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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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2:49 pm EST

Dell poor service incompetent techs

What a crock! First a customer service person sells me a new printer, when I really wanted ink. Then when the printer arrives it doesn't have the necessary features. I return that printer and suffer more than ten hours of technical help time trying to make the old printer work properly again.

Techs drop my call, they don't call back as promised. I forced to pay for help like its a black mail racket. I feel that the company is incompetent to handle the service issues customers present.

I hope that manufacturers of computers become more responsible for hiring enough people to solve problems without hours of wait time.

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,
Nov 28, 2008 5:15 pm EST

this whole system of computer scams suck

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7:24 am EST
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Dell bad customer service

Upon my return from the Middle East, I bought a new Dell Computer and printer. Later, I ordered four computer ink cartridges from Dell and paid almost $100 for them. Several months later when I needed to replace an empty cartridge, I discovered that two of the ink cartridges contained no ink whatsoever.

October 31, 2008: I called Dell to have the defective cartridges replaced and was told I had to buy two new ink cartridges and was told that Customer Service would credit my charge card for the defective / empty ones.

When my call was finally transferred to Customer Service, I was told, Sorry, our replacement policy for product defects is good for only 21 days after the original purchase.

I asked to speak to a Manager and was placed on hold in excess of one hour. I finally gave up.

Dells quality control and Customer Service is extremely ineffective and very, very poor. I expected better of Dell.

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Johntkr
Bethesda, US
May 24, 2009 11:45 pm EDT

I tried to cancel my XPS Desktop order within 24 hrs. and Dell refused to cancel my order. I complained to the Better Business Bureau. If every person who has been wronged by Dell complains to the Better Business Bureau, more is likely to be done about it. Here is the link to file a complain about Dell:

www.bbb.org
Dell may charge a 15% restocking fee plus shipping for orders you try to cancel.

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Peter
,
Nov 20, 2008 5:06 pm EST

In reply to your aticle, on the 5th November 2008, I ordered a Dell Studio 17 laptop and case total price 650GBP. On Monday the 10th November I received a call from the account manager (lets call him Mohammed) who dealt with my sale telling me that the laptop was on it's way and the couier would be in touch, when I checked my order status on the Dell website it said my estimated delivery date was the 24th November.

I called Mohammed on th 17th of November only to get through to his voice mail, I left a message for him to call me regarding my order, I did not get a call back. So I emailed him, still no reply.

Today (20th November) I get an automated email from Dell telling me my order has been put back until the 2nd December due to a shortage of parts.

So, this morning, I spent almost two hours trying to speak to someone in an Indian call centre to ask why my order had been put back, I was passed from reception to reception I spoke to six different people who did not seem interested in my call and just kept quoting my extended delivery date.

I even left Mohammed three voice mails, I was told he will take between four and six hours to reply, thirteen hours later still no reply.

When I asked if I can cancel my order the person I spoke to said I would have to speak to the person that took my order (Mohammed), guess what, they put me through to his voice mail.
By this time I was so angry, I asked to be put through to a manager in the UK, I was told this is not possible, I asked to speak to a manager in the call centre, I was told none were available.

So Dell have had my 650GBP since the 5th November and I have no laptop.

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2:31 pm EDT
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Dell useless warranty

Warranty has been useless for me... Beware that battery warranty is only 1 year, despite purchasing 3 yr warranty. Customer service waits for warranty to elapse before they return complaint calls. Computer keys failed within 2 months, battery within 4 months, they have not yet replaced item stating that machines are only replaced within the first month. 3 xps dell computers in my family, all three developed problems in the first few months. I do not recommend to buy Dell Laptops.

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kcpd2050
Kasnas City, US
Mar 09, 2010 6:41 pm EST

I have a dell xps 1640 laptop. Just over a year old. The battery will not charge and the computer gives an "ac adapter not recognized" . I purchased a brand new Dell adapter for my laptop only to get the same message. So I basically have a laptop that is not portable. It will work when plugged into the wall. This is all over the internet. 1000 of customers have the same problem. My laptop is on a 3 year warranty so I sent an email to Dell. I got an automated response that they are working on the problem however they have never got back to me. I'm not looking forward to calling Dell because I'm anticipating a lot of useless questions from a tech that knows less about computers than me. Dell knows they are putting out a defective item but continue to do it which I feel is criminal.

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12:02 pm EDT
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Dell customer service sucks

I purchased a Dell Inspiron desktop. I couldn't get a monitor to work with it and chatted to support people online who informed me that they could "definitely" help, then after half an hour or so said it was outside their "service domain." They gave me an 800 number, which I called, waited for a rep, was disconnected. Spoke to a rep, who took down my details and put me on hold, when I was once again disconnected. As the rep didn't call me back, I tried to call him back, but none of the other reps could connect me to him. A new rep took down my details from scratch (after being rather rude). Then he informed me that I had the wrong number and gave me another number. I called another 800 number that this rep gave me. Then I spend 1.5 hours on the phone with another rep who was unable to solve my problems. The rep told me on several occasions to go online so he could remotely connect to my computer. This was dumb advice as my monitor would not even work, so how was I meant to connect to the web-site he gave me. I explained this to him. After several more minutes of him figuring out how to solve the problem, he gave me the same advice! Arghhhhhhhhhhhhh. Dell may have nice advertising, but their customer support sucks. I will never purchase a Dell again.

