DAMAC Properties
reviews and complaints

I bought a unit of Damac Hills2 since May 2022. Since then many times I complained about my entire ac unit, they were not completely rectifying the problem which was, not cooling AC of my unit on midnight.

Many times I ask maintenance team to replace the AC unit before my warranty period is over which is 1 year from the date of moving. They did not consider it, as soon as my warranty period over, my AC got complained, now when I call technician from outside, they are saying the ac compressor is faulty. If a unit AC can't survive 1year of time what would I expect from a builder like Damac?.

We are planning to move to damac2 hills, we rent first a villa for a trial while waiting for the purchase of the unit through our bank. At your office, everyone was nice and helpful except one person with name Mrs Nihal, just laughing at customer request and of no help at all, I noticed I was not the only one who noticed her rude attitude and lack of knowledge to assist client and residents. I was very surprised to encounter such behavior, though I told her I will report it to her leadership, she just laugh and show no interest at all to help or another genteel who shouted at her because of the frustration, I want to make sure that person does represent damac as we don’t think she has the same values and the same respect that damac has shown us so far. Thank you

The below email was written to LOAMS Property Manager, Bay's Edge on 6th May in addition to making multiple phone calls, WhatsApp messages to her and her maintenance team (FM.[protected]@whitespot.ae) and also raising a complaint with your call center on +991-[protected] (Reference Number: FMN-571218).

Every time, it was emphasized that this should be treated as an immediate priority as it is a health and hygiene emergency in addition to the other losses and damages happening to the apartment owners of unit 1212.

BUT SO FAR NOTHING HAS BEEN DONE TO ADDRESS THE PROBLEM (other than just writing email and delaying this urgently required action)

Email written on 6th May to: Shaikha.[protected]@loams.ae

Dear Bay’s Edge Property Manager,

Greetings of the day!

Hope you are doing well.

I am writing this email to urgently highlight the following to your kind attention and request you for an immediate corrective action.

On reporting a leakage from the ceiling in the bathroom of my apartment (Apartment # 1212), the technicians of the maintenance team identified today the leakage to be coming from the sewage pipeline from the flat just above our apartment (Apartment # 1312).

However, they are not able to fix this problem conclusively and properly without obtaining your approval. They tried replacing minor parts/ fittings (in 1312) and were observing if that stops the leakage (after waiting for some hours) BUT since the leakage continued, they understood that the leakage is from sewer pipeline.

This is a major health hazard for the occupant/s besides causing other damage to my property.

This is also causing me significant losses each day as my tenant (a British lady) was to start living in my apartment from today BUT is not able to move-in due to this health hazard.

In view of the above, I request you to urgently authorize and instruct the related personnel to carry out the sewage pipeline related replacements and/or repairs to prevent this ongoing leakage and protect us from health hazard exposure, losses and inconvenience.

Please request them to carry this out without any further delay.

I am attaching a video of this leakage for your direct information and knowledge.

Appreciate your prompt authorization and instruction to your team.

Thanks and Best regards,

Email written on Sat, 6 May 2023 at 11:20 to: FM Baysedge , Concierge Baysedge

Dear Bay’s Edge Facilities Supervisor and Concierge,

Greetings of the day!

1. I own 2 apartments in the Bay’s Edge, namely Unit number 1202 and Unit number 1212.

2. Though I am not a resident of UAE, I was myself there in Dubai from 26th April to 3rd May and stayed in my Bay’s Edge apartment (Number 1212) during this period.

3. I left my apartment (1212) on the evening of 3rd May at around 5:30 pm to catch my flight for Doha and everything seemed fine and perfect when I left my apartment.

4. However, yesterday evening, I received the attached video showing the collapse of the Gypsum Board above the Toilet Seat in the bathroom of my apartment.

5. I am given to understand that this (collapsing of Gypsum Board under its own weight) can happen owing to the board becoming wet and soggy from either a small-but-continuous or a heavy leakage from some building-supply-system above that area (unless it is broken with a physical force).

