Diamonds International review: Trade in
Replied
I went to Diamonds International Grand Turk on Feb.13. I went specifically to trade in my Crown of Light Blue and white diamond ring. I understood I would have to pay double the amount of the purchase price of around 1800.00. I found one ring I really like and was told that the couldn't trade on that piece as it was on clearance. So I continued to look and found a ring with cognac diamonds. They informed me of the price and the sent it for sizing. Meanwhile looked up my credit account. I had enough credit to purchase but was having issues until I was able to use there Wi-Fi to access my account to okay it. I reminded them I wanted to trade my ring. They said they would not take it in for trade on nothing. The Carnival representative informed me they said it didn't have enough carats. Pictured is the ring I wanted to trade.
Claimed loss: 1800 trade in value
Desired outcome: Would like to have credit for the trade and would send my ring that I wanted to trade.
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At Diamonds International, customer satisfaction and service quality are of paramount importance, and we are sorry to hear that you were not happy with your recent in-store experience.
Regrettably, we were unable to find your contact information to reach out to you directly. Please contact us immediately at cs.di@shopdi.com and reception38@shopdi.com so we can work toward a positive resolution. Our reception team is aware of the situation and will guide you to a manager who can assist you once you provide further details regarding your experience.
Our customers are our number one priority. We appreciate your concerns and want you to know that we are here to help you in any way possible.
Best regards,
Customer Service Team
This complaint has been resolved automatically due to user's inactivity.
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