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8:37 am EDT

Dell dell returns policies and people

I have bought 5 or 6 computers from Dell over the past 15 years or so. Generally thought they were competent people and that the products were a good value. Until now.

My 3 and a half year old Dell Dimension 8400 had the hard drive fail. Called Dell. They figured out what I needed and sent it - but it was the wrong kind of drive. I had to order another one and wait for delivery. I was unable to use my computer for nearly a month before getting it up and running again. (There were also major problems with their supplied 'recovery' disks.)

In the meantime - their process for returning the hard drive that THEY sent that was wrong was needlessly complicated. They failed to do what they said they would do and now won't refund the cost to me nor accept the return at all. Their policies won't allow them - said the 'customer service' person.

I will NEVER buy another product from them. I will NEVER recommend them to family or friends.

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Mindee
Thief River Falls, US
Jan 29, 2009 10:06 pm EST

Dell is by far the WORST Company to work with or deal with. Their customer service (if that is what you could call it) is HORRIBLE! If you aren’t on hold then you are being transferred from person to person none of which you could understand. No one seems competent enough to answer even the simplest of questions. When initially ordering the system the lady spoke so fast that when it arrived we some how had much more installed on the computer and more upgrades than we had wanted or than we had ordered. This in turn turned our bill from a little over seven hundred dollars to double that. When trying to rectify this situation we were told that it was too late to change it as we had already received it. Since then this company has been nothing but a hassle. We have paid this system off almost two times due to their interest and other fees and adjustments. Not to mention the fact that these computers are slow pieces of junk! If you are someone who is looking to buy a computer and are reading this save yourself the time and hassle and go to a local store where you can see and trust what you are purchasing! I guarantee that the system will be much better and you wont be paying out of your a** for a piece of junk! Not to mention you will save yourself a lot of headache and hassle without having to deal with their incompetent workers such as a Mr. Brian Tyler, who seems to be so dissatisfied with life that he unfortunately takes it out on customers. Not to mention calling you at your place of employment daily and harassing you! To make this already long story short Dell is by far the worst company, with the worst products, worst 'customer service', and I hope that by writing this that we have saved someone like us a lot of hassle! DONT BUY FROM DELL!

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S
8:05 am EDT

Dell bad business

I ordered a Dell Laptop and a wireless mouse. Dell sent out the wireless mouse right away. I got my laptop about 6 weeks later. The laptop didn't do what it was suppose to do. I sent the laptop and the mouse back. They gave me credit for the laptop but would not give me credit for the mouse. Now without the laptop I didn;t need a wireless mouse. Dell said I ordered it I had to pay for it, because I had the mouse to long. Well my thoughts are i didn't need them to drop ship the mouse with out the laptop, but they did. So I have refused to pay for the mouse or to do business with Dell every again. I have a Dell desk top and have enjoyed it. But I refuse to do business with a company to practise bad business practices. Dell is a big Company I can't believe I got treated this way.

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william dewalt
Louisburg, US
May 27, 2009 8:31 am EDT

Dell, Inc and the world class customer service they still fail to deliver to you the consumer

This weekend, May 23, 2009, I went to www.dell.com and purchased my wife a new Studio 15” laptop. The total after all of the specials for the holiday came to 1948.00 less shipping and handling which I charged to my Dell Preferred account. By the time my wife finally decided on all of the specifications of the computer I felt good that she purchased a robust machine to fit her needs.

Memorial Day, May 25, 2009, I receive a phone call from Dell Customer Support (ironic name for what they actually do) and was informed that my original order had been cancelled in full because I failed to call Dell Financial and approve the amount being charged to my account. This phone call was due to a newly implemented security measure to protect my Dell Preferred account from fraudulent charges, which tells me recently Dell has received a large number of charge backs. To correct this, the analyst who called me offered to re-submit my order and would transfer me to Dell Financial services, and would also reduce the overall charge on the unit to 1780.00 less shipping and taxes. So I agreed to this and spoke with Dell Financial to approve the amount of 1780.00 less shipping and taxes.

Today due to my misplaced trust in large organizations I checked to make sure I was being charged the appropriate amount I agreed to. When I went to my account page I found that I was not being charged the amount I had agreed to, but instead the amount of the first order which I was told had been cancelled entirely. While at work I began my ordeal of talking to outsourced customer service and Dell financial representatives who keep telling me that in less than 24 hours on a holiday weekend my unit had already been put into production and could not be cancelled. This was of course after talking for nearly 7 hours to 27 different people 5 of which were managers. The story changed from one person to the next from the first order was what I would be charged to all my orders were cancelled and no money was charged to me. The only way I could get to resolve this was to reject the shipment and wait 31 days for the amount to be refunded in which time of course I would have one payment due, or they could ship me in the next 7-10 days the form to open a fraud investigation into their own company. The latter seemed ridiculous since the unit would arrive and have to be rejected in this time also.
I just found it a hard pill to swallow that in a company the size of Dell I couldn’t find one person that could fix the price I was being charged in error to satisfy a customer who has spent a lot of money for a home user and upcoming IT professional. I did take it upon myself to find the company directory, so for everyone looking for it try www.jigsaw.com and do a search of Dell. I called myself and left messages for Peter Botelho, Vice President of Credit [protected]) and I think his assistant along with Eric Sommer, Director of Finance Dell Relationship Services [protected]). If need be I will start calling all of Dells Vice Presidents and move to their C level executives until someone fixes the charge on my account or cancels it so I can finally move to Apple, who would have fixed this issue in one phone call.

