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Jeulia Store Customer Service


Jeulia Store

18551 Arenth Ave.
City of Industry
United States - 91748

Customer Support Phone Numbers

Mon6:00 AM - 6:00 PM
Tue6:00 AM - 6:00 PM
Wed6:00 AM - 6:00 PM
Thu6:00 AM - 6:00 PM
Fri6:00 AM - 6:00 PM
Sat6:00 AM - 6:00 PM
Sun6:00 AM - 6:00 PM

Jeulia Store Complaints & Reviews

Jeulia Store / customer service

Mari1956 on Jan 18, 2019

I have been trying to receive an rma number to return my ring. I am not experiencing the "hassel" free policy. Not only have I been emailing a minimum of 11 times I have sent pictures as per request... I am still waiting on an rma number. Tried calling the hot line and the message kept...

Jeulia Store / return of ring

I purchased a ring and for four days now trying to return it. It does not allow me to get to my account, I called. Was told to take a picture and did and email it. Still no response. They are a RIPOFF and I will trash their name every chance I get to make sure this will cost them not more...

Jeulia Store / unauthorized order

TLyons on Dec 14, 2018

I tried to place an order and I wanted to go back to make sure it was correct . But it would not let me. So I tried to forward key and It was the wrong key. I have had nothing but problems with this company. After reading all the other complaints I think I have mad a bad move. Maybe we...

Jeulia Store / extra charges that were applied after I was transferred to paypal

AnnieMitchell on Dec 13, 2018

I have just purchased 2 rings for this store, I used a code to receive 15% off. I should have received free express shipping because the order was over the $200 needed to qualify but as it wouldn't allow it I changed it to normal shipping. After my order was finalised with OayPal I wa...

Jeulia Store / never received wedding band from bridal set they claimed they sent both rings

HeatherMiano on Nov 23, 2018

๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ They send you half your order and then claim they sent both rimgs. They sent Engagement Ring and NOT the Wedding Band๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜ ๐Ÿ˜  Customer service told me they had to do "an investigation" they got back to me today through email and told me they checked there "backends" and that they...

Jeulia Store / ring/returned but refused refund

mprincebowen on Oct 9, 2018

I purchased a ring from the company which took several weeks to receive. Immediately upon receipt I realized the ring was not what I had expected and also did not fit. I contacted the company immediately to initiate a return. As instructed I took a picture of the product, obtained return...

Jeulia Store / shipping/customer service

HP4848 on Oct 8, 2018

I emailed customer service about an ordered placed. I submitted a screenshot showing the order was suppose to go out within 24 hours. When I contacted, it was FIVE days later and still not been shipped. I advised if they were not going to ship it out and over night it, to CANCEL. They ignored...

Jeulia Store / milgrain marquise cut sterling silver ring set

Faries1234 on Oct 3, 2018

I had put in my order five days ago, on a Saturday, paid $20 for 3-day shipping and now it is Wednesday and it's still not here yet. Every time I check the order status it still says โ€˜processing' and I did not order any special engraving or anything. I don't care if it's late, I just don't...

Jeulia Store / rose gold ring

Brittanyann3344 on Sep 29, 2018

You guys are crooks after a month your "jewels" fell off my ring and the paint started to come off.. I mailed it back to you and "it was lost" and I never got a replacement ring... I paid 117 dollars but I will never shop from you again. I never receive the refund of the $6 dollars I wa...

Jeulia Store / returns

QueDaddy on Sep 1, 2018

I purchased a ring from Jeulia but wife did NOT like the feel on her finger and asked me to return it. I contacted Jeulia for a RMA # and was feeling pressured to keep the ring or exchange it for another style. Once I FINALLY received the RMA# I packaged the ring and shipped through the...

Jeulia Store / engagement ring

Melissa Humeniuk on Aug 13, 2018

My fiancรฉ ordered me a beautiful black skull engagement ring. It was gorgeous and I loved it so much. I wore it every day as one does when they are engaged. After two months of reading, knitting, sleeping, and working at an accounting job (in other words doing nothing that should damage the...

Jeulia Store / glossy stones, cheap material. poor customer service.

Dissatisfied4Real on May 1, 2018

Material was not gold or silver and tarnished before the item was worn. Stones were cloudy. Received wrong size. Contacted them one day after receiving the item they refused to refund even after pictures of the item with tags still in place were sent to them. Left stuck with a cloudy ring...

Jeulia Store / ring

Marlene Rubenbauer on Mar 6, 2018

Hi I'm not complaining you sent me the site so I can send my ring back to you to get it fixed but I can't find it . So could you please send it to me.. Thank you Marlene Rubenbauer. Here the reference Number.2449215A1JHTF7SN5.You ok it for me to send it back. I sent pictures to you of the...

Jeulia Store / jewelry is cheap! will not honor 30-day return!

Katesko on Feb 23, 2018

This company posts fraudulent statements on its website. It proclaims a 30-day return and even "easy returns, " but that is the farthest from the truth. I purchased two bands and a statement ring. I want to return all of them. First, you have to deal with a instant messaging chat system...

Jeulia / unfair billing and no course of action taken

serenity1969 on Feb 16, 2018

I purchased 1 ring, I got the wrong size due to my error which I paid ten dollars to ship back. In the mean time I received another ring that was the same size. I called to talk to someone and come to find out that for some reason I had ordered two of the same rings which I really don't...

Jeulia / ring

KayKay92 on Feb 13, 2018

Don't buy from these people. It's a scam!. They refuse to refund and demand more money to exchange when product doesn't fit. The emails I got from them are comedy gold making demand that I pay more to exchange for same style but next size up. I refused and said I wanted to return and...

Jeulia / a ring that doesn't fit and I can't return it for an exchange.

Evodia Morapedi on Jan 24, 2018

I bought my husband a ring (Titanium Steel Men's wedding ring) on the 30/12/2017 order number (#100818368). I paid the grand total of $88.71 including the shipping cost. When my order arrived here in South Africa i was then told that i have to pay R341.00 at DHL to deliver my package which...

Jeulia / poor customer service

Adys on Jan 14, 2018

I received a ring as a Christmas present 2017. Not even 3 weeks into wearing it I developed a nasty cluster of blister looking thing right where the ring sits. I contacted jeulia to complain and the only solution offered was an exchange. This was unacceptable since I had some kind of...

Jeulia / not receiving merchandise

Snorth on Jan 11, 2018

I ordered a ring and the next day changed my mind and cancelled. They said the ring was already sent. I have never received it or my refund! That's over 150. Dollars that this company scammed from me. Customer service does not answer and all the emails I get are computer generated! I am...

Jeulia / christmas present gone wrong

rwoot on Dec 26, 2017

The ring I got for Christmas was pretty but too big. Although they boast about "easy returns", this is not the case. Their crazy rule is that half-sized rings are not refundable. Funny this was never mentioned when ordering a half-sized ring. So, I am stuck with a ring that does not fit -...