6. On 27th April, PPM was done in this apartment and the PPM maintenance staff (David) was working for a significantly long length of time in the same area of false ceiling.

7. I do not know, during this time, if he was also dealing with opening/ tightening of any joints /pipes which carry water.

8. However, he had not reported at that time any existing leakage in that area.

9. Could you please send your maintenance team experts to urgently find out what is leaking and why it is leaking and have the cause fixed promptly.

10. You may use the Master-Key with the assistance of security to address the urgency of the situation.

Request you to please keep me informed.

Thanks and Best regards,

_________________________________________

Dr. Manish Lamba

00974-[protected] (Mobile)

Damac Team,

I never had such a bad experience and process in my life,

You are holding my 100.000 AED more than already 6 months and because of your company bounced my cheque i couldn't finalize my unit's payment and you sold it to another person without informing me. IS IT A JOKE! So you are holding my money 100.000 AED by claiming this payment was for token which is non refundable so after all my attepmts you rejected the refund amount and your RM Mohamad Rashid told me don't worry this money is non-refundable but you can use this amount for another unit and convinced me to buy another unit. After all I lost my trust to Rashid and I started for new unit transactions with Varnica Chadha so they requested for new unit 25.000 AED deposit and after they promised me to start transferring my 100.000 AED to this new unit which payment should come total 125.000 AED. But your sales team rejected this transcation after waiting 2 months because new unit price is less than the first unit. ARE YOU TAKING PEOPLE MONEY PERIODICALLY WITHOUT INFORMING THEM THE DETAILS OF TRANCATIONS TO WHAT YOU ARE DIRECTING THEM TO DO?

Asking you immediately transfer my 100.000 AED to my new unit so i can close the payment and i can get my unit. This subject is pending since September 2022, whatever your Releationship managers told me, directed me I Did but you are breaking your promises , you are holding money without any legal justification. I don't ask you to refund the money, don't worry money will stay with you as you wish you will sell your unit and you will earn your money JUST TRANSFER MY 100.000 AED to my new unit PLEASE! According to which laws or rules or legal you are holding my money?

1. The Damac App is a joke.

2. Communication with you guys is ridiculous and I cannot take you all or the company seriously anymore.

3. Why do WE as clients have to follow up with you guys all the time? Is the service that bad or does DAMAC just not care?

I am reaching out to you to pay money to you!

I do not want to know how the process is when the client really needs something from you!

If you guys do not want the money - be my guest, but I am waiting for a letter or anything that states I have not paid to really provide all the times I have tried to reach out to you guys.

I am reaching out again to ask the following:

My mother bought a house in January and we were told that there is quarterly payments - I keep asking where I need to pay that money - how much it is and no one is ever giving me an answer.

To whoever is reading this, please just let me know how much and where to oay it to!

My email is mxaryaxm.[protected]@gmail.com

So i was interested in buying 1-3 units in chanal heights.

I accepted the appartment: chn32/3207.

- i wanted to have High floors, and the sales representative told me to pay an EOI, which i can get returned, of i wouldnt have the choosen apartments. So i paid EOI for 3 appartments, because she told me i would h’et it back, even if i would choose 1.

- The first bulding, i didnt get Anything. The second( 2 weeks after) she found some appartments, High floor, and she did send me information about Them. I Saw the sizes, prices, and just wanted to accept 1 appartment. THEN she said, Ok 30 days then i would get my EOI back, for the 2 appartments. I wrote this before i signed(3 times)

- So i live in Denmark, and are a business owner, so when i Want to transfer Money to countrys in asia, they want many documents and invoices. So i asked for a invoice, for this appartment chn32/3207. She send me this wedensday 12.04.

- This is approximately 15-20 days after i choosed the 1 appartment. Now, the agent is telling me, that i (maybe) will not get a refund of the EOI. And she thinks i should pay all.

- So now i have wrote her many times, and days - they are not answering.

