Menu
Dellmont Customer Service Phone, Email, Contacts

Dellmont
reviews & complaints

www.dellmont.com
www.dellmont.com

Learn how the rating is calculated

1.7 41 Reviews

Dellmont Complaints Summary

7 Resolved
34 Unresolved
Our verdict: With Dellmont's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Verified
The authenticity of the customer service contact information for Dellmont has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Dellmont. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dellmont reviews & complaints 41

Sort by:

Newest Dellmont reviews & complaints

ComplaintsBoard
S
8:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Dellmont/telbo

I am a user of this service for over 7years now. But on the 9th of July my visa card was debited twice without initiating any transaction. ₩12, 489 and ₩14, 017. I contacted their customer service and lay a complain but on the 11th another debit was made ₩34, 767 without getting any service from them.
What the hell is going on? I need someone to give me answers. All emails sent are not replied.

Read full review of Dellmont
Hide full review
ComplaintsBoard
D
8:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Invoicing

We are customer of Freevoip 2 lines the payment goes automatically through our bank but we never receive invoices, please let us know how can we download invoices.
We are a company en we need to justified every costs .
we are spending a lot of time to intent to get access to invoices of we do something wrong but looking at your web is impossible to find something about invoicing.
Waiting for your comments.
Regards,

Read full review of Dellmont
Hide full review
ComplaintsBoard
K
6:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Unauthorised debit on my credit card

Sir,

I just noticed that Dellmont Luxembourg have been charging my credit card (HSBC credit card *****5346) as detailed below without any form of transaction with them:

2018 £
15-May - 9.29
31-May - 9.44
18-Jun - 9.58
23-Jun - 9.56
04-Aug - 9.64
05-Aug - 9.82
31-Aug - 9.66
16-Sep - 9.59
29-Sep - 9.62
10-Oct - 9.62
20-Oct - 9.63
05-Nov - 9.63
05-Nov - 9.67
20-Nov - 9.76
30-Dec - 9.88
31-Dec - 9.88
Total - 154.27

2019 £
24-Jan - 9.63
14-Feb - 9.78
19-Mar - 9.45
23-Apr - 9.63
19-May - 9.64
Total - 48.13

TOTAL - 202.4

I tried to contact the company using the phone number [protected]) on their website but it prompted that "this call is not authorised".

Kindly use your good office to review and investigate so as to enable get a refund for the £202.4 unauthorised charges on my credit card.

I can be reach via email ([protected]@gmail.com).

Best Regards

Kamardeen Usman-Dio (HSBC Card **********5346)

Read full review of Dellmont
Hide full review
ComplaintsBoard
E
9:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Unauthorized credit card

Hello,
There have been a number of transactions made onto my card for Dellmont payments. POS international purchase chq 10.45 Dellmont -----------6171 10th nov amount 126.17 Zambian Kwacha. POS international purchase chq -----------6171 10th nov amount 126.17 Zambian Kwacha. These are only a few recent examples of the lost list of transactions made. This has been going on since September along with unauthorized purchases from Ali express to an unknown address and unknown cell phone number. I have never bought anything from Ali express and all of these purchases happened after your company charged me when I have never ever had anything to do with your company. I would like for you to cancel all the purchases and refund my money. I have over 500 dollars of unauthorized money missing in total. I need to get to the bottom of why this has been happening without my notice and who or what is behind this as well as why your company is charging me. I can send you all the information you need.

Read full review of Dellmont
View 0 more photos
Hide full review
ComplaintsBoard
D
3:08 am EDT

Dellmont Lowrate voip

I using dellmont API build the system, I found some customer log in my system and transfer credit, 100 Euro / 10 = 10 Euro, click 10 times submit into the system, caused internet Jam and attack it, it will get extra credit, once dellmont system capture same second, same username, same amount, and return to API once, cause i loss a lot of money from 2018 Mar until August

Read full review of Dellmont
Hide full review
ComplaintsBoard
S
8:21 am EDT

Dellmont I'm a many years client and try to call your office @ +[protected] and no answer

