Zillow’s earns a 1.2-star rating from 1 reviews and 99 complaints, showing that the majority of home buyers and sellers are dissatisfied with platform.
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Inaccurate zillow estimate
Our property at 12042 Gilbert St., Garden Grove, CA was estimated by your office previously (last week and before) for $2833, now it shows $2450, Why?
Please carefully compare the neighborhood properties:
Ours is all 2 Bedrooms 2 Bathrooms, 2 Enclosed private Garages +Auto closer, built 1988. Each unit has central a/c, laundry hook ups, remodeled, 1050 to 1075 sq. ft. You may call Sheila Wu for further discussion of my complaint.
Zillow Complaints 99
Rent website
HotPads is a company owned by Zillow. They have a faulty algorithm that they use on their website to determine “Price Comparison” on retail ads. This provides false and misleading information to the general public. I reached out to them on a listing of mine. This hurts property values and prevents consumers from potentially getting a good value property...
Read full review of ZillowAgent misrepresentation of property
I contacted a real estate agent that listed an annual rental property in Zionsville, Indiana. I was not in Indiana when I saw the ad and relied on the information provided by the listing and the agent. I proposed an agreement to pay a year in advance for a small cash discount. The proposal was accepted and I paid $2,400.00 in deposit money to the owner...
Read full review of ZillowProperty manager
I requested to view an apartment at 127 Jacques Ave #2 Staten Island listed for $2200.00 a month.
After communicating briefly with the Property Manager Wilson Fung, i was told I needed to provide my W2 before I could view the property.
I refused, because in the apartments I looked at I was never asked to provide a W2 before i could view the property.
Wislon Fung is a Property Manager associated with Robert DeFalco Realty
Is Zillow Legit?
Zillow earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Zillow. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Zillow has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Zillow has registered the domain name for zillow.com for more than one year, which may indicate stability and longevity.
Zillow.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zillow.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Zillow.com you are considering visiting, which is associated with Zillow, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Zillow website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Zillow has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 99 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Zillow. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Home listing - bsmo 64015
My agent listed my home 10/20/23, Zillow posted my property as foreclosure which is a false statement and may affect my sale and sale price with this false information. I will pursue a lawsuit against Zillow should this stop my immediate sale of my property causing false claims to be investigated against me in selling. I want it fixed on the site immediately and will document this for my attorney.
1209 NW Village Dr Apt D BSMO 64015 is not a foreclosure property!
DS
Desired outcome: Immediately delete notation of being a foreclosure property and state it is active for sale!! I want apology and response.
False information
You are listing my property as of September 25, 2023 as being in foreclosure on the internet. and it has never been in foreclosure. It was noted that is was forclosed, owned by bank and up for sale.
This was listed by Zillow.com for properties for sale.
Property listed with information was:
7607 Devonbridge Garden Way
Apollo Beach, FL. 33572.
This is incorrect and fraudulently posted in the internet.
Please remove.
Desired outcome: Remove incorrect informatiom from the intetnet.
You are listing a wrong building using my address.
I want to list my building for rent in Anchorage, a duplex.
Problem: Zillow has a wrong photo (Zillow has someone else's photo)
My address: 7921 Little Dipper, Anchorage AK 99504
-- google has correct photo.
Zillow has incorrect photo.
Can you make a correction ASAP? I have to advertise in about a week.
My name: J. Enhelder -- owner
[protected]
Desired outcome: 7921 Little Dipper, Anchorage AK 99504 look up google photo, it is correct.
