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Dick's Sporting Goods
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1.9 12 Reviews 179 Complaints
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Dick's Sporting Goods Complaints 179

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T
6:08 pm EDT

Dick's Sporting Goods i will never set foot in a dick's sporting goods store again, and I will tell everyone also not to go to this store

I was shopping for a Treadmill at the Dick's Sporting Store at Firewheel Mall in Garland, TX. The Firewheel store was out of the machine I wanted which was on sale for $546.00. The sales person found that the Rockwall store had several on hand and offered to have one put on a truck and delivered the next day. I decided to pick it myself the same day. He gave me directions to the Rockwall store and a contact for the treadmill. The contact was told I would be there in 30 minutes.

I arrived at the Rockwall store in about 30 minutes. I was waiting in the Fitness Section waiting for service. I finally found someone to help me and told them I came from the Firewheel store and that they were holding a treadmill for me. I was informed they were busy and could not help at that time. Finally a young employee came out and when I told them I was looking at this specific Treadmill on sale at the Firewheel store for $549 he was told by his manager that the price would be $599. I don't understand how they could ship it on a truck next day to another store where I could purchase it at $549 but would charge me $599 when I went there to purchase it. What really made me angry was that the manager would not come out and talk with me but kept sending this poor kid out in his place. I finally told the kid to forget it, I am going to Walmart. I went to Walmart and bought a comparable Treadmill for the same price and got excellent customer service. I will never set foot in a Dick's Sporting Goods store again, and I will tell everyone also not to go to this store.

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igottouched
Crystal, US
Dec 19, 2011 6:29 pm EST

same thing happened to me! except i got raped by santa!

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D
8:08 am EDT
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Dick's Sporting Goods racquetball equipment

Over three weeks ago I dropped off a racquetball racquet to be restrung at the Dick's Sporting Goods in Mechanicsburg, Pennsylvania (Carlisle Pike address).
I have continually called over the past three weeks to find out the status of the restringing and have consistantly gotten personel who do not know and said someone would be getting back to me, but never did.
I have not been able to play racquetball since I dropped off the racquet and was told that the only string they had to use to restring it was tennis racquet gut and that it would work. I am not happy with this course of events or limited choice of products. I have just called again today and the person in that department is not in until next week due to the holiday. So there goes another week of delay.
I now just want my money back for the string I purchased and my racquet returned so I take it elsewhere for servicing. Please help!

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3:05 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bought a Taylormade #3 Rescue Club on 5/14/2010, hit it on the range at my club, did not like the distance I was getting, so I went by the store today (5/20/2010) to swap for a #5 club. Not a single person in the golf department, a guy came by, I told him what I wanted. He said that he had only worked there for a week and he would find someone. He went to...

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3:20 pm EDT

Dick's Sporting Goods I am so disgusted with dick sporting goods that I will no longer shop there

I am so disgusted with dick sporting goods that I will no longer shop there and will be taken my business to bass pro shop or any other sporting goods store. I was at my local dick sporting goods at myrtle beach this week and what I saw was appalling. To no fault of the emplyees that were working but to the fault of there coporate office. I was trying to exchange shoes this weekend and the poor girl that was working had about 20 people standing line waiting for her help. The girl was nice enough to take a minute to let me know that she would be with me shortly. When she did get to me, ask her if there was any one that was there to help her. She simply responded with a smile and ran to grab the shoes that I needed. As I started to walk; I over heard the manger tell her that her co-working was told to come in later than what he was scheduled.

After I finished returning my shoes I walked to over to the clothing area where I attempted to find some help. After walking around for 30 minutes and not finding anyone. I walked to the lodge area, where again that employee had about 15 people waiting for his help. When he finally got to, he apologized for the wait and in formed that no was schedule to working in the clothing area because corporate has cut there hours. As a loyal customer I would like to know why there is not enough staff in that store to meet the needs of your customers. Also will someone in the corporate office please email back when you stop cutting there hours so I can return to dick sporting goods?

