The ads say that if you spend $300 you will get a free $150 cash card. THIS IS FALSE. It is NOT a CASH card, it is a Dick's gift card (only good at Dick's.) Very misleading wording. They shouldn't be allowed to call it a cash card. They should say it is a Dick's GIFT card, because the card is only spendable at Dick's.
The cashier told us that they used the term "cash card" because it has an expiration which gift cards don't have. They should have said it was a gift card with an expiration.
That expiration is... wait for it... wait... January 31, ... 2011 ? 2012? NO... it expires the end of NEXT MONTH!!!
In other words, they mean:
If you'll spend $450 at our store before January 31, 2010, we'll give you $150 back. That may be a good deal if you buy a lot of sporting goods and clothing, but they should be HONEST with the public!!!
***'s Sporting Goods uses misleading wording in their advertised specials.
The ad says "buy one - get one" elsewhere it says "50% off". This led me to believe that if I bought one I would get the second one free which would be a savings of 50%.
Why do they not word their ad to say buy one - get another one ( or second one ) for half price, which is what the cashier and the store manager told me that is what the ad meant ?
The wording was not continuous between buy one - get one and 50% off.
The manager was very rude and curt when he talked down to me.
I won't say I will never shop there, but I will never trust their ads .
As for the managers attitude, I think that came from the fact that I was not the only one complaining about the advertised special.
I finshed working at Dicks Sporting goods on August 1 and it is now almost December and I still have not received my last paycheck. I stopped working due to a move and they have told me on THREE separate occassions that they are mailing a new check. Now my messages to managers go unanswered and I just spent 15 minutes on hold and the manager never took my call. I hope corporate shows more responsibilty in answering my messages, but we'll see. And as a former employee I witnessed many of the issues described below and it was rather upsetting.
I purchased a new Benelli over/under shotgun. The salesman disassembled and packed the gun in two piece...
I recently purchased a treadmill from Dick's at full price, only for them to deliver me a used floor model, and try to pass it off as new. The delivery men slipped up and told me it was the floor model. They went further to say that this was not the first time this had happened. They refused to take back the used treadmill which had now been set up in my bedroom saying they had other deliveries and no room on their truck. After contacting the store I was told that it was on the receipt to deliver a floor model. I stated that I had a copy of that order and no where on it does it say that, and pointed out that I paid full price. The manager's story then changed to say that the delivery men requested a floor model. It was agreed that for my inconvenience I was to choose another treadmill of my liking in replacement at no extra cost to me. When I went into the store the manager changed his mind and told me he would get fired if he did that and offered me only one other model. When I became upset that they had encouraged me to come to the store under false pretenses, I was told to leave and never come back. They have not sent anyone to pick up their used treadmill and have not returned my money.
The ***'s sporting goods store in Saginaw mi. Is refusing to honor coupons that were e mailed to it's customers. The manager told me she had no idea where it came form and thaey were not going to accept them. Even thought there was a scannable bar code on it. I explained it was e mailed to me for my rewards card with their company and she told me sorry too many scams out there I will not accept this coupon anyone could have made this. Tried to explain again ti was from their company she said too bad. I explained I was pissed off and would not be shopping there again because I didn't understand at all how they could nat accept a coupon from their company she didn't seem to care. I called the number in the e mail from this coupon and was told they had no idea why the store would not accept it and that they had not heard from anyone else. she said there was nothing she could do about it accept send me another one and she gave me a phone number for her corprate office which of course wasn't open.
Yesterday I went into the Dicks Sporting Goods Store on East Washington Street, and talked to a gentelman in...
I used a coupon at Dick's that said $10 off a $50 purchase. I had one item to return, leaving a subtotal that still was $50 but recieved a lesser amount than the tag price because they prorate items even when the coupon was off a TOTAL purchase! I feel cheated-themanager failed to even try to see a consumers point of view!!!v
I wanted to order a Schwinn bike from dickssportinggoods.com. On their home page, they advertise "Sign up and Save! 10% off your next online order. Sign up now". I signed up and received an email that says "Thank you for signing up to receive email offers from dickssportinggoods.com. Shop now and get 10% off your next order." There is no promotion code and further down in the email message is some fine print that says discount will be automatically calculated at checkout. The fine print also lists 30 or so brands that are excluded from the offer but Schwinn is not listed.