Signing lease and not getting keys
We signed the rental lease for 2261 north woodstock street On 7/31/2023 and my fiance was supposed to meet up with the zillow realtor mr dewhite white at 12pm on 8/1/2023 to give him the $600 remaining balance for the deposit for 2261 north woodstock street and get the keys which she was 15 minutes late and my dewhite white texted her and said he had an emergency with his cousin that was in the hospital and that he would call or text her after he gets out of the hospital visit with his cousin, after a few hours later my dewite white texted her stating the owner had questions about if we lived at 1846 penfield street and wanted to contact the owner of said address to confirm she lived there and when he was given the contact information she had he then stated the name she gave does not match the owners info and he wouldn't be able to move forward with giving her the keys until owners was contacted. However me and my fiance already rented a uhaul and paid for other services because me and her was told and showed we was approved to rent the house and everything went though. So we are seeking damages for rental of uhaul truck. Missed time at work and other expenses we incurred because of his negligence and unprofessional behavior
Desired outcome: Seeking monetary damages and breach of contract lawsuit
Map search resale properties Pine Grove Spring TX. 77373
Hello,
I received a call yesterday from another agent who noticed that our resale listings, in the Pine Grove Subdivision of Spring TX. 77373, were not showing up on the map searches of the area. I did notice however, that there are 13 properties showing as "available" by the builder, when in actuality, there is only 1 property that is under "Pending" status. That's fine, however, the other "12 available" properties"are actually 12 different"buildable"floor plans. The problem?... this Subdivision is SOLD OUT. We as agents are wondering how it is possible that NONE of our Re-sale listings are showing up on the map and that the builder's basically non-existent 12 of 13 available properties are. It definitely feels like we are being"blocked" and that the Builder, Centex Homes, is simply using the space to receive inquiries and steer buyers to other neighborhoods. We understand that the builder has purchased advertising space, however when the Subdivision is Sold Out, it should state that clearly, immediately and certainly not show bogus available properties. This is entirely unfair to the sellers and the brokerages. We also noticed on the map that the community of Pine Grove is colored in blue and we are wondering why. Thank you for any assistance.
Desired outcome: We as agents would 1st like to see our re-sale listings showing up on the map for searches related to the area. Secondly, we would like for the builder to be more candid about actual available inventory in the Subdivision.
Inaccurate home value for sale by owner
My address is 160 clubhouse lane in Lebanon Ohio. It is priced at 249 per square foot and was built-in 2012
I have attached what zillow believes my home is worth. It has not increased this value to the 250 per square foot value of my neighbourhood.
I have attached 2 comparable homes. Priced over 250 square foot. They are both selling for that. Both of these homes are over 10 years older than mine.
I have message zillow a number of times and they stopped responding.
Desired outcome: Change my home valuation to the list price of the home which is $269450
The current zillow listing /information for my property is incorrect /please update/ change
I own a townhouse at 82 Laudaten Way in Warwick, NY 10990. Trigger event- Another townhouse right next to mine was sold last week. It has effected my listing. My listing has disappeared. For example, When you go on the Zillow website to look up my 82 laudaten Way townhouse , a different townhouse comes up. (86 Laudaten Way )townhouse comes up. This 86 townhouse was sold. It is not mine. Can someone please list my townhouse with correct information? This happened 5 days ago and I cant seem to get it changed . I have contacted Zillow help line by phone and by email. Nothing is resolved. Please help. I am James Stanley .This happened on July 6 at 05:00 pm.
3 of my listings are erroneous on Zillow
They have put 3 of my listings in the wrong areas which has caused me to lose business and it has caused customers to be confused. They "scrape" the listings from out MLS, so they have accurate information, but they somehow manage to get it wrong.
410 Cedar Street (nor Circle) is located in Westwood, CA, not Lake Almanor, CA
407 Fir Street is located in Westwood, CA 96137, NOT Susanville, CA 96130
678-790 Highway 36 is located in Westwood, CA 96137, not Susanville, CA 96130.
I'm so frustrated! I have asked them to fix their mistakes repeatedly, but they haven't.
Mel Benny
Chase International Lake Almanor Brokers
CA DRE License #[protected]
Desired outcome: Correct the erroneous information on Zillow with regards to my listings!
