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1.6 13 Reviews

Younkers Complaints Summary

2 Resolved
11 Unresolved
Our verdict: With Younkers's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Younkers reviews & complaints 13

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4:28 pm EDT

Younkers service

I was at Younkers- Westroads mall, Omaha, NE on Memorial Day. The associate was not at the desk so I have to look around and saw her talking somewhere else to someone. When I asked whether she can assist me she grabbed my things from my hand in rude way and billed me when I asked if there is any additional discount she was extremely rude telling me that I don't understand and called me an idiot. When I told this to the manager the manager told me that I am rude and called the security and said I can't be in the store. For what? I don't how these kind of people are there in customer service and no wonder the stores are closing. Shame on the sales associate and shame on the manager!

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8:57 pm EDT
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Younkers unethical professionalism

I went to Yonkers on 3/17/18 in the evening with my father's credit card. I asked the sales associate working at the Lancome base about my eyebrows. I told her what I liked and that I was looking for something different. I loved the way her eyebrows were looking and asked what she did. It looked like she knew what she was doing and that it took a lot of time. She didn't specify. I kept asking questions because I wanted mine to look just as good as hers. They looked beautiful. She kept looking at me weird and said she liked what I was doing with mine. I'm an amateur. I told her that I only used one product that included the gel. Anyways I decided to buy some Lancome lip gloss because I still didn't know what I was doing with my eyebrows. I came home and got on Facebook and viewed a video that showed me that I needed like 3-5 different utensils to get your eyebrows as perfect as the sales associate I was talking to at YONKERS (AMES IA NORTH GRAND MALL). A sales associate is always looking for commission pay, especially at Younkers. As many questions as I asked her I just don't know why she wasn't interested in educating me on eyebrow makeup and getting money. I had my dads credit card. I said that several times to ensure her that I was interested. I had 60$ to spend. I've attached a video with what seems like the proper way to style your eyebrows. The aftermath looked just like the sales associates at Younkers. I know that Lancome has the perfect shade for my skin tone. I was also looking at the other different brands that Younkers carried, but at each station was only referred to "one utensil" to do my eyebrows. I'm upset that I didn't get the knowledgeable service that professionals are supposed to give.

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10:52 am EST
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Younkers your return policy

I purchased items from Marquette, Michigan store on 11/24/17. While several of the items were Christmas gifts 3 items were for a birthday gift for June 2018. I specifically asked if they could be returned at a later date. I was told absolutely fine. 2 days later the news aired the story the store was closing in January of 2018. The next day I went there to get a refund in case the items that were a gift didn't fit. They refused and said they could not take any returns. They told me to go to another open store. I did that last week on 3/3/18 in Green Bay Wisconsin. They told me they could not take back any closed store merchandise. I am extremely upset by this. I paid $16.19 item [protected], $13.19 item [protected], & $15.98 item [protected]. I want my money back as I did everything I was told to do.

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Is Younkers legit?

Our verdict: Complaints Board rates Younkers highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 15% resolution rate for complaints about Younkers raises questions. Diligently reviewing Younkers's client feedback and resolution practices is recommended for those considering Younkers's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Younkers earns 87% level of Trustworthiness

Excellent Trust Notice: Younkers near-perfect at 87% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Younkers. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for younkers.com can be seen as a positive aspect for Younkers as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Younkers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Younkers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Younkers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Younkers's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 15% of 0 complaints being resolved.
  • Younkers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The younkers.com may offer a niche product or service that is only of interest to a smaller audience.
  • Younkers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Younkers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:09 am EST
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Younkers order items cancelled

I placed an order online for 16 items and within a four day time frame they cancelled over half of my items purchased due to unforeseen issues. I am only receiving 5 items I purchased out of 16 items. They cancelled 11 things I ordered. This is beyond frustrating and irritated that I cannot get the purchase items. I would rather shop online elsewhere to ensure I will receive the items I think I have purchased and not have to play a guessing game on which items I will actually be able to receive. If it says I purchased items and order was confirmed then to get ready for shipment then I should get the entire order I placed, not less than one third of the items. Extremely frustrating and disappointing to say the least.