I clicked on the email message, as directed to get the discount, put my item in my cart and started the checkout process. No discount was applied. I called the # listed for customer service and was told the discount was not applied because Schwinn is excluded from the offer! I explained that the email I received did not include Schwinn in the list of excluded brands and the response I got was "Well the list I'm looking at says Schwinn is excluded."
I tried responding to the email so they can see that Schwinn is not listed but the email was bounced back and there is no email address listed on the website for customer service. They only offer an online form but I want them to see the email intact.
On Saturday at 11:35am, I went in to buy 2 pair of running shoes. The attendant walked up and asked, "Are...
The customer service at ***'s is horrible... It derives from the fact that the left hand does not know what the right hand is doing... I had to go through 2 lines just to return an item...
The greeters at the front told me to stand in a certain line, then the people at the counter told me to go to the back of the line... And when I complained, I got snide comments in return... In addition, the item I returned (apparel) had hidden stains all over it...
If you want quality sporting goods (for a cheaper price than ***'s), I suggest you shop online!!!
The nightmare began when I foolishly decided to purchase a bicycle for my girlfriend's birthday from www.Dickssportinggoods.com on April 16, nearly three weeks prior to her birthday party on May 2. A reasonable amount of time for handling, shipping and assembly, I thought.
I was very wrong.
The troubles began when I attempted to use the "Bill-me-later" option on your website, lured by 90 days of free interest. I had used "Bill-me-later" only a few weeks earlier to buy myself a bicycle from another sporting goods site, so I figured it would be convenient to use it again. However, this was not the case - The purchase was declined immediately, with absolutely no reason given from Dick's web site. After calling Dick's and speaking to a customer support representative who seemed to care little about his job and even less about my issues with my purchase, your rep promptly distanced himself from the issue and told me to talk to Bill-me-later directly.
After working with Bill-me-later for a number of days (with absolutely no help from Dick's), we finally got the issue resolved and the order went through. The issue was with Dick's website, which was down for some reason and prevented the order from going through. Regardless, I finally got the confirmation email from Dick's on April 23, a full 6 days after initializing the transaction.
The bicycle and all of my other ordered goodies arrived on-time a week later, around April 30. This was great, as I had plenty of time to assemble my girlfriend's bike before she got into town that weekend.
Except...the boxes that my merchandise was shipped in were nearly destroyed. The box that held my girlfriend's helmet was ripped apart and partially crushed, but fortunately the helmet was intact. Not so much for the bicycle box and it's contents, which each apparently received the same fate. The large bicycle box (which cost me around $25 for shipping!) was completely ripped open, with large gashes torn into all sides of it. There is no excuse for shipping something in this condition, especially when an object inside has so many small parts that could have fallen out.
The bicycle itself was in terrible condition. The decorative stickers were applied wrinkled and crooked, and the rubber on the handles, as well as the paint, was scuffed and marked. The pre-installed gear-shifter sat crooked on the right handlebar, totally misalligned from the rubber handgrip. The whole thing looked like it was put together using slave labor.
It also looked incredibly cheap, like a trinket from a gumball machine. This wasn't the most expensive bike available, but if I was looking for bargain basement prices and quality I would have bought a used bicycle. I expect a new product that I buy to at least look new!
All of this would have been tolerable if the bicycle had come with a seat, which it did NOT. I now had a partially assembled bike for my girlfriend's birthday with no safe way to ride it.
Upon calling Dick's Customer Service, they once again distanced themselves from the situation by suggesting I call the manufacturer, Huffy. Dick's made it clear to me that their "brick-and-mortar" locations have nothing to do with www.dickssportinggoods.com, and in fact don't even carry many of the same products, nor do they support them.
The Dick's Customer Service reps that I spoke to were completely uninterested in the fact that I made my purchase through THEM, not Huffy, and not only were they unwilling to check to see if they had another bicycle that they could quickly send me, they wanted nothing to do with calling Huffy, something that they felt was apparently was my job. Nice punishment for doing business with Dick's. They were gracious enough to give me the customer support number for Huffy. This saved me five seconds on the internet, compared to the hours of time I had already spent attempting to complete this tiring transaction with them.
