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Days Inn
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1.2 753 Reviews

Days Inn Complaints Summary

41 Resolved
711 Unresolved
Our verdict: If considering services from Days Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Days Inn reviews & complaints 753

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5:42 pm EDT

Days Inn hotel suite

We arrived and everything was well we were very happy how to everything looked the lighting was very dim so my husband and I couldn't see much until we decided to have dinner and we moved the table and noticed how much hair was on the chairs it was blonde and my hair isn't blonde and there was also a huge dead cockroach under the table, so we went to talk to the manager when we were checking and and all he could tell me well there's a lot of roaches around here all the other customers were happy with their rooms, he couldn't help us at all.
All he did was justify why the room wasn't clean we paid $183.00 for the suite for one night and we were really unhappy with the cleanliness and Robert the manager was just rude and didn't give us the customers the satisfaction we were looking for we left really upset that he told us he could do nothing for us.

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12:17 am EDT

Days Inn housekeeping

On 7/2/2017 I stayed at location Stonewood Suites in Downey, CA where I had a women's gold watch of significant value stolen from my room 203. I had my first conversation with Mr. Gandhi where he told me to double check my room. I did and went back to the office to let him know and he said he don't know and they don't get in until 10 am. I guess meaning housekeeping. I have video of the conversation that took place and he seemed unwilling or concerned of my issue. I would like a resolution to this matter as my property is still missing.
Please let me know if found to please contact me.
Thank you,
Betty DeLaTorre [protected]

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4:45 pm EDT
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Days Inn hotel stay/stolen property

Hi my name is Christopher Madison. me and my family checked into the Days Inn at 11750 HWY 165 in Kinder on July 2nd around 11pm. We were originally given a room on the 1st floor (by a foreign man) that had a strong smell of cigarette smoke from the moment we walked in apparently in the carpet (a stale odor). the rack in the bathroom was broken and hanging down over the toilet lid. the nightstand stand and tv stand had not been wipe cleaned and the spills were dried. I couldn't call front desk bc the phone wasn't working. the ceilings were stained with mols are mildew but I couldn't tell which. My wife walked to the office and spoke with a very pleasant foreign lady at the front desk. She told her of the issues we were having in our room and gave us room #230. there were other ppl behind us waiting in line to complain about there room on the same floor as mine with cigarette holes in there carpet and a strong odor. We got our belongings and went to room #230. its was a little better but the phone did not work there either. We left our daughters Pink Kindle tablet in the room and didn't realize it until we returned home. we checked out at 10:56am. When I called to let the front desk know we left the tablet she told me the room hadn't been cleaned yet and it was 4:30pm, However, when we walked out of the room to leave, the housekeepers were leaving the room across the hall and I watched them go in the room we were in. they knew if they didn't clean it and sign off on it, they wouldn't get blamed for stealing the tablet so let left the room after finding it. I waited to hold for & min then the front desk clerk came back on the phone to tell me it wasn't in the room. I asked to speak to a Mgr and the name. She then told me she colder give me the Mgrs name and to call back tomorrow

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2:11 pm EDT

Days Inn different price per night in less than 2 weeks and mold in rooms

Me and my kids stopped at Days Inn in Vicksburg, MS on 06/16/17-06/17/17 and also on 06/28/17-06/29/17. During our stay there the first room was not to bad but the last room which was 114 had wall paper peeling, mold between the closet and sink area and in the bathroom, it had a bad odor and bathroom door didn't shut all the way . I wish these issues would get fixed and would really like to know why the difference in price.