I also filed my complaints with the Better Business Bureau and the Texas State Attorney’s office over the fact that Dell can protect me from fraudulent charges while in turn making fraudulent charges to my account. Looking at it why would I worry about someone unknown person charging items on my account when the company itself will make sure I pay for items I had not purchased or approved. I also wonder being an IT professional how secure my information with Dell REALLY is if they can make such a large mistake and not take ownership to correct it. I would be willing to bet that any novice hacker out there could within a week email me with my own information they got from Dell with little to no problem at all. My decision to go Mac has now been solidified and may as an individual pose no problem to Dell, but looking through the web I have found thousands and hundreds of posts from people just like me who no longer want to be a customer of a company with such horrendous business practices and tactics.
Just for you to enjoy check some of these links out:

www.jigsaw.com (don’t listen to support call the people who can fix your stuff)

http://www.computergripes.com/Dell.html

http://tech.blorge.com/Structure:%20/2008/05/27/consumers-finally-vindicated-dell-charged-with-fraud-bad-business/

http://www.youtube.com/watch?v=szeNXCHrwTg (interesting video wouldn’t need these folks if you truly delivered a great product)

http://www.businessweek.com/technology/content/aug2005/tc20050825_2021.htm

http://www.dellhell.net/

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8:02 am EDT

Dell soldused computer for new

I purchased a New Dell Inspiron 1721 from Aarons (appox 236.00 mo. for 12 months) in Febuary 2008. I got the computer home, wrong charger and files on the computer from Oct 1977. A movie was in the drive. I went back to the store and the manager refused to refund my money (he has since been fired), refused to give credit for used and refused to give me a new computer in the box).
I have honored the contract with promises monthly for them to either give me some kind of credit or replace the computer.Now I have 2 1/2 payments at 230.00 before it is paid off. I have had problems with it from day one and I am very unhappy that a Company would cheat the public like this. I have honored my agreement and everymonth, I take them at their word that they will fix this problem, but they never do. I will never reccomend this company, nor will I purchase another thing from them. If there is a class action for this deceptive trade, I want to show my computer and records as evidence.

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10:49 am EDT
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Dell do not buy dell computers

I bought a Dell computer in April of 2008. Shortly there after I encountered many problems with the machine. The fan was making an awful noise. I called Dell and they promptly came out to my place of business and replaced the fan.

Two weeks later this new fan started making the same noise. They came out and replced the fan AND the motherboard. A week later the new fan started making noise. Noises that sounded like a drill from the dentist - loud! I had to lock the laptop in the bathroom while I met with customers!

In the midst of all of this, my computer stopped hybernating and the only way it would shut down is to hold the power button down. I called again and at this point (they tried to resolve the hybernating problem and was told they couldn't fix it), to my insistance, said that they would replace the lemon computer that I have. This was at the end of AUGUST.

I was promised many times that this new computer would be received the first few days in September. Then I was told the 8th of September, then 2-3 Business days more times then I can count. I have been given a 'special' number to call but no one has ever given me a call back when I have called.

I got a call sometimes, and then, nothing for over a week's time. I was given an order # and then was told it was canceled because of how long it has been. I got a new order number [protected] and when I called their automated number said it was already delivered... December of 2004!

This special extension I was given, I was told if you call that number that someone calls you back within "1-2 hours" but like I said previously, to date, I have never received a call back.

I run a business and also take classes at a local University. And this doesn't account for any personal time that I use my laptop for. All I have ever asked from Dell is a computer that works. I have repeatedly been promised this replacement computer and constantly been lied to. They already have my money so I have no recourse in which to get what was promised to me and what was covered under warantee.

I called Dell on 10/1 to find out the status since my promised call of 9/30 never happened. I was on the phone for 2 hours, transfered 5 times and, after talking with a supervisor was HUNG UP ON. (This is not a new phenomenon, I have been hung up on 4 or 5 times now since this process started...I just now started to keep record of it.)

After a complaint to the BBB, the next night I had an email and voice mail on my home phone from an "Arun" at a new extension. I left a voice mail.

I received a call back 10/3 at my business where Arun proceeded to tell me that I would get my computer whenever it shipped. That is EXACTLY what I have been told since this process started! I was first promised a new computer at the end of AUGUST and it is now October! He was rude and told me that I could not speak to anyone else, not a supervisor.

I was told that it was scheduled to ship on September 29th. The parts are backordered and he doesn't know when they will come in! And this is their resolution center? I have NEVER in my life had such a horrible customer service experience.

The hours (I roughly counted them up, well over 30 hours worth) I have spent on trying to get a working computer could have easily paid for a replacement computer. Dell's employee Arun, who is supposedly a "Executive Support Resolver" told me nothing more then the lies I have been told up until this point by other Dell agents.

It is now October 14th, I have NO working computer and no one has contacted me since from Dell. They have my money and I have a computer that is nothing more then a paperweight at this point.

Please, do yourself a HUGE favor and countless hours of agony... buy a Toshiba, buy a HP, buy a Gateway... whatever, just don't buy a Dell.

