The complaint has been investigated and
resolved to the customer's satisfactionResolved David's Bridal — Horrible service!
resolved to the customer's satisfaction
My family also experienced horrible service at david's bridal.
My mother and I drove over 2 hrs in the snow to visit my sister who is preparing for her wedding in june. We had an appointment at david's in grand rappids, mi at 1:30. We were there for all of 45 minutes when the 'lady' who was helping my sister told her she would need to make another appointment to return and try on more dresses. My sister told her that we traveled a long way and were expecting to find a dress today. The attendent was very rude to my sister and insisted we needed to make another appointment. We were looking at $1k dresses and were prepared to order that day - our attendent clearly did not want to help us.
About an hour into the appointment when I learned of this, I went to the front desk and was told that appointments usually last an hr to an hr and a half and that our attendant was probably just tired and needed a break. Now the store had only been open for 2 hours - and if you need a break - go take it!! You don't make a customer cry becasue you want them to leave after all they did to arrange this shopping trip with guests from out of town.
I voiced my dissatisfaction to the front desk then went back and sat quietly to see if anything would be done. My sister was trying a new dress much different from the other styles she had tried previously - and she really liked it. So much that it was her new #1 pick. The attendant then refused to show her any similar dresses and said she would have to make another appointment.
I want david's bridal to know without any uncertainty at all - that my sister would have purchased the dress she liked if not for the attendant. She kept telling us that she loved it - but she looked so miserable and unhappy - we didnt see that light or that smile that we had seen with some of her other dresses at all. So we insisted she hold off on her decision and left after 2 hours total of being there. She told us in the car that she really did love the dress, was just so upset at the service she was trying not to cry. At this point we are going to try another shop and I seriously doubt she will return to david's.
Having been in the service industry for a long time I can understand that people have a bad day - but this was just terrible customer service all around. Even after I voiced my dissatisfaction to the front desk - not once did anyone else come to check on us or follow up on the complaint. You know the kicker? The store wasn't even busy! There were many attendants who didnt have customers who just kept walking by or chatting with their co-workers.
Weddings are stressful enogugh - if the staff at david's is too busy to show common courtesy and be kind to their brides - we will find another place to spend our money.
This is supposed to be a happy time in a woman's life - where she builds good memories with her family and friends. Dress shopping is a part of that. When we left - my sister was so upset that we wasted all of this time and money on this trip to shop with her and had such a horrible experience.