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3:06 pm EDT

Days Inn bad service and rooms in rock hill sc 875 riverview rd

Dear Sir or Madam, I usually don't complain Because I know y'all will probably look over what I'm saying.Here goes I'm hurt and so disappointed in the service I got in Rock In This weekend.So let me start...Got in around Five after a long day at softball field since 8 that morning I come to check in and get in room turn on air and it was warm.So at first I just waited since I just got in room.45 minutes pass and room still warm call office lady said have someone come over, waited 15 more finally call again someone finally come.He says it's working .I told him look stayed here many of times and I know rooms get colder than this.Then he Sayed if I change rooms he would have to charge me, I said no I just won't be back then he decide to do it .So I change room came to check on me room was good but then we started using the commode and it took all night to flush .So that morning I leave a note letting them know.Came back same thing [censor]ing piss by now .was just over it and very dissatisfied.Stayed up all night trying to flush commode have pictures will be sending them for or y'all to see Very Very Unhappy customer will be letting people know how y'all handle customer who try to support your business

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9:35 am EDT

Days Inn a coworker at days inn (housekeeper)

I have been staying on and off at Daysinn for over 2years and I have never had any problems, but on June 19th at approximately 2:40 I witness a coworker black male exchanging money and marijuana with a person coming over from Toys- r -us . I immediately called front desk left my name and number and ask to speak to a GM and he has yet responded back to me, I am checking out today because I do see the coworker still working and I will not return until I know he is addressed and let go from his job. I do enjoy spending my times at daysinn in Salisbury so I be sure to return

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12:58 pm EDT

Days Inn being charged twice for one night stay

I stayed at Days Inn in Payson, Arizona. On June 9, 2017 room# 206 I paid half of 170.85 ($85.42) on my bank card. That charge was taken out then another charge was taken out for the full payment of $170.85. I called Payson Days Inn and tried to talk with them but they said they didn't charge me $170.85. If they didn't charge then how is showing and being taken out of my account? Please help I would like my refund or credit of 170.85 made to my account thank you.

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5:45 am EDT
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Days Inn no swimming pool for the whole of our stay

We were a party of 6 people having booked 3 rooms for 4 nights at the Days Inn Southaven Mississippi on 17 May 2017 to 21 May 2017. We arrived on the arranged date, the temperature was approximately 85 degrees. We were at the hotel for a 4 night stay. We booked this hotel especially because it had a swimming pool which we would appreciate with the heat in Memphis. We were told on arrival that the swimming pool was out of action but would be ready the next day at 9am. The pool was not so we asked again and again was told it would be ready the next morning by 9am. In fact the pool was not usable for the whole of our stay and still not ready when we left the hotel. The reason given was that the pool filter had malfunctioned and due to which they had to close the pool for repairs as they could not add fresh water.

We have contacted Expedia and Booking.Com who we booked the rooms through and have been told that the hotel is not willing to offer any compensation whatsoever.

We do not feel this is acceptable and would expect a better service from Days Inn.

We are hoping you can help with this problem.

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Anita Bawnghit
, US
Jun 12, 2017 6:09 am EDT

You have pretty high standards for a Days Inn.

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2:04 pm EDT
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Days Inn everything

I was locked out of my room for an hour because the battery died on my lock. I had dinner in my hands so had eat in the hallway in the floor where it was disgusting & dirty & hot because there was no air conditioning in the hallway. Also, my tv did not work correctly. I had to watch fuzz. Then the door downstairs to get in that's supposed to be locked & can only be entered with your key, was broke. So anybody can come in & out. The only area that was kept clean was the front desk.

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8:12 am EDT
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Days Inn I am complaining about cleanliness and staff

I would like to file a complaint regarding my less than a half of day stay at the Days Inn Madison Heights. This first time experience was atrocious! My fiance and I decided to spend an evening date night out away from home by spending 1 night at this particular hotel. Arrival into the parking lot felt uneasy with tenants hanging off their balconies but we proceeded to check in anyway unaware of the nature of this place. Which was unpleasant and unsanitary! After checking in we went up to our room where we found a room full of filth plus unworkable lamps. Tub was dirty with dirty footprints and a ring around it. We immediately went down and physically made our way back to the front desk where we spoke to member at front desk about it and was told that "no maintenance staff is on board during that time but first thing in the morning he would send a cleaning staff member to us." WOW! So now we've gotta stay dirty over night. It was already a late check-in for us. So then we left to go someplace else to shower! Come back less than 2 hours later. My fiance and I walked up to our room taking the visibly dirty carpet covered stairs. He walked me to the room and went back down to move the car while I went to the bathroom. I was in our room for about 5-6 minutes sitting on the toilet and there out comes a large ROACH! I'm Screaming at this point and called my fiance from my cellphone. He was done parking and went inside and explained to the staff the issue and they did nothing. Lastly, finally the guy offered to move us to a different room. We refused because this hotel was filthy already. In closing...we did not occupy this room much at all. Our stay was literally about 20 minutes in all. After returning back from our showers. How do we get compensated back from this poor experience. At least if not all some of our 65$ back would be reasonable. We were very cooperative and compliant but we refused to stay in a hotel with roaches. Thank you for reviewing my complaint. Sincerely, Lita Solo