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tomcork
Hattiesburg, US
Mar 23, 2009 8:29 pm EDT

Dell is dishonest and considering the economy they should not be able to fleece us this way! I've found a movement against Dell on several sites. The best site is getsatisfaction.com because I think so many are outrage about a design flaw in a Dell laptop component that there may be some type of class action.

When enough people learn that they spent $$$ and bought new Dell products to replace components Dell KNEW had 'serious design flaws'... Dell will be required to notify affected customers and do a recall. I'm sure it will make significant news as the number of systems Dell has implemented this dirty trick on is very large!

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10:25 am EDT
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Dell fraud and scam

What a disappointment. My dell battery now needs to be completely replaced after a mere 13 months of service. Even worse, the battery stopped providing reliable power without being plugged in only a couple months in to owning my computer. It'll now cost me about $150 to replace this piece of crap with another one just like it. If actually want a halfway DECENT batter, it's going to run me $300.

To anyone thinking about purchasing a middle-of-the-road model Dell laptop, I'd advise you to do your research on what batter you're getting and insist it come with a proven performer that won't crap out after a year like mine did.

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Sidney van kerckhove
, US
Mar 30, 2016 1:10 pm EDT

Dell inspiron 1750, same thing, broken only months after warranty! I 'm shure it's a scam

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vegan4life
DDO, CA
Apr 16, 2011 10:08 pm EDT
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Dell is running a battery scam and it's too bad. My Dell was an awesome computer until the msg popped up telling me to go to dell and buy a new battery. Now it doesn't hold a charge, and I'm looking to buy a new laptop. I tried buying a new battery but it only lasted 2 weeks and the same thing happened. Never again a Dell. |They got greedy and tried to get an extra 100$ out of all their clients. Now they're losing out on the 1000$ I'm about to spend.

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Brad-the-hungerer
, US
Dec 22, 2010 8:10 am EST

I've had my laptop for just over 4 months and my battery suddenly went to the gutter. It had been working just fine managing to power my laptop for about 2 hours and then one day a message popped up saying I needed to buy a new battery from Dell. The life of the battery instantly dropped to about 15 minutes and now will not charge over 23%. My mom has had her Dell laptop for 4 to 5 years and it has never had a problem like this, perhaps she bought her laptop early enough she missed the scam.

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VickiC
Virginia Beach, US
May 19, 2010 6:35 am EDT
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I recently bought a Dell Mini 1012 and now I'm worried that I bought a piece of garbage! Just waiting for the battery to die!

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tiredofdellbs
Fairfield, US
Feb 12, 2009 8:44 pm EST

I have an Inspiron and the same occured with me (within 3 months after purchase, the battery wouldn't hold a charge). I could have called but I've had enough experience with Dell customer service to know what a nightmare it would be so I just plug it into the wall every time I use it. What a shame. I once swore by Dell but their customer service has really gone to the dogs. I'll never purchase anything from them again.

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effue
Asbury Park, US
Feb 01, 2009 10:09 am EST

I have two dells and the same thing happened to both computers. 13 months and both batteries went dead and then a funny thing happened all of a sudden one of the laptop batteries started working normal fro 2 months ... perfectly normal. Batteries don't fix themselves when they go bad they go bad and that's it. The only thing I had done to the computer was run a registry repair wizard due to I was having some problems with the computer and all was good. that is until restored my hard drive last night and now all of a sudden after the battery working normal again the battery is amazingly bad ... this is ### ! Dell is running a scam and should be sued for fraud!

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11:53 am EDT
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Dell terrible experience

Dell has ruined my twin granddaughters 10th birthday. Ordered 2 computers on 8/24 with anticipated 9/8 delivery date. One computer arrived on 9/6 and the second is on terminal backorder. Meanwhile they have collected the monies for both!

My daughter's entire household are MACs and now I know why. It would be nice if customer care/service understood why they are called that. Perhaps they should rename themselves to Dell Care!

Do Not Purchase Dell Computers.

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Gary
,
Oct 20, 2008 4:00 pm EDT

Dell was found guilty on May 27, 2008 of fraud, false advertising, deceptive business practices and abusive debt collection practices in a case brought by the New York attorney general.
The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls.

Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found. The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found.

Dell and affiliate Dell Financial Services also advertised special no-interest financing, but denied almost everyone those terms. It often sold customers products without informing them that they didn't qualify for the special financing terms and then charged them interest rates as high as 30 percent, the court said.

Dell and DFS also often incorrectly billed people for cancelled orders and for accounts they didn't authorize. The companies then harassed the people for payment, using illegal billing and collection practices, the court said.

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3:11 pm EDT
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Dell bad service

I purchased a laptop computer and financed it through a business account with Dell Financial Services. In July 2008, I decided to pay off the remaining balance and attempted to make a payment on the DFS web site. However, I could not log on which I found out later DFS still had my old phone number and email address which I had changed with them months earlier.

I had to make a couple of phone calls to have the information on their web site updated so I could log on and make the final payment.

I was not able to log on after a period of 2 � 3 weeks. In the meantime, DFS charged me a late fee and began calling me several times a day.

The major complaint I have is when I answer the calls from [protected], no one was on the other end of the call. Then search this number on the internet and found out it was Dell and many people were complaining. So I called the DFS number on my statement and paid off the balance on the phone with checking account information.