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Helpful_Soul
Somewhere, US
Aug 31, 2010 12:51 am EDT
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Dontano,

As a employee as well as 'mytwocentsforyou' I feel the same way, When I started working for the company in 2007 I was a apparel processor which I was stuck in the back of the building for 6-8 hours a day watching the other employees scrambling to help the customers. So I took it upon myself to learn the departments. Soon I was a apparel supervisor and being on my own on the floor assisting many customers at once is very tough and I did my best. Then it came to the point where I was operating the other departments while they was on breaks which caused the apparel department to fall behind cause I was stuck in a different department until I was relieved. It's very tough on us as employees cause we are the faces of the company and we try our hardest to appease our guests but with the lack of hours and help its very hard. I went from 40 hours a week to 22 hours a week with working every department when needed. I surely do hope that corporate does provide more hours for employees cause its not only hurting the employees but its hurting the customers outlook. I have since then transferred to the website and back to my 40 hour week and it feels great to be able to assist customer in a quick prompt manner for I am on the phone instead of running across the store like a chicken with my head cut off but I feel the stores would surely benifet with more scheduled hours so guests like yourself can walk into our store and recieve prompt customer service.

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mytwocentsforyou
Toledo, US
Aug 18, 2010 9:56 pm EDT

Again, this is a typical problem at Dick's. They schedule very liberally one week, only to cut everyone back several days the following week. They need to find a happy medium and stick with it. From a cashier standpoint, it is definitely upsetting to hear customer's complain about not being able to find anyone to help them find something they need.. personally this bothers me because I would love to help them find what they need, but I unfortunately am unable to ever leave the cashier area, rendering me helpless.

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C
5:34 pm EDT

Dick's Sporting Goods This 10$ coupon is a joke

48 hours to get my survey done for the $10 coupon. Have really tried to find it and just sick of the mess. What a joke. All kinds of sites saying they are Dick's survey, but thats a joke too.

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Helpful_Soul
Somewhere, US
Aug 30, 2010 12:52 am EDT
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Cruprule,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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O
8:47 pm EDT

Dick's Sporting Goods your customer service was less than helpful with my problem and actual a little on the rude side

I purchased what I thought was a Remington 12 guage pump on 12/15/09 at the Pineville, NC store. (this is what I asked the clerk for) As I had a car load of out of town friends waiting for me in my cars I did not take the time to recheck my purchase then and only found out days later, and the first time I did check that this was in fact not a Remington but a Pardner/Pro 12 guage. Although I don;t feel I was over charged, but still they were many sales, rebated, etc. going on that would make the price of the gun I actually wanted about the same. Your customer service was less than helpful with my problem and actual a little on the rude side. So I guess return will be my only options.

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9:36 am EDT
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Dick's Sporting Goods next purchase 10off next purchaseof50.00dollars

dicks sporting goods store made two seperate purchases have two receipt both register have on them get$10 off your next purchaseof $50 what a scam not the first time to be taken by dicks79d8b

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6:39 pm EDT

Dick's Sporting Goods I was shocked at the attitude of the store department head

After seeing an ad for a free 15" monitor with the purchase of a treadmill of $999.00 or greater on Friday the 27th of November I mitakenly did not notice the promo was from 5:00am -2:00pm just that it was on the 27th. After working all day at my job I visited my local Dick's to purchase a Sole F63 treadmill only to be turned down because I was a few hours late to recieve the promo INVU tv monitor. I was shocked at the attitude of the store department head. I want to buy this treadmill but I can order it through the net or buy it from Sears at the same price, however with the adverised free monitor Dicks was going to get my business. I also wanted to buy several accessories to go along with the Sole, such as a mat, extended warranty and set up. Can anyone help I am ready to purchase.

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7:42 pm EDT

Dick's Sporting Goods they certainly live up to their name - dicks

I will never shop at Dicks Sporting Goods again! They are a male dominated company that discrimates against the female employees. If you don't beleive it, find out how many female mamagers they have.Ladies, there are better places to shop and places that respect females.Dicks is not one of them! One of the managers was overheard telling other employees that he didn't like females.They certainly live up to their name - DICKS.

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J
7:11 pm EDT

Dick's Sporting Goods this is a rip off trying to waste time looking for a survey and non exists

This is a rip off trying to waste time looking for a survey and non exists. How do you get the $10 offf coupon when the web site can not be activated. Maybe you will give me one at the store.

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Helpful_Soul
Somewhere, US
Aug 30, 2010 1:04 am EDT
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Jamagma,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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A
5:22 pm EDT

Dick's Sporting Goods waste of time and misleading of the $10.00 coupon deal

Where is this darn survey? I had excellent service in the knoxville store on saturday and wanted to complete a survey because of the great help I received from "kate"... (Which, according to the receipt had to be filled out within 48 hrs) but I have been on the website for 20 mins looking for it and wanting to print my $10.00 coupon... Such a waste of time - I tried on saturday when I had a few minutes and now again today... Would corporate pls e-mail me the link or I will go in the store again and complain because of this waste of time and midleading of thie $10.00 coupon deal...