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3:00 pm EDT

Days Inn hotel room

We checked into the days Inn at Kingdom city mo on May 28th 2017. Our plan was to stay the night and then travel on to our other plans. Let me say the room was awful. First off the blankets on the bed had burn holes in them, the freezer in the fridge was a sheet of ice couldn't use it, The remote didn't work, couldn't use the guide to see what was on. The light switch over the sink wouldn't work unless you pulled it up hard, The air didn't work good I had it on 64 and it was still hot in there and the air was so noisy that when we would fall asleep the air would kick on or go off and wake us up. The wifi wouldn't work. The guy who checked us in wanted us to call a number. I think he should have called and gotten it fixed. After laying there tossing and turning we gave up and went home. Our plans were ruined. I will never stay at another days in again and will share my bad time with everyone. We stayed in room 106 and it was awful so thanks Days Inn kingdom city Mom for ruining our time. I just wish I would have taken pics. Cecil and Tammy Davis Po Box 23 Belgrade Mo 63622

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8:30 pm EDT
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Days Inn days inn southington connecticut the room and the front desk

I reserved two rooms for me and my coworker through Expedia my coworkers room was never cleaned when mine was also his toilet kept clogging the front desk did not offer him another room his room should have been put out of order and he should have been given another room after the first time the toilet clogged they also would not give him new towels I am writing this complaint for him because he is very upset we would have gone to a different hotel but we would have lost the money for the night i will never stay here again!

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9:54 pm EDT

Days Inn front desk person - lewis

I booked a room at the Days Inn in Jackson, TN. I got a confirmation number and everything. When I called the hotel to check the reservation "Lewis" at the front desk at 9.45pm CST on May 20, 2017 informed me there were no rooms available and my reservation had been cancelled. When I asked why it said online there were rooms available he hung up on me. So I called back again and he told me that if I booked a room and my reservation was cancelled he "just wouldn't give me a room".

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2:27 pm EDT
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Days Inn room

We stayed at days inn south pigeon forge on April 15and16.The room was so dirty and there was no phone in the room.The last night we were there, there was something going on close to us so I called front desk to find out if we were safe where we were at, this was at midnight and I called several times and no answer.The room we stayed in was not even connected to the main motel.It was like an abandoned dirty motel.We did not want to stay there but booking.com would not cancel my reservation.I think I deserve a reund.What do you think?Thanks, Becky

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tikiDD
, US
Apr 24, 2017 1:44 pm EDT

I don't feel that the persons question about being safe was ridiculous. The Hotel clerk probably lives in that area and should know how things are and what the protocol is for dangerous situations. The guest has a right to know. I would have went to the desk and told them the room was dirty, you either want a different room or your money back. The place should have been clean when they went in there so poor management is to blame for that. They rely on the staff to do their job and it sounds like the staff doesn't. The pictures on the websites are not always what the room actually looks like. Why was there no phone in their room? What if you needed to call somebody? Always check your refund policy on the websites you book on.