After I paid off the balance, the [protected] number called me again the next day and again no one was one the other end of the call even after I waited for a few minutes. So I hung up and called the number back. The person who answered the call could not find my account. I did not have the account number but I did have all the other information. He recommended I all Customer Service.

After an hour later talking to 5 different people and insisting that my account be closed and to have DFS stop calling, my problem was solved.

Dell waived the late charge fee and thepay by phone fee.

However, I wasted about 4 hours of my time over a 3 week period.

I have purchased Dell computers for many years and as an IT consultant, recommend Dell to my clients.

However, after this experience with DFS, I plan to buy my next computer from HP or someone other company.

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3:32 am EDT
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Dell rip off

I made an internet request for a personal computer to be built for me in December 2007, I also opened up a line of credit due to the great promotion of a year to pay without interest. The order was placed the 5th of December and after waiting 2 weeks I attempted to track what happened to my computer. After much going back and forth, they said they would send out another but by then I was not happy with how I was being treated as a future customer.

I called them back to cancel but was told it was already sent out. They then told me to accept it and send it back, I knew I was not going to do this so when DHL showed up at my door over a week later I refused the package. Approximately a month later I received a bill for the computer, I write and I phone and they are telling me they do not have the computer. I tell them that is not my problem for I did not accept the computer.

I never received anything in regards to my dispute in writing after writing them. Not until speaking with representatives do I hear about the computer being missing. Which is not my problem.

Now I have debt collectors calling me at work and on my cell regarding this fathom debt. They will not listen, Dell will not listen, What can I do? It is showing on my credit report and it is just not fair!

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Tom
, US
Dec 09, 2008 9:09 am EST

I am being charged an outrageous interest rate of 30% apr. When I signed up for the "Dell prefered account" the ripp-off interest rate was never disclosed. I have request a lower interest rate from DFS and was told by their reps that my interest rate would be reduced down to a normal rate. But as usual DFS reps lie through their teeth and I am still being RAPED by DFS and their outrageously high interest rate (no matter how good a customer I am or have been for the past four years!)

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Ernst
, US
Jan 08, 2009 2:15 pm EST

I recently purchased two items from Dell online, a DLP projector and a XPS laptop. The purchases were made separately, but both appeared at the same time on my Dell bill that was mailed to me. The laptop had a no interest for 12 months promotion, whereas I'd would not have to pay interest at all if I paid it off completely before the promotional expiration date. A minimum monthly payment still would apply for the laptop. The projector had no such promotion and would require immediate payment in full to avoid a finance charge.

My plan was to pay the full balance that was due on the projector and to pay the minimum required payment towards the laptop. My worry was that they'd credit the payment towards the laptop first, then what was leftover towards the projector. After reading a note under the Finance Charge Summary section of the bill, I was sure all would go fine. It stated' PAYMENTS ARE APPLIED FIRST TO MINIMUM REQUIRED PAYMENTS WITH EXCESS TO CREDIT PLANS IN ORDER OF PROMOTION EXPIRATION DATE.

There actually is a column that lists the Promotional Expiration Dates of the different plan types. The projector (REGULAR LOAN) was not a promotion and it did not have an entry in the PED column. The laptop had a date approximately 12 months out. In my logical-thinking mind, I assumed that after both minimum payments were credited, the rest of my payment would go towards the projector and it would be fully paid for.

I scheduled an electronic payment and it was credited to my account. Unfortunately, my worst fears were realized, the excess payment was credited to the laptop, THE ACCOUNT WITH 12 MOS NO INT. Needless to say, I was fuming. I immediately got on the phone to India to straighten it out. I was assured that it would be resolved and my payment re-credited to the correct plans.

What really upsets me is how incompetent companies can be. Do they pull these kind of stunts on purpose? I'm starting to think so. With the order in which they credited the plans on this last bill, I would've had to COMPLETELY PAY OFF BOTH PLANS to avoid a finance charge. So much for 12 MONTHS NO INTEREST.

Don't assume they're not ripping you off.

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davisdev
Oklahoma City, US
May 16, 2013 3:33 pm EDT
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My point is Dell (DFS) reported inaccurate information. A charge-off means the balance was written off and never recovered. This is not the case. They got their money.

05/16/2013 - Dell rebutted my complaint to the Better Business Bureau with false information regarding payments. I responded by rejecting their response and included several pages of documentation refuting their claims.

Stay tuned...

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davisdev
Oklahoma City, US
May 07, 2013 11:18 am EDT
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Dell refuses to remove derogatory information from my credit report, even after my paycheck was garnished for $800 per month for four months and paid in full (via judgment) on April 27, 2012.

All three credit reporting agencies show an unpaid balance of $2713 owed to Dell, which they incorrectly reported as a charge off that was written off. For example, the Experian report reads, Status: Account charged off. $2, 713 written off.

This is not an outstanding debt! I paid Dell back every penny owed, via garnishment, plus attorney fees, and they refuse to honor my repeated requested to remove this damaging information from my credit reports.

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Rocky8
St. Louis, US
Dec 19, 2009 1:02 pm EST

I am soooo happy I came across this posting! My initial goal was to pay off the promotional amount to avoid the interest. DUH! After reading this posting, I realize that it makes much more sense for the larger payment to apply to the non-promo item. I reviewed my statements and from May until now (Dec 09) the balance on my non promo item has decreased by a whopping $36! The minimum payment is about $19 for both items now. I will be callling them to straighten this out and re-apply correctly - Thanks again for the insight!

