I had boiled hot water to make tea, as I tilted the kettle to pour hot water into my cup it suddenly went lose from the handle and the glass shattered and went everywhere along with a puddle of hot water on the 15th of March 2026. I would like a refund. I went back to Alberton Makro on the 22nd of March 2026 and I was told that my warranty has expired whilst I bought the kettle on the 29th of December 2024 and I couldn't find any attending stuff from Defy.
Stock code of the kettle is [protected]
Desired outcome: I would like a refund.
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