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9:43 am EDT

Days Inn hotel days inn northlake in charlotte, nc

We booked this hotel online. The photos appeared like a nice place. Upon arrival the room was disgusting. It was dirty, the matresses were torn, there were no towels, the tv didn't work. We were charged the room fee + a pet fee. I was told that there were no refunds. This hotel is falling apart. Shingles missing. The lobby was filthy and cluttered with office supplies. The pool and restrooms were out of order. The front desk staff were dressed sloppily. No uniforms or name tags. They were very unprofessional. The manager contacted me only to say he's sorry and it's an older property. That is no excuse for filth. We didn't feel safe staying in this dump with our children and we left without staying the night. We drove to a new hotel under a different brand. We would appreciate a refund back for this stay, as it should be unacceptable for a hotel to issue such a room to a paying guest. My customer care case #3808944

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1:54 pm EDT
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Days Inn the lack of cleanliness at the days inn at 2900 east van buren in phoenix, arizona

My friend and I checked in at the Days Inn in Phoenix, Arizona very late on February 27, 2017. We requested a room with 2 Queens/nonsmk/wifi (confirmation number [protected], account number [protected]) for one night only. We were assigned to a room on the upper level. We transported our bags from our rental vehicle and were required to carry said bags from parking lot up 2 flights of stairs to access the upper level. Once we arrived at our room we opened the door to find that the room had been sprayed with an excess of air freshener to the point we had to leave the door open to breathe properly. The curtains were disheveled with hooks missing so they did not cover window. The bathroom was not clean and the pillow cases were discoloured in the centre of pillows where, it was presumed, other heads had lain.
I threw pillows on the floor, as there was no way we were using them to put our heads on and my friend announced that, if we did use the room, she was not removing her clothes but would sleep not removing her clothes but would sleep fully clothed!
At that point we decided that it would be preferable to drive all night (approximately 3.5 hours) to arrive at our final destination, which was Yuma, rather than spend one night in that room.
We took our bags back down 2 flights of stairs to our rental vehicle, went to front desk and checked out.
We were shocked to find such a situation at one of your locations as we have stayed repeatedly in Days Inns in Canada and never had a complaint. We thoroughly enjoyed all previous stays in your facilities and felt obliged to forward our complaints with regard to this particular location in the hopes that you can avoid any further complaints in this regard.
Thank you for your attention to this matter.

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2:29 pm EST

Days Inn bad customer service/filthy room

On January 20, 2017 my husband and I reserved a room in the Days Inn, on Broward Blvd, Fort Lauderdale, Florida for the day before our cruise. This reservation was made 5 months ahead of time. We had high hopes for this vacation and had no clue that it would start out in a disgusting room. We first waited 1 1/2 hours at the airport for someone to come and pick us up to bring us to the hotel. When we arrived at the hotel, there were about 20 people just sitting around in the lobby waiting. We were put on a list along with everyone else that was there so that when the rooms were cleaned they would give that room to the next person on the list. This was at 3:30 in the afternoon. We were told that there were only 2 people cleaning all the rooms and we would have to wait. Finally at about 5:30 we were given a room and went up to the second floor across the courtyard. As soon as we opened the door, all you could smell was mold, mildew, and a dirty smell. The carpet was filthy, there was no refrigerator, or microwave. The furniture was old and worn and the TV was very tiny. You couldn't even turn it up much to hear it. We were afraid to walk around without shoes on. We left and went to find something to eat because there was nothing at the hotel. Finally we found something about 2-3 miles down the main road. When we got back to the hotel, we were tired and wanted to lay down. Upon pulling the covers down, we found a dead bee on the pillow and pubic hairs on the sheets. I called down to the office and they were to call me right back...never did. So I went down and complained to them about what I found and showed them the pictures I took. I told them I wanted the sheets changed and they told me that there was nothing that they could do. Housekeeping was gone for the day...could you imagine that? They did nothing...I asked them where I was supposed to sleep and they said it again that there was nothing they could do. I told them I wanted to talk to the manager and was told it would have to wait until the next day. We slept on the top of the bed in our clothes...nice way to start your vacation! While I was down there, I wasn't the only one complaining about things. There were a lot of unhappy guests at that hotel that day.
The manager the next morning listened to what I had to say, asked me what I wanted, and I told him I wanted a refund...he said he couldn't do that. I ended up with a little taken off of the bill, not enough for the disgusting room we had. He also never said that he was sorry for anything.
I will never go back to a Day's Inn again and I don't recommend it to anyone. Also, they charge you to use the safe in your room!