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Stacy Greer
Arlington, US
Sep 23, 2009 12:36 am EDT

I too am being raped by Dell. They are rude and unhelpful as well. I have 3 other CCs that actually LOWERED my interest rate by at least 10% and one of those was AmEx which we all know is the devil of CCs. So if AmEx can lower my APR by God Dell should be able to. I want to just stop paying them and let them screw themselves although I would lose huge as far as my credit goes. Ugh. My balance actually has increased over the past 2 months even with payments made on time. I'mnot sure what is going on but no one seems to be able to help me or care.

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antidell
, US
Sep 22, 2009 9:08 am EDT

They'll do absolutely anything to make a buck or save a buck. They hired, for security at their plants, the same company that was in charge of airline screening where the 9/11 hijackers got on their flights.

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Dell_Sucks
, US
Sep 22, 2009 8:48 am EDT

Dell Financial Services make their profit through bait and switch schemes.
While DFS was auto debiting my checking account at $100.00 a month they were at the same time charging a $35.50 late fee! The executives in cooperation with Dell have no morals. They have already lost millions in class action law suites. Which only makes a small dent in the huge profits they make with their schemes to rob people of their money. Jesse James was more honest than Dell and DFS, at least Jesse wore a mask and you knew what was coming. What is sad, is that no one will ever do anything about these people. It will continue because there are too many people willing to just pay up and move on. I caught them before they actually received any money from me. I paid off the principal and they have been bawling ever since for their con money, but they will never get it. Keep the calls coming Dell, that's what I live for. Each time the phone rings that cost them another dime somewhere. Ok, sorry, I'll snap out of it. Dell sucks.

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3:44 pm EDT

Dell email fraud

One month ago I contacted at&t to pay my cable bill, which was delinquent due to my hospitalization. I then tried to access my yahoo email account. Not only were all past emails deleted but my contact list and notepad were empty. The next day, everyone on my mailing list received an email signed by me, requesting that money be sent to Nigeria for me to return home. There were several people who actually thought the letter was legitimate. I have needed to establish a new account, but have been unable to receive emails, retrieve any of the lost data. NO RESPONSE FROM EITHER YAHOO OR AT&T. System Restore, searches haven't helped. Can anyone suggest a possible solution?

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harry micheal
,
Sep 05, 2008 6:55 am EDT

i need a laptop i need your help in getting it and i cant afford it if you can help me i will be very grateful .

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3:37 pm EDT
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Dell annoying calls every da

The Dell Computer Corporation Company is calling my home, everyday, including Saturdays and Sundays. The calls start at 9:00 am and end before 9:00 pm. I find it very annoying and I am surprise at why this is happening as I am listed on the Do Not Call List. Can anybody do something about these harassing calls to my home? Please make them stop.

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Ms.Stansell
, US
Dec 13, 2010 7:24 pm EST

Had a Dell printer and it does not work it won't print, scan, or copy called over the weekend and spoke to a real nice tech person and today on 12/13/2010. Called spoke to a unprofessional person who she gave me a hard time on the phone at 8 am told me she couldn't replace it and that is my problem. Called back at 9 am he told me that is was under warrenty and that will be getting a replacement was suppost to be getting an e-mail confirmation and did not get one.Would not buy anything from Dell again their products are the worst than ever.

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Consumerohio
,
Aug 26, 2008 4:59 pm EDT

Yes call them asap and log a complaint about harrassing phone calls from them and thier affiliates. Threaten them that you will call the FCC and your Attorney General. The DO NOT CALL LIST is a joke and from what I have read it is owned by the Civic Developement Group who are in fact behind all of the NON PROFIT scams across the US. I am a former telemarketer and I am telling you to call them and demand to be removed from their contact list.

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9:25 pm EDT

Dell scam and cheating

Purchased a Dell Vostro 1700 with embedded Verizon Broadband card. Wonderful computer, absolutely the WORST activation directions I have ever seen. I received a plastic bag with a CD in it, this was my activation instructions. The CD has PDF files of Verizon's service agreements, and T & C's, big help. I called Verizon to activate the card, as Dell will only activate the card Monday - Friday normal business hours! (are you kidding me, in this day and age?) and I did not receive the computer until I got home from work. Well, Verizon gave me a card number and told me to wait 1 hour and then service would be activated. Five hours later and 7 phone calls, and I am told only Dell can activate the cards embedded in the system. I call Dell back on Monday morning, and they say I have to call Verizon. This circular issue happened 3 more times (and 300 automated phone prompts later) and then I am finally told by someone at Dell that only Dell can issue the broadband number. I have to get the old number "erased". I call Verizon, get that taken care of, and get a new number. All is well, it is working. A day later, I try to use the broadband card and the service will not activate because the "old" number is in the activation and that is no longer working. I would not recommend the embedded broadband, buy a card and stick it in yourself. No hassles, no run-arounds. Very unhappy, who has 10 extra hours to mess with this @#$%.

