The next few occasions I shopped at Dicks I find myself getting more and more frustrated at the check out counter. There is always a long line to check out and a long wait. I realized it is because they challenge you over and over again to spend more money; "do you have a Dicks shopping card, do you want to buy the 3 year warranty, do you want to buy to 2 year warranty, do you want to donate a dollar to . . . " No one at Dick's is helpful, friendly or anywhere near tuned into customer service. I used to think of Dick's as my last resort. Now it's off my list completely. Don't bother shopping at Dicks!

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JKDE
US
Jul 03, 2011 7:36 pm EDT
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Some brick and mortar stores, like Dick's Sporting Goods, do not take back merchandise purchased through their "online store". It messes up their inventory system.

That is why they say returns are to be made to the online place of purchase.

Go online, select your order, and select "returns". A screen will direct you on how to do it. As the item did not fit, they may send a prepaid return label so it will not cost to return it.

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Aggravated shopper
albert city, US
Jul 03, 2011 3:21 pm EDT

Maybe its just the particular store, I was taken to one in Nebraska yesterday, first time in any Dick's sporting goods, kid showed me right where the item I was needing was, canopy weights, every register was open. No lines did get asked if we had a Dicks card said no and was finished. Less that 2 minutes in checkout line.

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2:26 pm EDT
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This "Fusion" kayak is made for fresh water and ocean kayaking, The problem is that it has a design flaw that is especially dangerous if you take on any water. The water goes down two channels (that serve no purpose other than to kill you) that lead into the stern, immediately making the boat stern heavy. If you don't notice that the boat is sluggish...

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5:52 pm EDT

Dick's Sporting Goods abusive employers

Our new front end manager is abusive to all the cashiers. This is accepted. The prison work place would be a more fitting place for her. She would thrive there. If we do not get customers to sign up for scorecards, she flips out on us, saying she will pull us off our registers, which had one in front of customer our hour are cut, she scolds us in front of customers. She talk down to us. Very stressful place to work and very abusive manager. Jennifer is her name...all she needs is a little black mustache and she is a twin to German leader.Not kidding! Stay clear of her or sign up for the scorecard and help keep a cashier from being cut by her. She has zero people skills.

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4:59 pm EDT
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Last year I was asked if I wanted to purchase the plan when I bought my son's cleats for baseball. They were $70 and the sales clerk, Michelle, encouraged me to buy it. She told me that it was a no brainer because for a mere $9 I could get a new pair of cleats the following season. All I would need to do is call the number highlighted at the bottom of the...

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8:52 pm EDT
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Dick's Sporting Goods will not honor coupons

I was at the Kenosha store earlier in the week to look at 700.00 dollar basketball system and no sales associates were around to help or explain to me there was a offering of free installation and delivery of the system. I went back today to purchase as it was out of stock and the store manager said, whoops we are not offering that service anymore because that ended yesterday. I was in the store twice during the week and no one was there to help or direct or assist and bottom line they ended up loosing a sale and customer. I would reccomend going to Sports Authorit or MC Sports as they stand behind all sales and in special cases can make adjustments. I called the Dick's store in Racine and the Store Manager had no instructions on how correct situation either.

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12:06 am EDT

Dick's Sporting Goods Bad service

My father in law bought baseball gloves for my kids for Christmas-They wanted to exchange them at Dicks-since I did not have the reseipt The Manager would not honor the credit card receipt from American Express. He told me too bad... you could have bought anything with that. Terrible Service.

Today a cashier would not honor a $10 coupon -said it was printed online, anything printed online is not valid- again, Terrible Service- I will try my best to not shop there. The help seem to be young people that are more interedted in chatting with each other than helping.

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Gicarnasse
US
Jul 06, 2010 6:47 am EDT

Spent 15 minutes for your 10.00$ coupon you promise what a rip off.

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Ushtorre
US
May 04, 2010 7:46 pm EDT

No listing/availability for claimed $10.00 off coupon on next purchase of $50.00.

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Mavrick
US
Mar 10, 2010 8:19 pm EST

I too was given the website to complete the survey in 48 hours. I would if I could find it!

Valerie
Valerie
US
Jul 29, 2008 3:16 am EDT

I purchased E95-eliptical machine worth ($1699.99) in May 2008 and received the delivery in June exactly after 21 days later. The horizontal bar that holds the flywheel was bend - that I discovered after assembly the whole machine and 1st time I used it.