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Helpful_Soul
Somewhere, US
Aug 30, 2010 1:16 am EDT
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Axell265,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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A
9:57 pm EDT

Dick's Sporting Goods large company that wants to scam me for no reason

I also recieved the same note on my receipt and wasted my time looking for the website that does not exist. Very frustrating, makes me not want to do business with a large company that wants to scam me for no reason.

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Helpful_Soul
Somewhere, US
Aug 30, 2010 1:17 am EDT
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Albert367,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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B
2:06 pm EDT

Dick's Sporting Goods awful business practices

I too made a purchase and was told to fill out an online survey to receive a $10 off coupon for a future. I followed the directions on my receipt to the tee and got a bunch of websites - none of which connected me the store where I could complete the survey and receive my $10 off coupon. Poor design. I do shop at Dick's stores but have often come home with mismatched clothing. So, I only go there as a last resort.

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Enkurs
US
Apr 28, 2010 4:41 pm EDT

This is not right! i purchased about $200 yesterday at dick's in memphis at the cordova location. i was told to go on line to respond within a certain amount of time to complete a survey and would instantly receive a $10 coupon. i first went on line last night 11/2/09 and could not find the site to do so. and i have just tried again this morning 11/3/09 to complete a survey ? you should not be telling people to do this when there is not a site to complete ! I WANT MY COUPON AS WELL ! i had 4 different coupons so i should be entitled to $40 in coupons ! WRONG TO DO THIS!

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Helpful_Soul
Somewhere, US
Aug 30, 2010 1:03 am EDT
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Birmage,

I am a employee at Dick's Sporting Goods and I am sorry you were having troubles locating the survey from your reciept. I really hope I can be of assistance. From my experience from logging in complaints and concerns for the online survey I have noticed that 85% of the customers are searching it through google, bing, yahoo, and many other search engines and unfortunatly it cannot be found in that manner. The other 15% try to locate it within the website which the survey is not located on the site due to the fact the survey service is provided to us by Maritz Research Inc. a private survey organization that Dick's Sporting Goods uses. So here are some helpful tips for you I have used this to help every customer that calls in with the issue and its worked everytime.
1. Go to the Dick's Website
2. Now on the top of your internet server it should show
http://www.dickssportinggoods.com/home/index.jsp
3. Now ERASE home/index.jsp and ADD the word feedback
then press your enter key and it should take you there.

If that does not work I have also attached a picture as well as visual guidence for you as well and anyone else that views this page. If then your still have issues locating the survey PLEASE feel free to call our 24 hours customer service at 1.877.846.9997 and a live agent would be more than happy to assist you in the issue.

I hope you future experiences with us are more pleasant then what you ran into with the survey.

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5:05 pm EDT
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Dick's Sporting Goods Very poor attitude by store clerk

My dad likes DSG, I have to disagree. Everytime I have been in there I have been disappointed. Now I am tryin to complete their survey and can't get to their feedback site no matter what I do.

Store clerk today said we can't carry everything in the store that we have on line. Well, what do you do for those people without computers that are lookin for products in the store. Poor attitude - he was too busy chewing his tobacco.

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Taylorrrr
US
Sep 30, 2022 1:12 pm EDT

Wait... So they actually built a brick and mortar store, filled it up with products, ran out of space, then had the gall to take advantage of the limitless space on the internet to then list additional items for customers to buy? 😱 THOSE MONSTERS!

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Chino999
Providence, US
Sep 18, 2010 12:06 am EDT

Dont be dumb, if you cant find an item in store they will find the item via AOS (Associate Ordering System) they can also apply free shipping to all orders... With that in mind DSG has everything available regardless of the season.

Rookie.

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Dumb Customers
Scranton, US
Jul 30, 2010 1:11 am EDT

SURVEY!
dickssportinggoods.com/feedback

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msh1132
US
Apr 13, 2010 12:16 pm EDT

Ask to do a AOS (Associate Online Order), where the store orders the item from the distribution website. The customer still has to pay for shipping and handling and you must pay with either a major credit card or gift card.

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6:57 pm EDT
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Dick's Sporting Goods nothing, but problems

I too was looking to complete the customer survey but cannot find it. Must be like the Rewards Points, very secretive. I'd like my $10.00 off also and I'd like to know how many Rewards points I have. I don't have tis problem at BASS PRO SHOPS!

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Dumb Customers
Scranton, US
Jul 30, 2010 1:14 am EDT

If you want to know how many points you have go to mydickssportinggoods.com. If you want the survey you have to purchase something, have your receipt, and go to dickssportinggoods.com/feedback.

