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Debonairs Pizza reviews first appeared on Complaints Board on Jan 30, 2009. The latest review No delivery on two occasions was posted on Sep 23, 2021. The latest complaint order was resolved on Sep 29, 2014. Debonairs Pizza has an average consumer rating of 1 stars from 204 reviews. Debonairs Pizza has resolved 5 complaints.

Debonairs Pizza Customer Service Contacts

PO Box 2884, Halfway House
Midrand
South Africa - 1685

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Debonairs Pizza Complaints & Reviews, Page 2

Debonairs Pizzaworst service ever

i ordered a pizza for my mom at 11.54am Rink Str, Port Elizabeth debonairs on 19 April 2021. At 12.30 Divine the driver called me said he is on his way, my mom can wait outside the building to pick up the order. 12.50 he did not pitch up, i called the restaurant. He was still there, the manager Lufefe made up stories that the driver is not familiar with the area, he is gonna send 2 drivers. 13.15 Divine called saying he is living the restaurant, i directed him gave him directions. from Rink str to Park drive is just 2minutes drive. Divine was so rude on that call, he even shouted at me and dropped the call. 1.48pm i call the restaurant i asked to talk with the manager Lufefe. He made excuses that Devine was lost and he does not even have a phone on him. i asked for full refund and to cancel the order. Lufefe refused saying what are they gona do with that pizza because its already made and its there at the restaurant. Divine finally delivered the pizza after 2 hours 15minutes.

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    Debonairs PizzaPoor customer service

    I went to Debonairs pizza at Tshwane Mall to buy a pizza, it was around 16:40. The was alot of stuff moving around without assistant us, we stand up there for about 5 minutes then there comes a cashier by the Name of Koketso with an angry face and bad attitude
    We bought 1 large pizza and 1 small pizza it was about 16:52
    We waited for the until 17:40 until we decide to cancel the order
    When we go the tills to the cashier(koketso) that we cancelling the order she said our order was done long ago
    But we seated there for so long and no one said anything, I was very sad and disappointed about the service i have received today
    Please tell the lady by the Name of Koketso to stop with her nonsense and her attitude towards the customers

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      DebonairsDelivery

      Debonairs The island drivers are rude and condenscending. They are impatient and disorganized themselves. This is dependent on the poverty scale of where you are located. When the food is squashed, 3hours late and dead cold. We have to be forgiving and inderstanding. They do not carry change and blame clients for not having the exact amount
      They sigh and act up, irritable and rude. They can ask you when you live in a complex to walk to the security gate, at night, in the dark, alone, to fetch your order cos they wont come to your house to drop it off. The complex is unworthy of their entry. Sometimes a 10 minute walk one way. To top it all off in the rain! Despicable behaviour!

      Its has made me seek debonairs more and more because good service enhances the even the palate. Now I eat debonairs once every 2 months cos I have to brace myself for the call and treatment.

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        Debonairs PizzaHorrible pizza

        Ordered pizza telephonically today the 12th of February. The pizza arrived well on time. Mind you this was NOT the first time they serve me such. Thought I should give them the benefit of the doubt but today they took it too far. The Pizza I ordered had NO filling at all. The entire pizza was burnt. The base was beyond burnt. Even the cheese griller was burnt. i could count the pieces of ham. not more than 10 in the entire pizza. the pizza collapsed. I had to throw away the rest of the pizza. My R200 down the drain just like that. Don't know how they could serve me such. I want my money back asap. I will never order again

        Horrible pizza
        Horrible pizza

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          Debonairs PizzaOn the double order

          Cold Pizza being delivered after waiting for almost 2 hours and still the order was not complete, the guy who delivered still wanted me to pay and the rest of the order he was going to fetch and deliver it again, so I had to wait another two hours, no way. Your policy states if it's cold or red it's free. I was on the phone calling debonairs newclare shell garage about 6 times, what type of service do you offer to be efficient, friendly, satisfied but your customers are unhappy how do you expect me to ever buy or visit debonairs ever again.

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            Dec 22, 2020

            Debonairs Pizza — Service

            Debonairs in Westonaria West Rand in jhb their service is very pathetic and poor. When you call for your...

            Debonairs PizzaFestive deal debonair maponya mall

            I have bought a festive deal pizza at maponya mall. Rediculus service. Timing to wait was so long after I've gotten from work. 1 hour 30 minutes and the pizza is till not out. Hell no. I will never come here again. I will stick to my reliable pizza competetor for my pizza. Roman's is way better. What a first day of purchasing here and I am. NOt coming again.

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              Debonairs PizzaFalse advertising

              My name is Boitumelo Tladinyane i made an order at Debonairs kagiso mall for two Pizzas and 6 bbq chicken wings. As usual they were more than an hour late, then after paying the delivery guy realised my wings were not there then when he finally came back with my wings they looked like they were just microwaved and bbq sauce poured on top. Very disappointed this is the last time i order at denonairs.

              False advertising

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                • Vi
                  Vickashnie Kisten Jan 26, 2021
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Evening I ordered a meaty cram decker. @ the randburg city today. Food quality is terrible. I paid R189 for a meal that was definitely not worth money. I basically ate sauce n just cheese on the top with.i hope u guys see this n get back to me. Or I will call the contact centre also.😠😠😠😠😠😠😠

                  Comments

                  0 Votes

                Westonaria Debonairs PizzaPoor delivery service

                On 4th Dec 2020 at 17:58 I placed an order for the festive deal pizza and was told it will be delivered in 30 to 45 min. At about 19:55 I called in again to follow-up on my and was told it was suppose to have been delivered at 17:30. My order only came to my house at 20:48, 3 hours later. I refused the order well the delivery guy was not even apologetic. Today I placed an order at 17:00 and the same problem occurred again. Seriously Westonaria debonairs has the worst service one can imagine. It's not even long in business around town but their service is a nightmare. Truly disappointed...

