David's Bridal reviews and complaints 1
View all 150 complaintsDavid's Bridal - Dress was not repaired beading still falling off, was not cleaned still has spots, was shipped without any communication while I was away from home
I recently purchased a wedding dress from David's Bridal in Springfield il. At the time of purchase a bustle was to be applied and i was told that the beading and thread that was falling off would be reinforced and the dress would be cleaned before pickup . And I would be able to inspect and try on the dress at time of pickup. I was left a message last Monday April 6, 2020 by Tracey saying my dress was done but the store was closing shortly but would be back in the store Wednesday and Friday if I would call and let them know if I wanted it shipped. I was not able to get my messages until that Friday and the store was already closed and I had been out of town for several days. To my horror when I returned home late Saturday evening the 11th i found a box that had been blown out into my yard and it was from David's Bridal and contained my dress. As if that were not bad enough when I opened it the beading had not been fixed and there is still stains on the dress as is was obvuously not cleaned either. I am furious as to why the dress was not fixed as I was assured it would be and why would an expensive dress be shipped without speaking to the buyer to make sure they ok it and expecting it to arrive. I want to know how this major screw up by this store is going to be fixed. These dresses are to expensive to have such poor service to the buyer.
Extremely angry and dissatisfied customer
Gina Siebert
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