False advertisement
There is a man posting on Zillow claiming he has several properties for rent, when you call he tells you to go to this website print the standard application fill it out and call back when done. I asked I did so I got nowhere he is very rude called me stupid. He claims he takes housing choice voucher also post that he does but he stated I'm a stupid voucher can't be used a source of income. You can never see any of his places but I have applied to many of his places. He has several different phone numbers and agents. Most of his properties are undisclosed address. Phone number are listed name is AVI on most of the listing [protected],
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An employee
I would like to file a complaint. In regard to one of your contract employees.
His name is Richard Lognes..
I was harassed and blackmailed and taken a lot of my naked and nude photo not only including myself other womans as well blackmailing them for money..
These Person should have been persecuted. as cyber bullying..
I have reported him To FBI , of all his action Blackmail and extorting Nude Photos ..asking for money
Zillow's rental guarantee falls short: my disappointing experience
I gotta say, I had a pretty rough experience with Zillow. I was trying to rent out my fully furnished 5 bedroom/5 bath home for a few months, and I thought Zillow would be the perfect place to do it. I listed it under the "temporary/sublet" category and was promised by Zillow that I'd get at least one lead, or I'd get an extra week for free. Seemed like a pretty sweet deal to me.
But then things got weird. Instead of getting leads for my house, I started getting calls about a 1 bedroom/1 bath apartment on the other side of town. I had no idea what was going on, but apparently Zillow was directing those leads to me by mistake. People were asking for "Sharon," who was apparently the landlord for that apartment. I don't know if Sharon was getting my leads or what, but it was all very confusing.
I tried to get Zillow to fix the situation and give me my free weeks, but they told me that "ANY" lead counts toward the guarantee. Even if the leads were for someone else's property, it didn't matter. So for three weeks, my listing auto-renewed at $9.99 per week, and I never got a single inquiry that was actually about my house. It was a total waste of $30.
Honestly, I was pretty disappointed with Zillow. I thought they were supposed to be a reliable platform for finding renters, but this experience left a bad taste in my mouth. I wouldn't recommend using them if you're trying to rent out your property.
Zillow's for sale by owner listing process is a hassle and incompetent
I gotta say, I ain't too happy with Zillow. I tried to sell my house on there as a for sale by owner, but it was a real hassle. I filled out all the info they asked for and got an email saying I "claimed" my property. They said it would take 72 hours to process, but I didn't hear back from them for 114 hours! Finally, I got a call from some lady named Rebecca who was hard to understand and didn't seem to know much about real estate. She kept asking me where I submitted the listing from, even though I told her like a million times. She wouldn't even list my property, saying it didn't match or something. But I'm the owner and my address is in Indiana, just like the property records say! I even Googled it and found my phone number was linked to that address. It's like their system is all messed up or something.
And don't even get me started on the neighborhood info and estimates they have on there. It's all wrong! I can't believe how incompetent they are. I've lost out on potential income because of their screw-ups. It's been a real headache dealing with Zillow.
Zillow's shady business practices: a review of real estate corruption
I gotta say, I've been having some issues with Zillow lately. They done went and dropped the value of my house like a hot potato, and it just don't make no sense. I mean, all the other houses in the neighborhood went up in value, but mine just took a nosedive. And get this, I'm pretty sure it's all because of some shady real estate transactions that went down in the area. I'm a mandated reporter for elder abuse and vulnerable adults, and I know a thing or two about fraud. So when I saw what was happening to my house on Zillow, I knew something was fishy.
I tried to reach out to Zillow to get some answers, but all they did was give me the runaround. They changed the value a little bit, but it still didn't make no sense. And then they went and took down the picture of my house altogether! What's up with that? It's like they don't want nobody to see what's really going on.
I can't help but wonder if Zillow is in cahoots with some of these realtors who are up to no good. Maybe they're getting paid to make false claims against me and my property. It wouldn't surprise me none. There's so much corruption in the real estate game these days, it's hard to know who to trust.
One thing's for sure, though. If you see a realtor who's pushing hospice on their blog or trying to get you to learn about it for your elderly parents, you better watch out. That's a sure sign that they're up to no good. Corruption abounds, my friends. Don't let 'em get away with it.
