David's BridalWhat kind of service is this?

T
This review was posted by
a verified customer
Verified customer

I got five bridesmaid dresses that had different colors and sizes. Looked like the store confused orders. I called their customer service and wasn't satisfied by what they offered (I believe there was a different solution).They said that if I want to receive a correct order with in time before my wedding, have to make a new order and pay same money. And I had to send wrong dresses back. After this, they would reimburse me for a previous order. I was forced to do what they said and now I 'm waiting for a refund.
Not satisfied, upset and angry.

Responses

  • Ca
    Carol Amo Nov 30, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I also am having the same experience with David's Bridal. I ordered 4 bridesmaid dresses and two of them did not fit my granddaughters. The same dress did not come in their sizes so I returned the two that were too big (which I had already paid for). I then ordered two new dresses in a size to fit the girls. All this took place back in late August, my wedding was September 9. I called when about 10 days had passed and no refund on the dresses. I was told I would need to wait a week or two longer and once the returned dresses were returned for sale I would get a refund. The girl said they did receive the dresses, so I knew they were there. It is now November, 30 and I have not ever received my refund. As it was, it took me 2 weeks to get them to give me their return numbers that had to be marked on the return box and inside the package. What a hassle, I would never recommend anyone buy anything from David's Bridal. They are a rip off company, I guess they rip just enough people off to get away with it and manage to stay in business. I am going to report them to the BBB.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.