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                  • De
                    Denise Furniss Feb 05, 2021

                    I ordered pizzas from Richmond kzn. We had a dire and had to order door it was 3 pizza's the delivery was left at someone else I went to bed hungry How can you help me

                    0 Votes

                  Debonairs PizzaMavis [protected]

                  I purchased pizza Friday evening however the pizza was dry not feeding inside. Just for the record this is my second complaint and nothing was done on the previous complaint. Debonair pizza

                  Mavis [protected]
                  Mavis [protected]

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                    Debonairs PizzaFalse advertising

                    Debonairs pizza is a big time frauds they rob people. I bought a pizza yesterday and it was nothing like the one advertised. When I called them to complain they told me it's not their fault its the head office because they put out photos and then give them insane measurements. The pizza was so dry I was actually eating the base with a little bit of sauce. I feel like I have been robbed I spent r199. 90 of my hard earned money I think I deserve what I have been promised

                    False advertising
                    False advertising
                    False advertising
                    False advertising
                    False advertising

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                      Debonairs PizzaHorrible service ever,

                      Horrible service ever, I ordered pizza and 12 wings at 19h15. I only got my order at 8h45, number one is cold secondly I got 6 wigs instead of 12. I call the shop and spoke to a lady she said she will transfer me to manager and suddenly they drop my call. I called again several times with no answer. Wow I couldn't believe because the store was still open

                      Horrible service ever,

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                        Debonairs PizzaI am complaining about the service

                        Good afternoon,

                        My name is Musa Ncala, I placed an order with debonairs in bridge city mall, time 16:44 order number ‪[protected]‬

                        I went to the cashier exactly 17:00, she told me that it will be ready in 15 minutes, I went back to her after 20 minutes, she then said after 5 minutes.. I waited for 10 minutes then back go to her again she further asked me to wait for 5 minutes.. I phoned the landline number provided ‪[protected]‬

                        I spoke to a lady by a name of Sindiswa, she promised to call me back immediately, to my surprise she was also a pathetic liar as she did not phone me back..

                        I would really appreciate your urgent response in writing, and I would also like someone to be hold accountable for my 2hours waiting

                        ~Musa Ncala

                        Cell phone number ‪[protected]‬

                        I am complaining about the service

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                          Debonairs PizzaCheese grillers

                          I took pick of the cheese grilles collected from Watergate franchise, compared to online advertised. It it looks no way close to the cheese grilles, in colour and its shape. Looks like someone's bony fingers. Colourless, no flavour. Really not a appetising view. Looks like Viennas chopped up left in water, warmed up and packaged.
                          Wish these fast food places can really sell what they advertise.

                          Cheese grillers

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                            Debonairs PizzaTriple decker at its smallest

                            I just ordered large tripple decker from randburg cbd. It was for me and my wife and our dinner. We are still hungry like we just ate an appetiser. We had to cook again! Your sizes are too small.. Please learn from romans pizza, we buy one large from them and we struggle to finish because they are not stingy with their ingredients quantities.

                            We feel like our r159.99 just went down the drain.

                            So dissapointed that I cant wait to tell all the people in our complex about our experience!

                            Triple decker at its smallest

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                              Debonairs PizzaPizza

                              I ordered a pizza from Debonairs monuments height Kimberley and it was a dough, I complained they brought the 2nd one to replace the first one and it was just like the 2 nd one, and when I told the driver to take it back he called his manager JT or JP who was very rude and arrogant instead of apologizing he was rude I have pictures and vedios of the pizza, I took the pizza n gave it to some guys outside but they ddnt eat it I gave it to the delevery guy

                              Pizza
                              Pizza
                              Pizza

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                                • Quannell Johnson Sep 21, 2020

                                  Hi Zezenkosi!

                                  I was not able to view your video. Are you sure it has been uploaded correctly?

                                  0 Votes
                                • Ze
                                  Zezenkosi Sep 22, 2020
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  @Quannell Johnson But did you see the pictures? I’ll try to upload the video again

                                  -1 Votes
                                • Quannell Johnson Sep 22, 2020

                                  @Zezenkosi Hi Zezenkosi!

                                  Thank you for replying! I do see the pictures.

                                  0 Votes
                                Aug 13, 2020

                                Debonairs Pizza — I would really appreciate it if u can look into my grievances.

                                My name is Gail Simons I bought a triple decker pizza the small one (creamy chicken) R59. When I started to...

                                Aug 11, 2020

                                Debonairs Pizza — Kind of service received

                                I went to Kwa-Mhlanga Debonairs & I was assisted by Thabile Nkosi : I wanted to buy the small creamy...

                                Debonairs PizzaTriple decker

                                I was so dissapointed with Debbonairs Standerton we ordered a triple decker and what they gave us was so dissapointing this pizza ws so small yet we paid full amount for the triple decker... When I ask them they told me that it is a triple decker and we wait 60min for the pizza. That pizza locked like a normal pizza not like the triple decker. I need you to come back

                                Triple decker
                                Triple decker
                                Triple decker
                                Triple decker
                                Triple decker
                                Triple decker
                                Triple decker

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                                  Debonairs PizzaProduct

                                  Iam seriously not happy with debonairs I ordered crammed crust with some additionals but the pizza dough came wet uneatable I couldn't taste anything but only the wet dough a whole R200 down the drain for a pizza that I couldn't even eat like really it's not on guys already I have a bad experience with you guys you need to fix this iam very annoyed with this since it ain't the 1st time it's happening I decided to go for a flavor but still I experience same thing

                                  Product

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