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7:46 pm EDT
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Dick's Sporting Goods What a ridiculous scam

Like many others I can see from this web site, their is no survey to take in order to recieve our 10.00 off our next purchase. What a scam!

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8:23 pm EST
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Dick's Sporting Goods it's very upsetting to pay so much for something that doesn't work period

I purchased a floor model Rod Hockey table from Dick's which they gave me a 10% discount on. What they didn't tell me is all the parts weren't there. After calling them and asking them if I could come back to pick up the manual, adapter and pucks. Of course the response after checking was they didn't have them. They told me to call Sportscraft that they would send me all the parts. So, I did just that they sent the adapter but the pucks were on backorder for 4 months. I finally got them and we were all excited to use the table but it didn't turn on and score board didn't work so they sent me a new one. Still didn't work. We found that a little black box underneath that wires were disconnected and told them but they didn't have a replacement part for that but would check how to reconnect them. NEVER heard back from them and of course the year warranty ran out and that's probably why. So, we have this table and never got to use it and spent $300+ for it. WRONG! It was a gift for our son to boot. The only reason we bought the floor model is no one had any in stock and it was a Christmas gift. If anyone has any ideas please contact me @ [protected]@comcast.net. It's very upsetting to pay so much for something that doesn't work period. The store was in Reading, Pa.

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TheBigQuig
US
Nov 09, 2010 1:43 pm EST

I don't know if all ***'s Sporting Goods stores are the same but the one in Smithfield, RI has to have the worst salespeople in the world. My wife and I just visited the store ( it was a ghost town!)... After 15 minutes of looking for assistance we went to the "service" desk.

The young lady tried to get a response on her walkie talkie from a floor salesperson without a lot of success. She said she'd send someone to the department (we were looking for snowboarding equipment for a grandson.

After 3 trips to the service counter finally the most inattentive salesperson came over.. we asked for size 2...he handed us a box and basically left... at the checkout the attendant said this is size 5...not 2.. we left without a purchase... not to return... now we know why the store was a ghost-town... you get what you deserve.

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Thisi
US
Jun 09, 2010 9:02 am EDT

I received with my order today the message that I could get a $10 certificate for completing a survey on customer satisfaction. I am a very satisfied customer, but the web address given on my sales slip does not take me to any site to do the survey to get the $10 off my next purchase. Please tell me how to find it.

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2:07 pm EST
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Dick's Sporting Goods both associates treated me with disrespect

I purchased some golf equipment and asked about shoes. The sales associate assisted me reluctantly. I needed an extra wide width. The associate tried to force my foot into a medium. When I said it was much too tight, he replied that the shoe would stretch. I disagreed, having gone that route before and the shoes blew out in a short time. When I asked if the shoes could be special-ordered, he said yes. As he was writing up the order, another associate became involved. That one stated that the shoes would be full price, $129.99, versus $99.99. So I said I felt I was being penalized for having a wide foot. The associate said discounted prices did not apply to special order.

Ironically, I had been in the store several days earlier and asked about ordering shoes. That associate assured me that the sale price applied. On top of this, I felt both associates treated me with disrespect. There was no 'I'm sorry, the sales price can't be applied to special orders' just a flat out 'no sales price'. A little common courtesy goes a long way in retail sales. I do not feel I got that at all.

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3:47 pm EST
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Dick's Sporting Goods customer service needs inprovement

I went on a Sunday with my kids to get baseball cleats, baseball pants and batting gloves for my son. I also took my daughter to get her a new pair of running shoes. After we found what we needed we went to the check out where we approached the counter. I put my things on the counter and gave the cashier my "coaches coupons". This is a progrm Dicks does for the coaches. Well little did I know or look at the coupon but its not good for anything. After alls said and done I got $3 of of $125 worth on merchandise.

Back to the customer service issue. I was never greeted and when I tried to ask questions about the coupons she just kept saying they want work on that. I told her I guess they just weren't good for anything in the store and she said I guess not. I crumbled the coupons and set them in front of her. I gave her the money to pay for the products I bought and she would not put the change in my hand. She laid the change on the counter then walked off. I told her to call the store manager. She called over the intercom and said a manager was needed at customer service. The young guy walked up, shook my hand then I told him my issue. While talking to him I noticed he did not have anyhthing on telling me who he was nor anything to idenify that he worked at the store. He then made the statement that the coupons were only good for the cheap stuff in the store.