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5:46 pm EDT
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Younkers problem obtaining refund from online purchase

i placed an order on 9/7/17 (#[protected]) for 2 mattress pads, 2 comforters, 4 towels and 2 sheet sets. They were to be delivered to my sons in California. My sons called me to tell me they had received the comforters but nothing else, I looked at the tracking and found that the towels were supposed to be included with one of the comforters--they were not and the other items were being returned to sender for a bad address. Funny that 2 of the packages were delivered to the exact same address no problem. I called right away and explained what was happening, the women on the phone said they would resend the missing and returned items. I then received a call a few days later stating they were not going to resend since the items could not be expedited and they were afraid they would just be returned again. At that time I placed a new order with this person for the 2 mattress pads, 4 towels and 2 sheet sets--and paid for them again, this time having them sent to my home in Michigan and I would then send them via Fed Ex out to California (so much for the free shipping). Since that time the two mattress pads from the original order have been returned to your facility in W Jefferson Ohio, the 4 towels were never sent and the two sheet sets appear to be lost somewhere in Atlanta Georgia.
However I still have not received my refund. I have made several calls to Younkers regarding this mess, twice I have been told that I would receive a call back from a manger or supervisor, no one has called. I have spent additional money shipping the new items, I am paying interest on my Younkers card for the original purchase and have been dealing with this for over 6 weeks. I am extremely frustrated that I can not get a refund to my card from the original purchase and I am very disappointed in the lack of customer service.

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5:04 pm EDT
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Younkers online order

Ordering item and then getting charged half the price of item just to ship it, then I get some lady who says 'why don't you think you need to pay that shipping' that's absolutely rediculous, I'm gonna contact the bbb why should anyone pay half the cost of an item that doesn't weigh anything to be shipped, someone needs to credit that shipping other retailers either have promo codes for free shipping, or over it to their card holders, or its not nearly as high. I mean come on 10.95 for a 20.00 something item, it's rediculous. Younkers has been on a downward slice for years, and I think this made my vote to no longer shop from their stores or online. Not even Kohls charges that much for shipping, nor does Walmart or target. And my target shipping is free with use of my red card.

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3:30 pm EST

Younkers Poor customer service/being ignored at register

Today, December 16, 2016 I was trying to make a purchase at the Marshfield, WI younkers store. it was between the times of 10am-12 noon. I was at the registers near the back of the store. Please check your cameras. I was in a black coat with a baby in a stroller. I was waiting in line and was second in line behind a lady, that transaction was taking a long time when she was done I placed my items on the counter and the lady working the register just left. No eye contact, no explaination that she had to do something else she just left so I had to gather my items and I moved to the other register next to me. I was then behind another lady that wasn't waiting as long as I was. When she was finished I was about to put my items on the counter and that this lady (a different one) just left my register and went to the one behind her which a different lady was working at. Once again no eye contact, no explaination, she just left my line when it was my turn. I was furious, I felt like I was invisible. I had my one year old daughter with me in her stroller and no one can see me. It was so rude and disrespectful. Then yet another cashier then sees me and tells me to come to the other side. She was still working with a customer so I was waiting between the two lines on that side of the counter. When the first person was finished then the lady told me to go back to the other side again and then she could help me. She did start to help me but kept bouncing back and forth with another customer. it took so long to finish up. Once dealing with the cashier she was very nice and polite but your store's policy and bouncing around at the registers is not acceptable if they can't tell you that they need to move, but they should take who was in line first not who figured out the game of musical registers. I felt so unimportant and little. I loved shopping at this store but after today I don't recommend this store to anyone.

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4:42 pm EDT

Younkers Certegy

Check was declined. Called company and reason was high risk. Was told they would do a vi request and i should wait 10 minutes, write a different check and try it again. Should of known better, it was the sameer old thing. Called again which in itself is a real headache getting through to a live person, which meant going through everything a second time. So i have to wonder if they actually take any info, since she could not pull up the previous info. Plenty of funds in the acct. And when i asked them to call the bank i was told that was not there job (Go figure). Needless to say the manager at younkers was less than helpful. I walked out without the clothes and younkers lost out on a rather significant sale. Company's need to hire a reliable and honest service, and certegy definitely is costing them business.

