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I am sharing my experience with Diamonds International to help other consumers make informed decisions.
On August 26, 2025, I purchased a Rolex watch from Diamonds International while traveling. Before completing the purchase, I specifically asked the salesperson whether the watch could be returned in the United States. I was told yes, that it could be returned at a Diamonds International location in the U.S.
After returning home and reviewing my paperwork, I discovered a “Final Sale” stamp on the receipt. This condition was not disclosed to me before the purchase and directly contradicted what I was told at the time of sale.
When I contacted Diamonds International in the United States to request clarification, I was informed that all watch sales are final, which was the first time I was told this policy.
I attempted to resolve the issue directly with the company. While a refund was later discussed, it was presented with conditions that I was not comfortable accepting. As a result, the matter remains unresolved.
I am posting this review so other consumers are aware of my experience and can ask clear, specific questions about return policies and written terms before making a high-value purchase.
Recommendation: I respectfully request a good-faith resolution of this matter in full compliance with applicable law.
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Dear Alan Alberic,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding this matter.
The timepiece in question was purchased in St. Maarten, and at the time of sale, you reviewed and signed the receipt (both front and back), acknowledging the applicable terms and conditions. These terms expressly state: “All watch sales, including custom order watches, are ‘Final Sale.’ All watches sold by Seller are covered by the watch manufacturer’s international warranty and therefore cannot be returned to Seller for an exchange, store credit, or refund.”
While Diamonds International was under no obligation to issue a refund under the agreed-upon terms, we nevertheless made an exception in the interest of customer satisfaction and offered a full refund as a gesture of goodwill. This offer was contingent upon execution of a standard settlement agreement, which is customary when resolving matters of this nature. You (the customer) ultimately chose not to proceed under those terms, and the offer therefore expired.
That said, Diamonds International remains committed to customer satisfaction and to resolving concerns in a fair and professional manner. Should you wish to reconsider and proceed with the refund by executing the standard settlement agreement, we remain open to resolving the matter amicably.
Customer trust and satisfaction continue to be our top priorities, and we appreciate the opportunity to address this publicly.
Respectfully,
Diamonds International Customer Service
Dear Alan Alberic,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding this matter.
The timepiece in question was purchased in St. Maarten, and at the time of sale, you reviewed and signed the receipt (both front and back), acknowledging the applicable terms and conditions. These terms expressly state: “All watch sales, including custom order watches, are ‘Final Sale.’ All watches sold by Seller are covered by the watch manufacturer’s international warranty and therefore cannot be returned to Seller for an exchange, store credit, or refund.”
While Diamonds International was under no obligation to issue a refund under the agreed-upon terms, we nevertheless made an exception in the interest of customer satisfaction and offered a full refund as a gesture of goodwill. This offer was contingent upon execution of a standard settlement agreement, which is customary when resolving matters of this nature. You (the customer) ultimately chose not to proceed under those terms, and the offer therefore expired.
That said, Diamonds International remains committed to customer satisfaction and to resolving concerns in a fair and professional manner. Should you wish to reconsider and proceed with the refund by executing the standard settlement agreement, we remain open to resolving the matter amicably.
Customer trust and satisfaction continue to be our top priorities, and we appreciate the opportunity to address this publicly.
Respectfully,
Diamonds International Customer Service
Dear Alan Alberic,
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the circumstances surrounding this matter.
The timepiece in question was purchased in St. Maarten, and at the time of sale, you reviewed and signed the receipt (both front and back), acknowledging the applicable terms and conditions. These terms expressly state: “All watch sales, including custom order watches, are ‘Final Sale.’ All watches sold by Seller are covered by the watch manufacturer’s international warranty and therefore cannot be returned to Seller for an exchange, store credit, or refund.”
While Diamonds International was under no obligation to issue a refund under the agreed-upon terms, we nevertheless made an exception in the interest of customer satisfaction and offered a full refund as a gesture of goodwill. This offer was contingent upon execution of a standard settlement agreement, which is customary when resolving matters of this nature. You (the customer) ultimately chose not to proceed under those terms, and the offer therefore expired.
That said, Diamonds International remains committed to customer satisfaction and to resolving concerns in a fair and professional manner. Should you wish to reconsider and proceed with the refund by executing the standard settlement agreement, we remain open to resolving the matter amicably.
Customer trust and satisfaction continue to be our top priorities, and we appreciate the opportunity to address this publicly.
Respectfully,
Diamonds International Customer Service