The actual bicycle seat finally came about a week later. I was excited, thanks to Huffy's responsive product support. The seat matched the bike and looked decent compared to all of the other flaws and scuffs that were present from the moment I opened the box. A little tweaking here and there and some boyfriend TLC would have been just what the bike needed, except...the shipped seat post was the wrong size.
Nearly a month later and I STILL did not have the complete product that I had originally ordered from Dick's. Fortunately I was able to borrow a seat and seat-post from my father that fit the bike, so my girlfriend was able to ride the bicycle, but it still looked like a mismatched, used bike made of spare parts, and my father was now out of a bicycle seat.
I called Huffy directly (by this point it was apparent that Dick's has no interest in helping me or standing by it's products or customers) and Huffy promptly sent me out a new seat post for the second time. It arrived just last week.
Here it is, June 4th - over a month and a half after initializing this transaction with Dick's Sporting Goods, and my girlfriend STILL has not seen her completed birthday present. She will be back in town on June 21st, where she will finally get to ride her completed bicycle. By the time she does, it will have taken two full months of embarrassment, frustration, anger and an INCREDIBLE amount of wasted time to get to this point. This was her first birthday with me as her boyfriend, and due to these issues I was unable to give her a gift even worth using. This is unacceptable.
My experience with www.dickssportinggoods.com and Dick's Sporting Goods in general has been absolutely horrendous. I don't understand why I would ever do business with these companies ever again.
I bought a Mountain Bike for my sons birthday. First of all the purchase transaction itself was made...
I am currently working at Dicks Sporting Goods. I would like to complain about one of the managers there. ...
I was in Dicks on Friday 12/22 and tried to buy a .22 for my 14 yr old son. The employee Jim did not allow me...
I set up a 'Wish List' on Dick's Sporting Goods website, supplying my real e-mail address but making a point of un-checking the boxes that would sign up for what amounts to spam. I then printed out the wishlist and went to the brick-and-mortar store in Christiana, Delaware to look for the items that I found online. This has prompted two complaints regarding this company and their business practices.
Complaint 1: This has to do with the online version of the business. Even though I specifically UN-checked the opt-in boxes, I *still* ended up on their e-mail list. So, I tried to unsubscribe. At the bottom of each e-mail is a link to click to unsubscribe. Clicking on this link takes you to a webpage that states you have been removed from the list but that it will take two weeks to fully process. I did this no less than five times in that two week period. After two weeks passed, I called "Customer Service" and spoke with a real, live person who said that it would take two weeks. I waited *another* two weeks, again clicking the unsubscribe link multiple times, and called "Customer Service" a second time. The rep who answered stated that she would remove me herself. I then asked for the phone number and/or e-mail address of the Information Technologies department, but was told the only way that I could contact them is through an online form. The rep suggested that I double check my "account" to verify that the boxes are unchecked (they are). While I was there, I changed my e-mail address to a ficticious one. In response to that, I got a confirmation e-mail that my address had been changed and it was sent to my real address! I then found the Helpdesk form on the website and filled it out, but received an automated reply to call "Customer Service". This morning, I received yet another piece of spam. I did receive a response to the online form, but one must change the subject of the e-mail in order for a real, live human being to read it. For those who need it, send an e-mail to [protected]@dickssportinggoods.com and put "Customer Service Follow Up." in the subject.
Complaint 2: This one involves the brick-and-mortar store. Armed with my wishlist printout, I walked into the local store in search of two pairs of shoes. Neither brand was carried in the store let alone the specific model. I picked out two different pairs, one costing $80 and the other costing $120, and proceeded to wait in a conspicuous spot for the attention of a sales person. Apparently this was the day that half of the high school soccer team needed new cleats, and both sales persons were busy. One would think that the manager would discover this and send more people over to help being that there were no visible customers in the rest of the store. Not. I stood there for a full twenty minutes being ignored. I put the shoes back, never to return again.
After these two experiences, I will never shop at Dick's Sporting Goods again and I will warn all of my friends to avoid doing so as well. I got MUCH better service from www.shoebuy.com who had both the brand *and* the model I wanted and delivered them to my door in less than one week.
Location: Online as well as Christiana, Delaware