For last 16 days I have been calling them almost every day so I know the status and have talked to multiple customer service personal, supervisor, and sales manager so I can get a replacement. Every person I spoke to acknowledges that they should have called me and kept me informed about the status of receiving the replacement. But now bothered to call me.

Bottom line, at last yesterday afternoon I got the word I will be receiving a new machine but I will have to wait for another 16 days and thats not acceptable. I told them I need to speak to Public Relations dept but they gave me a run around and I even called the corporate head quarters but they say since the purchase was made online they cant be of much help.

I will strongly recommend not to buy anything from dicksportinggoods.com

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Paul
US
Nov 29, 2010 4:42 pm EST

Dick's Sporting Goods sent online promotion advertising for it Black Friday sale. The promotion said that the stores opened at 5 AM on Friday. The bold banner directly above the item, a Goalrilla 60 Inch Glass Backboard system, said that the Early Bird sale was from 5 AM to 2 PM only! I called on Black Friday between those hours and was told they sold out of this item on line early during the day on Thursday, i.e., long before the bold banner, located in the ad directly above the promotional rate basketball system, states the sale started. See url below.

In very very small print 5 or 6 inches there is a statement that the pre Black Friday sale began on line at 6 AM Thursday, i.e., 11/25 and that stores opened at 5 AM on Friday. This very very fine print, however, is inside a self contained box which included promotions for other items but not the Goalrilla Basketball System.

Below the seperate as distint box was a large bold banner which states: EARLY BIRD DEALS 5 AM - 2 PM ONLY! (ON PROMO URL: https://mail.google.com/mail/?shva=1#inbox/12c80f3cdbf97cdf)

It was very confusing. The bold banner refered to above was seperate from the box which included the fine print. The Banner clearly appears to refer to the items below the banner, including the Goalrilla 60" Basketball goal system.

THIS IS MISLEADING AND DECEPTIVE ADVERTISING. IF IT HAD BEEN CLEAR I COULD AND WOULD HAVE PURCHASED THE ITEM ON LINE ON THURSDAY, NOVEMBER 25th. When I requested a rain check due to the misleading advertising, the Supervisor, Jill who told me that her badge number is 73892, refused to provide on.

While the promotion says while supplies last I demanded a rain check because the time of the promotion as presented on the on line ad was deceptive and misleading. Otherwise, I would and could have ordered the item on Nov. 25th, while it was still in stock. I AM STILL DEMANDING A RAIN CHECK.

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XavierMichael
US
Apr 29, 2011 4:47 am EDT
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This customer is trying to exchange a purchase made well beyond the 90-Day return policy (Clearly stated on the back of the receipt as well as on the front with an expiration date) AND this customer is trying to use a "bootleg" online coupon. This is not bad service, this a store trying to stay in business! Times are hard indeed, but this does not mean a business should throw out all of their policies and start hemmoraging money. As a consumer, it is important that you are mindful of policies. They are in place so that a company stays profitable and to keep people employed.

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Helpful_Soul
Somewhere, US
Aug 30, 2010 12:47 am EDT
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Ushtorre,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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Helpful_Soul
Somewhere, US
Apr 02, 2010 8:58 pm EDT
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again the website is

www.dickssportinggoods.com/feedback

it takes you to a screen with sample reciepts

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Helpful_Soul
Somewhere, US
Apr 02, 2010 8:56 pm EDT
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i trully do not understand why it is so hard to locate the link, I even googled it and what do you know I found the link in there several times. I am a employee for the company for the past three years and have noticed a lot of issues with finding the feedback, and it is being researched to see if we can see why our guests are having so many issues in locating the link. Some customers forget to put the double G or double S in the link and others are trying to find it within the website. It is a different link not associated with the website the link for the discount is generated in from a difference system but we are looking into some how combining it to the website. I do apologize this has inconvienced you and at any time feel free to contact a customer service rep from the online web site and they can easily have one e-mailed to you within 2-3 business days.

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8:14 pm EST
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Dick's Sporting Goods dishonesty

I have been overcharged for sale items the last 3x I was at Dicks Sporting Goods in Dulles Mall Virginia.
When paying at cashier, I was charged original price, not sales price. IT's a good think I check my receipts.
Each time, I have talked directly to Manager and they apologized and said this never happens.
I have told each Manager that it does happen and has to me 3x in a a few months and they guarantee it wont happen again.

They are ripping people off and most probably do not realize it. IT is a huge problem.

