Delta Airlines — no assistance getting to brother's funeral!
Early January 24th 2017 I received a very upsetting call from my mother stating my brother had passed away unexpectedly... first thing I had to do is GET A FLIGHT to get home as I live in NY and they live in TN. I immediately got on the internet and phone to get first available flight. Since Delta was the cheapest for such short notice I HAD to go with them... THEY WERE NO HELP IN BOOKING THIS FLIGHT NOR GETTING ME ON IT OR ANY FOR THAT MATTER!!. THANKS TO DELTA AIRLINES I ALMOST MISSED MY ONLY SIBLINGS FUNERAL~~~ If I wasn't so determined to get home there would have been NO WAY they would have gotten me there... Let me back up... I first called delta to see about something called a grievance flight... HAAAA they were like "a what?" I asked "do you help people that have special circumstances that need to get home for a family members funeral?" The reply was "No we don't do that" Ok so, I booked a flight ON MY OWN... online as it was cheaper and less complicated than talking to someone at Delta! My flight was for Sunday evening around 7pm... it was lightly snowing,nothing bad and MOST flights were on time or delayed an hour or so... ok so no big deal... right? WRONG... every hour there was an announcement flight delayed half an hour, flight delayed an hour etc... ok so I am getting worried as time is going by and frustrated at the fact #1. They were making us wait as they kept delaying and no info and #2 I couldn't get any answer's as to whether they could switch me to another airline that was leaving to Nashville or ANYTHING!!!My fear was...delaying would turn to canceled !! I WAS IN TEARS and being ignored by DELTA STAFF under very stressful circumstances !!! So after WAITING we FINALLY got on the plane only to sit and wait and roast in that HOT plane... as we are waiting we hear an announcement... "Passengers we apologize but we can not continue our destination to Nashville tonight" NOT because of weather!!! because the pilot had gone over his hours!!! THEY DIDN'T KNOW THAT BEFORE WE GOT ON BOARD??? My fear had become REALITY... So, they get us off the plane after we have sat in what felt like a sauna!
We go inside to get bags and by that time it's past MIDNIGHT!! I call for my ride in tears and asked her to please help me... THAT was the WORST experience EVER... nothing has ever come close to that nightmare... it's not over yet!! SO now I go to find my bags... THEY are LOST already... So I go to the ticket counter and tell the delta agent "my bags are missing and my flight was canceled to Tn could you please help me get on the next flight out tomorrow?" He told me there are no flights tomorrow... I told him my situation and filled him in on the kind of night it had been and he said "your flight was canceled due to bad weather" I said "No my flight was canceled because my pilot's hours were up" So all the sudden he say's I have a 2:30 flight going out tomorrow... hmmm how did THAT happen? It popped out of nowhere!
So OF COURSE I took IT!He said he would somehow see that my bags make it there also!!! I was at the airport the next day, made the flight... arrived in Nashville. BAGS are no where to be found!!! I had no funeral clothes no nothing!!! I called the whole night trying to locate my bag... NO ONE could tell me where my bag was!!! I asked is it in NY or TN??? One would say NY and another TN...then one person said ma'am we don't know where your luggage is!!! Instead of focusing on my brother and my family I have to worry about my luggage and why Delta can not do one thing to help someone!! I stayed on the phone for HOURS calling supervisors of luggage area's ... I called everywhere to get NO WHERE!! First I was supposed to be in TN the day after my brother passed away,which was Sunday to help with arrangements etc... Delta DID NOTHING to assist me in ANY WAY!! The Staff was useless!!! RUDE and acted as though they were there to socialize NOT assist people!!The staff at the gate even had their both area roped off!! Why is that when they are standing at the booth for the people who need help...not sit and cut up with the other workers... That frustrated me... seeing how I was lost (had only been to that airport once and that was with someone) and I needed HELP!!I would like to see someone else act as calmly as I did in that kind of situation! I was in Tears thanks to Delta! They did nothing but cause me MORE grief! My luggage didn't show up until the 3rd day... clothes and contents inside were SOAKING WET so my stuff was useless to me anyway.
I did not use my return ticket from Delta because I did not want to have a horrible experience like that again!