Menu
Login
Early January 24th 2017 I received a very upsetting call from my mother stating my brother had passed away unexpectedly... first thing I had to do is GET A FLIGHT to get home as I live in NY and they live in TN. I immediately got on the internet and phone to get first available flight. Since Delta was the cheapest for such short notice I HAD to go with them... THEY WERE NO HELP IN BOOKING THIS FLIGHT NOR GETTING ME ON IT OR ANY FOR THAT MATTER!. THANKS TO DELTA AIRLINES I ALMOST MISSED MY ONLY SIBLINGS FUNERAL~~~ If I wasn't so determined to get home there would have been NO WAY they would have gotten me there... Let me back up... I first called delta to see about something called a grievance flight... HAAAA they were like "a what?" I asked "do you help people that have special circumstances that need to get home for a family members funeral?" The reply was "No we don't do that" Ok so, I booked a flight ON MY OWN... online as it was cheaper and less complicated than talking to someone at Delta! My flight was for Sunday evening around 7pm... it was lightly snowing,nothing bad and MOST flights were on time or delayed an hour or so... ok so no big deal... right? WRONG... every hour there was an announcement flight delayed half an hour, flight delayed an hour etc... ok so I am getting worried as time is going by and frustrated at the fact #1. They were making us wait as they kept delaying and no info and #2 I couldn't get any answer's as to whether they could switch me to another airline that was leaving to Nashville or ANYTHING!My fear was...delaying would turn to canceled ! I WAS IN TEARS and being ignored by DELTA STAFF under very stressful circumstances ! So after WAITING we FINALLY got on the plane only to sit and wait and roast in that HOT plane... as we are waiting we hear an announcement... "Passengers we apologize but we can not continue our destination to Nashville tonight" NOT because of weather! because the pilot had gone over his hours! THEY DIDN'T KNOW THAT BEFORE WE GOT ON BOARD? My fear had become REALITY... So, they get us off the plane after we have sat in what felt like a sauna!
We go inside to get bags and by that time it's past MIDNIGHT! I call for my ride in tears and asked her to please help me... THAT was the WORST experience EVER... nothing has ever come close to that nightmare... it's not over yet! SO now I go to find my bags... THEY are LOST already... So I go to the ticket counter and tell the delta agent "my bags are missing and my flight was canceled to Tn could you please help me get on the next flight out tomorrow?" He told me there are no flights tomorrow... I told him my situation and filled him in on the kind of night it had been and he said "your flight was canceled due to bad weather" I said "No my flight was canceled because my pilot's hours were up" So all the sudden he say's I have a 2:30 flight going out tomorrow... hmmm how did THAT happen? It popped out of nowhere!
So OF COURSE I took IT!He said he would somehow see that my bags make it there also! I was at the airport the next day, made the flight... arrived in Nashville. BAGS are no where to be found! I had no funeral clothes no nothing! I called the whole night trying to locate my bag... NO ONE could tell me where my bag was! I asked is it in NY or TN? One would say NY and another TN...then one person said ma'am we don't know where your luggage is! Instead of focusing on my brother and my family I have to worry about my luggage and why Delta can not do one thing to help someone! I stayed on the phone for HOURS calling supervisors of luggage area's ... I called everywhere to get NO WHERE! First I was supposed to be in TN the day after my brother passed away,which was Sunday to help with arrangements etc... Delta DID NOTHING to assist me in ANY WAY! The Staff was useless! RUDE and acted as though they were there to socialize NOT assist people!The staff at the gate even had their both area roped off! Why is that when they are standing at the booth for the people who need help...not sit and cut up with the other workers... That frustrated me... seeing how I was lost (had only been to that airport once and that was with someone) and I needed HELP!I would like to see someone else act as calmly as I did in that kind of situation! I was in Tears thanks to Delta! They did nothing but cause me MORE grief! My luggage didn't show up until the 3rd day... clothes and contents inside were SOAKING WET so my stuff was useless to me anyway.
I did not use my return ticket from Delta because I did not want to have a horrible experience like that again!
They "guarantee" that if the fare is found to be lower just after purchase that they will match it, short the admin fee. I called them with the delta.com fare and tracvelocity fare (110 less), the delta rep told me that the fare was not 'really' available, that the computer just had not updated. The next day, the fare was still advertised. I wrote an email to them, no reply. I wrote another email, and they rejected my complaint, and sited the small print. i wrote again, and the same reply came from delta. I will not be flying on this airline any longer- if a company claims a fare match, then they should stand by it. Delta is a shady company.
Bad things happen to bad people. ###
next time, go to the kiosk and get you ticket there, then you wont have any problems!
You have some nerve posting this letter and bashing me on mine based on a mistake from CPS.
Apology? I think not Minon... Sorry but we can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever...
An apology is a good way to have the last word.
If I'm a troll what are you RinkE.Dink ? No need to answer that ( it was a rhetorical question) and if you don't know what that means Mr. Webster can help. You obviously don't have the education or mental capability to give any sound answers calling people names. Have you looked in the mirror lately? And did you see a troll. LOL
troll? hardly Just the Cryptkeeper keeping tabs on my buddy here until he gets his headstone delivered ON Time by that lazy postman. HAHAHAHA! Sleep well heath2011...
