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Debonairs Pizza Customer Service Phone, Email, Contacts

Debonairs Pizza
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Debonairs Pizza Complaints 334

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T
5:29 pm EDT

Debonairs Pizza Poor service delivery

I made an online order at umphakathi mall Johannesburg at 17 :14, it is now 23 :25 and still there is no delivery or communication. Imagine not cooking supper because you are expecting food then there's no food. This is really uncalled for and unprofessional.

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2:54 pm EDT

Debonairs Pizza Undelivered order

Good day. Im from Tongaat and i ordered pizza at 17:15. i waited one hour forty five minutes for a delivery i contacted them at 18:55 and i was told that the delivered will be delivered 'in any moment'. I waited and waited. I called again and i was told that the manager would call me but i did not receive and courtesy call. Im lauching this complaint and its 21:45. Im still supposingly waiting for a delivery. The inconvinienced caused is unbelievable. I have an elderly person at home that needed to eat. No one called me back regarding the delivery. I think that was unprofessional and very selfish.

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1:53 pm EDT
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Debonairs Pizza Service

I previously used to stay in Protea Glen Ext 24 which is 6 kilometers away from Protea Glen Debonairness & I never had issues when I was ordering Pizza & I would have it delivered in 20min & I was not charged for delivery

I then moved & I am currently staying in Protea Glen ext 11 which is 500 meters from Debonairness Protea Glen & all of the sudden I am having problems & issues with Pizzas being delivered to my new residents. When I request the call center agents to change my home address they don't change it

A month ago I ordered pizza to be delivered to my residence Protea Glen ext 11 then I was charged for delivery

Today again 11-06-2022 at 16:10 through call center then the Debonairness Protea Glen calls me & tells me that they don't have speed points I must pay cash & if I don't have cash I must go withdraw from ATM before they come deliver

I told the Debonairness' delivery guy that I wont manage to go draw money from the ATM because I don't have time for that, then the delivery guy he replies that & tells me that I must pay through E-wallet & send a pin 1st before they deliver but then I refused to do that

Its 8pm now & my pizza is still not been delivered

I just want to say Protea Glen Pizza branch & its call center service is appalling, horrific & shocking

Thanks for Nothing

Desired outcome: An Apology (My contact is [protected])

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B
3:06 pm EDT

Debonairs Pizza Refund

I am from Northwest I wanted to place order at Orkney debonairs then I mistakenly placed order on the 27th of May 2022 time was 18:14 at the wrong location I didn't double check I placed an order at Durban I was not aware of that and I did the online payment I got message from capitec Bank that Debonairs Pizza received the order payment. I did call the debonairs customer service to find out what should I do to get my refund they gave me email address but it didn't work I still need help to get my refund

Desired outcome: Please refund

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V
11:16 am EDT

Debonairs Pizza Non delivery of orders

Order number: [protected] and [protected] non delivery

I placed an order 2 hrs ago and i have not received my order. I’m a told that there is a shortage of drivers as if that’s something the store is not aware of. If you can check on the list of my orders on your page 25/03/2022 Order number: [protected] - i never received this order and got no apology or explanation. I had to go for something else.

If this store is not managing, it might as well close down - at the end of the day, business should be customer satisfactory.

I’m disappointed!

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L
10:41 pm EDT

Debonairs Pizza Order is pending online forever

I ordered the pizza on their website, after I putted my credits details for payment it's started pending forever , but they charges were applied on my account, I called for help number, they cut off the call, I tried to call the Summerstrand in Port Elizabeth restaurant, they also didn't respond to me since my airtime ran out, I sent an email, no one answered, I tweeted the screenshot, they never responded, I have learned the hard way, u know I am long time customer for Debonair s Pizza, the way they treated me yesterday, no one deserves it, I am blaming myself for trusting them in their service

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2:19 pm EDT
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Debonairs Pizza Online deliveries

On the 24th May 2022, I ordered something meaty pizza online for delivery at Gauteng Meyerton Debonnairs. On the driver's note I specified that "please bring R200 change", the driver did not bring change and he expected me to give him my change as tip since he had no change.

My issue here is that this has happened several times from the same rasturant, I always give the drivers my change because they don't bring change even if I did specify that I will pay using cash.

Kindly please take my matter into consideration as this is so frustrating, also coach Meyerton team including their manager who seems like she is failing to control her stuff.

Yours Sincerely

Unhappy Meyerton Customer

Desired outcome: I would like to get a response and see action taken regarding this matter. If possible kindly do a root cause analysis

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3:02 pm EDT
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Debonairs Pizza Debonairs coupon code not accepted by every debonairs store

My son went to buy pizza at Debonairs store using Debonairs coupon code he was told that they don't use coupon codes on every store as it's very disturbing to get there and they tell you this. As I got this coupon on vodacom and the message state that this coupon is from Debonairs but I am surprised that not all Debonairs stores compiled with this.