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5:22 pm EST

Days Inn bad customer service

Date:n1/21/2017
4502 Socrum Loop Rd, Lakeland, FL 33809
[protected]

To whom it might concern,
Hello! My name is Mercedes Cantero and I had my good experience in beginning and worst in the next day.

When I check in front desk was I nice and friendly. He asks my I.D. and credit card and let sign check paper with the total amount of my stay, went the room #118 it was pretty small but it okay cause it and clean.
next day, at 10:30 Am Andrew was the front desk told him checks out at room #118. He said okay you check out already, I said that it, I need a receipt showing me that only one day of stay and signature that was charged on my credit card. (Andrew) said we don't even have information on your card, I said are you sure because when I check - in yesterday the front desk guy asks for my I.D. and credit card and I sign some papers. Andrew stated I need to call booking. com because of it 3rd party. they will e-mail you the receipt and show if they charged you one day or two days. we don't have control for that.

My phone was low battery and I don't have the phone number. So I ask him if I can use front desk phone so I can call booking.com to solve this issue. Andrew stated that the phone is can use to the front desk only not by the costumer. He said, "use your phone."
I decided to charged my phone in the hallway. I was able to speak to the booking.com and able to charged one day and they will call the front desk. Well, they call to the front desk and Andrew said he don't have authorities over ride it and I need to wait until Monday when his manager Sam comes back. Wich is impossible since I have to go back to work on Sunday and lives 4 hours away.

So booking.com call me they told me we can charge you one day but if they charged you two day is their decision. if you check out right now you might charge one day or two days. And its the hotel decision and Andrew has no authorities for that. I come back to front desk... I said okay to make this issue go away I'll just stay. But we have to leave since we have other engagement to attend. Andrew did give me few towels and told me the housekeeping just left. But it's only 11:00 am that time housekeeping left? I know he was just lying cause Their housekeeping cleaning room across our room, in the hallway, and even in front desk listen to our conversation
Well, I come back to my room its a mess garbage, wet towels, no toilet paper was not replaced and our bed was not even made and clean. instead of resting we have to clean up our room.

Thank You

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10:47 am EST
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Days Inn comfort & breakfast

My daughter & I stayed at the Days Inn Canastota on Jan 7th. It was the worst hotel mattress that we ever slept in. I did not get a wink of sleep because it was so bad. The breakfast that was offered was also the worst we'd ever eaten, in fact we threw most of it out. We had the bagels which were fine, it was the condiments that were awful, the peanut butter was completely oily, the jam was sour and the sour cream that was in little cups could be poured over the bagel it was so runny. The orange juice and yogurt was warm. And I don't know what was going on with the bananas I had never eaten one so bad. They were dry and the flavor was terrible. I know for a fact that we will never stay there again.

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8:26 pm EST
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Days Inn days inn stole my money

Wanted to stay at a hotel for my birthday on new years eve, I rented two nights at the days inn altamonte springs. Biggest mistake ever! Paid $257.60 on expedia, checked in on 12/30 the first room I was given smelled. Was given another room, rm. 233 and it was in bad shape, light didn't work, hair, sticky stuff on the hairdryer, the hotel property is unsavory, condom wrappers, folgers coffee cans filled with cigarette butts, from the guests that "live there". Wanted to check out immediately and ask for a refund. Spent an hour on the phone with expedia, then days inn corporate, was told that the manager was the only one whom could issue a refund and she wasn't due to be in until 11pm. Waited a little longer, didn't want to be harassed by the prostitutes hanging out, outside my room door. Decided to leave, around 11pm I called and spoke to the manager yovannie, she was the absolute rudest woman I had encountered in 2016. Not only did she refuse to refund my money, she ended up charging me for the whole two nights when I had left the premises within a few hours. That is robbery! Days inn took money from me and did not provide me a service.

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Phone numbers

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