I booked a non-smoking room and got a confirmation email stating I was confirmed for a smoking room.
3 hours and counting getting a run around by both Expedia and more importantly Wyndam.
We need a confirmation from the location to switch it back to a non-smoking room as selected and for the last 2 of those houses the front desk at the location has not picked up the call. NOT ONCE!
Over 30 attempts to reach them dialing the front desk at the location, letting it ring until their system hangs up on me, redial... over and over!
How does an international brand who is open 24 hours a day with at least two people at the desk over night for safety, not pick up their front desk line for over 2 hours and more than 30 calls?@!
I am now stuck with a smoking room because no one can make the change except the location and they are not answering the calls.
Unacceptable on any level...
Recommendation: If this is how their customer service is....Find another band to use!