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Wine Is Good
Wine Is Good
, US
Aug 17, 2016 5:36 pm EDT

No. You need to get with the times and get a debit card.

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4:06 am EDT

Younkers Return

I have purchased some jewelry from Younkers website and some items were missing. I contacted customer service and they said that some of the items were not in stock. So then I asked them to refund my money and they said that they don't do refunds.
Then I told them that I'm ready to return everything I received and they promised to contact me back later with the decision.
When they finally contacted me they said that they also don't accept returns. I asked them what am I supposed to do and they had nothing to tell.
Terrible company!

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7:46 am EDT
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Younkers Any furniture, or mattresses under $599

When purchasing furniture, or lower priced mattresses from Younker's, a $15.00 fee will be added to pick the item up at their store. That $15.00 fee is never mentioned in the ads, or on the price tags or signs. Numerous items are advertised at specific prices with no physical way for a consumer to get the item at those prices. Consumers either have to pay $90.00 for delivery - which is an understandable fee for a service over and above the actual purchase - or a $15.00 fee to pick it up in the store. For example; a chair, which could fit in the back of most SUVs, is advertised at $347.00. Consumers who are easily able to pick the chair up, themselves, in an attempt to save the $90.00 delivery fee, will be charged $15.00 to do so, making the actual cost of the chair $362.00. Again - that extra fee is never mentioned in any ad, on any sign, or on any tag. There is no way to actually get the chair for the advertised price of $347.00.

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2:07 pm EDT

Younkers Policy

I signed up for account assure in case of job loss. Back in May 2014, my husband lost his job for about 7 months. Within that 7 months, I made 2 payments late. When I called account assure to see if I could get credit for my late fees (they say they will waive the entire account)not only did they say that they couldn't do that but even if she could, it would have had to been me that lost my job! So apparently in the world that this Account Assure lives in, husbands and wives do not share their income! Absolutely ridiculous! I would NEVER recommend this and will tell everyone I know absolutely in no way, shape, or form to agree to it! Poor service at it's finest!

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7:37 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Younkers late fee

My name is Vickie Adams I have been an EXCELLENT long time Younkers Credit Cardholder for over 15 years and was employed with Younkers for over 5 years at one time. So you know I truly love shopping at Younkers. But for the last few months i had a zero balance i made some purchases but returned the items. bringing my balance back down to what i thought was a zero balance. the next month i made some purchases i now know I have a balance on my card. I get my bill the other day and i have a late fee. needless to say im a little shocked. i call your customer service she goes over the billing statements with me and although i didnt have a copy of the statments she insisted I still had a balance after my returns. This was truly an honest mistake on my part. I requested a credit of the late fee, which i have never done before. She denied the request. Under the circumstances and my longevity with the company and todays economy i could not understand the denial. I relcutancly had her CLOSE my account. ITS REALLY DISHEARTING AND SAD THAT YOU WOULD CHOOSE TO LOOSE A GOOD CUSTOMER OVER $29.00.
YOUNKERS I WILL MISS YOU!

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Marilyn Morrow-Fawcett
Thunder Bay, CA
Mar 17, 2011 5:59 pm EDT
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do not have a credit card as yet - only used forms given to me in the store, in Duluth, Minnesota. I live in Canada and shop there every few months. I DID NOT give you a change of address for my account/or credit card? Cannot phone customers service # on back of credit cards as dont have one! Marilyn Morrow-Fawcett

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Kelsey_help
Muscatine, US
Mar 17, 2011 9:05 pm EDT

The customer credit service number is: [protected]

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2:49 pm EDT
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Younkers Credit Card Gouging

My son was shopping at a Younkers dept. store in Michigan and signed up for a credit card. He used the card to receive discount on his first purchase. A few months later a phone call comes him telling him he owes over 100 dollars for his purchase. He stated that he has never received a statement or the credit card and when they checked the address it was wrong. The rep told him she would adjust the statement and send a new one with only his original purchase on it. That statement had the wrong postal code on it so it was already pasted due when he recieved it. He phoned and was told to pay it right away. A postal money was sent along with the postal code correction and now he is being hounded for late fees which are now around 70 or more dollars. How do you deal with these crooks?