Desired outcome: Whatever stores Debonairs partnered with ,it must state that not all their stores will comply with it .

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12:14 pm EDT
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Debonairs Pizza I ordered a large cram crust pizza meaty on 01/05/2022 it was dry and there was no sauce on I did complain already but no reply

I ordered a meaty cram crust pizza at debonairs parow on 01/05/2022 round about 16:43 on the debonairs app my name is shannon prudance prins pizza was delivered to 5 hillveiw klipkop parow the pizza was so dry that the toppings even rolled of the dough there were suppose to be creamy cheese sauce on wich decribe on the ad but here was no sauce on im highly dissapointed this wasnt my first complaint tho

Desired outcome: I just want a pizza that is nice and moist value for my money

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V
5:14 am EDT

Debonairs Pizza Never received my order

I placed an order online and paid online in debonairs branch Kaalfontein corner last night didn't receive my order really disappointed with their service.my order number is # [protected].

Desired outcome: Refund

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N
3:07 pm EDT

Debonairs Pizza Pizza

I placed an order using the App of a Td creamy chicken at 17:36 on 6 may 2022 but I got a wrong order with peri Peri n something with sweet from the delivery guy, my order number it's 262. I bought it at birch acres mall at Tembisa...

Desired outcome: I'll like you an refund or exchange because I'm failing to eat this pizza since I don't like sweet stuff, I couldn't even finish my second slice

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10:37 am EDT
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Debonairs Pizza Crumcrust pizza

I prudance orderd a meaty cramcrust pizza from debonairs parow voortrekker road on 1may 16:42 I orderd via the debonairs app when delivered we paid cash as I took a slice I discovered the pizza was so dry there was no sauce on or even the creamy cheese sauce was not on the pizza it was so dry that the toppings even fell off as you take a slice off its not my first time having a issue with debonairs voortrekker parow

Desired outcome: I need another pizza witch is nice and moist

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K
6:12 am EDT
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Debonairs Pizza My order

I payed for and order yesterday... And it wasn't delivered. They were not even communicating with me. I tried calling and it seems like they are receiving a high number of calls always when I call.Order no. ‪[protected]‬. Phone no. [protected]

Desired outcome: Can my order get delivered or plz reverse my money

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M
3:55 pm EDT

Debonairs Pizza Triple decor ,large

My name is nokuthula .I bought pizza ,triple decker on the 20th of april 2022 online , i Ordered it a harding debonairs pizza ...i was charged but my order was not processed.

When i tried to call the harding debonairs,they said they didn't receive an order, no one was willing to help me

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B
6:39 am EDT

Debonairs Pizza Refund

I ordered last year October and paid online at Debonairs Selcourt; the so-called driver called me to say its far he can't deliver and the manager said I will receive my refund within 7days; up until today I haven't received it. Today I order again from work this time around they accept the money online then call to say its far I will receive my money within 7days. Its clear that the driver works with the manager and the cashiers. I want my money.

Desired outcome: Refund

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Z
11:34 am EDT

Debonairs Pizza Poor service and food

Good evening

I am writing this email with great sadness I placed an online order for 17:00 and arrived 30 minutes before.so when I got the pizza I realised that it was burnt and looked like it was in the warmer for a very long time, secondly it was not what I ordered (I ordered a creamy chicken and BBQ Macon) instead I got two burnt BBQ Macon with lots of spice .

I'm very disappointed by the service I received from Alex mall Debonairs.

I have attached the picture of the pizzas and my online order.

Your response is highly appreciated.

Thanks

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Dube BN
US
Apr 28, 2022 12:54 am EDT

Gosh I thought I was the only one... Debonairs make the worst Pizzas. Always look rushed and the taste is always off.

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G
12:42 am EDT

Debonairs Pizza We ordered a pizza yesterday

I am so angry right now, even angry is understatement. I've ordered at 18h04 waited for the order from 18h04 till now

Order #[protected]

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N
2:19 pm EDT

Debonairs Pizza Triple decker

Good evening

I bought a triple decker pizza for R169 at debonairs morula garage,on the screen its shows that it's a real triple decker but when o received my order that pizza looked like a double decker and burned.when I asked the guy isit a triple decker he fetched a spatula and showed me it's a triple decker but I was not certified about my pizza at all and I dnt think I'll ever buy there again.

Desired outcome: I need then to fix it because I believe maybe the ingredients that they use they just pour a little coz that pizza really or doesn't show that it's a triple decker.its not mouth watering at all.