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pobarjenkins
Minneapolis, US
Mar 10, 2011 9:36 pm EST
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It probably is a mistake, but three times to the same person shouldn't happen.

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5:27 am EST
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Dick's Sporting Goods corporate headquarters

This company has lost the loyalty of its employees. They are to concerned with micromanaging and creating new to do list that they have lost sight of customers and are driven by aerogant lost leaders. They have continued to hire outside the company for some of the more powerful positions in the company. In the past 2-3 years they have hired several top executives from bankrupt and closed retailers. Good idea for a young growing company, I think not! The people in pittsburgh have no idea what really goes on in the stores. They preach less task and customer experience and sales but bog everyone down with more and more task and wonder why stores aren't up to standard with service! If you don't believe me go in a store and see how many employees you can find, i bet its less than 5 counting the cashier. God forbid they put more payroll in the stores, this is the worst payroll company i have ever been a part of. They have hired a top exec here recently who has convinced most store management that this isn't the place to be. If you ever get a chance to visit the corp office please do, you will see how happy, laid back, casual, and how cool (temperature) it is there. Then go to a store where everybody is sweating and pissed off because they have so much stuff to do that the customers are in the way and they don't care. Its more important to ensure you have your weekly chekclist and all corp signoffs done before you help customers waiting in line, because a piece of paper with a check on it to something meaningless is more important. One thing we have never seen from our dream job corporate headquarters is an employee relations survey to tell them how we feel about the company and our jobs because i can promise you it would be bad. If anyone at the headquarters is reading this please send one our so we can tell you whats wrong because we as employees don' have a voice. For those of you who get fed up of not having a voice in your company you know what that creates, UNIONS! This is a bad company to work for that's why they are always hiring new managers because they never last and get fed up with nobody listening and just quit, they take away your drive and just beat you down. The only good thing i will say is the CEO knows and understands the business but we have gotten to big and there is no way he sees how we are treated. Funny thing is the most cost efficient way for a company is retention of its Managers and that we don't have. Those wrong higher ups i was talking about are running people off and making there money, the company will loose in the long run and those individuals will just go to another company.

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Leelundell
US
Feb 28, 2018 8:36 am EST

Very disappointed in Dick’s knee-jerk reaction in deciding to no longer sell certain rifles which the extreme left call ‘assault-style’, as well as other knee jerk reaction to sell guns to those 21 and older. Dick’s, as a responsible gun seller, has decided to punish the law-abiding citizens - don’t understand? Do you think those bent on doing harm are not going to be able to get their hands on these weapons because you no longer sell them. How ridiculous. This decision obviously wasn’t though through. Criminals have not been getting their guns from you. Leave those law abiding gun enthusiasts alone.

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non returning customer
elwood, US
Jul 17, 2014 4:44 pm EDT
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My daughters went to Dicks in Schaumburg, Il to buy a sports bra. When they went to check out the told the cashier the sign above them said 50% off, she said well that's not what it rang up so that's not the price you're getting it for. So they get home, I call the store and they tell me they don't know how to do refunds to get the correct price via the phone (although the store manager said it was possible). After 3 transfers and still no further ahead I hung up very disappointed in Dicks customer service and especially Cashier PATRICIA in Schaumburg, Il.

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Dooz
Butler, US
Dec 21, 2011 1:47 pm EST