You really need to follow your own advice you post on other people's complaints. You sound pretty arrogant on most of them. Try and be happy and listen to some relaxing music on You Tube without complaining. You will realize how much better you'll feel if you do that instead of being so mean like in many of your comments.
Trying to get something for nothing, Right. Hmmmmm.
Maybe you should focus on not complaining so much. You might live longer. Just a thought. Haven’t made up my mind if that’s a good idea or bad one.
Look on the bright side. At least they didn't lose the bags. ;)) Should have contacted their customer service dept. if you had a legitimate complaint and wanted a bag refund fee. Or were you expecting your plane tickets refunded as well ? I've used Delta many times in the past too. Funny I never had any problems. Very nice flight attendants. Maybe the luggage had to be re-checked again by security to keep all passengers safe. Need to see the cup as half-full sometimes. Better late than never.
My grandpa flew with Delta airlines 86 years without a complaint.
You didnt file a lost baggage claim with Delta Airlines?
Everyone has seen this. WWW.WhatTheAIRLINESdidToMe.com
Go read it. The airline industry is terrible. This is a new low.
I'm speechless.
35 mins before takeoff. ummm, no.
Very well written, indeed... However, addressing a letter to the CEO of a company is a total and utter waste of time. Mr. Anderson has more important things to do than read customer complaints. Regardless, I would feel inclined to offer you compensation in the form of a free trip. You're going to have a hard time getting money for your expenses, but I think a voucher good for a free flight would be in order. Good luck with this one.
In short... none. It's a tough one - supply and demand is what sets the fares and sometimes airlines have to offer "blow out fares" in the end to entice passengers to book. Usually it's the other way around though, and a passenger would never come and complain that they got a good deal. In the end there is very little you can do. Sorry :-(
you are the one that did the scam, you are not a buddy, but you bought a ticket. Get real, talk to the police and file a report if it is fraud. talk to a VP or manager. Don't call the President.
I flew out of the Atlanta terminal on the 25th of July. I bought my ticket on line on the 23rd of July. I received a confirmation number and had no problems boarding the airplane from Atlanta, nonstop to Stockholm Sweden. When I got to Sweden I was naturally Jet lagged and slept for a few days. Anyway, I went on line to check my account as Sweden can be expensive and to my surprise my Visa card was charged THREE (3) times for the same One-way flight. I have been trying to get this corrected on my account with no success. If anyone can give me any advise as to how to fix this problem I would greatly appreciate the information...
Sincerely,
disgruntle Delta passenger
I travel for work, and I agree DELTA does over book.. but I look foward to it, I always, always get a free voucher, drinks and dinner... I hate to say it .but the other Airlines just arent that much better. I never ever pack anythng valuable, I always carry it with me, or have it shipped before I get their.. I fly out from LAX.. u know the airport where the man went through screening, only to see an employee put his IPOD in his pocket..
Same thing happened in Pittsburgh to me...Stole my new electric ladies shaver...Too bad, they have a policy. Bunch of crap is right...I will never fly Delta again.
My experience with Delta air line staff yesterday (07/12/09) made me think why will Delta ever be allowed to monopolise some routeor even be the only none stop flight to Nigeria. Not only did I arrive at PHX airport at 9.30 am for 12.15 pm flight (Delta1032) which was supposed to be flight 56 and was changed to Delta 1032. On getting to the counter for an agent to attend to me the Lady Rose not only insisted that I take one pound wight off my flight I came to check in for my international flight. Which I did after she went to get her suppervisor whom she never got. The flight was shifted from 12.15 pm to 3.15 PM. Now I told her ok I have taken one pound off the bag what do we do since I will have to stay in PHX sky Habour airport from 9.30 am to 3.15 pm. that is about 6 hours waiting time to get to Atlanta to connect my flight to LOS airport. She just said the flight is late and the early one will be the one for 3.15 pm. In fact here is my problem with her and the obese man that she later went to fetch that was full of cigerratte smells and his finger nails were like that of a SWIN keeper, I mean a person working with swin in the dirt! True none of them said any word in a polite manner as a form of appology what I have to go thru for the next 6 hours waiting period at the airport. Even spending money I never burgetted at the airport at my own expense and without any body from Delta Airline to appreciate it by saying sorry. Even though the one pound would have made no difference but I was forced to take it out. The same will be true that it is Airline policy. wouldn't that be the same of my own policy to be at the airport on time and to board on time and to leave on time and arrive on time. So why will Delta not only violet their policy and also want me to keep my with them by taking one pound off my bag. Rose shame on you and your fatty man that later came to the counter after he could not have good breath come of him, stinky obese man with dirty finger nail at early hours of the morning, yet you are meant to be Delta ambassadors. shame on you Delat! Even when you guys tried to wicked by giving me all the back seats, what happened all the front seats had no passangers hurrayyyyyyy! No body like Delta so it was empty, I have to bring down three arm rest and sleeeeeepppppp, while you were standing on your feet smelling SMOKE!. Soon you will come to see me at the hospital for by-pass or angio beggin for one more month to live after your heart attack. Well My flight was ok except your mess and smell along with your delays both in PHX and ATL.
With secuity etc. you need a minimum of 1Hour arrival before departure. Do not blame the airline on this.
She was right (I was there). I feel sorry for them too (and I don't like kids).