Hi my name is Stanley Capriles Pin # 5819 VoipDiscount user name StanTheMan1 I also have VoipBuster/VoipConnect how can I reach you by phone for some affiliate question I see possibility to market VoipDiscount here in the Netherlands Antilles and need somebody in your customer support to help me with the setup. I called today SATURDAY and don't know if your customer support is of today. Is this the correct phone # +[protected] to reach you or is there another #. I would like to use my own Voip name on it to make it more personal with a (example) VoipCatibbean for the people on the various Islands in the Caribbean to identify with the name and feel more at home to use my/our Voip call service. I also want to discus some minor change in some call rates if possible with your people. I live in CURACAO (Netherlands Antilles) with agents in most of the Caribbean Islands. Example: Aruba, Curacao, Bonaire, St, Maarten etc etc. We are 5 hours behind your time. My phone # is "Curacao # [protected] & US # +[protected]. I already in the past applied for working with you with my own Voip... app for my customers. Thanking you in advance and awaiting your reply asap .
Regards
Stanley Capriles
Villa Park Lagunisol 22
CURACAO, Netherlands Antilles
[protected]@gmail.com
[protected]@arubariba.shop
+ [protected]
+ [protected] (US#)

Read full review of Dellmont
Hide full review
ComplaintsBoard
D
12:16 am EDT

Dellmont Voipstunt voip service

Some thief and disgronteled employee enabled SIP on account and gave information to relative or friend in Carreabean and all my 25 Euros were gone in a week.

Dellmont Sari does not even have email address to get customer service or complain, nor web form. Of course there is no phone or FAX. Just some PO Box address.

COmpany is dis honest. I would not buy VOIP Service from Dell Mont Sari. Doing business as 18 doifferent companies. What a thief

Read full review of Dellmont and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mustapha Mekki
, US
Jan 03, 2019 2:34 am EST

It seems impossible to reach you! Anyway, I last tried to call +[protected] from [protected] but it did not work: nothing happens at all, other than a message stating:Browser not supported
Your browser is not yet supported. Currently we only support Google Chrome and Mozilla Firefox. Please do something. Again, my PIN code is 7598.

ComplaintsBoard
N
10:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Credit card fraud (charged on my visa card without buying any plan/calling card

On 20 th feb'17(Today) morning my email recieved, says an amount of $25, $10, $10 and eur10.42 were charged to myvisa credit card issued by icici bank, india for the above amounts and immediately got the card blocked by the card issuer.But issuer says they do not undertake any responsibility nor can act on this due to their limitations in india.It is expected that the card holder either pursue the service provider and get the amount reversed by contacting them or by registering case against the service provider for the fraudulent deductions made for no service provided.I have no course left except complaining to the complaints board to make their modus operandi exposed and the company to track the cheater by their telephone or e mail address to report the matter to the concerned and initiate action in the interest of protecting their name and credibility.

Read full review of Dellmont and 1 comment
Hide full review
1 comment
Add a comment
A
A
AlertGuy
, US
Dec 15, 2018 3:20 pm EST

I ALSO HAVE RECEIVE
8 UNAUTHORIZED CHARGES
(4) $20.00 and (4) $22.99
OVER $400

(PENDING)
CHARGES TO MY
REGIONS BANK ACCOUNT
12/15/2018

Im in the phone with Regions now
to find any info about the transactions
AND ALSO REPORT MY CARS STOLEN!

The Regions phone Rep says Rregions cant stop a pending charge
I need to contact the Merchant who authorized the charge...

Regions gave me a working number for
CUBALLAMA T*CE
[protected]
You must find a good English speaking phone rep!

but the REBTEL number
[protected]
was not in service
and the REBTEL page has a
FALSE 1-800 number
[protected]
Its obvious they dont want to speak to anyone...

https://www.rebtel.com/en/legal-information/complaint-handling-process/

(FAKE INFO FROM THEIR WEBPAGE)
If you are unhappy with our efforts:
If you tell us that you are not satisfied with the complaint timeframes, its progress or the outcome or if you tell us your complaint ought to be treated as urgent, we will escalate your complaint internally.

We will never cancel your service only because you have contacted an external dispute resolution scheme. We can however suspend any account where fraudulent behaviour has been detected. You can read more about this is our Terms of Service.

Telecommunications Industry Ombudsman (TIO)
We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact.

You can contact the TIO as follows:

Phone: [protected]
Fax: [protected]
Online: http://www.tio.com.au/making-a-complaint
The services of the TIO are free of charge.

_______________________________
THANK YOU :)
†LORD JESUS†

FOR ALLOWING ME TO
GET MY MONEY BACK!

View 0 more photos
ComplaintsBoard
A
1:14 am EDT

Dellmont Cannot use the voip service for landlines in belgium, but I am charged!!!??!!!