I was in the Florence Kentucky store on Wednesday, December 14th in search of a specific Under Armour Hoodie for my son. We were unable to find his size but was told by a sales associate that they had located one at a store in Hamilton, Oh and that they would submit a transfer. We were informed that the sweatshirt should be in their store no later than Friday, December 16th and that we would rcv a call upon its arrival. Friday came and no call, but we understood the Holiday rush so we waited. Saturday came and my husband was in the Florence area so he checked and there was no sweatshirt. Sunday, I was in the area so I stopped and was in the store with a sales associate for about 45 minutes trying to figure out where the sweatshirt was only to find out that basically they couldn't tell me anything b/c the Hamilton store associate did not have access to transfers past Dec 8th and that I would have to wait until the next day when the Hamilton manager was in. A supervisor spoke up and said that if Hamilton didn't have it tomorrow that they would find a store that did and ship to the address where I was traveling to on December 21st (she was the most helpful). I was told that I would rcv a call the next day (Dec 19th) by Ashten b/c she would be the one working until 4:00. 3:30 on the 19th came and I had not received a call so I called and spoke with Ashten she told me that Hamilton store never called but that she would call them and call me back... Still waiting on that call. I called back and asked to speak to apparel after 25 minutes on and off hold I was told that the transfer had never been completed and that the Hamilton store no longer had the item that I was waiting for. Not sure when anyone was going to call and inform me of that. I asked to speak to a manager and did but boy was that a waste of my time. After trying to give a description of the sweatshirt to him I knew I was in trouble. Mind you I was looking for an UU sweatshirt, he said the only ones I see have a big H on them. SERIOUSLY! He got back on the phone and told me that he found one at another store but that he couldn't guarantee me anything and wanted to know if I would like to drive there (sure only 1 1/2 hr from my home). I asked what about overnighting it since I had been given the run around. He couldn't guarantee that. I asked what about the customer always being right especially a customer that had just spent over $250 dollars there. He said "Mam, I wouldn't have just WASTED my time if I wasn't trying to help you." UNBELIEVABLE! I guess he didn't care about the 1 hr and a half that I had just wasted. Moving on to another sporting goods store. They just lost a lot of business from me!

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Dick's Sporting Goods survey's are a farce

Online surve not working correctly. Had 2 receipt's. First time response was server was down. Tried to redo it later, took my information but did not give me coupon. Had 2 different receipts, tried to redo survey. Told me surveys were completed...and could not take again. So I am without ANY discount

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12:58 am EDT
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Dick's Sporting Goods how to find the online survey

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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EVERETT SIMS
Newfield, US
Sep 01, 2012 1:36 pm EDT
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i live in ithaca n.y. your manager a short dark haired young man i think his name was erin told me on the phone he colud not get me a rifle i wanted on sale so go to bass pro they have better deals on guns ! then i called today 9/1/12 he qouted me pricea on three rifles that are on sale said he would only get me the one that was $499.95 not the one i wanted on sale for $319.99 he is a poor manager and he should be talk to if he worked for me id fire him he manager in the lodge and it is not the manager name RICH .I HAVE SPENT ALOT OF MONEY AT THAT STORE AND I AM VERY UNHAPPY SOME ONE WOULD TRUN MY MONEY TO A BASS PRO ! THANK YOU MR. SIMS

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Dick's Sporting Goods bike incident

Went to purchase bike at the store we were told we had to ride it down the aisle and see if we liked it because when you leave there is no returns, they put my wife on a bike in the bike service area and then raised the seat and when see got on it she fell to the side because she lost her balance with the seat being to high and landed on top of their tool boxes and filing cabinets as well as there other stuff in the area, they never helped up we had to ask for bandaids and wet wipes to clean up her cuts and then they had me sign an injury form and would not give me a copy they say its store policy, we spent the next 3.5 hrs in the er and she bruised her shoulder, back and had numerous cuts, they pretty much are saying to bad you shouldnt have gotten on the bike, come on people you want me to ride a bike down a crowded aisle and possibly hit someone and injure them and then what, I anm going to take them to the cleaners for negligence and if it take 10yrs I could give a flying f, they are wrong and my wife has to go thru this pain and suffering and they offer to pay part of my medical bills wrong, more to come that store will be named daves sporting goods when I am done with them

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Helpful_Soul
Somewhere, US
Aug 31, 2010 12:33 am EDT
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Ok ok guys calm the testosterone levels down. I am a employee of dicks sporting goods, have been for going on three years now and I understand where he is coming from. This is a very serious issue that needs to be resolved immediately. Now first of all when you are purchasing something..perhaps a bike and a BIKE technician adjusts the seat and asks you to try it out, you think okay this is employee of a company that sells bikes then they know what they are doing...right? So Mr.Depecola's wife was just doing what she felt was the right thing to do. Now this is bad on the employee's part cause he need misjudge the height of the seat. And having her get on the bike next to the tool boxes and the cabinets which is normally across from the bike racks that hold the others on display was another mistake. It's a closed in area and very unsafe and in her case tough to catch her balance with everything in place. What the employee should of done was placed the bike in the main aisle that is atleast 6 foot wide with no obstuctions so she could of caught her balance in the event she lost it. Then the seat could of been lowered, now the riding the bike in the aisle I will agree is a very unapproving policy that the company has but from the one experience I had from trying to do the right thing a bike was stolen. We had them displayed outside with locks a customer wanted to try it out I unlocked the one he pointed out and before I could stop him he was gone. So yes, its a darned if you do darned if you don't and the reason for the bike being unreturnable which I hope they can fix in the future is there is a set of papers attached to the serial number to that particular bike that is sent to the manufacture once the bike is sold so its registered under the customers name and it cannot be changed once its completed.