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6:56 am EDT

Dell sony camera

I ordered a Sony Cybershot Camera DSCS 750. It was sent defective. I spent 4 1/2 hours on the telephone with Dell people-half of the time being held on hold. In the end I was told that they will not replace the camera. It was defective when sent and they will do NOTHING about it. DO NOT DEAL WITH DELL--you will be totally frustrated and may be stuck with a product that does not work.

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GENCOMarketplace.com
Pittsburgh, US
Oct 20, 2010 3:17 pm EDT

Sorry to hear you had such a hard time with Dell.

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2:30 pm EDT
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Dell never buy from them

I am still receiving calls from Dell Finance group asking for someone named "Marleen". I have now received 14 calls and spoken to six different people. I have told each of them that they have the wrong number, yet they continue to call. They have apologized and said they will remove my number from the list, this hasn't happened. If I tell them once they have the wrong number when they call from [protected] they call back next time trying to restrict the caller ID information using *67. I will now never buy another Dell computer for my business. I will very soon post this complaint in my local news paper.

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Jim K
, US
Mar 16, 2011 11:27 am EDT

My wife sends a payment of $200 monthly to DELL FINANCE. However, the payment required is $50 a month. We get calls daily from Dell Finance harrassing us about a delinquent payments, daily. How is this possible?

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Looking to start Class action suit
, US
May 31, 2011 6:29 pm EDT

Dell had in 18 months charged us $585 in financial charges on a computer of $965 . Check dates on checks sent out and there was 10 days or more from the record date at Dell, so it looks like Dell was holding check payments back, so they could put in late charges of $35 a wack. Pay on line and there was a $10 fee for that too. Is there any class actions on Dell Finance or State investigations? Dell computers are OK, but Dell finance is a Scam and I would never ever recommend using Dell Finance again.

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dellsucks
cherokee, US
Oct 25, 2009 8:36 am EDT

I know this is a old post, but if I found it others will...This is how dell finance operates. They go thru the phone book listings looking for anybody with the persons last name and calls them. And they will call you 10 times a day, even after they say you will be removed from their list.

Dell finance is border line criminal. There is a solution for anybody in this situation that dell does not want you to know about. According to the fair debt collections act that is law, you need to ask for their mailing address. Then you mail them a statement to stop calling your number. By law, they have to stop calling you. Make sure you send it to them certified with signature required. make copies of what you send to them.

If they call you anymore, then you goto the website of the government and file a complaint against them. They have to stop all calls if you send them the letter. Heck, according to the law, the person that owes them the money can also send them a letter and they have to stop calling them also.

But let it be known that dell finance is border line criminal, they will lie to you. I used to deal with them, thankfully not anymore. Because of dell finance, I do not and will not buy anything from dell in the future. Something I think dell needs to pay attention to. The company they are doing business with for financing is chasing customers away.

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11:45 pm EDT

Dell defective computer

Defective Computers, What Customer Service, California CLASS ACTION LAWSUIT ANYONE? In our great Golden State, we the consumers that spend our hard earned money should not have to tolerate the injustices suffered at the hands of Dell Computers. Dell, Take your hands out of our pockets and off our hard earned money. If you have suffered a loss after purchase of one of Dell's Computers, you are not alone. The only way to stop this continuous assault on our intelligence and our pockets is to stop them. CLASS ACTION LAWSUIT!

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Brian
Portland, US
Feb 09, 2009 8:36 am EST

Yes please blame dell for your lack of computer knowledge. If you bought hp, acer you would do the same thing. LEARN COMPUTERS BEFORE YOU BUY stop scamming Dell

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9:06 am EDT

Dell gray-market sales

Buyer beware of Dell’s unscrupulous sales on the “gray market” of computers with no serial numbers! I bought a Dell NL-25 laptop (for $1799) from a reputable store-- the then-Price Club-- in 1992, in good faith, believing it to be backed by Dell. When the laptop needed repair (on of the lid hinges and attached wiring began to disintegrate), I contacted Dell, and was willing to pay for the repairs myself. It was then that I found out that the laptop had no factory serial number and Dell informed me that, yes, Dell does sell some products without serial numbers, etc. In a Catch-22 situation, they said that they could no nothing to help without a serial number, suggesting that I seek redress from the seller instead. By then, unfortunately, Price Club had merged with Costco, and the latter felt no obligation whatsoever either. I was surprised by Dell’s lack of responsibility and indifference to customer problems caused by Dell business practices. I know the statute of limitations is long past, but I wonder if Dell still engages in the same deceptive practices. I have certainly never again bought a Dell product and have advised others not to do so.

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3:54 am EDT
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Dell the worst company ever

I just wanted to say that I will never ever purchase from Dell again. They have no regard whatsoever with customer service and their tech support overseas is absolutely horrible. I own a laptop that I spent over two thousand dollars on 13 months ago. I purchased every upgraded warranty that I could get my hands on to protect it and give me peace of mind. Ten days ago it stopped working completely. They replaced every single component of the computer and it still does not work. The system is flawed and is dead yet they refuse to replace it. Instead, they want to keep running diagnostic tests and sending more parts. Since they have replaced every single component on it and we have spent no less than 20 hours on the phone with them, what more can they do at this point? They have an obligation to me to replace they defective product but they do not. I am now looking at legal action I can take. I urge you all to please consider another manufacturer for computers. Dell is not what they used to be. They care nothing about their customers and they outsource their technical support overseas to save a buck. They do not care that they are angering all their customers in doing this. Please consider another manufacturer unless you want to deal with problems that Dell obviously does not care about.