I can say "Thanks Dicks Sporting Goods for looking out for the teams and coaches in the community, we thanks you for the worthless coupons"! I will make one promise and that is I will never step foot in a Dick's again nor will my family.

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549876321
Avon, US
Apr 13, 2011 10:38 pm EDT

All Dick's customer coupon complaints:
You must read the small print on the coupons for all vendors not eligable for a discount. This is not a Dick's thing it is a policy set by the individual vendor that does not allow discounts on their merchandise.
Brands: Under Armour, Calloway, Jordan, Reebok Easytone etc...
Retailers cannot violate the vendors set policy.

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d9inger
Liberty, US
Oct 14, 2010 5:56 pm EDT

I visited your Wendover Plaza 1208-A Bridford Parkway Greensboro, NC 27407 store today, October 11, 2010 to possibly purchase a black powder rifle. There was only one person in the gun section during the time I was there (from 12:30 to 1 PM) and he was restocking some hunting supplies. He (tall, brown straight hair hanging in his face, glasses) walked by me several times while I was leaning over the counter looking at the rifles. Wondering if he'd ever ask if he could help me I walked over to him and asked him to show me a Thompson Center muzzle loader, not a cheap choice. He let out an "auditable sigh" making it clear he was totally inconvenienced with my request. He handed me the rifle I asked to see as I explained how little knowledge I have on the BP rifle subject. I asked him if it was a drop breach and he said no it was a drop trigger, so pulled the hammer back to look at the breach and he once again let out a sigh as he held out his hand to take it from me and painstakingly removed the trigger lock, let the hammer down and replaced the lock, and handed it back. His body language clearly showing he was not interested in showing me or selling me anything. The bottom line here is you lost a customer today, if I owned a Dick's Sporting Goods I would not want him working for me. The folks down the road at Gander Mt. were very helpful.

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1:39 pm EST
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Dick's Sporting Goods no phone call plus, missing paper work, and the attitude of the clerk, i'm finished with dicks

I decided to purchase a shotgun at dicks. I filled out the paper work for a background check. I shouldn't have had to do that to start with because I have a carry permit but the salesman said it was store policy. He came back and said the computer system was down and that it would take a couple days and he or someone from the store would call me when the background check was approved. I waited Two weeks then gave up. during this time I purchased another gun at a local gun store in my town. ( it took 5 minutes and no background check, since I have a carry permit). I waited another week and went to Dicks today. I asked the clerk to check on the status of my paper work. He said he couldn't find it and that it probably had been shredded. This Kid was the worse sales clerk I had seen in a long time, terrible attitude and acted like he would rather be somewhere riding a skate board than working a real job. (very immature and unprofessional) I thanked him for keeping me informed on the status of the background check. And informed him that they just lost a customer. I purchase a gun last year at walmart, before I had my carry permit. it took a total of about 15 minutes for my background check and purchase all total. Apparently Dicks doesn't care about selling guns at all. If they did, they would not require the background check for people who have already been through one. Not too mention the fact that they couldn't pick up a phone and keep me informed about the progress of the background check. Dicks could have made an easy sale, even after waiting a week I was still will to make the purchase. but after three weeks and no phone call plus missing paper work, and the attitude of the clerk, I'm finished with Dicks. I have friends who have had similar experiences at this same store In Cumming Ga. Glad I'm not an investor in this company!

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BadCoding
Prattville, US
Jul 21, 2010 8:23 pm EDT

Regardless of permits, you still have to complete the paper work. This is a federal law through the NICS which all retail sales must be completed. Some states have stricter but this is the minimum. They have up to 3 days to complete the approval or denial which the store can then legally sell you the firearm. So the store that sold it to you without paper work 1. either sold a used gun where no paper work is required or 2. broke the law.

The customer service part I will back you up on. They had up to 3 days and after that there should have been no issues. So you should have received a phone call at most 3 days later.

for a link to NICS check out http://www.fbi.gov/hq/cjisd/nics.htm

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About Dick's Sporting Goods

Dick's Sporting Goods is a retailer offering a wide range of sports equipment, apparel, and footwear. They cater to various athletic and outdoor activities, providing gear for team sports, fitness, camping, fishing, and more. The company also offers services like bike assembly and custom golf club fittings.
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Dick's Sporting Goods reviews first appeared on Complaints Board on Nov 6, 2006. The latest review Nishiki kids mountain bike was posted on May 13, 2024. The latest complaint discrimination was resolved on Dec 07, 2012. Dick's Sporting Goods has an average consumer rating of 2 stars from 191 reviews. Dick's Sporting Goods has resolved 35 complaints.
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