So Mr.Depecola I would like to personally apologize for the inconvience this has caused you and I would strongly urge you to contact the corporate office and explain the situation and they will most certainely take any action needed to repremand the store in question. So please contact them asap at 1.866.677. 4771

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mytwocentsforyou
Toledo, US
Aug 18, 2010 9:38 pm EDT

I don't see any negligence here on Dick's behalf. The bike department is loaded with helmets, perhaps she should have worn one if she noticed how high the seat was off the ground.

It is posted on all of the bike boxes that if your feet do not lay flat on the ground while you are seated comfortably on the bike then the height is not right for you. Surely the bike tech didn't raise the seat on purpose? And from the sounds of it, no one pushed her over.

She could have chosen to ride down a less crowded area, it is not a tight rope in which you can only ride on.

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4:25 pm EDT

Dick's Sporting Goods had to wait forever for a sales person

I received a Stratus STX 55 fishing reel for Christmas from my aunt. She had ask my wife for suggestions and this is what she said I wanted and that it was on sale. When she went to Dicks on N. Rock Rd. in Wichita, Ks to get the reel she did not know what reel to get but the sales person told her to get the Stratus STX 55 and that way if she did not buy the right one all I would have to do is return the reel for the correct one that I wanted. Well today I went back to the same Dicks that the reel was purchased at and was told to go get the correct reel that I wanted and it would be exchanged. When I went to the cashier to do the exchange I was told that all the reel I had brought in was worth was $6.99. I told her that I wanted to exchange the STX 55 reel for the Stratus STX 30 which was best suited for the fishing I wanted to do. After quite a leangthy argument she ask me if I wanted to talk to the manager and I agreed. After repeating the whole argument and arguing with me even more, she told the clerk at the register to just exchange the reels straight across and stated "It is not worth the trouble". I have been a customer at Dicks for many years but never again will I ever enter your store. Check my Score Card for purchases for the past year. #2 my wife wanted a stationary bike for Christmas and told me exactly what she wanted. I went on line to see if I could get it but got the run around and passed from one person to another. I called the Dicks on Rock Rd in Wichita, Ks and they told me that that even if they had one in stock that it did not qualify for the discount on the ad because Schwinn (and about 50 or more companies did not participate in the discounts that were advertised in your ad that I recieved in the news paper. So, I call the West side Dicks in Wichita, Ks to find that they had 3 on hand. A couple of days later I finally made the trip and looked for a sales person (It was 10:30 AM) after not finding one I ask the cashier and she paged some one, 45 min. later no salesperson so I had to ask some one else, they told me that the sales person had gone to lunch and would not be back until 12-12:30. Finally someone showed up and got the bike for me and I got the hell out of there.

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6:44 am EDT

Dick's Sporting Goods will not ever return to dicks

I purchased a Marcy Impex Home gym from Dick's Sporting Goods way back in Octoboer of 2006. I purchased a No Sweat Warranty for a 3 year period along with the gym, thinking that the product should be well covered in case of a breakdown or a malfunction. In December of 2008, I had two problems occur simultaneously with the machine. At this time, I called upon the No Sweat Warranty, and as of now (March 2009), I'm still waiting for the two replacement parts that I requested to be shipped to my house. I have been calling back approximately once a week to check on the status, and every single time they say "The items should be shipped by this coming Monday". Well, 11 or 12 Monday's later, my home gym is still out of commission. I plan to buy a new home gym or join a club with my tax return, and I probably will not return to Dick's, and if I do I'm surely not going to waste my money on the No Sweat Warranty.

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7:06 am EDT
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Dick's Sporting Goods $10 off coupon/ survey

I bought 3 Potomac 100 kayaks, withmy purchase totalling $563.06. I was told to take a survey to recieve a $10 coupon onmy next purchase, I went to try to find the site, and had a lot of trouble. I know my way around a computer, but this is not fun. I feel as if I got taken for a ride.