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cliff5867
, US
Sep 04, 2016 3:32 pm EDT

I am done shopping at Younkers in Des Moines. The store is a rip off. You can't return or exchange an item without the original receipt. Even with tags and item in the bag. what a rip off.

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Tjbullet
Polk City, US
Jun 04, 2014 8:13 pm EDT
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I am a little frustrated-went to pay my bill online and couldn't pay it past their eastern time. I called to make a payment and they charged me $15.00 extra dollars for paying over the phone. Very frustrated because I do not live close to a youners store to go make a payment. Kind of frustrated because they are charging me to make my payment on the day it is due I would like to try to contact someone-anyone have any suggestions?

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P PETERSEN
Des Moines, US
Nov 20, 2011 12:14 am EST

I WANT TO COMMENT ON A CLERK AT THE JORDON CREEK YOUNKERS IN DES MOINES, IOWA. MY MOTHER AND I WERE SHOPPING THERE AND AT CHECK-OUT THE CLERK RUSHED THROUGH EVERYTHING DESPITE OUR TELLING HER SEVERAL TIMES THAT SHE WAS RINGING THE DISCOUNTS ANDTHE PRICE WRONG ON A PAIR OF DENIM JEANS. WE WENT OVER THE RECEIPT AND SURE ENOUGH SHE HAD OVERCHARGED US BY 14.00. WHEN WE RETURNED TO THE "SERVICE DESK" WE WERE GREETED BY ANOTHER CLERK NAMED HOLLY. (THANKFULLY OUR ORIGINAL CLERK WAS TIED UP WITH ANOTHER CUSTOMER) HOLLY WAS PLEASANT, KNOWLEDGEABLE AND IMMEDIATELY CORRECTED AND EXPLAINED EVERYTHING TO US ON THE RECEIPT. SHE IS THE REASON I WILL RETURN TO YOUNKERS. THREE CLERKS THAT WE WERE UNFORTUNATE ENOUGH TO COME IN CONTACT WITH PRIOR TO HOLLY IS THE REASON I WONDER WHY I EVER SHOP AT YOUNKERS. HOLLY IS TRULY AN ASSET TO YOUR COMPANY. SHE SHOULD BE COMMENDED FOR HER 'ABOVE AND BEYOND' BEHAVIOR!

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Rosemary Sullivlan
Lansing, US
Aug 16, 2011 2:19 am EDT

I do not want to issue a complaint. I want to praise a store clerk at the YOUNKER'S Store in the Lansing Mall in Lansing Michigan.. Last Saturday, I went to the Jewelry Department and could find no one to help me. A clerk, Paula, who used to be in the Jewelry Department, but now in Lingerie willingly came and helped me purchase a gold-chain. Because she previously worked in the Jewelry Department, she was very knowledgeable and more than willing to assist me. Paula knew a lot about the Jewelry Department, and I also know this from previous interactions with her in that department. I know she's been an employee at Younkers for a long time, as I shop there often and have seen her there many times. I'm grateful for the assistance that Paula gave me. Also, while Pauls was assisting me, no one, who ever was supposed to be working in that department, showed up. Paula is a wonderful asset to your organization. Please add this to her personnel file, and please notify me that this has been done. THANK YOU - Rosemary Sullivan-Lansing, Michigan.

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Dawn Balthazor
Black Creek, US
Aug 02, 2011 2:09 am EDT

I actually do not have a complaint...I want to tell you that the Appleton Younkers has the BEST manager named Glenda and some another is Pat in jewelry. I shop at younkers alot and they are wonderful...so helpful and kind. The ladies in the perfume are wonderful also. The other area's with wonderful employee's would be bedding, men's wear, handbags. They are fabulous...so kind and always nice. I do most of my shopping at Younker's in Appleton and because of these wonderful employees...I will continue and share this with everyone that I know...Black Creek, Wis.

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