- The legal Department did i also wrote 6 days ago - no answer! I dont understand How this business is running, no service at aaall!

DONT EVER PAY OR BUY ANYTHING HERE!

I signed form F in Feb 2023 to sell a property in Damac lagoons in NICE which I bought last year, it is a 5 bedrooms middle unit as per the signed SPA, we were requesting NOC from Damac since 22 Mar 2023 until 19 April they come back saying that sorry we cannot issue NOC as there is a change on my unit, now I stuck, I lost the sale and the buyer I lost the profit. they first said there is a change in the plot so they prepared addendum nd then they said there is a change in the unit from 5 to 4 bedrooms, we ended having total changes in plot and unit they offered me two unfair options 1st to collect my full investment but not DLD fee (I will lose DLD fee) or 2nd to use my investment amount to buy another 5 bedrooms unit in another new project at current market price (I cannot buy on higher prices!)

I already invested with Damac lagoons looking to get capital gains after one year but unfortunately it is not happening I become frustrated and I sent Damac counter offer to try to solve the problem, I asked Damac to credit my statement of account by the difference of 5 bedrooms to 4 bedrooms at the time I bought my unit (last year) my SPA BUA is 2944sqft and they change it to 2277sq ft so I asked to reduce the villa purchase price from 2159000 by 489000 in prorata basis as I lost 667 sq ft (purchase price per square ft is 733.3 dhs) by crediting my statement of account or by reducing the villa purchase price which I believe a fair option for both, until now no response from them I hope they will solve the issue after Eid break

My unit is M571 NICE
And I could not meet any person from senior management who can take a decision to negotiate and discuss a fair option and the staff is always saying we cannot arrange a meeting with the decision makers in damac?! I guess one meeting with the decision maker can solve the issue, I hope I can meet the decision maker to sort this issue
Regards

Basel [protected]

Hey,

I bought an apartment for investment a year ago.

The apartment was supposed to be finished by the end of 2022 but they didn't finish it. After that it appeared that they would finish at the end of March, that didn't happen either. Now appears the end of April.

I keep trying to get in touch and can't. You have so many options and questions in order to submit a service card.

Sorry to tell you but this is not a service for the investor. An investor should not chase you for answers, you are supposed to feed me the information and when I am supposed to receive the apartment and more.

I am buying from you for the first time and I am really disappointed with your service. This is not a correct method of working with investors.

Now I'm waiting for an answer about what's going on with the apartment, no one is getting back to me. I need to get a discount that was signed in the contract and I didn't get it either.

Thanks

Called in to complaint about the plumbing issue and AC not working in the Flat in Golf Promenade 4B. The customer care as usual is not able to figure out the owner details and hence not able to send someone to fix the issue.

The building FMC office doesn't want anyone to send to rectify the issue.

It's like theh don't care about any complaints or issues regarding maintenance

I bought an apartment in Damac The Vogue. All the apartments in the building have an access card system that Damac controls. They control our private door access at all times with a centralized system. I want to change my lock of my own private door but they refuse. They asked me instead to buy a lock from Assa Abloy which is their “exclusive partner” for this. They would install a lock linked to their system and I wouldn’t be in control of my access cards.

I’ve sent emails to the management and spoke to them on the phone and they said if I change the lock of my own door without their consent (NOC) they would send me a violation notice then I would be fined at least AED 1000 for changing my own lock !

I don’t understand why this company thinks that they can impose me their private exclusive partners deals and why they think that it’s normal to issue access cards to my private door and to have access to my private apartment at all times without my consent.

I recently bought a townhouse in damac lagoon and the promised us a trip to dubai to check the property, but since Feb 23 the account manager Faisal and agent Menna are constantly ignoring our requests and not even answering our messages.

im trying to file a complaint against both of them but no one helped us yet.

I hope someone can escalate our issue.

Shaimaa Dashti

Reminder # 8

Very regretful and disappointing very unprofessional services!