I cannot use the services of
www.hotvoip.com

I do not understand why via another VOIP line I can have a certain Belgium landline number and have a conversation, while via hotvoip.com I have only a busy tone. For 2 days all the landline numbers in Belgium I have dialed via hotvoip.com have a busy tone ?! It is not the case with another VOIP provider. :-)

I was pleased with the VOIP services from other DELLMONT resellers, like 12voip.com, but I strongly advice : do not pay anything to hotvoip. com

I would like to know if it is possible to get the credit I still have at hotvoip.com and have it transferred to another reseller, like 12voip.com

Adrian

Read full review of Dellmont
Hide full review
ComplaintsBoard
P
5:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Refund

I have purchased online International Calling Cards for 10 Eur I didn't used any phone call and again 10 Eur debit from my account without any information and I could not log in Actionvoip it giving message that your User Name and password is wrong, Hence please return my 20 Eur to my bank account or solve the problem in 20 Eur I have not used single phone,

I have also complained before till date no reply,

Your swift response will be highly appreciated,

Regards, Panchal V.K.

Read full review of Dellmont and 1 comment
Hide full review
1 comment
Add a comment
H
H
how r u
, IN
Jan 13, 2016 8:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Sir i recharge my voip account rajvarma879 on 25 nov2015 by my visa card amount of 10euro my account no -[protected] ifsc code UTIB0000019 axis bank ltd, india, maharashtra, vasai(w) 401202.but now i am enable to use it because of some internet restriction on this ship so i request you please refund it back as early as possible.thank you !

ComplaintsBoard
M
3:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dellmont Lost payment

On 5.07.13 at 17.57 an amount of € 11.66 has been paid by KBC Bancontact/MisterCash to Voipbuster.com via Dellmont.
The amount was never received by Voipbuster. Dellmont customerservice say that they cannot find this payment.
I have official proof from my Bank-KBC Belgium-that the amount has been transferred to Dellmont. Since there is official proof of this transaction (which I sent to Dellmont) The Belgian bank says that in such a case the receiver of the money -Dellmont- is responsable for the loss and has to find out what happened.Dellmont does not react.
Rolf Meijer
[protected]@hotmail.com

Read full review of Dellmont and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Schwazma7
, AT
Jan 24, 2016 1:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Benutzername: Schwazma7, Passwort: anneliese1936

Sehr geehrte Damen und Herren.
Ich finde unter "Purchases" (jeweils vom 23.01.2016 mit Order [protected] und [protected]) zwei Credits zu € 10, -.*)
Jedoch Internetcalls (mit Freedays usw.) ist noch immer nicht aktiv!
Wie ist das zu reparieren?
Bitte um Ihre Hilfe und Ihre Nachricht an gu.bugstaller@gmail.com

*) Der zweite Credit (= Order [protected]) war ein verzweifelter Versuch weil der vorherige erste Credit nicht funktioniert hatte!

ComplaintsBoard
A
4:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Payment

I would like to know at which product corrispond this payment "www.dellmont.com/ask luxembourg lu n. 644528", because I don´t remember I did it and I need to check in order to inform my bank.

Thanks in advances for your prompt answer,
Best regards
Anna salerno

Read full review of Dellmont
Hide full review
ComplaintsBoard
S
11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont Deduction from the credit card

An amount of euro 10/- has been debited from my credit card towards my freecall credit on 02/02/2012, - credit card no. [protected], but its not credited to my freecall account for which
The amount has been debited. please rectify it and immediately credit my account or else I shall file
A complaint and seek damages from you for online fraud

Read full review of Dellmont
View 0 more photos
Hide full review
ComplaintsBoard
L
3:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont unauthorized charges

Ever since I bought one service from them on the 2 of January, they have been charging my visa everyday.On the 3 they charged 11.13$, the 4, 11.20$ once and 11.26$ a second time, the 5, 11.26$, the 6, 11.20$ and the 7, 11.26$. How can I stop them and get my money back.This can't go on . Thank you for a quick response. Maria Lopez

Read full review of Dellmont and 1 comment
Hide full review
1 comment
Add a comment
M
M
Muhammad Taariq
, US
Jan 17, 2017 7:12 am EST

eactly same as me. they've been charging me continuously from the 13th of January 2016 till 16th

ComplaintsBoard
D
5:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dellmont They will not stop taking payments from my credit card

I have never used the VOIP service from this company and have repeatedly asked that they stop taking payments from my credit card. I cannot stop the payments myself.

Read full review of Dellmont
Hide full review
ComplaintsBoard
B
2:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dellmont unjustified charges to bank account

Our account was fraudulently charged $14.57 and a $0.43 International Purchase Transaction Fee. One day later, a "purchase return" credit was issued in the amount of $14.59. None of these charges/credits were authorized to our account by us.

