[Resolved] DHGate.comwrong address

N Dec 06, 2018

To whoever it may concern I made a purchase yesterday my order number is [protected] it has my address going to 4802 Carlisle ABE something in is the wrong address my address is 4802 Lawrie Lane, Louisville Kentucky 40214 please correct this befoit goes to the wrong address I don't know what happened on the website but when I check my address it was correct and the is wronge

  • DHGate.com's response · Dec 19, 2018

    Hi Newdiva,

    Please proceed in opening an after-sale dispute for your order to request for a refund. You can use a screenshot of the tracking information as your evidence.

    1) After logging in to your DHgate account, click "My DHgate" on the upper right corner.
    2) Click "Completed”.
    3) Find the order number.
    4) Click "Open an After Sale Dispute".
    5) Choose the Correct Reason for dispute, refund amount, upload evidences, add description then click “SUBMIT”.

    • Please try to use a desktop computer to successfully upload the photos and submit the dispute. Your photos should be under 1mb in size. It is preferable to use Google Chrome/Internet Explorer/Mozilla Firefox as your internet browser.

    If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: [email protected]

    Customer Service Center

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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