> attention - arjun/akram - collection team dubai

> request intervention of - damac ksa team (not to be silent spectator... Please represent damac)

> request intevention of damac-management

> stop harasements every time

1) money transferred in advance on 15th march 2023 and proof shared as usual like previous payments on the same day

2) proof provided through whatsapp, email and damac aap as dictated

Kindly issue the correct soa including the recent payment of aed 124,450/-

Debit transfer international: swift

Country: u.A. E

Receiver: damac hills silver spring s3

Receiver account: xx0041

Sender: mohammed ismail gangoli

Sender account: xx0003

Bank name: abu dhabi commercial bank

Transfer no: ft23074153914456

Amount: 127584.57 sar

Fees: 43.13 sar

Date: 2023/03/15 12:03

I booked bellavista at damac hills..my relationship manager was naved daimi..i find him not truthful and i am worried abt my first investment in dubai in damac..i hope damac helps me and change my relationship manager who i can trust and proceed with further payments...

He made me book the property more than that offered by damac direct team..whn i confronted him..he said damac has to pay commision to agent..hence u r paying more..

Done is done..atleast i want a relationship manager i can trust ..all i asked was to change relationship manager assigned just to sail smoothly with coming payments

Crsb/20/2014

I bought my villa in Jan 2022. I went with the old owner to the DAMAC office to get his payment clearance. It was all paid

Now I’m trying to sell my villa and they said the only way they can provide noc is if I pay July till December 20211 service charges! I didn’t live there why should I pay 6 months of it!

Their reasoning oh sorry the system wasn’t set up properly and it took some time to invoice. Like come on over a year to issue an invoice. Beyond upset I’ve been trying to resolve this for a month. The call centre is useless. The “office” has no managers and you can’t get any ones phone number or email.

WILL Never buy from damac again

I have recently bought a property in Damac Hills and the purchase process went smooth. After all was paid and done i was requesting to get access to the Damac Living App. I was then told by Damac Customer Service that a registration to the Damac living app would take 3 to 4 weeks and without the app i can't initiate the handover process. Basically, I can't access my own property till the process is completed. It is my opinion that in our fast moving world a registration process cannot take 4 weeks to be completed. Its been now 8 days and as per my recent follow up my registration process has not been started. It is really frustrating to buy a house and then can't access it.

I am writing to express my extreme dissatisfaction with the service provided by your company, specifically in regards to my recent experience with requesting a refund for a bill payment utility.

On 13 Mar, I received a confirmation from your company that my bill payment utility would be refunded. However, to my disappointment, your company has now ignored this confirmation and rejected my request for a refund. I find this behavior to be completely unacceptable and unprofessional.

I would like to remind you that as a customer, I have the right to receive the service that was promised to me. In this case, I was promised a refund and I expect that promise to be fulfilled.

I would appreciate it if you could address this matter as soon as possible and provide me with a satisfactory resolution. I am willing to work with your company to resolve this issue, but I expect prompt action to be taken.

Details of ticket: 21174561

Title of email has been sent today.

"Service Request Refund /Adjustment of Utility Bill Payments - 21174561 Rejected"

Dear Sir/Madam,

I am writing to express my dissatisfaction with the level of customer service provided by Damac Properties in regards to my recent issue with payments and rebates. I raised a ticket with your customer service department more than two weeks ago and have yet to receive a satisfactory resolution to my problem.

Despite being promised a call back, I have not received any communication from your customer service team. Furthermore, my messages to them have been ignored, which is unacceptable given the amount of money I have invested in your properties.

I would like to request that this matter be escalated to the management team at Damac Properties. I believe that my concerns are valid and require urgent attention. I urge you to take immediate action to resolve my issue and to ensure that your customer service team provides better support to your customers in the future.

I hope that you will take this matter seriously and that I will hear from you soon with a resolution to my problem. Thank you for your attention to this matter.

Sincerely,

Dear Sir/Madame,

I'm filling today 12th of March 2023 again the same complaint I filled on 2nd of March because my complaint was marked as being resolved and this is completely false. Since 2nd of March I wasn't contacted by anybody from Damac: I haven't received any phone call, any letter or email from this company. I do not really understand how it is possible to close it without even trying to solve it.