Don't fall for the real estate market trap: a warning about zillow and big investors
Listen up, folks! If you're thinking about buying a property in this crazy market, think again. You'll end up paying double what it's actually worth. Trust me, I've seen it happen time and time again. And don't even get me started on Zillow.com.
Now, I know some of you might be thinking, "But Zillow is a reputable company, right?" Wrong. They're just like any other big real estate investor out there. They buy distressed homes that have been left on the market or are up for auction, slap on some cheap cosmetic work, and sell them to you for twice (or even more) what they paid. And they'll try to lure you in with a low interest rate, but let me tell you, that won't last forever. The Feds won't be able to keep it low for much longer, and before you know it, you'll be drowning in mortgage payments and property taxes.
And what happens when you can't keep up with those payments? You'll be forced to give your house back to Zillow, who will then turn around and sell it to another unsuspecting buyer. It's a vicious cycle, folks.
But here's the thing: you don't have to fall for their tricks. Be a wise buyer and wait for the market to dip down. It's bound to happen sooner rather than later, especially with the recession already here. And when it does, go out there and buy your dream home for the right price and value.
I, for one, am eagerly awaiting this opportunity. I refuse to let big real estate investors like Zillow and Redfin get richer at the expense of hardworking Americans like us. So let's all be smart about this and wait for the right time to make our move. Trust me, it'll be worth it in the end.
Zillow home loans: a heartless company that doesn't care about its customers
Zillow home loans done messed up big time. They told us the day before we were supposed to close on our new crib that they screwed up some paperwork and we couldn't close. It took them two whole days to fix the issue. That caused a whole lot of stress and embarrassment, ya know, buying a home from a family member and all. Plus, we had to reschedule our friends, movers, and work, which cost us a pretty penny.
To make matters worse, they changed the move-out date of our old place from Friday to Sunday, and if we weren't out in three days, we'd be hit with a $5,000 penalty. What a surprise and change of plans! A so-called "manager" told us we'd be compensated in some way to "make it right." But five weeks went by with dozens of emails and phone calls, and everyone just kept passing the buck to someone else. Finally, we were connected to a customer care team, but phone tag went on for another week or more. And guess what? They told us we wouldn't be compensated in any way.
Apparently, the hassle they created has no "value" to them. Can you believe that? They don't care about us as human beings, just as numbers. They didn't even give us a written apology or a gift card to a steakhouse.
So, if you're thinking about using Zillow, be warned. They might mess up your paperwork, cause you a ton of stress and embarrassment, and then not even care about it. It's like they don't even have a heart.
Unreliable and unethical: my experience selling with zillow
with Zillow. I would not recommend them to anyone looking to sell their property. They do not honor their contracts and do not care about the well-being of their clients. It's a shame that a company like this is allowed to operate in the real estate market. I hope that others can learn from my experience and avoid doing business with Zillow. It's important to do your research and find a reputable company that will treat you with respect and honesty. Don't make the same mistake I did and trust Zillow with your property.
Zillow.com review: a disappointing experience trying to sell our home without an agent
We tried to sell our crib without a real estate agent using zillow.com. It was a hot mess from the jump and one of the biggest real estate mistakes that we ever made. The info entered by the company was often incorrect and untimely posted. At a critical time, zillow delayed the listing for over a week with no explanation. Communication offered by the company was nearly non-existent and extremely inadequate. After numerous attempts of entering our contact info, prospective buyers were forced to come in person to our home and make an appointment for showings by knocking on our door, sometimes very early in the morning. When we finally received a response from a zillow employee, he indicated that "the system was having problems" with no remedy. Having lost precious time with a major financial transaction, perhaps the biggest of our lives, we were forced to list our home by another means. To this day, the final "sales price" of our home posted by zillow (without any input from us) is incorrect by $40,000. When I attempt to obtain real estate info from the zillow site now, the map feature, which is critical to my needs, doesn't function at all. In general, I find the website extremely user unfriendly to both sellers and buyers.