Read full review of Dellmont
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
9:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dellmont Unauthorized Charges

Client chez vous depuis plusieurs années, je ne sais plus maintenant recharger du crédit car il est impossible avec la même carte visa de pouvoir recharger du crédit.
Je viens d'être pourtant débité de 12, 19 euros du 28/07 et de 12, 19 euros du 19/08/...Comment se fait-il ?
[protected]@hotmail.com

Read full review of Dellmont
Update by bordel de merde
Sep 02, 2011 7:56 pm EDT

Je ne parviens plus a recharger et acheter du crédit...c'est clair non ? et c'est toujours depuis des années, avec la même carte Visa que je paye.Voir achats des 28 juillet et 19 août.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dellmont visa card charged wrongly

Dear Sir,
Today evening I received a sms stating that your Visa Card was used for 10.60 EURO at www.dellmont.com/ASK.
But I did not purchase anything with my visa card. Please help me.

Read full review of Dellmont and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
K
K
Khaledali
, EG
Dec 16, 2018 11:30 pm EST

I didn't purchase any thing online and my card was debited repeatedly for large amount.. I need an immediate solving

O
O
Oanh Ta
, US
Dec 19, 2015 10:00 am EST
Verified customer This comment was posted by a verified customer. Learn more

Please refund me. i did not by anything

T
T
tyo
, JP
Dec 24, 2011 3:00 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm going to post my complaint for other users information.
I just found out "www.dellmont.com/ask" on my visa credit card statement and I have no idea what these charges for, have no idea who they are. My statement shows they are charging me almost everyday; 12/12=2775 yen, 12/13, =659 yen, 12/14=2654 yen, 12/17=2653yen, 12/18=2653yen, 12/19=2668yen, 12/20=2676yen, 12/21=2673 yen. These charges are unauthorized and I'm going to report to my card company to file a claim. I'm in Japan so whatever the charges converted in yen, it is approx. $33 each time they charges. Is there any way to contact them to find out what's going on? And/or request them to investigate these charges that they placed on my card.

J
J
Jagjit Karwal
pennington, AU
Oct 09, 2012 4:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I subscribed on fring for monthly subscription here in Australia. But later I came to know that my country not covered in this plan. I wrote number of times on fring support and sent many emails to stop deduction and close my account. I did not get any reply. Fring is continuously ripping me off by deducting money from my credit card. My email is wwk65@ymail.com
Jagjit Karwal

M
M
martha covarrubias
Oklahoma City, US
Dec 24, 2011 5:47 pm EST

hello my name is martha covarrubias im really uncomfortable because i made a purchase of $2.09 & they charged my debit card a purchase of $50.00 i need yall to contact me a.s.a.p so you can return my money back.

ComplaintsBoard
N
9:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dellmont Poor phone Connection

When we are conversing, via the telephone, (lnternet Calls.com) the phone is garbled and breaking up.
We have had a lot of difficulty trying to find who to address our complaints to.
N. Whiteoak

Read full review of Dellmont
Update by N. Whiteoak
Dec 07, 2012 1:44 pm EST

Dear Sir,
Friday the 30 November our computer was broken and so it went for repairs. When we got this back Monday 3rd December we found that the icon for the Desk Top was missing and so we have not got Internetcalls any more. We have been trying to get in touch to have our account reinstated as we have 16 euros credit still with you.
We would ask you to put this matter right as soon as possible, Please, as we are without Long distance calls.
For your information our Email is dotnorm @gmail.com our telephone number, which may be different to when we first used your service, is [protected], our account for payment to www.Delmont.COM/ASK Luxembourg is through Cajamar Bank, COMARES, SPAIN.
Would you please treat this as URGENT,
ln anticipation, Dorothy Whiteoak.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
8:30 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dellmont - Amount deducted from my visa card

hi I received a letter today 26.2.2011 by dellmont.com/ASK LU, where the phone has been deducting the amount of 25.60 Eur on the use of Visa card belonging to me note that I did not used today. Note that I have used a week ago. So please let me know about this amount deducted from my account and thank you. Mohammed A Al dahan Visa card. No . [protected] Tell No > +[protected]

Read full review of Dellmont and 45 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Dellmont customer service

Phone number

+352 20 992 536

Website

www.dellmont.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Dellmont?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dellmont Customer Service. Initial Dellmont complaints should be directed to their team directly. You can find contact details for Dellmont above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dellmont. Discuss the issues you have had with Dellmont and work with their customer service team to find a resolution.