Bellow is my original complaint:

I purchased my first property in Dubai, from Damac in July 2017 during a London event. It was a smooth and pleasant experience, and I had a very strong feeling I’m dealing with a professional company with a good name.

Based on this good experience, I’ve decided to invest in more properties, to build a big investment portfolio, but this decision was the worst decision I ever made because in July 2021 I was subject of scam performed by one of your employee: I was sold the MRN/7/70 (in Merano Tower) flat whit a surface of 71.27 sq.m. (772sqft) having a real value of 850,000.00 AED with 123,00.00AED on a 2-year payment plan (the difference is 273,000. 00 AED = 32.12% more than the flat real value). My intention was to purchase this flat on spot or on maximum 6 months payment plan, but your sale representative answer at my question regarding the price difference determined me to take the 2-years payment plan. Basically he told me there is no difference if I’m paying cash on that day or on 6-month payment plan or 12-months payment plan.

After I paid 50% of this property contract price (561,500 AED), in July2022, I’ve decided to apply for a mortgage to pay the other 50% of this flat value and use the money I have as a deposit for another flat or villa. With this occasion I had the surprise to discover that value of the flat in July 2022 was only 950,000.00 AED according to Mashreq Bank evaluation. The Masherq Bank Mortgage Offer letter dated 24th of August 2022 clearly mentions a loan amount of 475,000.00AED for 120 months with a minimum interest per year of 4.49% or 3 months EIBOR +2.99% , which for August 2022 means 0.246%+2.99% = 3.236%.

Based on this new information I’ve informed Damac representatives at all the meetings held in Dubai’s Damac offices in August and September 2022, I want Damac to reduce the flat price with 173,000.00AED according to the bank valuation or refund all the money I already paid and keep the flat. Since August 2022 I sent a lot of emails to [protected]@damacproperties.com explaining my issue without any result. I always received standard email answers from various customer service representatives without dealing with the issue and I have a strong feeling I am talking alone. I also communicate with various persons, every time a different one, claiming they are my account manager (over the phone or in person during the meetings I had in Damac Dubai’s Dubai offices), but they all disappeared after each conversation without doing something.

For example, on 24th of January2023 I had a meeting at Dubai Damac Executive Heights office regarding MRN/7/708 flat when I was promised Damac will reduce the price or cancel the property sale and nothing happened yet (the date I’m writing this complaint is 2nd of March 2023)

On Thursday 9th of February 2023, after few other visits in Damac offices in Dubai, I’ve received a phone call from my account manager who explained me that if I had chosen to pay cash for the property the value would be 850.000 AED not 1.230.000 AED and this happen only because I chose the 2-years payment plan. Before I’ve signed this contract, I specifically asked this question to Damac selling agent and he told me the price is the same if I pay cash, or on a 6-month plan or on two years plan. I want to thank to this account manager for this explanation, but the situation become worst now: Damac sales agent cheated on me with 273.000 AED. If I hadn’t been lied to by your sales agent I could choose to pay cash, to pay on 6 months plan how I’ve intended or to take a mortgage in June2021. This is supposed to be my decision not a sales agent decision. As far as I know a sales agent job is to answer at client questions, not to lie or cheat the client.

I strongly believe that the 273,000.00 AED difference representing 32.12% of the flat value, added on top of the real flat value for 2-years payment plan it is horrendous. If I would take a mortgage for the 850,000.00AED from Mashreq Bank with 4.49% per year intertest I would pay in total only 1,056,620.40AED, 67kAED less than this contract price. This is clear a rip-off tentative.