I gotta say, I was pretty disappointed with my experience on zillow.com. I mean, we were trying to sell our crib without a real estate agent and it was a total disaster. The company kept posting incorrect and untimely info, which was a real headache. And when we needed them the most, they delayed our listing for over a week with no explanation. Talk about frustrating!
But that's not even the worst part. The communication from zillow was almost non-existent and extremely inadequate. We tried to enter our contact info multiple times, but prospective buyers were still forced to come to our home and make an appointment for showings by knocking on our door. And let me tell you, that was not a fun experience, especially when they showed up super early in the morning.
When we finally got a response from a zillow employee, he basically told us that "the system was having problems" with no solution in sight. And that's when we knew we had to find another way to list our home. We couldn't afford to waste any more time with this major financial transaction, which was probably the biggest of our lives.
To make matters worse, zillow posted the final "sales price" of our home without any input from us and it was incorrect by a whopping $40,000. I mean, come on! And now, when I try to get real estate info from the zillow site, the map feature doesn't even work. It's like they don't even care about their users.
Overall, I found the zillow website extremely user unfriendly for both sellers and buyers. It's a real shame because I had high hopes for this platform, but it just didn't deliver. If you're thinking about using zillow, I would definitely think twice. There are probably better options out there that won't cause you as much stress and frustration.
Overview of Zillow complaint handling
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Zillow Contacts
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Zillow phone numbers+1 (206) 470-7000+1 (206) 470-7000Click up if you have successfully reached Zillow by calling +1 (206) 470-7000 phone number 2 2 users reported that they have successfully reached Zillow by calling +1 (206) 470-7000 phone number Click down if you have unsuccessfully reached Zillow by calling +1 (206) 470-7000 phone number 3 3 users reported that they have UNsuccessfully reached Zillow by calling +1 (206) 470-7000 phone number+1 (206) 757-4224+1 (206) 757-4224Click up if you have successfully reached Zillow by calling +1 (206) 757-4224 phone number 0 0 users reported that they have successfully reached Zillow by calling +1 (206) 757-4224 phone number Click down if you have unsuccessfully reached Zillow by calling +1 (206) 757-4224 phone number 0 0 users reported that they have UNsuccessfully reached Zillow by calling +1 (206) 757-4224 phone numberListing Agent+1 (402) 441-4647+1 (402) 441-4647Click up if you have successfully reached Zillow by calling +1 (402) 441-4647 phone number 0 0 users reported that they have successfully reached Zillow by calling +1 (402) 441-4647 phone number Click down if you have unsuccessfully reached Zillow by calling +1 (402) 441-4647 phone number 0 0 users reported that they have UNsuccessfully reached Zillow by calling +1 (402) 441-4647 phone numberMedia Contact+1 (253) 208-5146+1 (253) 208-5146Click up if you have successfully reached Zillow by calling +1 (253) 208-5146 phone number 0 0 users reported that they have successfully reached Zillow by calling +1 (253) 208-5146 phone number Click down if you have unsuccessfully reached Zillow by calling +1 (253) 208-5146 phone number 0 0 users reported that they have UNsuccessfully reached Zillow by calling +1 (253) 208-5146 phone numberRevenue Officer+1 (678) 641-7997+1 (678) 641-7997Click up if you have successfully reached Zillow by calling +1 (678) 641-7997 phone number 0 0 users reported that they have successfully reached Zillow by calling +1 (678) 641-7997 phone number Click down if you have unsuccessfully reached Zillow by calling +1 (678) 641-7997 phone number 0 0 users reported that they have UNsuccessfully reached Zillow by calling +1 (678) 641-7997 phone numberListing Agent
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Zillow emailsdmca_notice_email@zillow.com100%Confidence score: 100%Support
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Zillow address1301 Second Avenue, Floor 31, Seattle, Washington, 98101, United States
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Zillow social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
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