What is DHGate.com phone numbers?
What is DHGate.com's email address?
What is DHGate.com address?
Beijing, 100083, China
What caregory is DHGate.com related to?
DHGate.com information: contacts, address, founders, CEO, services, and products
DHGate.com was founded in Diane Wang (CEO).
DHGate.com competes in Cross-border e-commerce industry.
DHGate.com offers a variety of services, such as B2B, trade, import and export.
To write a complaint about DHGate.com and get an answer from the officials of DHGate.com, Complaintsboard.com's objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about DHGate.com can be filed via the specific DHGate.com complaint section.
Frequently asked questions (FAQ) about DHGate.com
DHGate.com is an online platform for wholesale products from China. The company is located in Beijing and Diane Wang is the founder and CEO.
Full address: 8F Building A, U-Center, №28 Chengfu Road, Haidian District, Beijing, China - 100083
You can contact DHGate at +1 213 797 2133 for the United States or +86 108 225 7676 for China
DHgate.com is owned by Diane Wang, a Chinese businesswoman who is the founder and CEO.
You should go to "My Orders" in your account.
If the order status is "Pending Delivery Confirmation", you will be able to click "Return and Refund".
You can start a dispute and get a refund for unreasonable charges.
You should check what is the status of your order as it has to be marked as ‘Refunded’.
The payment can take up to 15 days to arrive in your account.
If you haven’t received anything after this time, you should first contact your bank to find out refund information, then you can contact the seller for refund confirmation.
The shipping time depends on the item processing and preparation time, as well as on the shipping method. You can see the estimated shipping time when placing an order.
If you cancel your order before it is shipped, you will automatically receive a refund and no further action will be required.
If the order is shipped but you cannot trace it yet, you can start a “return and refund” dispute within 10 days after you received the tracking number.
If you cannot agree with the seller, you can ask DHgate to intervene and they will investigate the dispute.
If the item is shipped, you should first contact the seller for the information and terms. If you reject the parcel upon delivery, you will get the refund minus the shipping and returning fees.
DHGate has a good rating online and a good complaint resolution score on our platform. They care about their customers, so if you encounter issues, they will definitely assist.
Overview of DHGate.com complaint handling
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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with DHGate.com Customer Service. Initial DHGate.com complaints should be directed to their team directly. You can find contact details for DHGate.com above.
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