On 22nd of February I sent another email explaining the situation and asking to have a meeting as soon as possible with a person who has the power to take a decision in this cheating and misleading situation, but unfortunately I haven’t received any answer till today 2nd of March 2023 despite of the fact I clearly mentioned I will be in Dubai only until 2nd of March 2023

Each interaction I had with Damac sales agent or other representatives regarding this flat was nothing else than another attempt to mislead me. I was told the flat prices in Dubai get down and this is the reason of receiving this valuation from bank, but according to official statistics the “Average residential property prices increased by 10.9 per cent in the year to May 2022, with apartment prices rising 9.6 per cent and villa prices up 19.8 per cent, CBRE said in its latest Dubai market report. Month on month, prices rose 0.4 per cent for apartments and 1.2 per cent for villas in May 2022, the report said. (https://www.thenationalnews.com/business/property/2022/06/15/dubai-property-prices-where-they-are-rising-and-falling-may-2022/)

In June 2021 I was told by Damac sales agent I will receive the property key after I’ll pay 50% of the value. When this happen (in July 2022) and I’ve asked for the key the same sales agent told me I need to pay 64% before I will receive the key. It is one lie after the other. It is more than 1 year now since I’ve signed the contract and I cannot use the property, Damac cannot rent it, everybody is losing money. I completely lost the trust in Damac. Every time somebody is calling or contacting from Damac I feel in the same way as they are trying to lie or cheat me again. There is no trust left.

I was an existing client and I’ve trusted because he was representing Damac, and I had a previous good experience dealing with Damac. My trust in Damac as a company is gone after this incident.

I am very disappointed because of this cheating and continuous misleading situation which is not addressed, the lack of reaction at all the emails I sent about this subject starting with 24th of September 2022 and the fact that all the meetings held on this subject since August 2022 with various Damac representatives remains without any result. Not only they are not even trying to sort out this issue, they are also playing games: they are calling my mobile phone and in the moment I’m answering and start talking they are hanging up on me. These pretended calls are followed by emails from various persons, each time a different one, pretending they tried to reach me over the phone without result.

I can provide evidence on request, for all the facts presented in my complaint (emails copies, contract copy, bank mortgage offer, etc)

As a conclusion: Damac selling agent cheated on me with 273.000 AED and I do not want to pay 32% more than the correct price for this property. I cannot see any other option than reduce the price to the correct value of the flat (850,000) or keep the property and refund the money I already paid (722,956.72 AED).

I’m looking forward to receiving your answer regarding the way you want to proceed to sort out this unpleasant situation. I want to discuss and sort out this issue with a dedicated person who has the power, and it is able to take a decision.

Thank you,

Best regards,

Massoom Norsaye

My complaint against CRM team to express my deep dissatisfaction with the level of service provided by your CRM team. As a customer, I have been trying to reach out to your team for assistance with an issue I have been facing, but to no avail.

I have repeatedly requested a callback from a supervisor of the CRM team, but have not received any response. Additionally, when I tried to contact the team through chat, the conversation was ended abruptly and without resolution. (check evidence with tickets attached screenshots)

I find this level of service to be unacceptable, particularly given that I am reaching out for assistance with an issue that needs immediate attention. I am extremely disappointed with the lack of communication and support provided by your team, and I feel that my concerns are not being taken seriously.

I urge you to take immediate action to address this issue and provide me with the support and assistance I require. I expect better service from a company like DAMAC, and I am deeply disappointed by the lack of professionalism and responsiveness exhibited by your CRM team.

The request for Rizwan callback TSK-157028 __ No reply to my request

The request for Ahmed Yasser (senior CRM) callback TSK-157027 ___ No reply to my request

Request number for the handover team Ticket-[protected] days to get callback from department)

The request number TSK-157015

Kindly find the attached screenshots.

It is surprising that DAMAC does not have a quality team.

Hi, your contact center is rude. I was wondering if I could be connected to one of your departments since we are doing business to business deals and we have an event just to award one of your employees for being an outstanding engineer.

At first she gave me an email and contact details that were not even contactable at all. She could have told me that we don't have any number or email for that one because this is a contact center.

How completely rude is that. I found that offensive to be honest. How I wish that outstanding engineer will transfer to another developer.