Alpha Imports NY Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Alpha Imports NY Inc.

7 West 45 Street, 17th Floor
New York
New York
United States - 10036

Customer Support Phone Numbers

Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM

Alpha Imports NY Complaints & Reviews

Alpha Imports NY / customer service

Sep 10, 2018

These people are extremely rude! I called wanting to buy some 2.9mm and 2mm diamonds from them and the guy that answered was extremely rude. He tells me, "you can only order online." I go on their website and it says, "walk ins are welcome, as long as u have a scheduled...

Alpha Imports / false shipping advertisement

Feb 25, 2015

I order jewelry for many local dignitaries and celebrities and sometimes I like to try a new jeweler. I have tried this company twice just to make sure the situation was not a one time problem. Upon ordering, I chose 2 day shipping and it has now been 5 days with no shipping confirmation...

Alpha Imports / rude and utterly unreasonable


I saw the product on the website of alpha imports(canary diamonds) for 187 dollars per carat. I called them up and i was told the same product is available on the phone for 250 dollars per carat . I showed my dismay so the gentleman on the other line told me well that is the way we do our...

Alpha Imports / rudeness


Hi to everyone, I send a warning about this gem dealer ...I had a horrible experience with my order from them ..I was confused about my order so I called the 1800 number and I was treated with anger and hostility . The Guy actually yelled at me and wouldn't listen to any of my...

Alpha Imports / bad diamonds

I ordered black diamonds, half of them did not test as diamonds and one was very obvious to the eye to be black onyx. They also claimed them to be AAA grade, a nice grade, they were not, they had big chinks out of the sides of the real ones.