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My project (AYKON CITY) has been delayed for 2 years - no updates were provided for many years and then all of a sudden, I received the Completion Notice demanding immediate payment (the official Completion Notice was backdated and arrived to me a month later!)
Shortly after completing payments, I noticed there was an error on the updated SoA; The ‘Unapplied Credits Memo’ was reduced with no explanation whatsoever, after raising multiple support tickets and speaking to multiple DAMAC representatives over the course of a few months, I was then told that it was an internal error within DAMAC and that it will be rectified – However, instead, this number was shifted to ‘penalties’ and other ‘charges instead’, which made no sense – every query which I made was met with a generic nonsense response which does not justify the numbers and DAMAC staffs seems to have no issues closing tickets without proper resolution
I’ve raised multiple tickets on the DAMAC Living App, multiple requests on WhatsApp and made multiple phone calls and spoken to pretty much almost everyone in every department on a daily basis, but to no avail – I’ve also made a complaint about the previous unhelpful Collection Agent and have requested multiple times for the agent to be changed but my requests were all ignored
Throughout the last few months, I have dealt with multiple DAMAC staffs which have been either provided me with misleading information, was unhelpful or completely incompetent, including (but not limited to) the following:
Rashmi Patil (Handover Team)
Karen Nair (Handover Team)
Mina Metry (Collection Department)
Shams Tabrev (Mina's supervisor)
Mark Voyenger (Collection Department)
Mohammad Al Rahma (Mark's Supervisor)
Adbul Khan (Call Centre Supervisor)
Kareem Mohammed (CRM)
I’ve wasted so much time and energy on this and have been met with nothing but frustrations with DAMAC – A client should not be expected to pay any penalties due to an error/delay which is caused by DAMAC – None of the staffs seems to be capable of doing a proper investigation but are only interested in brushing off the issue with a generic response!
If this is not resolved as soon as possible, I will be escalating this on all social media platforms and suing/exposing DAMAC for misconduct!
Desired outcome: Assign a dedicated high level staff and resolve all issues raised and waive all penalties (which are incurred due to delays/error by DAMAC) as soon as possible. Stop providing generic responses!
Your so called previous reply is another generic response which is not helpful
You should already have my contact details (alanwong666@gmail.com) - I have raised multiple tickets through your useless app, sent multiple WhatsApp messages and emails, and had countless conversations with your incompetent staffs - so if you’re going to tell me that someone from a certain department will call me back, don’t bother, because I’ve heard it all before and I know it’s a lie - if DAMAC is really serious about solving this issue, then assign a dedicated person to deal with me directly now!
Until that happens, I’ll be escalating this on every social media platform including the mainstream western media and exposing DAMAC for the misconduct - don’t be surprised to find yourself in the news soon!
There are already a few hundred complaints just on this platform alone - Anyone who is reading this and experiencing similar issues with DAMAC, please contact me directly and we can start a petition and escalate this on a global level
