Defy Appliances / Defy South Africa

I purchase a NEW Defy double door unit in February 2014. Round about September 2014 the deep freeze side did not freeze properly. A Defy Service technicain was sent out and he confirmed that there is a internal leak. The fridge was taken back and a supposedly new fridge again was deilivered. Unfortanately, the fridge side of the unit did not get up to temparature. Temperature inside fridge was taken every day and it ranged between 9 - 12 degrees. Again a service call was lodged and the same guy came over in October 2014 and after he filled it with gas gave a report and left. Again a NEW UNIT with no gas. The temperature then came down and after a month it started to go up again. The panel at the back of the fridge was also condensating and freezing up. The beginning of 2015 a service call was made again.and he came out again. This time he did not fill the fridge with gas as i said that i had enough. this unit is going back and i want a new unit. After numerous phone calls, explaining my frustration my and every time a unit gets delivered, my food has to stand outdside for 7 hours for the new unit to get to temperature before i can pack the goods back. Again a new fridge was to be delivered and Defy in Springfield, Durban, promised and confirmed that every time it is a new unit that gets delivered. Well, the 3rd unit was going to get delivered from Game, Richards Bay and they, Game, actually phoned me and said the unit was dented . See photos attached. So defy send a new fridge directly from durban on friday 16 January 2015. This is not a new unit. The deep freeze compartment at the back was repaired and was not even prepaired properly. See photos attached. I have opened a can of worms within Defy where they lie and instead of giving you a new fridge back give you other peoples repaired fridges back If my unit was over the guarantee period and they repaired my unit, i would pay for it. When it falls within the gaurantee period they must either give you a new unit back depending on the time when the fridge was bought. In this case it was 8 months into the gaurantee. I believe the period is 2 years. I insisted on a new unit and this was promised. I specifically told them i do not want a repaired fridge as it was a NEW fridge 10 months ago. If it was 2 years old, it is a total diferent story. Defy is not worth the name anymore, they must change their name because it is not the same. They do not compensate for your time and the food that you have lost. They suggested to give me a voucher to buy another unit. Why should i go through that. This unit is not for sale at the same price anymore and i will never get the same size fridge from any other make for the price that i paid nearly a year ago. Please look at the photos attached. I do not think that i am wrong in saying that they give you other peoples repaired bad fridges back. I have proof of it. I am also going to send this to Carte Blance. This is very bad customer service from DEfy and i as a consumer have my rights.

On 18 April 2013 I went to Furniture City, Witbank to buy the normal Microwave oven and was advised by sales person by the name of Rose that they had a special on the Defy 34L microwave with grill for a more reasonable price than what I was willing to pay. But there was no stock available and because the promotion started on same day she said they should receive stock the following day and promised to call when stock arrives. After phoning numerous times and getting only empty promises I decided to go back to the store on 23 April 2013 to follow up with the manager by name of Bronwyn Brown, who said she will contact the warehouse immediately and then contact me with feedback about when stock should arrive, after hearing absolutely nothing from her I went back yet again today, 27 April 2013, where the salesperson Themba said they don't have stock whatsoever and after phoning Bronwyn the salesperson informed us her advise is to take the Demo unit on the floor for the full price of the product, which we accept unknowingly that the product was faulty. I am sick and tired of empty promises and very poor service if you can call it service. I also bought a bed from the store and had the same issue with stock, this is RIDICULOUS! I want this problem resolved, what happened to customer service?

The paint on the inside of my fridge is coming off . We bought the fridge in september 2009 and is still brand new. This is unacceptable. Is there anything you can do for me?

I have a Defy fridge which I bought 3 years ago, In August 2009 the fridge section started not cooling, while the freezer section was working ok. On 6 August 2009 I logged a call with Defy Apliances to have a technician come and adress the problem:(Fridge part not getting cold). The techician attended to the problem and charged R16.52 (for new Drier) + R3210 ( for gas) + 348.13 (Labour) on 6 August 2009. All in all I paid R655.10 (Job Card No.597362). The fridge was functioning for about 2 months and the same problem started again. I called Defy again as this was still within the 3 months guarantee of the repairs done. I was given a refference number 1321611 for the call. I had indicated to the call center person that I need to get a loan fridge when they pick-up my fridge as my fridge was full of meat in the freezer section which is working fine. I was told that the Service Manager will call me to arrange to pick up the fridge, and the issue of the loan fridge. I have been waiting for feedback since.

This is most dissapointing because I paid R655.10 for repairs which only lasted me 2 months, and despite my communication to have the fridge fixed again, I have been ignored!

My oven was bought by the builder it is 2 years old. I accidently bumped the oven door with a glass lid - the lid did not break, but the glass in the oven door shattered. I called Defy and was told by a technician the the glass shattered because it is safety glass. He refused to discuss the possibility that there may be a fault in the door since it is very unusual for an oven door to break that easily. He put the phone down when I challenged him. I have tried calling a manager at Defy without success.