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Leslie Logan
US
Oct 21, 2023 10:38 am EDT
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Debonairs are thieves as 9 our 10 customers don’t even realise that they don’t get what they pay for

L
L
Leslie Logan
US
Oct 21, 2023 10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Can you please answer the following in details

1. What should the actual size of your large pizza

2. Shouldn’t the entire pizza be topped with cheese

3. Shouldn’t the toppings be sufficient to cover the entire pizza

4. If one for example buys a chicken pizza, how many pieces of chicken are expected per slice

The above questions, for now, are based on the high prices that’ you sell your pizzas for or has it become a time whereby Debonairs has reached a stage that they are selling their name rather than pizzas that customers are actually paying for

Await your urgent response before we proceed to the next level as I will start a campaign if I have to as Debonairs is taking the customers support for granted and when I post the actual reality of what Debonairs actually does, it will be shocking

Thanks

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T
6:44 am EDT

Debonairs Pizza Incomplete order

On 27th March 2022 I ordered a triple decker pizza from Debs in Vangate Mall (CAPE TOWN) via telephone and consultant informs it comes with a 1.5l cool drink of which I chose a Sprite.

I was throught to the Athlone Branch and they told me Vangate delivers my area so they'll direct the order to Vangate on my behalf and all was good.

Hour later the driver calls me saying he doesn't deliver my area and asks me to get him at the main road of which I did not mind as it's 2mins away. Driver drops order and drives off and I realize I haven't received my 1.5l cool drink.

I call debs in Vanagate, they confirm my order and consultant asks me to hold, which I did for about 5 mins then the line cut. She confirmed my number before asking me to hold, I was expecting a call back but nothing, no compensation nothing. Coming from customer service myself this was very pathetic as the least they could have done was call me back or try to resolve the issue somehow.

I gave them 24hrs but since then I have not received the cooldrink nor did I receive a call from them regarding the incomplete order.

They just lost a customer.

Desired outcome: My complete order seeing that a call back was too difficult.

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4:02 pm EDT
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Debonairs Pizza The service and stuff

Iam so angry right now, even angry is an understatement. I've ordered at 6pm waited for the order from 6pm its now 21:45 pm, i've been calling the store from 19:20 and they have been giving me run arounds. Called more than 6 times instead of helping or explaining the problem they have to why I haven't received the order no they just pick the call and not say aaanything, the only thing u hear it's them talking in the background. My kids had to stay till this late on empty stomachs, they had to eat witbix for dinner at 21:30 yeeeeeer i'll be mentally disturbed if i'll ever in my life buy from debonairs ever again the stuff is untrained and unprofessional i'll make sure tht people on social media knows about this i'll even call my local radio station 2moro ai chrishuni mall in katlehong jah neh yooooh

Desired outcome: It's 22:00 pm and we haven't eaaaaat I would like for those people to be dismissed and I want my 50 rand coupon bck

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About Debonairs Pizza

Screenshot Debonairs Pizza
Debonairs Pizza is a South African pizzeria chain offering a variety of pizza styles, including classic, specialty, and signature options. They provide both delivery and carry-out services. Customers can order from a range of sides, such as wings and breadsticks, as well as customizing their pizzas with a selection of toppings.
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- Summarize the main issue with Debonairs Pizza in the 'Complaint Title' section.

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- Provide detailed information about your experience with Debonairs Pizza. Mention key areas such as transactions, nature of the issue, steps taken to resolve the problem, personal impact, etc.

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Ensure to follow these steps carefully to effectively file a complaint against Debonairs Pizza on ComplaintsBoard.com.

Overview of Debonairs Pizza complaint handling

Debonairs Pizza reviews first appeared on Complaints Board on Jan 30, 2009. The latest review Unsatisfactory with their service was posted on Jun 25, 2024. The latest complaint order was resolved on Sep 29, 2014. Debonairs Pizza has an average consumer rating of 1 stars from 336 reviews. Debonairs Pizza has resolved 5 complaints.
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  1. Debonairs Pizza Contacts

  2. Debonairs Pizza phone numbers
    +27 861 374 992
    +27 861 374 992
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    +27 113 153 000
    +27 113 153 000
    Click up if you have successfully reached Debonairs Pizza by calling +27 113 153 000 phone number 12 12 users reported that they have successfully reached Debonairs Pizza by calling +27 113 153 000 phone number Click down if you have unsuccessfully reached Debonairs Pizza by calling +27 113 153 000 phone number 7 7 users reported that they have UNsuccessfully reached Debonairs Pizza by calling +27 113 153 000 phone number
    0861 DPIZZA
    0861 DPIZZA
    Click up if you have successfully reached Debonairs Pizza by calling 0861 DPIZZA phone number 0 0 users reported that they have successfully reached Debonairs Pizza by calling 0861 DPIZZA phone number Click down if you have unsuccessfully reached Debonairs Pizza by calling 0861 DPIZZA phone number 0 0 users reported that they have UNsuccessfully reached Debonairs Pizza by calling 0861 DPIZZA phone number
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  3. Debonairs Pizza emails
  4. Debonairs Pizza address
    PO Box 2884, Halfway House, Midrand, 1685, South Africa
  5. Debonairs Pizza social media
  6. Andrew
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    Jun 25, 2024
Debonairs Pizza Category
Debonairs Pizza is ranked 64 among 205 companies in the Restaurants and Dining category

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