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GoldOpals Opals
Karcultaby, AU
Jun 26, 2011 10:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am writing to express an alternate view of Dell. I bought a laptop from Dell 3 years ago. About 6 months after I got it, the charger stopped working. I called Dell and they sent a new charger to me, without me having to send back the old one. Personally, I have only had good experiences with Dell. My laptop is still going strong.

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Varun dutta
, IN
Jun 26, 2011 10:34 am EDT

I bought a dell streak 5 on month of february 2011. From last one month my ear piece is not working. I have did spent more than 3 hours in international calls but no guidence from dell tecnical support team. No idea how it will get repaired.

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corporateboy
London, CA
Mar 27, 2011 10:47 pm EDT

If you expect excellent customer service then DO NOT buy a Dell.

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corporateboy
London, CA
Mar 27, 2011 10:45 pm EDT

Dell is the worst company I have ever dealt with in my life. The customer service is the worst! I've had nothing but problems with them from day one. I get more computer support from my internet provider than I do from Dell. I get so mad and frustrated because there is nothing I can do about it. I've logged complaint after complaint and I get nothing in return. I've had screaming matches with the customer service agents on numerous occasions. I can't stress this enough.. If you are expecting good customer support then DO NOT BUY A DELL! I wish I could stand on a mountain top and scream this to the world..

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S.Taylor
Ocoee, US
Jun 17, 2010 7:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I strongly agree! I will never ever ever buy a Dell Computer again. Their customer service is horrible! I purchased a 4 year warranty for my laptop. My laptop continually over heats. I had the repair people come to my house on different occasions but they didn't fix it. The overheating cause my hard drive to crash, it's so hot you don't want to touch it. The customer service people say that I have to pay for memory retrieval even though the over heating, defective hard drive cause the memory loss! These people need to get a clue. They insist that I have to pay. Horrible horrible service. I do not recommend them to anyone.

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johnnyd43
, US
Feb 11, 2010 5:37 pm EST

I am on the phone with Dell now trying to get a manual or at least a quick set-up document. My laptop arrived today with neither. They told me that because they are "green, " they don't send them out anymore. Translated: it cost too much.

They told me that I can go online and download the quick set-up... only 66 pages. So, let me get this right. Dell is green, but the customer can download and print the manuals at home or office. I just told the agent that I'll just send the laptop back. He then proceeded to tell me how I can send the laptop back. Is this a great company or what?

NEVER DELL AGAIN!

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stressed aussie
Melbourne Metro Area, AU
Feb 11, 2010 1:25 am EST

I am in Australia and have had the same experiences, DEll is disgusting and incompetent.
I am still waiting for my delivery after being given 3 different delivery days and no show!
The courier says they need an email from Dell to release my laptop...now after reading all these complaints I am worried the bloody lap top will be a dud anyway! I can't get them to release it from the warehouse ...why I don't know! and yes I have been hung up on and lied to on all occasions...I have been in tears on the phone and really distressed and no one gives a ###...I ordered my lap top as I am going away and gave them plenty of time it is now two weeks after the estimated time and I am an hour from the warehouse where my goods are and they won't release them! help ...how can they do this type of thing...someone has to legaly deal with this [censored]ful mob...imagine old people ordering off the net and being treated like this...how distressing for them...someone do something.

NO ONE BUY FROM DELL..EVER BE WARNED!

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sas0128
Fort Worth, US
Dec 04, 2009 2:31 am EST

Everything everybody has mentioned up above has happened to me. Dell is the greed of todays world! They stick it to you because they know they can. I cant mention how many times i get hung up on after waiting on the phone for an hour to get a supervisor. This company seems like they are running a scam and they are a major computer company. It unbelievable.
I had an lemon that was a dell inspirion saved my money for a year just to get this Laptop and it literally falls apart. They gave me the run around until the warrant was almost out. this went on for almost a year then they replaced it with a refurbished Studio 1555. Well guess what? this one is just as ### and oh know i dont have a warranty to cover anything. So thanks Dell for taking a poor students hard earned money he has saved for a year and giving him the shaft with a piece of ### computer.
I am determined to find a legal way to pursue this. I don't live far from austin texas, so I am going to go picket out front of there office if anyone would care to join or help start some kind of petition. If you are as angry as I am you can email me at stewsuthcliff@hotmail.com. I need some signatures.

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cb
Yorktown, US
Nov 24, 2009 2:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree, I called yesterday to ask a question and get some information about a
network information cardd for my dell computer. I got nowhere because each time I
opened my mouth, support wanted me to pay $49.00 for a service warranty. I told them I do not want to purchase anything .
Customer service reps. do not understand English. I asked to speak with a manager, thinking I would get someone that spoke English, WRONG!
I will never buy another Dell Computer, or recommend anyone else buy your products.

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Bob Kersing
Toledo, US
Oct 07, 2009 5:15 pm EDT

I hate DELL ... they are the worst company ever... especially if you get stuck in their India support center... they won't connect you to their Texas office.
The sent a refurbished laptop that was all scratched up that locks up every 10 minutes.

I HATE DELL... I have they declare bankruptcy soon.

Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
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Business Solutions and Services

  1. Enterprise Solutions
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International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
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  3. Industry Benchmarks and Comparisons
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