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2:23 pm EDT

Dick's Sporting Goods failure to honor guarantee

Purchased a $100 pair of football cleats for my son and accepted an offer of a $10 guaranteed for a replacement pair. Approximately 1.5 months after cleats were purchased, they were stolen. We returned to the store with our paperwork to get the replacement pair of cleats and were told by the manager that they would not replace the cleats unless we had the original pair with us. This was not explained when the salesman offered us this "great" deal. My son still has his old cleats from prior to this purchase but we were told it has to be the same pair that was purchased with the guarantee, which is impossible. They should not offer the guarantee if they are not going to stand by it. With a son in team sports, we frequently spend money in Dick's, but will now travel a little farther to Sport Chalet instead.

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Youcannotbeserious
tucson, US
Jan 27, 2011 6:35 am EST

Do you understand what a warranty is? Warranties are for products that may break or become defective NOT stolen. Surely you don't think that someone will magically give you a new pair of shoes just like that and just believe they were stolen. If they did that the warranty company would go bankrupt. Perhaps you should go after the person that stole the cleats. If it was at school; go to the school; if it was from a friend's house go after the friend's parents. I"m sure that car insurance also would give you a brand new car with no hike in premium either. Surely you can call Allstate or State Farm and say my car was stolen, no I don't have any proof, but, I paid for your protection so please send me a new car or a check without paying a higher premium. Try buying a tv from a Best Buy or Target store and try this stolen story and see if it would be any different. Don't blame a corporation for your child's stolen shoes.

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Dumb Customers
Scranton, US
Jul 30, 2010 1:06 am EDT

How do they know if the pair was really stolen or not? The warranty is if the cleats are damaged.

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6:30 am EDT

Dick's Sporting Goods today I was very badly treated by an employee while trying to make a firearm purchase at a dicks stor

Today I was very badly treated by an employee while trying to make a firearm purchase at a Dicks store. Which leaves me wondering why Dicks sells firearms if an employee behaves in a manner that makes you feel uncomfortable and intimidated when trying to legally purchase a sporting rifle? First, the employee seemed to ignore my presence until he looked around and saw that the other salesmen where busy with customer and he had to reluctantly acknowledge that I was standing in front of him. After making sure the rifle was empty, and safely pointed at the ceiling with the butt on the counter top, he abruptly took the rifle away from me in a startling manner and handed me the necessary background forms to fill out. I handed him my drivers license to copy and began to examine the background check form. He then began to, quite impatiently, explain in detail how the form should be filled out. I politely explained that I was very familiar with the form but allowed him to deliver a detailed explanation since I assumed this to be a requirement of his job.

This he did in what I felt was an abrasive and condesending way but filled out the form anyway while beginning to feel that I had made a mistake making the purchase there. When nearly completed I asked him a minor question about one particular portion of the form to which he answered in a disgusted tone and then pointed to my having abbreviated the name of the state and, very annoyed with me at this point, again disgustedly repeated a prior instruction about filling out all parts completely. I tried to show him that that particular box section was too small to fill with the complete name of the state and that I had never had a prior problem using an abbreviation when filling out that that section with any of several gun purchases I have made in the past with other dealers. He then, in a very annoyed manner, marked the form indicating that I should enter the name of the state in full in an adjacent box that was not intended to have the name of the state written in it.

At this point, having had enough of his adversarial salesmanship approach, I terminated the purchase and walked away to find a manager. After speaking with two different managers and requesting an apology that he refused to give, I gave up and came home to file a grievace.

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7:40 am EDT

Dick's Sporting Goods worst service I have ever got

I was in area of cinn. ohio and seen a dickssporting goods store decided to stop in look for scope for grandson went in store first mistake looked for associate for help after finding one mistake#2 taking at least 7 min to find one too busy talking to another clerk for a date waited on me bought scope no box no paperwork no discount just a brief thanks and back to his date he is trying to get set worst service I have ever got will never go this store AGAIN!

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About Dick's Sporting Goods

Dick's Sporting Goods is a retailer offering a wide range of sports equipment, apparel, and footwear. They cater to various athletic and outdoor activities, providing gear for team sports, fitness, camping, fishing, and more. The company also offers services like bike assembly and custom golf club fittings.
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Overview of Dick's Sporting Goods complaint handling

Dick's Sporting Goods reviews first appeared on Complaints Board on Nov 6, 2006. The latest review Nishiki kids mountain bike was posted on May 13, 2024. The latest complaint discrimination was resolved on Dec 07, 2012. Dick's Sporting Goods has an average consumer rating of 2 stars from 191 reviews. Dick's Sporting Goods has resolved 35 complaints.
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